IoT & Connectivity

I activated the license of KEPServerEX. However, this message appears each minute.How can I remove it? 

Hello guys, we only have service principal authentication method, Azure IOT Hub is not supporting this authentication. am looking for an option to upload file to azure blob storage from thingworx by any extension. please suggest a way. thanks

Hi everyone,   I have a question regarding the Publish Solution process as extension in ThingWorx. Even for very small projects — for example, a project containing only 3 entities — the publishing process (as Extension) takes quite a long time before the download starts. I have also tested it by calling the “Publish Solution” REST API directly, but the result is the same — it takes noticeably long to generate the package.   We are currently using ThingWorx 9.3, and I was wondering: Is this expected behavior for this version? Has the performance improved in newer ThingWorx releases? Or is there maybe any configuration or optimization that could speed this up? This is just for my understanding — but any technical explanation about what happens during the publish process would be great. Thanks in advance!

Hello ThingWorx community! I’d like to invite you to join me and our ThingWorx experts for an exclusive webinar on October 30 at 11:00 AM (EDT) to explore the transformative potential of Agentic AI within the ThingWorx Industrial IoT and AI platform.In this session, you’ll gain insights into ThingWorx’s AI strategy, focused on delivering actionable intelligence and accelerating digital transformation across the product lifecycle.You’ll also see in action:Hands-on demos integrating Large Language Models (LLMs) with ThingWorx 10.X How to enable agentic automation using Model Context Protocol (MCP) Ways to enhance industrial apps with real-time decisions, natural language, and computer vision AISo, register here:   [Webinar]: ThingWorx Innovation With Industrial IoT and AI  Also, here is a personal video invitation message to you all!   Post webinar, please provide your feedback and comments below!  We look forward to having you join us!  Cheers,Ayush TiwariDirector Product Management 

In Mashup, We are having multiple collection widget. Customer want to drag and drop one tile from first collection to any other collection present in same mashup. How to achieve this. 

At the moment Kepserver is only able to publish it's data to a MQTT broker as a json string. Because og this I need an extra software tool to split tags into topics and republish them into a UNS.I need Kepserver to be able to publish each tag on a separate topic for example corresponding to the structure of the tag groups in Kep. Is thes a part of Kepware's reoadmap?  

IoT Streams for your end-to-end Industrial Data management with ThingWorxSince its launch with ThingWorx 10.0 in June 2025, the IoT Streams feature has been a hit!! It’s exceeded my expectations to see the creative ways it adds value to the ThingWorx ecosystem. IoT Streams utilizes Apache Kafka or Azure Event Hubs as a distributed streaming platform, serving as a robust message broker and data pipeline. It empowers industrial data management by providing access to ThingWorx contextualized data for analytics, reporting, and generative AI. It enables streaming of ThingWorx data to data lakes and cold archival storage while maintaining hot data availability for real-time insights. It also enhances the platform’s scalability and reliability with robust processing of high event volumes through a durable message broker.Working with early adopters, our services team has authored a best practices guide along with sample code to help you start with IoT Streams. The GitHub artifact located at ht

Hi, I need installator for ThingWorx 9.2.4 PostgreSQL

In the current ThingWorx (v10.0.0) SVG implementation, when attempting to dynamically override the coordinates of a element (x1, y1, x2, y2) via data-binding or the override mechanism, the changes are not visually applied to the SVG.Although the updated values reach the browser (confirmed via the network tab), the rendered SVG does not reflect these changes. Inspecting the DOM shows that the line element’s coordinate attributes remain unchanged. This indicates that the current runtime code does not correctly apply dynamic updates to coordinate attributes for elements, even though style and other override attributes are applied correctly. This needs to be fixed urgently . Please help

Hi developers, Firstly, I am using ThingWorx 9.4.6 version. How to implement below problem:Problem: I want to implement to change the inner value colour of the ThresholdIndicatorWidget according to OEE property value. meaning if OEE value is below 60 then inner value colour should be RED likewise OEE value below 80 -> Yellow and below and equal to 100 -> Green. I am attaching a screenshot of that widget in the name of ThresholdIndicatorWidget.png, PFA. In this image, 22 number value should be in RED colour. For inner indicator bar I have attached a new State Definition for this widget instead of its default state definition. I am attaching the image in the name of StateDefinition.png for your reference. Due to this state definition inner value colour is not changing accordingly. Please help me in this. Thanks in advance.    

Hi everyone ,    I’ve been working with user management in ThingWorx and came across a related use case to this post    https://community.ptc.com/t5/ThingWorx-Developers/How-to-Find-all-User-Groups-for-a-Given-User/m-p/1038382#M70705   about getting all user groups for a given user (using Users[principal].GetGroups()).   Now I want to do the reverse: Get all users that belong to a specific User Group? is it possible?    Thanks in advance for your insights!

Hi everyone,   I’m facing a strange issue related to automatic mashup refresh using the “Automatically update values when able” checkbox in combination with the ServiceInvokeCompleted event.   I have two mashups, and I’ve already implemented the known setup for real-time updates — using GetProperties with WebSocket subscription to property changes that the mashup is subscribed to. Everything works perfectly most of the time, and the mashup refreshes automatically when the source data changes.   However, once in a while (maybe once in a blue moon ), the mashup simply stops refreshing.For example, today it worked fine for hours, and then suddenly it didn’t refresh anymore — even though no configuration changes were made.   Has anyone else experienced this kind of intermittent issue with automatic refresh or WebSocket subscription in ThingWorx mashups? Any idea what could cause this — subscription loss, or something else? Thanks in advance for any hints or similar expe

Our Kepware servers are reading around 100,000 tags from DCS server and forwarding to PI servers. We created one channel connecting to DCS server, and the minimum tag scan rate is 5000ms. The problem is when I meet some problems and reboot Kepware server, the DCS server will slow down for about 10 minutes after the Kepware instance running. We have already deleted 20,000 unnecessary tags, now the number is around 80,000, the problem remains. We also enabled “Read form cache” when start up, but it did not help. Would you please give suggestions on below points: 1. How to proof that it is not hardware issue which caused this problem? What should I check on DCS server side when Kepware server rebooted? For example, CPU load, network load, hard drive load, etc. By the way, the spec of DCS server is i7+32GB RAM+1TB SSD. 2. Is it possible to solve this problem just by changing settings or optimizing tag list in Kepware? So that we have less job to do and less arguments with other teams.

Dear Kepware Team,@bdube@ptc.com I hope this message finds you well.As part of our ongoing efforts to align with upcoming EU cybersecurity regulations, I would like to inquire whether Kepware products—specifically KEPServerEX—are expected to be subject to the requirements of the Cyber Resilience Act (CRA).If so, could you kindly share:Whether Kepware is actively working towards CRA compliance?The anticipated timeline by which Kepware products will be CRA-compliant?Any documentation or roadmap that outlines your approach to meeting CRA obligations?Understanding your position on this matter will help us plan our integration and compliance strategy accordingly.Thank you in advance for your support. Best regards,Mani

I have no problem in reading Kepware simulator from address R0001 (which self incrementing) from node-red, but unable to write into address K0001 or S0001 in node-red. Any advice will be much appreciated ? The moment i started to write, the node-red exited!. ns=2;s=SimulatorChannel.SimulatorDevice.MyWriteTag

Hello. Im wanting to communicate with some ABB totalflow  computers through Factorytalk SE. Do I need just the ABB Totalflow driver or do I need the OPC connectivity suite as well.

How to get  the version of the installed RTPPM..? 

Hi,    I am using a Collection widget, with the following styling:But for some selected cell or hover styling, colouring is not working or is not showing up.   Thingworx version: 9.4Thanks,

In TWX 9.6 the edit icon or link have padding and are too big. I can change this very easily in the console as shown below, but I cannot figure out how to do this in the CSS, or if there is another way. I am trying to do this... I couldn't find any documentation on styling the grid specifically. I found this link, but it is not included..https://support.ptc.com/help/thingworx/platform/r9.6/en/?_gl=1*7xyrcd*_gcl_au*MTQ1Nzk1OTMxMi4xNzQ0MDMxNzk1LjE1Mzg2MjI2OTYuMTc0NTUwOTk1NS4xNzQ1NTA5OTU2*_ga*MTM3NzIxMjUyOC4xNjU1NDAxNzYz*_ga_7NMP2MSYPM*MTc0NTUwOTk0MC4zMzkuMS4xNzQ1NTA5OTcyLjI4LjAuMA..#page/ThingWorx/Help/Mashup_Builder/Theming/ApplyingCustomCSSToWebComponents.html#

I would like to upgrade Tomcat version without upgrading Thingworx version, currently my Tomcat version is 9.0.88 and it is showing as outdated by IT Department Can we do anything my Thingworx version is 9.5.3 If I upgrade to Thingworx 10 I will get tomcat version 11 

Could you please tell me how to find User Groups for the logged-in User? because right now I am facing difficulties to find it. Could you help me in this?

I need to transfer a Kepware license (offline)...  1. I created the trasfer_request file on the 1st server... no issues2. I uploaded the transfer_request file to kepware portal... no issues3. I created the activation_request file in the 2nd server... no issues4. I uploaded the activation_request file to kepware portal and everything seems to be ok... I complete the form with the requested information... no issues5. however when trying to create the activation_response file, the file is not generated and google is only redirecting me to a page with the next title "Legal Policies, Agreements and Disclaimers" (see attached image)Please advise... I really need to get the activation_response file in order to activate the 2nd server.

Trying to get a simple dev instance install on my RHEL 9 system. Installer keeps failing at the "cinc-client -z --config". I have ready through the following article which discuss this at length.  https://www.ptc.com/en/support/article/CS329897?source=search (note this does say SQLServer and I am using postgres) I do have JAVA_HOME setup properly and running OpenJDK 21 openjdk version "21.0.7" 2025-04-15 LTS OpenJDK Runtime Environment Corretto-21.0.7.6.1 (build 21.0.7+6-LTS) OpenJDK 64-Bit Server VM Corretto-21.0.7.6.1 (build 21.0.7+6-LTS, mixed mode, sharing) I am not using a complex DB password with special characters initially. Not using SSL as this is simple dev system. I tried my own folder AND /opt folder with no change. I did have to preinstall CINC so cinc-18.5.0-1.el9.x86_64.rpm was loaded first and this appears ok from my past installs.  Here is where I might not be following things exactly but if I knew was the issue was, I can work to solve it. The lo

Hi,    I always used a generated license.bin file from the License Management Portal. While we are installing through the Thingworx installer, we have a license configurator where we enter details such as the username and password for the License Management portal. The license configuration then automatically generates the license.bin file and activates it.    I would like to know what is the technically correct way: Generating a license.bin file or License configurator  Once the password changes, the license configurator may have trouble renewing it. Or once the license expires, there is a downtime to generate a new one and restart the machine (although we can pre-check the expiration date and do things in advance)   Thanks,

I have thingworx 9.6.5 cloud hosted.   On a mashup I have dropdown menu automatically populated and selected with the right value at page load.Esample I have 3 options mode1 mode2 mode3, and at page load I populate the dropdown and select the last selection (ex mode3). I also use the SelectedItemsChanged event, in order to update the selected value with a service, whennever the dropdown is used.The problem is that at page load, when it auto-select the last value (SelectedText input property of the widget), it launch the SelectedItemsChanged event and so it saves  that first selection as a change ... but this is not needed and cause some problems.   I know if I use an external SAVE BUTTON instead of the events I could solve .... but I would it saves changes directly when dropdown is changed.Is there a best practise to to that ?