IoT & Connectivity

Hi to everyone,We have a problem executing the Groups[‘ROLLE.GROUPX’].GetGroupMembers command from a non-administrator user. The command does not return any lines.The same command from Administator returns 20 lines. Where could the problem be?Thanks

Hello Community,   I have assigned the Row Format with the state definition for my datagrid on mashup. With this It shows me the entries in colors as you guys can see below.   Now the problem is that when the row is selected i want to assign it a border with black dots and i have implemented that functionality as below but still it does not appear in the mashup. it comes for a second but then the above state definition comes on top of it and i cannot see the border with black dots for the selection. do you guys have any solution in this regard. I really want to show user when he selects a row, it needs to be shows as selected. I am using thingworx 9.3   

Is it possible to get dual x-axis for column chart. Both x-axis are to be one above other like below image.     I have tried with "\n" character in code but it is taking as space.Anything I am missing out here.Please help me on this.Thanks  

I have infotable A and infotable B. Ill compare data in both infotable A and infotable B. Ill delete the matched records in both tables and the uncommon records remains in both the tables infotable A and infotable B. How it can be done without using for loop? Any infotable functions will be helpful?    

I have 3 PC's, have installed the product, but when I run the license utility it does not Launch on two of them

It appears empty and even when I tried manually adding the tags it gave me an error message. I tried stopping the runtime and restarting since it is the trial version to see if it would fix the issue but it did not. Any help would be greatly appreciated. I am trying to connect FACTORY IO to CODESYS. 

Greetings, Community Members! PTC has launched ThingWorx 9.6.0 as of June, and it's now ready for your upgrade! Let's explore the key enhancements in this latest version of ThingWorx.   What are the top three areas of updates in ThingWorx 9.6?   Performance, Scalability, Reliability, and Security: There's a significant boost in file transfer performance between connected devices and the ThingWorx platform. A notable enhancement in server startup performance, with some instances showing an 84% reduction in startup time. Numerous logging improvements, including limitations on log verbosity, log filtration, and configurable log storage capabilities, contribute to the stabilization of the ThingWorx system. Additionally, ThingWorx now supports log extraction to third-party software like Sumologic, Datadog, Splunk, Grafana, etc., utilizing the industry-standard OpenTelemetry framework starting from TWX 9.6. Content Security Policy has been implemented, fortifying ThingWorx

Hi, I do create alerts for properties inside the things like the attached photo, is there a way to log these alerts when it happens into the database, and if yes, how i can query them back, like i want to query something that shows me the alert history for a certain property, thank you, 

My system consists of two Control Logix L83 CPUs and one OPCDA server.I use advanced tags between these systems with both reads and writes to all of the devices.The issue I am encountering is this:When we first start up the system, the links do not synchronize between the systems.I have groups of boolean values in the PLC that have a value of 1 but in the OPCDA server, they remain 0.  If i manually change the state in the PLC from 1 to 0 and then back to 1, the OPCDA server will then show the change.I have tried opening the quick client and performing an async refresh of the cache and device but this does not seem to help. Is there a way to tell the whole system to sync up and ensure the linked tag destination matches the source?

Hi, has anyone had an issue with setting up KepserverEX to read the Modbus kWh address 45100 which is a 32bit float on a IEM3255 energy meter?  KepserverEX reads all the other registers such as Voltage & Current registers which are also 32bit float and returns the correct values.  It won't read the kWh value and just returns a Zero, I've tried toggling Modbus Byte Order, First Word Low, Zero-based addressing and all sorts of combinations. I've even set up a dedicated channel just to read kWh in case there are different settings for different registers but no good.I've tried other SCADA platforms such as Ignition and this reads it fine, so I know I've got the right address.Any help appreciated

Are there any Thingworx Extension developers out there who do not have direct access to there Thingworx (non-prod) server? Our servers are hosted by the PTC Cloud team, so we do not have direct access to the backend.It is not uncommon to be prompted to restart the Thingworx server when trying to import an extension.Cloud Direct offers "Self-Service" features, one being Restart Application. This would be a great feature for this issue, if it worked for all environments. Currently none of the Self-Service features work for our development environment (I am not sure if this affects other Cloud Direct users).  We have a case open about this issue and until it is resolved we have to open a new case for each server restart. I am curious how other TWX Extension developers handle restarting their TWX dev environments.    TIA for sharing!

Where is the location in CWC UI where we can see the bill of material. the service ImportBOM_END on the thing PTC.FSU.CORE.Product.EndPoint_TG in CWC shows success message. But I am unable to see the BOM. Also, in the route manager, I get the message that no Bill of material is assigned for the product.

Hi, i did create a template and this template has a thing shape in it, now i did create inside the thing shape an alert for a property and when i go to the alerts section inside the thing shape i can see the alert no problem and the thing that i created with this template also sees the alert in its properties & alerts section , when i try to change the property from zero to 1 to trigger the alarm manually  the alarm status does not change at all what am I missing ? 

Hi, Can you let me know if there is any way to increase tooltip font size for Bar chart? Thingworx 9.3.0  Thanks

Hi,   I am looking for a way to connect to Teamcenter and get its data, similar to how we do it for the windchill.   I browsed a couple of articles, and one of them pointed out the OpenPDM ThingWorx CONNECT to Teamcenter": https://marketplace.ptc.com/en-US/apps/204754/openpdm-thingworx-connect-to-teamcenter.   The Link, by the way, is not working, and I cannot find the OpenPDM connector.   Thanks,

I've noticed that in TWX 9.5, a selected row is deselected when they are clicked on again.  How can I prevent this?  I don't want the row to be deselectable unless a different row is clicked on.

Hi all, I found a weird bug that I wanted to bring up. I created a timer that calls every 5 minutes. It does some calculations and sets a few property values. I was making some changes to it, and it started calling the timer subscription randomly or several times at once rather than every 5 minutes as expected. I tried to debug and ended up duplicating the timer and deleting the original one and it now works perfectly fine after making a new one with the exact same services/subscriptions. Any ideas why this would happen? It seemed very strange.

Hi,  i was recently installing thingworx manual through this link https://support.ptc.com/help/thingworx/platform/r9.5/en/index.html#page/ThingWorx/Help/Installation/Installation/install_java_and_apache_tomcat.html#wwID0E2YCO but unfortunately I don't know what I did wrong but the result is when I try to run apache tomcat it shows running in services for a bout 20 sec and then it stops , no errors or warnings or any thing , and it is hard to know where to start from to trace the issue, by the way, I can restart it again from services but it keeps stopping again, i think i did something wrong following the steps but i dont know what is itthanks,

I was using Selected Value Field from Autocomplete widget. Now I imported latest version of Autocomplete and the selected value field is not passing the value to the services. So I reverted to the old extension which was used before this change. Now also selected value field is not present in properties of Autocomplete widget. No logs generated for this. Iam clueless about what is happening here. Anyone can add ideas to fix this as it is causing critical issue in customer environment.    

Thingworx Runtime is resizing wrongly my mashup for mobile, it should use device height or resizing on the vertical and font size is small too.Thingworx version: 9.3.0-b20 Mobile settings:  

Is there any way KepserverEx can pull tag from FT Historian?

Hello Everyone,  You know if Modbus Suite has compatibility with Windows server 2022? Regards

hi, i am new to thingworx and I am using it for IOT app involves MQTT,i am trying to create an mqtt parser thing, the parser will recive raw data from mqtt broker and in the same thing i want to extract the data from the message and save it in properties here is my raw data json :{"deviceId" : "3102-0153-21", "Timestamp":"23/10/2024 11:18:52", "Digital Input":7}my thing can get this message no problem and save it inside the Intrusion_raw_data property,next i created a subscription to run on data change event for the Intrusion_raw_data property , here is the script:me.Timestamp = me.Intrusion_raw_data["Timestamp"];me.sn = me.Intrusion_raw_data["deviceId"];me.Digital_Input = me.Intrusion_raw_data["Digital Input"];when new data comes from the broker the Intrusion_raw_data property updates fine and get the new data and i can see it, but it looks like the subscription does not run , but when i try to change the Intrusion_raw_data manually inside the thing it self the sub

How does thingworx connect to redis and write data changes to the thing it is listening to

Hello everyone, I’m working with KepServerEX and need some help with a tag-based counter setup. I have a single tag, and I want to monitor its value every second. Specifically, whenever the tag’s value exceeds a certain threshold, I want to increase a counter that starts at 0 by +1.Here's a summary of what I'm trying to achieve:Monitor the tag value every second.If the tag value is above a certain threshold, increment a counter by 1.Counter should start at 0 and increase by 1 each time the condition is met.Could someone guide me on how to set this up? Any tips on scripting or configuration within KepServerEX would be greatly appreciated.Thanks in advance!