IoT & Connectivity

When I upload a file, it shows the file below with an "x" to remove the file as well. However, I need to remove this "x" because there is no bindable event to removing an item. Instead, I have a button to clear the items which then triggers some other services.  How do I remove the "x" button from this widget as shown below? Thingworx 9.6 

I am trying to create a custom tooltip for the line chart. I have the custom tooltip working except my dynamic data are returning as N/A in the tooltip. My datashape for the chart data are as follows:xaxis: stringyaxis: numberlineLabel: string My custom localization token value is as follows:${label} #newline# ${Data:lineLabel}: ${value} How do I get the lineLabel value to show here ${Data:lineLabel}? I am using the syntax provided by PTC docs link here...https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Mashup_Builder/Widgets/CreatingCustomChartTooltips.html  

Hello Community, I am trying to find a way to monitor or check the amount of triggers the DB thing is creating and whether that is contributing to the performance of the ThingWorx due to load getting created on the SQL server from where I am getting data.I am aware of the C3P0 thread count which can be used to monitor the DB connections, but that is specific to the default persistence provider. I am fetching data from multiple DBs using MS SQL DB Thing connectors.I want to know if there is any way we can monitor the queue size and active connections.So, in the DB Thing Configuration tab, the JDBC connection settings has an option of Maximum Number of Connections which is set to 5 and there's also an option to enable monitoring. But I am trying to understand how I can do the monitoring even if it is enabled.Also, how to monitor the active connections out of the maximum 5 and the requests or the queue size to the DB thing at a regular interval. Please refer to the below referen

Introduction The JavaScript Debugger, first introduced in ThingWorx 10.0, is now generally available with the 10.1 release. This feature is now production-ready and provides a fully integrated debugging experience within the ThingWorx platform. It allows developers to build, test, and troubleshoot logic directly in Composer with greater efficiency and control. The debugger is built into ThingWorx Composer, enabling developers to step through code, set breakpoints, and view live variable data within the same environment. This integrated approach simplifies development workflows and improves both code quality and delivery speed. Bringing Real-Time Debugging to the Platform The feature is powered by a dedicated Debugging Subsystem that manages sessions, breakpoints, and state inspection in a structured way. Developers can initiate and control debugging sessions directly, while the platform automatically handles performance and stability through session timeouts and resource management.

Hello, We have a PC which is running KEPServer EX6, but having issues connecting to the OPC server date.Errors I'm getting are as follows:Date Time Level Source Event11/12/2025 16:52:55 Error KEPServerEX\Runtime Attempt to add item 'Channel3.BottleMC3.Global.SCADA_CurrentHalfHour' failed.

Dear Members, I am new to KEPServerEX 6 and request expert guidance to configure Modbus RTU (RS-232) data in KEPServer, which I have been unable to achieve so far. Current Challenge At present, to bring RS-232 data into Modbus TCP/IP, I am using a protocol converter. However, this setup works only after running a Python script on the historian server that continuously sends ASCII commands (video attached) to read serial data and then pushes it back to the historian. Only then does the converter provide usable values for our Digital Data Visualization. Pain Points This approach is becoming unsustainable due to the following reasons: The Python script must run 24×7 Any script failure results in complete data loss Maintenance and troubleshooting are time-consuming The solution is not reliable for long-term plant operations What I Am Looking For I want to directly configure the RS-232 / Modbus RTU device in KEPServerEX and expose the data as Modbus TCP/IP (or directly to the hist

Hello,I am experiencing an issue when browsing/importing OPC UA server tags into Kepware. Several tags that are present on the OPC UA server do not appear in Kepware after the browse/import process.Details:The missing tags are not visible in the Kepware browse tree, so I cannot import/add them to my datalogger.I have verified the tags exist and are accessible from the OPC UA server side.I also confirmed using UAExpert that the missing tags are readable, and their data type is Float (so they do not appear to be unsupported types).Could you please advise what could cause Kepware to omit certain OPC UA nodes during browsing/import, and which Kepware settings or troubleshooting steps I should review to ensure all tags are discovered and available for import?Thank you. However, when running Tag Generation, it gives warning message of data type unknownWhen try to import, the tags are shown in imported itemsOPC-UA Server has tags under folder AHU/01 such as RA_RH, RA_T, SA_RH, etc.The fi

Is there any possible way to update the "isConnected" Property (in the "Connectable" Thing Shape) from within ThingWorx?  This property/TS is part of the "RemoteThing" Template and is great for visualizing if a Thing is connected, like in Composer -> Monitoring -> Remote Things.  I'd like to extend this capability to API connections we make in ThingWorx that do not have a native ThingWorx connection or remote agent.  Essentially I have defined a "connector" Thing in ThingWorx that makes REST calls on an API via scheduler/timer; I want to utilize the "isConnected" property as an indicator of whether the API connection is "healthy."  If an API call is successful, "isConnected" would be set to 'true'; if an API call fails or has a particular error code, "isConnected" would be set to 'false.'   Is it possible to define this logic within ThingWorx, or must it be done via SDK, or some other method?

In the data logger feature, by default "Name" column is being considered as "Item ID" making difficult in database. How can i change this to "Log item Name" instead of default "Item ID"

Hi everyone,I’m sending MQTT data from Kepware IoT Gateway to ThingsBoard. Everything works fine when I publish around 250 tags in a single JSON payload. But when I increase it to 500 tags, the MQTT client in Kepware starts connecting and disconnecting repeatedly, and the message never publishes.I’m trying to figure out whether this limitation is coming from:Kepware IoT Gateway’s MQTT Client Agent, orThingsBoard’s MQTT broker / MQTT transport,or simply an MQTT payload size limit on either side.What I’m seeing:~250 tags → OK~500 tags → Kepware repeatedly connects/disconnectsNo clear error in Kepware UIThingsBoard logs show only connect/disconnectBehavior suggests a payload or packet size limitMy questions:Does ThingsBoard MQTT have a max payload or packet size limit?Does Kepware IoT Gateway restrict MQTT message size?Is this connect/disconnect loop typical when the payload is too large?Is splitting tags into smaller groups the recommended approach?Any insight from users who have handled

 Hi everyone,   I’m working on a use case where our SAP team wants to send data to ThingWorx via an HTTP API call. They will post the data as XML, and ThingWorx should receive it in a service, parse it, and store the information in a DataTable or Dataset.   However, I’m not sure how to receive the XML payload properly inside a ThingWorx service. When SAP calls my service endpoint, I don’t see any way to directly access the raw XML content — it’s either not recognized or comes as an empty input parameter.   What’s the correct approach to handle this in ThingWorx?   Specifically: How can I receive XML from an external system in a ThingWorx service? Do I need to configure a specific Content-Type header (like application/xml)?     If anyone has done SAP → ThingWorx integration with XML payloads, I’d really appreciate an example or best-practice recommendation.   Thanks in advance!   

Is there any updates on when the License Transfer functionality will be fixed on my.kepware.com? We're currently unable to Transfer Licenses due to the error and all the Support Engineer can do is tell me to reach out to sales@kepware.com ?

I need to set up an external REST client to read AuditLog and EventLog over API hopefylly anonymouslyIs it possible?

Hello everyone, I’m trying to configure a tag of type LLong (Signed 64-bit Integer) in KEPServerEX 6.18 for a Modbus TCP/IP device, but I’m running into an addressing issue. My setup:Channel: Modbus TCP/IP EthernetDevice: Custom Modbus server running on Raspberry Pi (C#)The server exposes a 64-bit signed integer, stored correctly on the Modbus side.When I attempt to add a tag with data type LLong, KEPServerEX refuses any register address I enter. I’ve tried:4000740000730007300007But I always get the same error:“Data type 'LLong' is not valid for address '400007'.” It looks like KEPServerEX does not accept any Modbus register address for this data type, and I’m not sure whether the issue is related to:register type selection (3x/4x),addressing mode (1-based / 0-based),strict syntax rules,or a limitation of the Modbus TCP driver regarding 64-bit values. My questions.1) Has anyone successfully configured an LLong (64-bit) tag in a Modbus TCP/IP channel?2) What is the c

Can someone point me to where these data are stored in Operator Advisor's equipment configuration UI? I need to find it so I can migrate it to a different location in a DB. Same for the attachments and other data on the general information page once equipment is clicked, but we can start here.  

Hi everyone, I have a checklist mashup that consists of around 6 pages, each page containing a mix of text fields, checkboxes, and dropdowns — in total, roughly 100+ input widgets whose values need to be saved in the database. My question is about best practices for handling this kind of large form in ThingWorx: Should I bind every single widget value directly to a service input parameter and call a “save” service? Or is there a better way to collect all values dynamically (for example, in JSON) and store them in one field (like metaData)? Ideally, I would like to: Save all the entered values in the database as a JSON object (for flexibility and version tracking). Load the same data back into the mashup later, automatically populating all corresponding widgets. What’s the most efficient and maintainable approach to achieve this in ThingWorx?Would you recommend using MashupFunctions / Service calls / JavaScript / JSON encode-decode logic for this? Any examples, tips, or perf

We are preparing to migrate our current Thingworx environment from version 9.7 to version 10.x. Before proceeding, I would like to gather some insights regarding the stability of the 10.x version. Has anyone encountered issues or challenges during their migration process to this version? Any specific details or experiences you can share would be greatly appreciated, as they will help us plan our migration more effectively. Thank you!

Hello Everyone,I have a ThingWorx instance hosted on an OCI (Oracle Cloud Infrastructure) server, and I would like to enable Single Sign-On (SSO) for the platform.I am not sure about the correct steps or prerequisites for configuring SSO in this setup. Could you please guide me on the following:What are the requirements for enabling SSO on a ThingWorx server hosted in OCI?Which SSO protocols are supported (e.g., SAML, OAuth, OpenID Connect)?Is there any documentation or step-by-step guide available for configuring SSO in this environment?Do I need to make any additional configurations on the OCI side (networking, certificates, identity provider integration, etc.)?Any best practices or common issues to be aware of.can we have both native login and sso enabledAny help, references, or examples would be greatly appreciated.Thank you!

Hi,  Are advance tags only in read only mode or can we write to them from the OPC client ..? 

Hi,I am using the Application Key as of now to access services and Mashup for the end user. (Adding APP key in URL)If I use the SSO moving forward, how can I access those services and Mashups now?Thanks,

Hi I upgraded ThingWorx from 9.3.x to 9.7.3 yesterday. And after the upgrade the JDBC connecting Thing to MSSQL is not connecting.I have even upgraded and installed the new JDBC extension 2.1.0 as well.  

I am trying to add 2 separate SLC 5/05 plc's in our Kepware server using Allen Bradley Ethernet driver because both of the PLCs is networked. We have also used the DF1 driver with the ethernet encp. but that did not work either. Nothing sees the PLC. We then tried adding a test SCL 5/05 PLC in our training room with a small network for a controlled environment and it still will not see the PLC. Kepware EX6-6.16.203.0

Hi everyone,   I have a DataTable with several entries. When I click an entry, a service runs and loads the images from the imagePath stored in that entry. Everything works fine normally — the Collection widget displays the correct images.   However, when I switch between entries very very fast, sometimes the images from a previous entry stay visible and do not update, even though the selected entry has changed. It looks like the Collection widget doesn’t refresh properly when service calls overlap or happen too quickly.   Has anyone experienced this behavior or found a reliable way to force-refresh the Collection widget when rapidly changing entries?   Thanks,Jamal

I'm having a problem getting Flow 10 to get configured with Foundation 10.  All the services start and I can connect to Foundation via the Flow nginx port but I get the following error when running WorkflowSubsystem.ValidateFlowSetup: Found 1 issues. [FLOW-API-01] - Failed to connect to Flow: Internal Server Error For more information, refer to the 'Troubleshooting Your Installation' topic in the Help Center. The ApplicationLog has these errors: 2025-11-21 14:29:06.092+0000 [L: ERROR] [O: c.t.s.s.f.WorkflowSubsystem] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-8443-exec-7] Failed to get Delegated UserOAuths : Internal Server Error 2025-11-21 14:29:06.092+0000 [L: ERROR] [O: c.t.f.f.FlowDelegatedOAuthFilter] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-8443-exec-7] Unable to initialize session attributes I don't have SSO currently enabled although I did have it on in previous attempts so I'm not sure with there is an OAuth error.

The KepServerEx is configured as OPC DA Client to connect the OPC DA Server on another machine. It get callback failure and bad data. While using OPC Quick Client connected the OPC DA Server to get data directly. It get good data. Two servers are on the same domain but running with different Log On account.