Community Archives

Hi,   I tried to get Chalk app on my Huawei phone, but is not available. Do you know if Chalk will be available for Huawei devices?   Thanks, Raluca Edu

Hello, I got Chalk installed on my iphone and got several colleagues invited. They activated their accounts. What else we have to do to start the call? I assume they can also install the chalk on their phone and then we can call each other. Is there a way to us PC? for remote assistance, one of the caller should be in office and have a PC. it is much easier than using phones. But I could not instructions on installing/using chalk on PC??? Thanks!

To ensure your Chalk experience is the best, make sure to familiarize yourself with the below best practices.   Initialization Keep movement fluid and slow Forward and backward smooth motion is best to allow device to create mapping Small circles in front of the object are also good Note: Do not rotate your device - keep the device's orientation fixed, moving it parallel to the object of interest and keeping the latter in view during initialization movement Environment It is important for the environment to have a lot of saliency, interesting features, & textures e.g. Stickers, buttons, cables, images/designs, shapes with corners, etc Stationary objects are best for Chalking Reflective, plain colored, or blank surfaces are not good for using Chalk Marks Well-lit areas are best for Chalk performance If an environment is too dark the device's camera will not be able to detect objects External light may be needed if the environment is too dark Either user can toggle th

Hi team,   I got the evaluation mail on 1/3, but I still not receive the activation mail. what should I do? Somebody can help me check what the problem is? Many thanks!

We are just getting configured, have 5 users to host, have them set up in the admin panel, and have the box check for being a host, yet the site https://connect.vuforia.com/ does not recognize them as a host. Any advice or help?

When in a Chalk call and a cellular call comes in the Chalk call is interrupted. Even if the IOS device is set to Do Not Disturb the Chalk call is still interrupted.    Is there a way to ensure the Chalk call is not interrupted?

Is it possible for the remote expert to send a link via chalk to service or operating instructions that must be followed?    Some regulatory requirements require these service and operation references to be followed. It would be important for the remote expert to provide these through the Chalk session.

Hi, I am looking for an answer on two questions that relate to Chalk video performance and network connectivity:   When two users communicate with Chalk, is the video transmitted directly from user device to user device, or rather is an intermediate PTC Chalk server used between the users? The Vuforia Chalk Best Practices topic in the Help recommends "high bandwidth connections" for best performance which is neither specific nor objective.  Assuming iPhone 8 devices for each user, what is the maximum video size (e.g. 4k, 1080p) and frame rate (e.g. 24, 30, 60 fps) that Chalk will transmit video, and also what is the minimum?  What network bandwidth is recommended to obtain high quality video at the maximum video size and frame rate? Thank you, Mike

Hi All, I need to know  how I can use Vuforia chalk on top of vuforia studio.   I went through some links provided in ptc community also but people have given solution to add a button or navigation button which will navigate to Vuforia chalk from studio. But I want to implement on top of studio.   Is it possible?  Any document or help wrt this implementation will help.   

Hi, I have issues at login. I'm the primary admin and can assess the admin center without issues. When I try to login in the app I get the error message: "Something's not right. Please try again. Invalid email address". I've tried to reset my password, which was successfull but I still can't log in. Could you please check?   Thank you.

Does Chalk presently support the Samsung Galaxy Tab Active2 tablet, I have a customer that says it does not?  If not, when will it be supported?   Kyle

Recently my Chalk app which is part of a Chalk for Business account has stopped showing the "Start a Session" option. It now only shows "Join a Session" like the free account does. I have a customer having the same issue. Is this something anyone else has seen?

I have registered as Partner and Admin, but I can login as only user not as Administrator for my Organization.

When attempting to use VuForia Chalk I am able to successfully connect two IOS devices using cellular data.  When I attach both devices to our corporate network the call connects but no video or sound is available.  I have a feeling it has something to do with our firewall.  What do I need to allow in order to use chalk on the WiFi network?

In Vuforia Chalk on iOS there is a "Join Session" button in the "My Contacts" section. Can anyone tell me how to use this? A 9-digit code is required and I am asking myself how to create/initiate such a session. We are using Vuforia Chalk for Business (as a PTC partner). Thanks for your help.

Will the API available for Chalk? After the video calls, we would like to send the pictures to our server to save them. We also want to attach our our work order with the call and add the duration/initiator/receiver info. In addition, we would like to have the capability to save videos, not just pictures.  Please provide some feedback on these features. Thank you!

I try application vuforia chalk on realwear-HMT1  (which is support vuforia view)while login is in progress, there is message"Oops! We can't generate your notification token. Give it a minute and try again. Still not working? Restart App and try again" i do restart and re-login many time it not workSo this mean vuforia chalk not support in HMT1 right?(vuforia chalk version is 2.6.4)it about my wearable device support i would purchase, please confirm

Hello,   I understand that we can launch Chalk from any third party app by making use of an URL.   Could someone please help me here.   Thanks, Avinash

Hi,    Am using creo parametric 3.0, in which is it possible to create a labelled dimension (say thickness = 10mm) a dimension and use the dimension value in the subsequent features of the model, so that i can change the thickness once and it will change in all places. FYI, using relations is a good option, i feel like, that requires more manual work, (defining the dimensions and then giving relations).    Thanks in advance. Regards.

Last week I applied for the 30 day Evaluation of Chalk. However, the application has been rejected. I would like to be approved by you, what should I do? I already use a personal edition, is it affected?

Is it available? I would like to see this integration for our experiences.

Can i use vuforia chalk after 30 days of trial?  can i purchase it?is there any solution?

Hi,   How to integrate Vuforia chalk with the existing Thingworx application. Can anyone guide or help on this?   Thanks in advance, Meghana

 As Admin I have a contact that is Activated and has the app but when I call them it rings on my end but not on their end.  Nothing appears to be happening on the call receiver iphone.  I am calling from an ipad.  It doesn't matter if we're using an ipad to call an iphone does it? 

Currently Chalk is allowing our admin account to call a colleague but they do not see the incoming call. When that colleague calls the admin, we see the call come in but when we answer it, it tells us the server is down and try again later.  Is anyone else experiencing this today?  Thanks!