IoT &amp; Connectivity

WL_105213006-Contributor

Subscription not firing. How does the Queue work?

Hi everyone,I'm encountering an issue with my subscription in ThingWorx. The subscription is supposed to trigger on a data change event for a property called temperature, but it's not firing as expected. I have already checked the configuration and the DataChange Type is set to "Value".Additionally, I'm curious about how the queue system works in ThingWorx. Is there a specific table in the database that handles the queue, or is it managed internally? I want to understand if there's any way to monitor or troubleshoot the queue more effectively.Here's a summary of the issue:Subscription Issue: The subscription for the temperature property data change event is not triggering.Queue System: How does ThingWorx manage the queue? Is it tied to a specific database table, or is it handled internally?Any insights or suggestions on how to resolve the subscription issue and better understand the queue system would be greatly appreciated!Thanks in advance for your help.

13971

Abhishek_Tirkey14-Alexandrite

File Upload Widget - Data can be seen when uploaded.

I want to display the data when I upload it through File Upload Widget.For Example - If I upload a csv file using File Upload Widget, then the uploaded csv file content data should be visible to us.

10351

AS_123485965-Regular Member

Question regarding PF6000 and how KepwareOPC sets the JOB_JOBNUM value.

Hello again, I have a question regarding how Kepware, using OpenProtocol handles the Job Info commandset. I have been told by an AtlasCopco representative, that before sending a Job Number via the message "Select Job" (MID38) to the PF6000 device, I must send a seperate message: MID30 "Job Number upload request".  0030Job numbers upload requestOpen, FEP Based on the documentation available to me, I can see that the Job Number Data command set uses MID30, then use MID31 to request information.However, because the values in the Job Number Data commandset are Read-Only, I do not think I can explicitly send this UploadRequest(MID30) before setting the JOB_JOBNUM value. (MID38)  As such, I would appreciate the following information.Does setting the JOB_JOBNUM value via KepwareOPC, automatically send a upload request message (MID30), then the Select Job(MID38) message to the device?If setting the JOB_JOBNUM does not automatically send a upload request message, h

10011

Abhishek_Tirkey14-Alexandrite

CSV Import extension

I am using ThingWorx Release 9.3.10,  I  installed the extension but I can able to see only WriteCSV service snippet.I cannot able to see other snippets like ReadCSV and all. Extension Downloaded from here   

5271

IA_1081622012-Amethyst

post request for service doesnt work

hello, i am trying to work with the thingworx api , i can do GET request to get properties values and it is fine but when i tried to test the POST request to run a service, it doesn't work , although the service itself works fine it has no inputs and it output the data in infotable (it has QueryPropertyHistory service in it, that returns the infotable)and i am testing the api locally with this links (i double checked the names)http://localhost/Thingworx/Things/Eastern.Security.Vehicle.5971/Services/TestQueryDatai am also using API key in postman header and it works fine when i do get property,her is the error i get in the post man  <!DOCTYPE html> <html> <head> <title>Unexpected Error</title> <script> function clickAndDisable(link) { link.onclick = function(event) { event.preventDefault(); } } </script> </head> <body> <div class="widget-panel widget-container widget-content" style="overflow: auto;">

9424

NP_101737331-Visitor

Failed to validate the PostgreSQL connection. Please check the information you entered.

I am using ThingWorx Platform Release 8.5When attempting to install ThingWorx Platform 8.5.4 on a Red Hat Enterprise Linux Server release 7.9 (Maipo) EC2 instance in AWS, I am facing an issue with PostgreSQL validation. The database is running on AWS RDS with PostgreSQL version 15.7. Initially, I was unable to log in to the database manually from this EC2 instance due to SCRAM authentication being set by default. However, after updating to MD5, I am now able to log in to the database via the command line. Despite this, the installation is still failing.Here are the errors I encountered:The minimum system requirements for this ThingWorx installation are 4 CPU cores, 16 GB of memory, and 100 GB of disk space on Red Hat/CentOS 7.5 or later. This installer found [4] CPU core(s), [16] GB of memory, and [56] GB of disk space.There has been an error.Failed to validate the PostgreSQL connection. Please check the information you entered.

6902

Changing values in the AMU asset property called RunningValues_MCC does not change RunningStatus_MCC

WL_105213006-Contributor

Mfg Solutions & Apps

Hi there, I have a data tag that return sting values that I am using as my status for an asset. I changed the values for the RunningValues_MCC  from [1,'1',true,'true'] to [1,'1','on','ON']. But when I status attribute changes to ON. The timer is displaying DOWN. Not sure if I should be changing something else.  Thank you for your help and time with this. Hope you had a good New Year 🙂

14023

GS_91880544-Participant

Communicaiton option Arclink or Checkpoint

Hi I've Lincoln electric power supply and wanted to get data out of it which has communication protocol as Arclink or checkpoint!Do kepware has on its product map to include this protocols?

16552

DV_98930681-Visitor

connecting 2 kepserver with OPC UA.

I want to set up a OPC UA connection between two kepserver instances is this possible and if how? 

21071

GC_112105177-Bedrock

Read 14 bit data from 16 bit register of IO Link master in Kepware

I have a sensor connected to IO-Link Master. Reading temperature over Modbus communication. According to IODD file, we can get the temperature by reading only 14 bit of the word(16 bit) leaving 2 LSBs i.e. first 2 bits.How can it be acheived in Kepware?

14271

Jamal Ashraf16-Pearl

Time difference in ThingWorx and Microsoft SQL server

Hello Community, I have connected my thingworx with MS SQL and now problem is when i send the data entry from vuforia studio to my thingworx. It saves the data entry in SQL server and thingworx both but the ISSUE is here that it stores it with time 2 hours less and in thingworx exact my local time which is right. Now the problem comes when i send the data query with date and time. I am unable to fetch the data untilll or unless i would send the right time on which the entry is saved in SQL server. Anyone knows that how can i fix it? I am using datetime datatype in thingworx. The problem is if i make an entry between 1:00pm till 2:00pm. For query i have to give that time in order to fetch the entry from SQL. even though this same entry has time in thingworx 3:00 till 4:00. so SQL is saving 2 hours less for time. how can i fix it? @Surya_Tiwari         

19831

WL_105213006-Contributor

How to create dummy tags of boolean and string for Yokogawa GX Ethernet & OPC-UA

Hi there, I am trying to create a dummy tags. One for Boolean and one for string with the Yokogawa GX Ethernet driver & OPC-UA and I got this idea from this post but the addresses B0001 and S0001 are not the same for this driver. My question is how do I make a Boolean dummy tag and String dummy tag for Yokogawa GX Ethernet driver & OPC-UA.  Previous Post: https://community.ptc.com/t5/ThingWorx-Developers/How-AMU-attribute-logging-works/m-p/930097#M65531)

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WL_105213006-Contributor

How to create dummy tags of boolean and string for Yokogawa GX Ethernet

Hi there, I am trying to create a dummy tags. One for Boolean and one for string with the Yokogawa GX Ethernet driver & OPC-UA and I got this idea from this post but the addresses B0001 and S0001 are not the same for this driver. My question is how do I make a Boolean dummy tag and String dummy tag for Yokogawa GX Ethernet driver so it works on AMU Previous Post: https://community.ptc.com/t5/ThingWorx-Developers/How-AMU-attribute-logging-works/m-p/930097#M65531)

12843

DL_126991071-Visitor

QueryPropertyHistory throws DataAccessException: [2,006] when start date and end date not specified

I am using ThingWorx Platform Release 9.3.QueryPropertyHistory does not work when start date and end date not specified, throws DataAccessException: [2,006] Unknown error occurred.Here are the errors that I facedUnable to Invoke Service QueryPropertyHistory on TE2-SEAL_PUMP1-M1 : com.thingworx.common.exceptions.DataAccessException: [2,006] Unknown error occurred. Contact the administrator if this re-occurs.

4131

RTPPM - How to use in manual mode?

Sathishkumar_C17-Peridot

Mfg Solutions & Apps

In RTPPM, I have configured following models by simulating tags from Kepware. Models Configuration Downtime Model Production Model Waste Model Job Order Model Product Change Model   But, I have an usecase. I have machine running status from Kepware. The partcount, product is manually fed in to the system. Then how to configure RTPPM to support completely manual mode? And, I have only Product not Job Order. 

14561

Cannot save PTC.FSU.AMU.MonitoringCardConfiguration.AssetCard_TS to AMU asset 9.6

WL_105213006-Contributor

Mfg Solutions & Apps

Hi there I am trying to add the Thingshape PTC.FSU.AMU.MonitoringCardConfiguration.AssetCard_TS to my AMU asset. (Then known bug) but I get the following error for multiple assets:Save failed: A Name Conflict Has Been Detected With Property AMUAttribute9DisplayName_MCC in Thing OC24620-Furnace-AMU. I checked the assests and they only have 1-2 attributes not 9 attributes. Also the error ranges from  differs AMUAttribute[1-9]DisplayName_MCC  

7401

Prashanth_GU7-Bedrock

Kepserver OPC UA Driver - what data type support Boolean Array [1000] & string array ( 255)

Hi  Experts I getting Bad quality while  i am fetching data from OPC UA Server for the below tags,  please suggest what type of data need to assign for these.  10262148_P0019_MV_abActiveFaultsARRAY OF BOOL  10262148_P0019_MV_MaxStringLengthSTRING[255] ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[0]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[1]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[2]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[3]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[4]ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[5]......ns=4;s=G_MES.stOpcData.stAlarmingSystem.abActiveFaults[1000]

11051

VC_113471143-Newcomer

Modifying S/N Parameter of a MODBUS RTU Device via KepserverEx

Hello everyone,I’m seeking guidance on a specific issue I’m encountering with a MODBUS RTU device connected through KepserverEx.Previously, we communicated directly with the device, and we were able to modify its serial number (S/N) using a custom-built frame. However, we’ve since transitioned to using a KepserverEx server for communication, and I’m unsure how to perform the same operation in this new setup.Here’s the current situation:The MODBUS RTU device is successfully connected and communicating through KepserverEx.We have access to the following suites in KepserverEx: IoT Gateway, Modbus, and Advanced Tags.I can unlock the device's electronics and enable it to enter the mode required to modify the serial number.The issue lies in accessing and modifying the S/N parameter via the KepserverEx server.Thank you in advance for your help! Any pointers or guidance will be invaluable.Best regards,

5981

RT_127047351-Visitor

Floboss 107

Folks, I have an issue with KepserverEX connecting to an Emerson Floboss 107. We can run Radzio! modbus master and pull valid 16-bit integers and IEEE floating point values via modbus TCP. In KepserverEX I have created channels for modbusTCP, used Fisher serial drivers with ethernet encapsulation and various other drivers. When viewing diagnostics, there are messages about authentication issues. I have verified the user ID, password and access levels in the Floboss. I have tried no authentication on the ethernet port, user ID AND user access level and verified the corresponding settings in Kepserver with no luck. KepserverEX diagnostics show NO data being moved either direction. I assume this is due to authentication issues.  Any help/suggestions would be greatly appreciated. Ray Taff

7731

DangalSon1-Visitor

Remove border and popup for new valuedisplay widget in Thingworx 8.5

Hi Andrea, did you ever manage to solve this by using CSS? 

3220

BG_95467164-Participant

Error on Thingworx 9.5 Active-Active Setup. Platform down

I am using ThingWorx Platform Release 9.5 and DatecodeSP3Dear Team we have Thingworx cluster installed in active-active passion on Server. Both server were down. Below error found in Application Log.2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ChangeWatcher] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] ChangeWatcher failed to sync2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ChangeWatcher] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] Timeout. Cannot synchronize model during 120000 ms2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] Shutting down server..2024-12-25 18:16:39.696+0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<2024-12-25 18:16:39.181+0400 [L: INFO] [O: o.a.i.i.m.d.GridDiscoveryManager] [I: ] [U: ] [S: ] [P

6203

LY_103403189-Granite

dynamic service output infotable datashape

As shown in the above figure, if I want to configure the grid in the mashup, I must set the output's datashape. If I want to implement dynamic datashape while also configuring it in the mashup, how can I achieve it through service?As shown in the above figure, if I want to configure the grid in the mashup, I must set the output's datashape. If I want to implement dynamic datashape while also configuring it in the mashup, how can I achieve it through service? think you .  my thingworx is 9.3.0

12725

VK_123999711-Visitor

Collecting data from Allen-Bradley PLCs using a A-DH485R/B router

We are trying to collect data from an Allen-Bradley SLC5/05 PLC on the RS232 port using a A-DH485R/B router (https://www.prosoft-technology.com/Products/Gateways/Aparian/DH485-Router) between the PLC and the Kepware machine. The communication between PLC and the router seems to be up and running. We were able to create a local HMI application and see PLC tag values using the router.  However, we were not able to collect data in Kepware using following settings:      172.31.12.7 is the IP address configured on the router.    Port 44818 was automatically assigned as local port of the router. The router was configured according to the attached manual.  Anyone with experience with collecting data from Allen-Bradley PLCs using a A-DH485R/B router between? Are there any other configurations in Kepware you suggest that we should try in order to make the data collection work?  

5681

JK_1074468213-Aquamarine

Edit a Grid Using a Dropdown

Hi all, I have a mashup where I want to be able to edit a grid widget's data using a fixed dropdown of values. For reference, this mashup grid has Numbers which are correlated to a Name. I want to be able to edit the Name using a set dropdown of values instead of the built in 'edit' which allows for changing the string by typing. Are there any easy ways to do this? My initial thought is to maybe have clicking a row take the user to an edit popup but would rather it be as easy as just having a dropdown right inside the table cell that should be editted if possible. Any ideas? 

5901