IoT & Connectivity

Our Kepware server (v6.16.203.0) is connected with a Siemens PLC 1500 with the Siemens Plus Suite - (KWP-SIEMP0-PRD KWM-SIEMP0-ATT) driver. The PLC has defined a datatype WString of 10 characters long (24 bytes). Which datatype should we define in the Kepware server as the datatype wstring does not exist (only string). When we define the tag as DB1101.STRING0034.24 we receive no error but when reading the value from the plc we get a blank result. If we define as bytearay or hexstring e.g. DB1101.HEXSTRING0034.24 then we get the value of the PLC returned as 000A0000300068000... which seems as the correct hex representation of the PLC value. However it is not clear how to write a value to the wstring. We tried several notations with the Quick client, but always get errors like: Failed on item <tagname> synchronous write.Changing the PLC program or address types is not an option - we can adjust or IT application (=opclient) but need to know how to write to this datatype wstring

Dear ptc communityI am currently using the U-CON driver in Kepware to collect data from a device over UDP (not TCP). The system works stably for the most part, but intermittently, the tag values stop updating in Kepware without any errors or changes in status. The data quality remains "Good", but the values become frozen.To clarify: I’ve verified using both Wireshark and Kepware's diagnostics tools that UDP packets are still being received from the device at the expected interval and in the correct format.Despite this, Kepware stops updating tag values, and there is no indication of failure or timeout within the application.Only a restart or reinitialization of the U-CON driver restores normal operation.The device always ends its transmission with a consistent termination character. I’ve tried both termination-based and fixed-length receive modes, but the issue still occurs occasionally.I would appreciate your help with the following:What could cause the U-CON driver to stop updating v

hi guys, Could you know whether Kepware Server can support communication between Siemens PLC and Siemens Desigo CC via BACnet/IP? Although Siemens provides a BACnet gateway for BACnet integration, its network configuration does not comply with IT security requirements. Therefore, I would like to know if Kepware can perform protocol translation. If so, could you provide a configuration manual? Thank you very much.

Hi,   We are migrating from Postgres to InfluxDB for time-series data. Thingworx will stay on Postgres, but time-series data will be logged in InfluxDB.   We are trying to set up the InfluxDB on the Amazon Timestream. We are looking for some best practices for Influx on the Amazon Timestream and what its cons are in terms of the PTC best practices of Thingworx.   And does anyone know how many Measurements can be in a single bucket of Thingowrx? Thanks,

Hello. We created a job order with ID 343 in the RTPPM System. However, when we tried to open this job order, the job order with ID E53435P001T001 was opened instead. Apart from containing the number 343 in it, there is no similarity between them. In fact, the job order with ID E53435P001T001 is not even assigned to the machine that was opened.At first, we thought this was due to editing the job order creation mashup, but we realized that the same issue occurs even when we create the job order using the StartJobOrder_JOR service inside the machine’s thing.Also, sometimes job orders that have no such similarity with each other are opened in place of one another.Another issue is that the description field of the opened job order becomes empty. The synchronization on the machine’s thing is turned off.

When i browse the tags through Matrikon OPC UA explorer, The tag displays all the attributes along with the value. is there any way we can suppress them.  

For the production environment, we create a deployment package and upload the extension to production. The objects that are part of the extension change, and some have been removed. However, I noticed that there are objects in production tied to old extensions that cannot be removed. I thought that excluding the object from the extension would remove it. How can I remove these old objects tied to extensions that are no longer present in the system?

Hi everyone, I’m using the ThingWorx Mail Extension and the service SendMessageWithNoReplyTo.Even though I set a No-Reply Address (e.g., donotreply@something.com), all outgoing emails are still being sent from the authenticated mail account instead of the no-reply address. It looks like the SMTP server always overwrites the “From” address with the login user.Has anyone found a way to make SendMessageWithNoReplyTo actually send from the No-Reply Address?Or is this behavior controlled entirely by the mail server (e.g., requiring “Send As” permission)? Thanks in advance for your help!

Hello all,I use Thingworx 9.3I have several grids in my mashup. I need to adjust the height of the rows (for example, 60 px) only for one grid.Below you can find CSS that I use, but it applies 60px for rows in all my grids.@supports (ptcs-style-unit: "PTCS-CORE-GRID") {[part~=row]{min-height: 60px !important;height: 60px !important;}}@supports (ptcs-style-unit: "PTCS-CORE-GRID") {[part~=body-cell] {min-height: 60px !important;height: 60px !important;}}@supports (ptcs-style-unit: "PTCS-CORE-GRID") {[part~=row]:hover [part=body-cell] {min-height: 60px !important;height: 60px !important;}} Also, I tried to specify specific grid (using grid id or custom class name), but it didn't work

i have created a mashup where i have list of things and if choose/select the perticular thing name from list it goes to next mashup using navigate functionality and that mashup must shows the properties related to that thing onlywhile navigating I have added parameter SelectedThing and binded selectedThing property to the GetProperty service to get the name of the thing and to ensure that I am binding the name to labelWidegt not getting the selected ThingName from list to next page’s Label

I created grid A in which selecting a row loads grid B. I enable the filter on both grids. When I search for a string that doesn't select any rows in both grids, I see the selected row in grid A, but nothing in grid B. Which grid property should I select to prevent the same row from being displayed as the filter solution in the grid where a row is selected? The selected row is not among the rows extracted by the filter.BRDimitri

HI all, I have confused on the behavior of unbound properties and their quality. I create a new property, and it comes back as UNKNOWN quality. Then I set the value to something other than 0 and it comes back as GOOD. What causes GOOD vs UNKNOWN exactly in an unbound property? Is there a way to have an unbound property always be GOOD quality?

Hello I am trying to move my Thingworx project from one server (test) to another (prod) by exporting then importing. However, there are many ways to do so and I am not sure which one should I do. Could someone please clarify the steps in transferring my project from TRN to PROD? All my services, mashups and datashapes are in one project.. However, some Things inherit from templates that are outside of my project. These templates have the same name on both servers. Thank you.  

Hi everyone, I’m running into an issue with ThingWorx FileRepositoryDownloader when trying to download files that contain a # character in their name. For example, I have a file in my repository called:   test#2.pdf     When I build the URL dynamically using encodeURIComponent, it looks like this:     https://<server>/Thingworx/FileRepositoryDownloader?download-repository=test.FileRepository&directRender=true&download-path=%2F1760338581178%2F1761219448752%2Ftest%232.pdf     However, the request always fails with:     HTTP 406 – Not Acceptable   and the response shows Content-Length: 0 from the ThingWorx Nginx server. If I rename the file (for example to test_2.pdf), the same request works perfectly. It seems that even though the filename is correctly encoded (%23), the FileRepositoryDownloader servlet doesn’t handle # correctly inside the download-path query string. Has anyone else encountered this before

I have about 30 sensors that support Json Get requests for data but I am struggling to find the appropriate way to get this data and assign it to tags in Kepware. I have found several articles that point to UD or U-CON or IoT as solutions but the articles don't match reality. I have a get request - "https://webapi.ubibot.com/channels/{channel ID}?account_key={27digit_key}" that returns the data from the sensor in a format that will nee to be parsed to pull out certain fields. Does anyone have a good process for this? Happy to provide more info or sample responses if that helps.

Hello, I would like to set up communication between two KEP Servers KEP Server to KEP Server.Currently, the other KEP Server is reading tags from our server,but we are unable to read their tags.Our current license status is as shown below.Do we need to purchase a separate OPC UA Client?If so, how much does it cost approximately?

I activated the license of KEPServerEX. However, this message appears each minute.How can I remove it? 

Hello guys, we only have service principal authentication method, Azure IOT Hub is not supporting this authentication. am looking for an option to upload file to azure blob storage from thingworx by any extension. please suggest a way. thanks

Hi everyone,   I have a question regarding the Publish Solution process as extension in ThingWorx. Even for very small projects — for example, a project containing only 3 entities — the publishing process (as Extension) takes quite a long time before the download starts. I have also tested it by calling the “Publish Solution” REST API directly, but the result is the same — it takes noticeably long to generate the package.   We are currently using ThingWorx 9.3, and I was wondering: Is this expected behavior for this version? Has the performance improved in newer ThingWorx releases? Or is there maybe any configuration or optimization that could speed this up? This is just for my understanding — but any technical explanation about what happens during the publish process would be great. Thanks in advance!

In Mashup, We are having multiple collection widget. Customer want to drag and drop one tile from first collection to any other collection present in same mashup. How to achieve this. 

At the moment Kepserver is only able to publish it's data to a MQTT broker as a json string. Because og this I need an extra software tool to split tags into topics and republish them into a UNS.I need Kepserver to be able to publish each tag on a separate topic for example corresponding to the structure of the tag groups in Kep. Is thes a part of Kepware's reoadmap?  

Hi, I need installator for ThingWorx 9.2.4 PostgreSQL

In the current ThingWorx (v10.0.0) SVG implementation, when attempting to dynamically override the coordinates of a element (x1, y1, x2, y2) via data-binding or the override mechanism, the changes are not visually applied to the SVG.Although the updated values reach the browser (confirmed via the network tab), the rendered SVG does not reflect these changes. Inspecting the DOM shows that the line element’s coordinate attributes remain unchanged. This indicates that the current runtime code does not correctly apply dynamic updates to coordinate attributes for elements, even though style and other override attributes are applied correctly. This needs to be fixed urgently . Please help

Hi developers, Firstly, I am using ThingWorx 9.4.6 version. How to implement below problem:Problem: I want to implement to change the inner value colour of the ThresholdIndicatorWidget according to OEE property value. meaning if OEE value is below 60 then inner value colour should be RED likewise OEE value below 80 -> Yellow and below and equal to 100 -> Green. I am attaching a screenshot of that widget in the name of ThresholdIndicatorWidget.png, PFA. In this image, 22 number value should be in RED colour. For inner indicator bar I have attached a new State Definition for this widget instead of its default state definition. I am attaching the image in the name of StateDefinition.png for your reference. Due to this state definition inner value colour is not changing accordingly. Please help me in this. Thanks in advance.    

Hi everyone ,    I’ve been working with user management in ThingWorx and came across a related use case to this post    https://community.ptc.com/t5/ThingWorx-Developers/How-to-Find-all-User-Groups-for-a-Given-User/m-p/1038382#M70705   about getting all user groups for a given user (using Users[principal].GetGroups()).   Now I want to do the reverse: Get all users that belong to a specific User Group? is it possible?    Thanks in advance for your insights!