System Administration

Hello, So I went to install the license server for Creo 7 on my license server and it does not want to use the NIC mac address that the current license server is using on the same machine.  Has anyone else seen this and know why it is doing this or how to get around it?  When I do ipconfig /all, it shows 4 NICs and the one it is picking is the last one in the list. **Update*** I have two NICs that are teamed.  The current license uses the teamed NIC MAC.  I have disabled the 4th NIC which is something Dell has for the SAN but we have found unnecessary.  But now the new license server wants one of the NICs and not the teamed NIC.  Any ideas? Thank you, Brian

I am using Creo Parametric Release 8.0 and Datecode8.0.4.0we have Creo 8.0.4 in a network installationin the new workstation Creo live simulation doesn't work good and take more than 15 minutes to start an analysis in Creo simulate (a simple analisys with a cube with one side fixed and one force on the opposite side)the GPU seems to doesn't work and the and all analysis are made by CPUthe graphics card is a NVIDIA A4500 (ampere architecture) with 20 GB RAM, the cpu is a XEON W2223 with 64 GB RAM.in the driver i have activated all option about CUDA to enable it on all application, the Nvidia driver version is 472.98the same network Creo installation, in an old workstation with an QUADRO RTX 5000 and driver 462.31 works good, so i think that is not a problem about Creo configuration, otherwise i coulnd't work in any case.i've verified the driver option in the workstation where Live simulation works and i have the same option activated on new workstation.in my config files i activated the

I am using Creo Parametric Release 6.0 and Datecode6.0.6.0Unit of measure to be shown as parameter in the drawingHere are the errors that I facedUnit of measure to be shown as parameter in the drawing

I am using Creo Parametric Release 9.0 and Datecode9.0.1.0I used to be able to open solidworks files from within creo. But now when I select "open" there are no solidworks options listed in the filetypes. And if I select "all files" the solidworks files still don't show up. How do I restore the ability to open solidworks files? I think this change happened when I switched from creo 8 to creo 9, but I'm not sure about this timing.

Hello everyone, I have a customer with Creo 3.0 M180 licensed until 2017.He is using it in consultation only.Now he needs to move it to another windows pc...is it possible to do it? can i migrate the license key from pc to other pc?thanksStefano

Hi All,I am not able retrieve Mould base and I've checked the options "Mold Component Catalog" and "Plastic Advisor" during installation and also installed mold expert extension MED-60360-CD-400_M010.zip as downloaded from PTC website.Still i am not able to retrieve Mould base, it says that it cannot be retrieved.Kindly need some advice,Thanks in Advance

Hi all,We're a little behind times here and still running Creo 5.0 with 4 users.I'm planning on upgrading very soon and wondered what peoples recommendations were on an upgrade path.For example would you recommend I upgrade to Creo 7.0 so that there's not too many differences all at once, or just bite the bullet and go straight to Creo 8.0/9.0 directly from Creo 5.0.Historically, we haven't bothered with any instructor-led training when upgrading and just tend to use the available resources and/or figure it out as we go. So I'm looking for the least painful path for users. Many thanks,Paul

I am using Creo Simulate Release 9.0 and Datecode9.0.0.0Creo simulation live license is available but Don't work the Creo 9.0. please support me,Here are the errors that I facedno

I am using Creo Simulate Release 9.0 and Datecode9.0.1.0Creo simulation live license is available but Don't work the Creo 9.0. please support me,Here are the errors that I facedYes

I am using Creo Direct Release 5.0 and Datecode5.0.2.0借用许可无法正常归还，客户端无法正常使用。许可借用出服务器到客户端上，无法提前归还。The borrowing license cannot be returned normally, and the client cannot be used normally. The license is borrowed from the server to the client and cannot be returned in advance.

Hello We have a real problem at the moment. We want to update our system to CREO9 and our service provider needs a complete license package. However, my previous access account seems to have lost some rights and is incorrectly assigned. The account is no longer allowed to download any CREO versions and in the requested license package only the Intralink versions are included the complete rest CREO / Windchill etc. is missing!!! However, we are not setting up a new server.eNow I wanted to create a new account with my e-mail address, but (removed email for Privacy) is not possible, your database says the e-mail address already exists. But I am not allowed to reset the password either, because there is an error message "Wrong format" ??? Is a bit suboptimal right now.

I am using Creo Parametric Release 4.0 and DatecodeM020Need assistance with a technician not instructions sent to assist to upgrade to the latest build.

Creo is not able to fetch license from the license server. This is after connecting to Windchill via VPN. I am getting ping responses if i use the IP address but no response if i use hostname of the server. I have tried changing the server name in the ENV=PTC_D_LICENSE_FILE line of the parametric.psf file with no avail. What am I missing or doing wrong here? 

I am trying to connect a new Creo 7 install to a Windchill server and I am getting an immediate authentication error. It never challenges for a user name or password. I am using a fresh Creo 7 install and a newly retrieved license file. I am able to connect from Creo 3 and a web browser. I have cleared all of the cached passwords and set the browser_option to "chromium_browser".

Can CREO9.0 be used for the following all-in-one computer configuration? CPU: ie5-12400F, GTZ1650/4g, running memory 16F, ssd480G. Urgent! !--------------------------------------Translated from Chinese to English by vnamboodheri on 15th Sept 2022 at 11:22am IST.请问CREO9.0可用于以下一体机电脑配置吗? CPU:ie5-12400F,独显GTZ1650/4g，运行内存16F,ssd480G.急！！

Hi guys，  I want to ask if there is still time to use after my license expires, or if it is directly prohibited. I know he will give a prompt before the expiration, but if it is too late to renew the contract, how long will he prohibit me from using it?

Hello there, Having issues to install the license on several laptop I created a triad but with the wrong license file ... Can someone help me to delete the triad or unlink the associated hosts ID ? (I already removed the license and desactivated the triad in the hardware management but I still can't connected each of my 3 hosts ID that were in the triad to a new license ?) Thank you for taking the time to read my message, I need those for thursday ..

I am using Creo Parametric Release 4.0 and DatecodeM120Hello, as a customer with an active support contract, we are looking to download some older software that is no longer available on the web.On the download page, it clearly states "For unavailable older (expired) date-codes, open a Support Case".I am opening up a case to get the following software:- Creo 4.0 date-code M120- Creo 6.0.4.0Thank you.Bryce Smithbryce.smith@conmet.comHere are the errors that I facedNeed older software

Hi good morning...i want to install Creo in my Mac-book please help me?

I am using Creo Parametric - Release 5.0 (connected) Release 5.0 and Datecode5.0.0.0Automatic Pop-up:In Creo Draftings :- Pop-ups should appear asking for the details of drawing name/file name, size, scale.

We recently upgraded from Creo 8.0.1.0 using EMX 14.0.0.0 to Creo 9.0.1.0 which uses EMX 15.0.0.0.  Creo 9 loads ok and launches EMX 15 BUT when in the options for EMX 15 it seems to still be referencing the EMX 14 configurations and settings. Any thoughts on how to fix this?

I am using Creo Parametric - Release 9.0 (connected) Release 9.0 and Datecode9.0.0.0As we are authorised reseller for PTC .Recently we have notice that after installation of creo 9.0 , there is some issue with network licence services .Our 3-4 client have continuous problem with network licence services., The services is getting stop we have also tried delayed service and automatic service start and stop.But services is still getting killed . In some case we also completely re installed the system ptc and also formatted the system but still no change .We have also log few compliant with support but in long run the it doesn't help ...Can you please suggest something permenent.

1. Describe your environment: What is your industry? What is your role in your organization? Describe your stakeholders.2. What version of Creo Parametric are you currently running? Creo 73. Describe the problem you are trying to solve. Please include detailed documentation such as screenshots, images or video. I am getting a false model check error after model check didn't find anything in Creo model.4. What is the use case for your organization? yes Capgemini/Caterpillar5. What business value would your suggestion represent for your organization?

As per this thread - same issue    Hello. After installing Eclipse, I encountered a similar error, I tried your solution, but it didn't work. The error I get when I type windchill start in windchill shell: warn wt.manager.ServerLauncher - Starting Servermanager .the error is so much, is there any solution you can suggest me?

I changed the name of where I have a Creo Design Essentials license (in PLM included) it has flexnet, I come to ask how to make this license recognize with name name?