System Administration

I am using Creo Parametric Release 7.0 and Datecode7.0.9.0Fluid simulation study is grayed out. We have:# Serviceable = Creo Simulation Live# Feature Name = 379# Feature Version = 40.0# Number of Copies = 35# Expiration Date = 30-jul-2023# Module = Creo Simulation LiveHere are the errors that I facedFluid simulation study is grayed out.

Hi everyone, I am creating VPN so that i can access PTC- Creo licence sever (in a sever Computer at offiice) from other internet. But it not totally success as i want. If we are using the same network (wifi or wired) with sever computer, everything works fine (already add exception for in-bound and out-bound port 7788). Then we want to work remotely -> need to create VPN so that we can access to the license sever from outside. I created a VPN following this website: https://www.draytek.com/support/knowledge-base/5330I connected to the office network successfully via VPN, but when i open Creo, it shows error: license cannot found. I ask support from supplier, then they suggest to turn off all firewall for both sever computer and user's computer as the picture below. Then i open the Creo successfully, they are not support me anymore after that What should i do next to access to the license sever without turn off these firewall? It is so dangerous when tur

I have got a Macbook Air, I downloaded "Paralells" a windows emulation.Then I downloaded Creo 5.0 on windows and it crashes as I open it.Mathcad works fine.(I got a students license)When I open it, the blue loading circle spins for like 2 seconds, then it crashes pls help me to solve the problem   

I'm trying to find the Ansys Simulation license but I'm not finding it in License Management, could someone help me where this is.   Sorry where to find [ Help ]PTC Software Download  

I installed Creo Parametric as a trial. I have since received a training license, and have installed the license manager and applied the license. I reconfigured Creo to use 7788@caeepc003, which is the hostname of the machine where the license is installed. When I try to use the simulation functionality, I get the following message.There are some analysis/design studies in the model that require Basic Creo Simulate license. Please contact your sales representative.If I run ptcstatus I get the following.C:\Program Files\PTC\FLEXnet Admin License Server>bin\ptcstatus.batDisplaying status for license file: C:\Program Files\PTC\FLEXnet Admin License Server\bin\..\licensing\license.datLicense Server is UP: C:\Program Files\PTC\FLEXnet Admin License Server\bin\..\licensing\license.datptc_d FLEXnet Publisher version: 11.17License In Use Free------- ------ ----PROE_DesignEssH Uncounted, LockedPROE_DesignEssH Uncounted, LockedMECELITEENG_License Uncounted, LockedMECELITEENG_License Uncounted

I am using Creo Parametric Release 3.0 and DatecodeM090When I try and do anything in Creo such as opening a drawing, creating a dimension, editing a table, etc. the program crashes and I get a pop up dialog box that says "Fatal Error". Other engineers are able to open, check in/out and save the same models so I know it's not directly related to the model. I have tried deleting my workspace and creating a new one but still no luck. This is currently preventing me from doing my work so please let me know any potential solutions available.I have already:- updated my graphics drivers- used a new computer- used a new Windchill account- Cleared all cache- Added "enable_opengl_fbo no" to the confic.pro file (this helped for a little while but then stopped working)- Used someone else's config file who has Creo workingHere are the errors that I faced-------------------------------------------------The trace creation timestamp is: Mon Feb 27 09:36:49 23The executable build timestamp is: Thu Mar

I am using Creo Parametric Release 2.0 and DatecodeM020Hello,When we are using CCX analysis and importing an excel spreadsheet, it fails on some of the laptops. Could you please advise what can the the reason?See attached sceenshot for more details.

I am using Creo Parametric Release 6.0 and Datecode6.0.3.0Creo crashes instantly while attempting to open the attached assembly. This issue has already been resolved by employing a previous version of the file. Just wondering if anyone else has seen this.Here are the errors that I facedNo warnings or errors displayed

My license is perpetually voiding after 2 weeks of activation. I have done every fix for error 15 there is and reinstalled it multiple times. I feel frustrated with creo and would like help.        

I am using Creo Parametric Release 9.0 and Datecode9.0.3.0From Creo Parametric 9 ,When registering a Windchill 10 server in Server Management , when clicking on Check button error pop us: Fatal Error . A trackback has been .....The error in the trackback log is :Here are the errors that I faced-------------------------------------------------The trace creation timestamp is: Fri Feb 24 12:13:44 23The executable build timestamp is: Thu Dec 22 05:09:19 22The datecode is: 2022414The pro machine type is: x86e_win64The process ID is: 22076The traceback type is : CRASHThe logger exit status is: 00003The Trail is: trail.txt.74The release is: 9.0The product version is: 9.0.3.0The product title is: Creo Parametric-------------------------------------------------Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 12700.Main Thread 12700=====================0x00007FFBDD651404 NULL (NULL:0) (ucrtbase:0x00007FFBDD640000) ( 0x1, 0xbb983360, 0x0, 0xe3dae898 )0x00007FFBDD651394 NULL (NULL:0

I am using Creo Parametric Release 8.0 and Datecode8.0.4.0Hi Team,When user is saving the file to .stp or .iges, its time consuming or no response fro Creo parametric.It takes more time than the other user, sometime no response.

How can I find my serial number on PTC Creo 7.0 ( I am using a client computer not a server computer)?

Drawings for some parts can not be found in Creo Parametric despite they are with status “released” in Windchill.

Hi all,We currently have a PC in desperate need of upgrading to Windows 10.I have two drives inside, one boots Windows 7 (HDD) with a working, licensed Creo installation, the other is on Windows 10 (SSD) - this currently has Creo 4.0 'Parametric Simulate Direct Layout' (as it says on the back of the DVD box) , but I cannot get the license to work despite requesting a new one from the license portal on the website.So, I'd just like to know if the procedure to transfer the license is any different? It has the same MAC address, but the computer has a different host name (edit - NOT a different domain name!). I'm quite new to the organisation and there's no documentation on how this was installed previously,. The guides I've watched don't really cover whether or not this will work.Any tips on the procedure for doing this with minimal downtime would be really appreciated. I did try calling but it was very difficult to navigate and couldn't find anyone to speak to.  .  

I am using Creo Parametric Release 7.0 and Datecode7.0.6.0When using CREO Parametric I cannot drag the green line in the model tree anywhere. When I try I get a red circle with a line through it.

I want to place a symbol positioned on the upper line of my drawing title block, which is in a frame (A4,A3 ...)But it seems Impossible to catch the upper line of this title block to snap with the position origin-point of the symbol. Is there any solution to position this symbol exactly on my title blocks?  

I am using Creo Parametric Release 3.0 and DatecodeM090A couple of our engineers are having problems with opening and modifying models and drawings without Creo crashing. It happens with everything they try to open. Another engineer and I have tried opening one of the same models & drawings and it works fine for us. One of the engineers has had crashing issues off & on for some time. I have a traceback.log file and the trail.txt file she sent me from the last crash.Here are the errors that I faced-------------------------------------------------The trace creation timestamp is: Wed Feb 08 15:45:26 23The executable build timestamp is: Thu Mar 24 06:14:53 16The datecode is: 2016050The pro machine type is: x86e_win64The process ID is: 20292The traceback type is : CRASHThe logger exit status is: 00003The release is: 3.0The external datecode is: M090The product title is: Creo Parametric-------------------------------------------------Exception EXCEPTION_ACCESS_VIOLATION has occurred

I am using Creo Parametric Release 6.0 and Datecode6.0.3.0go to add assembly to workspace and receive "Server error: Cannot retrieve family table neutral data"Items do not show up unless i start removing family table items from browser workspace.Here are the errors that I facedServer error: Cannot retrieve family table neutral data"

I am using Creo Parametric Release 4.0 and DatecodeF000I'm trying to make a .frm to use as a base sheet for multiple drawings. There is a section where some data will be manually input like height, weight, and length, and I'm trying to find a way to make other squares on the table auto spit out the metric version of the input data.For instance, I would manually input 50 (in) into the length and the table auto fills the square next to it with 1270 (mm).Alternatively, if set up parameters so the table would grab the weight (lbs) and then auto calculate the weight (kgs).I get that I need to use relations to do this but I'm unclear on how to do the relation.Thanks in advance.

when the user launches creo illustrate 7.0 is ask for the license path. The path is in there and correct however when you hit save it just keeps the license screen open and never launches the program.If i right click Creo Illustrate and select run as admin and put in my admin credentials the program launches without issue.Local users do have modify rights to the PTC license folder.    

I am using Creo Parametric Release 4.0 and DatecodeM140Unable to find UN thread size in model mode.I want to upload a document for the technical engineer but this isn't possible. How can I open a regular call???

I am using Creo Parametric Release 8.0 and Datecode8.0.1.0   Mistake:About Auto TraceFatal error. Backtracking was written to the following file:(Path)Send this to technical support.(Traceback.log)   Translated by Andra Chirila using Google Translate on February 10, 2023----------------------------------------------------------------------------------------------- Fehler:Info zu autom ZurückverfolgungSchwerwiegender Fehler. Zurückverfolgung wurde in folgende Datei geschrieben:(Pfad)Senden Sie diese an den technischen Support.(Traceback.log)Here are the errors that I faced-------------------------------------------------The trace creation timestamp is: Di Jan 24 13:50:34 23The executable build timestamp is: Mo Jul 12 14:40:05 21The datecode is: 2021164The pro machine type is: x86e_win64The process ID is: 10924The traceback type is : CRASHThe logger exit status is: 00003The Trail is: trail.txt.223The release is: 8.0The product version is: 8.0.1.0The product title is: Creo Param

How to do bulk conversion from .mi and .pkg format files (Creo element direct modeling files) to .drw , .prt(Creo parametric files) ?          

I am using Creo Parametric Release 8.0 and Datecode8.0.3.0I cannot open any Solidworks file types on from my Workspace within Creo. Other users with the same installation on my Network on the same server are able to open these Solidworks file types. This includes both *.SLDPRT & *.SLDASM files. I believe my Caches are set up to seperate WGM & Creo locations.Here are the errors that I facedCannot copy from the model selectedCannot copy from the model selected'700000625069.SLDPRT' cannot be retrieved.'700000625069.SLDPRT' cannot be retrieved.

I am using Creo Parametric Release N/A and DatecodeN/AHello,Is Creo Parametric available as cloud version? If yes, does it support add-in/extensions and is it possible to migrate existing add-ins(developed for standalone software) to cloud based versions.Can you please point us to resources where we can find more information.RegardsRakesh