IoT & Connectivity

Hi,    I am using a Collection widget, with the following styling:But for some selected cell or hover styling, colouring is not working or is not showing up.   Thingworx version: 9.4Thanks,

In TWX 9.6 the edit icon or link have padding and are too big. I can change this very easily in the console as shown below, but I cannot figure out how to do this in the CSS, or if there is another way. I am trying to do this... I couldn't find any documentation on styling the grid specifically. I found this link, but it is not included..https://support.ptc.com/help/thingworx/platform/r9.6/en/?_gl=1*7xyrcd*_gcl_au*MTQ1Nzk1OTMxMi4xNzQ0MDMxNzk1LjE1Mzg2MjI2OTYuMTc0NTUwOTk1NS4xNzQ1NTA5OTU2*_ga*MTM3NzIxMjUyOC4xNjU1NDAxNzYz*_ga_7NMP2MSYPM*MTc0NTUwOTk0MC4zMzkuMS4xNzQ1NTA5OTcyLjI4LjAuMA..#page/ThingWorx/Help/Mashup_Builder/Theming/ApplyingCustomCSSToWebComponents.html#

I would like to upgrade Tomcat version without upgrading Thingworx version, currently my Tomcat version is 9.0.88 and it is showing as outdated by IT Department Can we do anything my Thingworx version is 9.5.3 If I upgrade to Thingworx 10 I will get tomcat version 11 

Could you please tell me how to find User Groups for the logged-in User? because right now I am facing difficulties to find it. Could you help me in this?

I need to transfer a Kepware license (offline)...  1. I created the trasfer_request file on the 1st server... no issues2. I uploaded the transfer_request file to kepware portal... no issues3. I created the activation_request file in the 2nd server... no issues4. I uploaded the activation_request file to kepware portal and everything seems to be ok... I complete the form with the requested information... no issues5. however when trying to create the activation_response file, the file is not generated and google is only redirecting me to a page with the next title "Legal Policies, Agreements and Disclaimers" (see attached image)Please advise... I really need to get the activation_response file in order to activate the 2nd server.

Trying to get a simple dev instance install on my RHEL 9 system. Installer keeps failing at the "cinc-client -z --config". I have ready through the following article which discuss this at length.  https://www.ptc.com/en/support/article/CS329897?source=search (note this does say SQLServer and I am using postgres) I do have JAVA_HOME setup properly and running OpenJDK 21 openjdk version "21.0.7" 2025-04-15 LTS OpenJDK Runtime Environment Corretto-21.0.7.6.1 (build 21.0.7+6-LTS) OpenJDK 64-Bit Server VM Corretto-21.0.7.6.1 (build 21.0.7+6-LTS, mixed mode, sharing) I am not using a complex DB password with special characters initially. Not using SSL as this is simple dev system. I tried my own folder AND /opt folder with no change. I did have to preinstall CINC so cinc-18.5.0-1.el9.x86_64.rpm was loaded first and this appears ok from my past installs.  Here is where I might not be following things exactly but if I knew was the issue was, I can work to solve it. The lo

Hi,    I always used a generated license.bin file from the License Management Portal. While we are installing through the Thingworx installer, we have a license configurator where we enter details such as the username and password for the License Management portal. The license configuration then automatically generates the license.bin file and activates it.    I would like to know what is the technically correct way: Generating a license.bin file or License configurator  Once the password changes, the license configurator may have trouble renewing it. Or once the license expires, there is a downtime to generate a new one and restart the machine (although we can pre-check the expiration date and do things in advance)   Thanks,

I have thingworx 9.6.5 cloud hosted.   On a mashup I have dropdown menu automatically populated and selected with the right value at page load.Esample I have 3 options mode1 mode2 mode3, and at page load I populate the dropdown and select the last selection (ex mode3). I also use the SelectedItemsChanged event, in order to update the selected value with a service, whennever the dropdown is used.The problem is that at page load, when it auto-select the last value (SelectedText input property of the widget), it launch the SelectedItemsChanged event and so it saves  that first selection as a change ... but this is not needed and cause some problems.   I know if I use an external SAVE BUTTON instead of the events I could solve .... but I would it saves changes directly when dropdown is changed.Is there a best practise to to that ?

Hello With reference to this tip, I am not able to connect to external database  In properties section of DB Thing it is showing as not connected    But somehow some services are getting executed 

I am using ThingWorx Platform Release 9.2 and DatecodeSP15Thingworx Event ConcurrencyPlease see attached document for more information.What is causing these multiple event executions and how do we prevent those? Is it possible to setup single threading on this functionality? Can wait times be placed on thread executions to prevent missing data table entries?

I have a particular Runtime error:   Runtime exception handling data update for binding {"Id":"1cade67b-4d3a-4f75-bda4-72cf531d152a","SourceId":"eventsrouter-28","SourceArea":"UI","SourceSection":"","TargetArea":"UI","TargetSection":"","TargetId":"navigationfunction-24","PropertyMaps":[{"SourceProperty":"Output","SourcePropertyType":"property","SourcePropertyBaseType":"THINGNAME","TargetProperty":"idGroup","TargetPropertyType":"property","TargetPropertyBaseType":"THINGNAME"}],"isBoundToSelectedRows":false,"SourceDetails":"AllData","nEntries":1} Exception: Cannot read properties of undefined (reading 'setParameter')  The context it's the following:  The mashup contains a Grid and a few buttons, and labels. When clicking on one row of the grid the buttons become visible (through the use of a function). When one specific button is clicked, Popup Modal opens, we can call it Configuration Popup. While in the Popup you can either decide to navigate to another Po

I'm using ThingWorx 9.3.9 My service creates a file in a file repository.  I would then like the service to email a link to the file that the user can click on to download the file. I've tried using the repository's GetFileListingWithLinks service that returns an infotable that has a hyperlink field named downloadLink.  However, the value that is returned is in this format:/Thingworx/FileRepositories/MLLC.Common.Repository/LineZRouteID_2025-08-07.csv When I email that value Outlook does not recognize that value as a link.  So, I think I need to somehow convert it to this format:http://thingworxu15/Thingworx/FileRepositories/MLLC.Common.Repository/LineZRouteID_2025-08-07.csv   Here's my code.  The commented lines show the ways I tried to get it to email a proper link.// result: INFOTABLE dataShape: "FileSystemFileWithLinks" let fileInfo = Things["MLLC.Common.Repository"].GetFileListingWithLinks({ path: "/" /* STRING */ , nam

We are working with PLC Siemens S7-1500 Firmware v4.0. OPC is able to establish connection but at some point it disconnects and gives following error: "Device is not responding. Connection closed by device". Slot and rack in configurtion is correct. PLC Siemens S7-1500 Firmware v4.0KEPServerEX version 6.18 Could you please suggest any solution?

Hi All,I'm trying to find a snippet to provide collection permissions programmatically for a specific user or user group in Thingworx 9.7. Does anyone know if any code snippets available to manage permissions of collections programmatically for a user or user group in Thingworx 9.7? Any guidance would be greatly appreciated! Regards,Bhavya

Dear Team,We are setting up Kepware to connect to an OPC UA server (e.g., Prosys/800xA) and publish selected tags into an MQTT broker at the Edge (Mosquitto).I see that Kepware offers both the OPC Connectivity Suite and the IoT Gateway add-on. The product descriptions are a little confusing in terms of overlap, so I want to confirm:If my use case is strictly OPC UA → MQTT JSON payloads, is the OPC Connectivity Suite license sufficient?Do I still need the IoT Gateway license in addition to OPC Connectivity Suite for MQTT publishing?Is there any difference in MQTT support between these two (e.g., Sparkplug B, payload formatting)?Are there any tag limits for each of the two license suites ?For long-term production deployments, which is the recommended license bundle for OPC UA to MQTT?Thanks in advance for clarifying!

I am using ThingWorx Platform Release 9.2 and DatecodeSP6Hi,Trying to Be Deploying Thingworx.war file in Localhost8080, but it's just loading and stopping the Apache Tomcat Services, Once the Tomcat Services got Stop the Localhost8080 Page showing error that it cannot be loaded. Would be please Schedule a Call. We are installing the version 9.2.6

Hi,    I am trying to purge a ThingWorx database, which is hosted on AWS RDS using Postgres. unfortunately, the DB has more than 20TB of data.    I was trying to delete the data in the DB and purged around 80% of the data, but the size of the DB remains the same.   Below are the validations I have done: Re-checked the rows that got purged, and they were not showing up in select After the purge Did Analyze - which deleted all the Dead Tuples from the DB also Checked the Table (public.value_stream) size, still shows the same size of DB which was before the pruge.  What my research shown is that once the AWS RDS DB is increased to a point, that can't be shirnked/decreased, customer should continue paying for it.   I am looking for a best way possible to decrease the size of DB such that the costings get reduced   Thingworx Version: 9.1   Thanks,

I am working on SSO SAML integration with Thingworx 9.3.4 using OKTA. and stuck with the below thingworx error apperating in Application log. Need advice on what might be the issue. I have double checked and validated the path, permission, password mentioned in KeyManagerSettings json parameter in sso-settings.json file. The error:WebApp starting...2025-09-19 13:31:13.071+0530 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Default Persistence Provider Name = ThingworxPersistenceProvider2025-09-19 13:31:13.071+0530 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Default Persistence Provider Package Name = PostgresPersistenceProviderPackage2025-09-19 13:31:13.076+0530 [L: INFO] [O: c.t.p.p.PostgresDatasource] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Reading configuration from configTableCol2025-09-19 13:31:13.230+0530 [L: INFO] [O: c.t.p.p.PostgresDatasource] [I: ] [U: Supe

Hi all, I'm trying to set the background of a grid filter to transparent (inherit).  I can change the background to a color by changing the top-bar and tools backgrounds in the grid's Style Properties, but setting those to "inherit" is not making the background transparent.  I can't find any other Style Properties to change so maybe I need custom CSS but I don't know how to do that in CSS.  Does anyone have an idea how to do this?  Hopefully the attached image helps show what I'm trying to do (I want the filter background to be transparent to show the overall background color). Thanks! 

I followed this guide...https://support.ptc.com/help/thingworx/platform/r9.6/en/#page/ThingWorx/Help/Mashup_Builder/Widgets/Grid_EditingCellData.html# However, I do not see the edit icon shown below and I cannot edit a cell. Does anyone know why this may be? All I see is the edit button, but nothing becomes editable when pressed.  

How Do I change my hierarchy structure from  siteareawork centerasset   to    siteareawork centerWork Unitasset ?

公司在用一个mariadb5.5.60数据库，现在我需要用thingworx连接它并查询数据，用mysql的驱动连接不上，请问我要怎么做？麻烦给出详细步骤，感谢！

I am using ThingWorx Platform Release 8.1 and DatecodeSP1After a problem with the server where the RAM memory was saturated, the server had to be restarted, after this event the Tomcat service starts and stops shortly after.Here are the errors that I facedFaulting module name FlxCore64.Dll version 2016.8.0.0 exeption code 0xc0000417

I am using ThingWorx Platform Release 9.0Our customer has requested that the application based on ThingWorx, when saved to the Android home screen using Chrome, appears as a Progressive Web App (PWA), i.e., without the Chrome toolbar, behaving like a standalone app. Currently, when added to the home screen in Chrome, it still shows the browser bar. On Samsung Internet Browser, however, the same shortcut appears correctly as a standalone app.Could you please clarify why this difference occurs and advise what configuration or changes would be needed in order to achieve the same standalone PWA behavior in Chrome?Environment details:ThingWorx version: 9.0.3-b243Android version: 14Chrome version (where PWA does not work as expected): 126.0.6478.110Samsung Internet Browser version (where it works as expected): 24.0.6.15

Hi All,I'm trying to find a way to programmatically list all entity permissions for a specific user or user group in Thingworx 9.7?I've already searched the PTC community and found these two threads, but they haven't resolved my issue.Solved: Permisions for users and groups - PTC CommunitySolved: Re: List a User's, Group's, or Org's Permissions - PTC CommunityThe main problem is that the CheckPermissionDataShape is missing in Thingworx 9.7. I attempted to create my own data shape with required fields based on the documentation, but it is not working as expected.Does anyone know of an alternative method or a workaround to programmatically retrieve a list of all entity permissions for user or user group in Thingworx 9.7? Any guidance would be greatly appreciated! Regards,Bhavya