CAD

Hi,I installed Creo 13.4.1.0. When I click on "Creo AI Assistant," the program prompts me to log in; I enter the same email and password I use for the PTC portal, but it doesn't work.Has anyone else experienced this? Do I need to create new login credentials?Thanks in advance to anyone who can answer.

Hello,I purchase the student licence and accidentally activated it on mi pc but i need it in my laptop. When I try teh suggested student licence transfer steps, It verifys my product code and then says my account does not have the privilages to perform the licence what can I do?Any tips or ideas as to how to solve it would be greatly appreciated.

When you modify a feature which a round relies on and some of the rounds/ chamfers fail because of missing references - have an option to remove only the rounds rounds/ chamfers which are missing references but keep rounds/ chamfers which still have their references intact

Hi,I did see this link regarding the MCP connection- https://support.ptc.com/help/windchill/ai_plugin/en/index.html#page/Windchill_Help_Center/document_vault/WCAIAssistAIPluginMCPServer.htmlAre there any charges if my copilot connects to the MCP?

Hello all,I’m interesting in hearing from anyone that has used the Creo UG/NX Collaboration tool?We are starting manufacturing a product in the UK that is currently manufactured by our sister company in Germany. They have all the cad data in NX, but I think they use windchill as data management.  The question is, does this extension really allow you to edit the NX data in CREO.  I have seen something similar in Solidworks where it interrogates the CREO model and basically redraws the part in Solidworks automatically.  This produced something that looked correct on the outside but the way the model was generated didn’t make much sense and consequently made editing difficult.I suspect that I’m going to have to redraw the parts on CREO manually as they are mostly sheet metal components, and I am doubtful that the conversion will be seamless.Does anyone have experience of this?  Bearing in mind these converted files will be used for manufacture and be subject to revisons.  Brian MenaghDesi

I’m interesting in hearing from anyone that has used the Creo UG/NX Collaboration tool?We are starting manufacturing a product in the UK that is currently manufactured by our sister company in Germany. They have all the cad data in NX, but I think they use windchill as data management.  The question is, does this extension really allow you to edit the NX data in CREO.  I have seen something similar in Solidworks where it interrogates the CREO model and basically redraws the part in Solidworks automatically.  This produced something that looked correct on the outside but the way the model was generated didn’t make much sense and consequently made editing difficult.I suspect that I’m going to have to redraw the parts on CREO manually as they are mostly sheet metal components, and I am doubtful that the conversion will be seamless.Does anyone have experience of this?  Bearing in mind these converted files will be used for manufacture and be subject to revision.

A preview of something that is being tested within CREOSON, looking for feedback and ideas.Keep these questions in mind as you read:Do I (or my company) care about my data going to someone else’s AI / Cloud? What use cases, processes, interfaces cause pain today? How could this change my day? Why do I care?The intent is to provide a FREE AI MCP (Model Context Protocol) interface within CREOSON that enables your AI Agents to connect to and drive Creo Parametric either as a specific set of contextual tasks - or within the context of other systems/environment workflows (e.g. YOUR models, standards, documents, EPR, PLM, etc.).  Seems like this would be super powerful, and provide a lot of utility. This screen capture is an example of an AI Agent validating a connection to a new CREOSON MCP Endpoint (prototype currently). CREOSON - AI MCP Endpoint First Connection Test ResultThe CREOSON MCP Server enables you to choose/bring your own AI (Commercial Platform or Local AI).  The screenshot abo

Hi everyone, i have tried all settings in Creo illustrator standard (12.1) and have changed my line thickness for 2D and it still no luck in seeing two different line thickness when opened in Adobe illustrator.Below is what i have done.Render mode set to HLR Change pen settings - In File/Options/illustration/Pens/Thick/edit - changed 0.35 - Apply Change pen settings - In File/Options/illustration/Pens/Thin/edit - changed 0.25 - Apply Export to svg - File/Save Figure as/Save as illustration file/File name - Tick Thick/Thin lines - Tick Polylines - Tick Fixed Size - Include hotspots for callouts - Tick Combine hot spots for same item. then click “OK” Open file in Adobe illustrator and all lines are the same thickness, so no difference in line thicknessNOTE: Only other change is my 3D page size to W170mm x H242mm            When viewing in Creo Illustrator HLR i do not see line thickness difference either, not sure if you are supposed to.Thanks for any helpKind regards Gareth 

Check out this video on Creo Schematics from PTC Application Engineers Presenters: Lino Tozzi (Solution Consulting, Fellow) and Ryan Butcher (Solution Consulting, Fellow). Creo Clearance and Creepage Analysis Learning  

Select multiple parts within an assembly and pull up all constraints in one go for all components selected.The idea is one can delete all constraints for the components selected in one go, or delete only a few of the constraints for some of the components selected

I am using Windchill Service Information Manager Release 12.1 and Datecode with CPS 12.1.2.3 The Windchill Method Servers is crashing or fluctuating between Up and Down states. We are experiencing unexpected restarts and service interruptions. Please see the attached Method Server and Server Manager logs. After this we add-on the Heap size for server. Here are the errors that I faced 2026-09-10 10:22:16,641 ERROR [ajp-nio-127.0.0.1-8010-exec-5] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:16,641 ERROR [ajp-nio-127.0.0.1-8010-exec-12] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restar

PTC is hosting two live webinars about Mathcad Templates: on September 8 and September 10. The content of the webinars is similar, but the times and presenters are different, so sign up for the timing which is most convenient!“Build Once, Reuse Always: Mathcad Templates” promotional imageYou’ll learn about how Mathcad templates work and why you’ll want to use them. Our PTC technical experts will be sharing best practices to get the most out of templates, going beyond the basics. That said, we strongly encourage beginner Mathcad Prime users to attend; this free event will accelerate your Mathcad adoption and have you greatly speed up your ability to make new projects in Mathcad.We’ll also be taking live Q&A at the end of each session. The webinars will be recorded, and we’ll make the replays for both available after the event. We’ll also make the presentation materials available for download as part of that replay experience.

Hello!We have 2 users with 2 different computers reporting the same issue with their prime files.I don’t know if it has something to do with the latest august Windows 11 Cumulative update (KB5121003)?The issue started happening yesterday after the users updated their Windows 11.When we try to Save as PDF or use the Print function we get the same errors. And we have tried several PDF printers. It only creates a .PDF file with 0kb in size. I uploaded 2 files that we are experiencing this issue with.

When saving a copy of a part in Creo Parametric give the option to ‘save a copy and open’ This option is available when saving a copy of assemblies, why not parts?

I am using Creo Elements/Direct Drafting Release 20.3 and Datecode20.3.0.0 以前、ﾌｧｲﾙﾀｲﾌﾟにsatがあったのですが、現在表示されません。satで保存するにはどうすれば宜しでしょうか。

We are currently considering how best to design a frame using Creo Multibody, and we would like to ask for your advice on the most appropriate workflow.From a design perspective, the frame can essentially be considered as one box-shaped structure. Therefore, we would prefer to design the entire frame as a Multibody Part rather than creating and managing multiple individual Parts from the beginning.However, from a manufacturing perspective, the actual frame is divided into four sections: the top, bottom, left side, and right side. Each section is manufactured and welded separately, and these four sections are eventually assembled to form the completed box-shaped frame.This creates a difference between the way we would like to design the frame and the way it is actually manufactured.At the moment, we are not sure which approach would be the most appropriate in Creo: Keep the frame as a single Multibody Part throughout the design process and somehow use the individual bodies for manufactu

In Creo 3D MBD, when a dimensions is created (Annotate->Dimension) a Select Reference window will popup.Default options active is Select a surface means you can select only surfaces.Designers would like to Default to be active Select a reference means you can select even edge, planes, axis or surfaces without switching between Entities or Surfaces.It’s frustrated for end users always when a dimensions is created to change this Reference type.     

It is said that in order to run PTC Mathcad Prime, you must have the latest Microsoft .NET Desktop Runtime 8.0.x package for Windows x64 installed on your computer. At the same time .NET 8 end of life (EOL) is November 10, 2026 – after this date, Microsoft issues no further security patches or bug fixes. EOL means real risk: unpatched vulnerabilities, compliance failures... Am I missing something? It seems rather serious. It looks as if I have to skip the latest version. Does Mathcad Prime v12 work with .NET 10?

Hello, I have the same request as this thread made a long time ago :Model Parameter = Today's Date | CommunityAnyone out there know how to set a model parameter equal to Today's Date?Specifically, I'm looking for a way to set the date of a parameter equal to today's date during the creation of a new part or assembly.There was a proposition to  add the parameter (&todays_date) into your template.I cannot make a parameter named “&todays_date”I created a parameter named “DESIGN DATE” with the value “&todays_date” in the part template. When I create a new part with this template, the parameter remains “&todays_date”.Is it me who does not make this right or is there another way ? 

I am using Windchill Risk and Reliability Enterprise Edition (Formerly Relex) Release 11.1 and Datecode with CPS CPS02 We run the Enterprise Edition on a server. We no longer have a dedicated IT application person on staff so we've lost our application expertise. The issue I'm having is with a project backup. I'm able to select the project I want to backup, go through the backup steps and get the message that the backup completed successfully. But, we can't find the backup file. It's not stored locally on my PC and our IT person wasn't able to locate it on the server. Knowing where the backup file would be saved, the file name and extension would help with the search. Here are the errors that I faced No error messages.

Hi all.Can someone please help me with this please?I have a part in my assembly that i want to add grease grooves to the bore 6mm wide x 3mm deep.I’ve tried sketching on vertical plane and then projecting the sketch onto the bore surface - which works, but then i cant extrude that projected sketch.I’m using Creo 11.Thanks 

Trying to get free version of modeling express to work get proxy error and have in the past always been able to manually request activation key. Currently that just gets a cloudflare error which seems to indicate a server error on PTC's side. Please help. Can't find an email. Support appears to be lost.

Hello,How can I make the machines I have visible in the milling work center assembly tab in the milling environment? I have machine assembly files downloaded from Grabcad and from this link (Article - CS314559 - Information about Tool motion Simulation and library of Basic machine assemblies to show Machine Kinematics within Pro/NC). Many CAM software programs show machine movement, could you help me with how to do this in Creo?

Reference topic - Please solve this issue as I have been a user of the FREE version, Creo Elements Direct Express, since 2012 as while training us on the full Creo which my company was using. My company asked us to get the free version do we could learn when not at work.I use this for my woodworking hobby and this "less than full version" is ideal for my hobby!Best regards, Hans Sitte