System Administration

Hello, When I try to install the licence for creo student using setup I have an error message.What can I do ?Thank you   

Hello, we have been using Microsoft Endpoint Configuration Manager to deploy software to the clients so they can install it "manually" without having admin access. Creo used to be installed with a silent install, users needed temporary admin access to execute a batch file that triggered the silent install.  This year we finally managed to put Creo in the SCCM as well. Unfortunately it does not work very reliably. It's less a problem if a former Creo version had been installed on the computer, with new laptops it pretty much never works.  IT found out that when using SCCM the installation happens with user "system" (session 0) and then fails. If executed manually, as a local admin, "session 1" is used and it works just fine. SCCM is not supported and I'm out of ideas how to share and deploy the software to 12 sites in 5 countries. How do huge enterprises with hundreds or thousands of seats do this?

I am using Creo Parametric Release 10.0 and Datecode10.0.0.0Hello, I just made below mapkey yesterday. And I want modify it, I want add something between them.....sadly I can't remember how I did it...can you explain them ??mapkey ac @MAPKEY_LABELauto color;\mapkey(continued) ~ Select `main_dlg_cur` `View:ProCmdViewGallery`;\mapkey(continued) ~ Select `main_dlg_cur` \mapkey(continued) `ProCmdViewGallery_layoutph.palette_holder.clearAppearance`;\mapkey(continued) ~ Close `main_dlg_cur` \mapkey(continued) `ProCmdViewGallery_layoutph.palette_holder.clearAppearance`;\mapkey(continued) ~ Activate `main_dlg_cur` `clearAllAppearance`;\mapkey(continued) ~ Activate `UI Message Dialog` `yes`;

Hello,Might be a beginner's question but how and where do I edit the messages that are printed to Message log?  In my local CAD environment I have created a mapkey that performs operation X. I want to print a message like: "Execution of Operation X" when I use the mapkey.  Picture below depicts examples of printed messages. How and where I do edit these? I use Creo 4.0.Thanks in advance!

Hello,   does anyone know if it's possible to inject a message into the message log? Let me explain the problem I'm trying to solve and maybe someone can suggest a better solution. We have a start tool which sends the users the right configurations upon startup. And with that the configurations they get are based on groups. So what we would like to display somewhere inside Creo is which group the users has started with.    thanks, Bruce

I am using Creo Parametric Release 6.0 and Datecode6.0.5.1I have a development made with Java Toolkit (Jlink) I have tested it on my computer and on some of my coworkers, the installation has gone without problems in all of them.When I install it on a user's computer it gives me an error, a message appears that the application could not be initialized, I tried it with several users and the same thing happened.I have tried and reviewed all the points that appear in the article in PTC Support (CS26558), and it remains the same.From here I don't know how to proceed or what to look at and check, is there something else that could be causing the application not to initialize? Is there any way to do a debbug or get a log to see what is happening?I have not found any file that can explain what is happening.Thank you so much

Since the release of Creo+ and the PTC Admin Center I've been playing around and exploring the possibilities of the platform.One thing I can't seem to get a grasp of is the purpose of the Groups inside the PTC Admin Center.So far, you can create, edit and delete groups and add/remove people to a group but it seems like there is no functionality linked to these self-created groups outside of the Groups tab. I tried searching the help centers and documentation and I only found a page explaining how to add/edit/delete groups but it doens't explain what you can do with Groups in the Creo+ Portal or the PTC Admin Center:https://support.ptc.com/help/ptc_saas/admin/en/index.html#page/admin/Create_Groups.html#

I am using Creo Parametric Release 5.0 and Datecode5.0.0.0We used Core 5.0 to draw 3D model drawings, and found that the CORE was quite sluggish during use, especially during cutting and measurement, with the image size around 1.5G. After investigation, it was found that Core 5.0 only uses a single CPU core, and our computer's main frequency is I5-12400F. We hope that the Core can use multiple cores for calculation. Can you provide a solution or do software versions need to be upgraded?Here are the errors that I facedno

I am using Creo Parametric Release 9.0 and Datecode9.0.0.0I've just dug out on old, legacy (10 years) creo parametric file and opened in Parametric 9. When I look under View->Saved Orientations I don't get the standard lists of Front, Back, Top etc (see screenshot above). Do I need to somehow convert to latest Creo version to recover that, or is there something else I should do? Or do I need to start again? Under File I do not see File>Import.

I have a Creo assembly (saved as from another assembly) that, when I go to open in Creo, crashes the session. I provided PTC Tech Support with the assembly and they can't replicate the crash - i.e. it opens fine on their end. It doesn't open on any of the systems we have. I can only open the model if I select "Open Subset" and then activate the Master Rep from within there. But if I forget and from Windchill select "Open In Creo", it crashes Creo. The same crash happens if I export the files to the C:\ drive and open from there so it isn't Windchill related.  Creo writes a handful of files in addition to the traceback.log to the start directory. And it's been writing a Creo file in there that doesn't open in Creo ("Cannot retrieve file" says the error when I tried). That Creo file is explicitly called out in the std.out file:Is there a way to find out what the file is in real life? Does anyone have any other troubleshooting exercises or codes to decipher the tr

As per the original post.      I am atttempting to write  a batch file to open and automatically run a specific license, THEN if i can get past that point i would like to have it login to winchill automatically also. HOWEVER I am on the fist step and i cannot seem to bypass the license options window and i have to select enter each time. would you be willing to let me know what your backend batch file code was that when the users select #6 is starts in design essesntials instead of the native filing ..etc?       currently i am simply calling the code below but it has no direction as to which license to use so it promts a window for selection:   CALL "Z:\CREO4\Creo 4.0\M150\Parametric\bin\Parametric.exe"

I am using :Creo Parametric 7.0.7.0Google drive desktop version 80.0.1.0Windows 11 Professionnal Version 22H2I have a search.pro file and I specified its location with the search_path_file option in the config.pro file. My issue is that when the search.pro file is located in a shared drive the paths contained in it are not loaded, The search.pro file location on windows look like this : G:\.shortcut-targets-by-id\1-Ry9DYQu4fjLV_e7jmMnEONCEw71CKav\Shared_folder\02_R&D\Parts & Drawings\search_file_location  I have a bat file build_search_paths.bat that automatically builds the search.pro file with the folders and subfolders next to it, the content is the following : @echo off setlocal enabledelayedexpansion set "OutputFile=search.pro" if exist "%OutputFile%" del "%OutputFile%" for /r %%i in (.) do ( set "dirPath=%%i" set "dirPath=!dirPath:\.=!" echo "!dirPath!" >> "%OutputFile%" ) echo Done! Directory paths have been written to "%Ou

I am using Creo Parametric Release 9.0 and Datecode 9.0.4.0,When I export a PRT to STEP the name of the DATUMS (e.g. frames, planes, etc.) is cut to a maximum of 19 characters.Can you please explain me if and how I can remove this limit?Thank you.

Hello,I'm working as external engineering company.For few weeks, I 'm working with Creo8 for a customer on his Windchill server (with a VPN).But I also have other customer, and I can't find how to work without Windchill.I have Creo8 installed in c:\ptc_app\ and all its configurations.So I've tried to install a new version of Creo8 in c:\ptc\ without any configuration.But even in this case, Creo is connected to Windchill and I can't do local jobs.(save as can't permit me to save on local folder, for example...)So, is it possible to have one version of Creo for Windchill and with VPN.And an other "stand-alone" version for my other jobs ?Thanks

Hello,I'm wondering if it's possible to extract all mapkeys from a config.pro file and transform it to csv or xls file.In order to sort all of them (mapkeys keys and descriptions).I would like to clean all my config.pro files and test.Thanks !

I am using Creo Parametric Release 2.0 and DatecodeM250I'm encountering a fatal error crashing Creo. I opened a case about a month ago and tried to trouble shoot it myself with PTCs website and waited to see if it would resolve itself. But I think I need some human assistance. After more use it looks like it's only sheet metal parts, converting something to sheet metal that crashes Creo.Here are the errors that I faced-------------------------------------------------The trace creation timestamp is: Fri Sep 01 08:29:37 23The executable build timestamp is: Fri Sep 22 05:16:12 17The datecode is: 2017170The pro machine type is: x86e_win64The process ID is: 16112The traceback type is : CRASHThe logger exit status is: 00003-------------------------------------------------Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 16320.Main Thread 16320=====================0x00007FF7EB6642CF NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x48b88790, 0x1a1e7470, 0x1a1e7488, 0x0 )0x00007FF7EB66

I am using Creo Parametric Release N/A and DatecodeN/AHello,I need multi-language annotation. I saw it from youtube and blogs. But only CREO elements/direct has this option.I can't find it from CREO parametric 3.0 ~10.0I want to use annotation ENG and KOR language together.Please let me know how I can do it.Or please let me know where I can find annotation file. So I can modify it....

I am using Creo Parametric Release 8.0 and Datecode8.0.4.0I'm an IT system administrator and I have a single user having an issue with the speed of loading and exporting drawings to our servers. I currently have article CS49886 up and i've investigated the files and locations mentioned in the article.1) I need to know if I just delete the whole .wf file in order to clear the cache or if there is another method.2) in the suggested technique for improving retrieval performance article I can find config.pro and the value Trail_Dir but I cannot find the value Use_tem_dire_for_isnt to alter it to yes. Please advise.  EDIT:  Thank you for your responses! I appreciate it! Clearing the .wf cache didn't seem to have any impact.Looking at the history of the ticket further what happened is that august 23rd the CREO user couldn't contact the license server even though the network remained in tact.  Ever since that point it's been slow for the user.  All other users ar

Hello I'm from Brazil. Please do you have any IFX material for Parametric Creo 7? I have a course coming up and PTC doesn't have any e-learning material.Thanks!   Translated by the Community Moderation using Google Translate   Olá, sou do Brasil. Por favor, você tem algum material IFX para Creo paramétrico 7? Tenho um curso a chegar e a PTC não tem material de e-learning. Obrigado!

As the title says:  it there a way to achieve it?  The specific case is opening a windchill's attachment (PDF) of a wtdocument Creo 9.0.5 with Windchill 12.1.2.2 hereI thought that clicking the wheel mouse button would do the trick, but it keeps opening the pdf in the same tab of the embedded browser (normal chrome does behave correctly) Is there a place to change shortcuts/settings of the embedded browser?  

PTC unsupported question but had to ask. Has anyone tested a later version of Creo, like Creo 7.0.10.0 with Windchill 11.0.M030? I would be interested in any issues that they may have come across during there "TEST".

We're on Creo 4 M100 and moving to Creo 8 as part of a Windchill upgrade.  We're going thru the corporate config.pro in the loadpoint verifying options and mapkeys when this came about; !--- TURN DATUMS OFF ---mapkey df #environment;#disp dtmpln;#done-return;#view;#repaint;#done-return;!--- TURN DATUMS ON ---mapkey dn #environment;#disp dtmpln;#done-return;#view;#repaint;#done-return;!--- TURN AXES OFF ---mapkey af #environment;#disp axes;#done-return;#view;#repaint;#done-return;!--- TURN AXES ON ---mapkey an #environment;#disp axes;#done-return;#view;#repaint;#done-return; These are some very old entries which reference the old Pro/E menu manager.  Yet, for some reason, they still work.  Is the menu manager still running in the background?    

I am using Creo Parametric 6.0.3.0I have data file type .STP, the size about 1000 MB when I open by Creo Parametric, there are warning box show Creo is not responding. Do you have solution for open the large file or extract file(Assembly paty) to small size (sub part) ? Anyone who have experience about this issue, kindly guide me.  

I tried to use Creo 10 today, and got a license failure. I eventually found that I need to download a new license file from the license manager website, even though my hostid did not change (because PTC has upgraded my license to "10 and below" on the server side for me transparently). Got the new file and installed it. Then I found the following message in my license server:10:06:00 (ptc_d) Request denied: Client: XXX (11.19) newer than Vendor Daemon (11.17). (Version of vendor daemon is too old. (-83,21049)) The license manger installation doc is here:  https://www.ptc.com/en/support/refdoc/creo_parametric/compatibility/ptc_lms_download It has links to all the various versions, be careful to get the one you need, don't get confused like I did. 😞     

I am using Creo Parametric Release 4.0 and DatecodeM150Having strange issues with one client laptop running Creo Parametric 4.0 M150 with Windchill PDMLINK 12.0. The issues seems to be intermittent. I have tried everything even uninstall and reinstall but the issue continues on this one laptop?I ran the diagnostic tool referenced below. I'm scratching my head on this one PLUS no support from PTC as they stopped tech. support on Creo Parametric 4.0 2 years ago. Our upgrade to Creo 8, 9, or 10 is not scheduled until 2024, YIKES!Any insight would be very much appreciated!Cheers,KeithAdvance Instrustion set 8Manufacturer Dell Inc.Platform Type x86e_win64System Precision 3571Processor Manufacturer GenuineIntelCPU Number Of Cores 14Speed MHz 2400L2 Cache KB 4096RAM MB 32768.003GB Switch trueSWAP GB 4.75DISK Label C:Size GB 953.21Available GB 658.52FileSystem Type NTFSGraphics InformationName NVIDIA RTX A1000 Laptop GPUVendor NVIDIAVersion 31.0.15.2667Graphics InformationName Intel(R) UHD Gra