IoT & Connectivity

Hello,I'm getting this error: Connection not established. Retry ? (you can work offline by selecting 'NO')Data collection stopped for no reason. Rebooted the server and getting this error KEPServerEX\Configuration            Connection attempt to runtime failed. | Runtime host address = '127.0.0.1:32402', User = 'Default User', Reason = 'This operation returned because the timeout period expired.'. Version: 6.7.1067Any ideas ?

Kepware dooesnt allow for logical/logical non-blocking protocols for rockwell PLCs, when accessing Program tags. This means that if an OPC client needs to access program tags, the PLC needs to be setup with Symbolic addressing, which really slows down the R/W rates on the Kepware OPC UA server. Anyone faced this issue?

We have many channels and want to organize the channels in folder without affecting the Item ID for the associated tags.For example here, I want to have the ability to make a folder for the dryers and the PRD devices.The folder is merely for organizing within Kepware and should not affect the other systems. Therefore the Item ID, e.g. PRD0147.myDevice.myTag, should not contain the folder. 

Hi there, I’m trying to set up a connection between Modbus TCP driver in Kepware Server 7 and modbus ModRSsim2 simulator.Port 502 and device ID = 1 are used in both ends.When Kepware starts, it shows the following line i log window:   Channel1 | Starting unsolicited communication. | Protocol = 'TCP', Port = 502.   Should it be something like Modbus TCP Client/Master mode instead ?In Kepware Server 7 where do you switch between Modbus TCP Client/Master mode and Modbus TCP Server/Slave/Unsolicited mode when you set up a channel ?Any guidance would be greatly appreciated.Thanks in advance,Henrik 

Hello all,I use Schedule chart and I want to find a way how to expand/collapse several or all groups at the same time.Now, by default, it is possible to expand only one group (if I click on another group, the first one collapses).For example, if I click on LABEL-1 group, the detail opens, but if I click on LABEL-2 group, the detail opens for LABEL-2 group (while the detail for LABEL-1 group collapses). Please, find screenshots Is it possible to expand/collapse all or several groups at the same time?  

I read very old threads telling it's not possible to do it I also didn't find any possibility on thingworx 8.5   May this be possible by writing an extension ?

Hi there, I’m trying to establish direct communication between an ABB ACS880 drive (using FENA-11/FENA-21 EtherNet/IP adapter) and KEPServerEX.The drive is already communicating successfully with a ControlLogix PLC via Generic Ethernet Module configuration. Current assembly configuration in the PLC is:Input Assembly: 152Output Assembly: 102Data Format: INTSize: 13 INTsNetwork communication is confirmed:-Drive responds to ping-PLC communication is stable and operationalMy goal is to read the drive data directly from Kepware without going through the PLC.However, my Kepware installation currently includes:Allen-Bradley ControlLogix EthernetAllen-Bradley Ethernetbut I do not see a dedicated “EtherNet/IP” driver available.When attempting to use the ControlLogix Ethernet driver directly against the drive IP, Kepware reports: “Node path is invalid”I understand this may be because the ABB drive exposes EtherNet/IP assemblies/CIP objects rather than symbolic Logix tags.Could you please advise:

In KB article entitled- Request Information to Enable Advanced Model Target Generation directs us to find the Expereince Service ID.  I have looked on both the hosting Vuforia server and the ThingWorx server for the log mentioned in the article.  I have looked in all the relavant thignworx logs I could find, yet could not find the IDAny other ways to find the Experience Server ID?

Hi,How can we establish an SSO connection between Thingworx and Codebeamer? Thank you!

I am trying to configure a grid widget to editable via a dropdown list in one or more columns.I have reviewed the documentation here and here. Both documents that detail JSON configuration and dropdown lists indicate statically defining the dropdown list selections in the JSON configuration directly (ie"dropdownConfiguration": {"items": ["Active", "Parked", "Undergoing Maintenance"]}Due to the potential size and expected change over time for the list of selections I would like to define the dropdown list via a service rather than statically defined in the JSON configuration.I would appreciate some guidance on how to define a data source to be used for the dropdown list 

  Hi everyone,I’m currently working on a use case in ThingWorx and would appreciate some guidance.Use case: We have a FileRepository (connected to a File Share) where we store images. A customer wants to send 6 images via REST API, each around 25 MB. Total payload per request would be roughly 130–150 MB. After receiving the images, I need to: Store them in the FileRepository Save the path in a DataTable for later access Challenge: Sending images as Base64 in JSON would significantly increase payload size (~30% overhead). The customer prefers to send all images in a single request, not one by one. I’m unsure about the best approach in ThingWorx for handling such large payloads reliably (timeouts, limits, performance, etc.). Questions: What is the recommended approach for handling multiple large file uploads in ThingWorx via REST? Is it better to: Accept a ZIP file (Base64) and extract it server-side? Use multipart/form-data (if supported properly)? Or en

Hello, I have a grid widget in Thingworx 10.0.1, and based on hyperlink click event I wanted to call a service. As I have multiple hyperlinks in grid, wanted to perform action based on column type. But when I am clicking on hyperlink in grid, this newly added event in Thingworx 10 “LinkClicked” event is not triggering. Any one implemented this? Your help is appreciated, Thanks in advance. Regards,Mayur Kulkarni

We have a Mariocotta slitter HMI/Industrial PC. The mSATA hard drive failed on the PC. We replaced the drive with a new one, & restored that drive from an old Veeam backup of the system. When we restored it, the Kepware Allen Bradley perpetual license was missing. We have been unable to apply the license on the new drive. We are currently utilizing the emergency 7 day license. What is the normal procedure in this scenario? Our vendor is telling us we will need to buy a new license, but this looks like it could simply be rehosted since the only thing to change was the HDD (PC is the same PC). 

I am creating an extension, and would to include instance level permissions - the organization and user groups exist in all environments, but this detail is not included in the xml during export. I attempted to manually add this detail in the xml, which imported without complaint but the permissions appeared to be ignored. Is there a better option to include permissions when creating an extension, or does this need to be set in the target environment?

Hi Folks, I have a thingworx 9.3 version running with basic auth (username/password) and want to implement some modern authentication for my SMTP/Mail notifications. Can anyone guide if its possible to have an advanced authentiction in place like -XOAUTH2 or OAuth 2.0 -Exchange SMTP Relay-Microsoft Graph

Hello all, Is there any possibility to set the clean session paramater in the mqtt latest 3.1.0 release. I also tried to find them in the java code of the library but couldnt able to find them since the connection options are shown in binary    

I have a requirement to add a thin banner to the top of the browser window in Composer.  I'm essentially asking for the same thing as this older post that had no response: https://community.ptc.com/t5/ThingWorx-Developers/Custom-banner-in-Composer/td-p/540405  Is it possible to configure ThingWorx/Tomcat to display such a banner across all webpages served to users, including Composer?

How can the LLM Accelerator be integrated with the native MCP capabilities introduced in ThingWorx 10.1 to enable interoperability with Mistral AI models? Additionally, are there any sample implementations or reference code available for building a chatbot within ThingWorx 10.1 and generating reports natively using these AI capabilities?

I Transferred a Perpetual License,License shows as ‘good’ in the license utility.License shows as ‘Active’ on the Kepware website.BUT KepserverEX is still showing a 2hr time limit, after which, it deactivates. License support expiry is 10/2019.I am uncertain what Kepserver version it was originally running on.Now running on Kepserver 6.18.318.0 QUESTIONS:Is this a Kepserver version issue? How do I see what version of kepserver my licenses need?Or has Kepware made it so you can't transfer older licenses without paying?

I have 2 user groups which need to access the SCM page for things belonging to different ThingTemplates. User Group A should access only things from ThingTemplates ABC_1, ABC_2 and ABC_3; whereas User Group B should access only things from ThingTemplates XYZ_1 and XYZ_2. And all ThingTemplate inherit a BaseTemplate. How do I manage access levels based on ThingTemplate?

I did raise a case regarding licenses renewal 4 days back but no response yet. Anyone from the Product tem can help me in this matter? Its really urgent.Case Details - 18063353

Does a stream entry timestamp represent the moment of AddStreamEntry service execution or the moment the stream entry is processed ?

I working on one of my projects. As per my application, I want to take data from DCS over TCP/IP into kepware. From kepware i want to publish those data over opc da for other SCADA/DCS that works as opc da client. My quetion is does kepware works as OPC DA server for this application?

I have a requirement for taking IEC61850 data from an IED device into the Kepserver. After which i need Factorytalk view SE using OPC UA client to read that data. How can I go about it?

We have ThingWorx 10.1.0-b47.  It appears that the "Service editor theme" in User Preferences is not working.  I believe it was still working as expected before we upgraded as I utilized the "Dark" theme.  Now it appears to use "Light" no matter which setting I select. Can anyone else confirm this behavior in TW 10.1?