IoT & Connectivity

I have a menu with a user group assigned to each menu item as follows..There are no users in the test group, and only a few users in the tampa group. However, I am still able to see these menu items in the UI when I sign in. I have tried non-admin user's as well as admin. All users can still see these menu items. What is wrong here? Shouldn't these items be restricted to the user within these groups? This is version 9.0.4

I'm using Ignition to read about 4800 values from some BACnet devices. The on site enteliWEB app shows values updating every few seconds. But it can take a minute or more before Ignition updates the value to something else. They almost never match as it takes too long to get the updated value from KEPServerEX. The default poll rate in Ignition is 250ms and in KEPServerEX the BACnet device is set to "Respect Client Specified Scan Rate" by default. I've also tried the "Request Data at Scan Rate" set to 100ms. The tags always seem to show their scan rate at 100ms. 

Hello,My customer is today running THX 9.3.7 with SQL BDD.The project has turned to a large amount of machine data storage and analysis. We are, so, thinking about a move to a InfluxDB system. Several questions are coming to us:- Is the move to influxDB able to solve our performances issues? How to verify that it could be the good solution?- In order to do this move, are there some existing procedure, REX, advises? Best regards, 

Hi All - We are currently on Kepware version 6.7.1054.0Can you advise of which version of the application we can upgrade to, which is stable ? Appreciate the inputs!  Thanks, Danaraj AG

Hello My tomcat is not starting and when i check in application logs it shows me error related to license . Please find below error and help fix it License file is renamed to ignored_license_capability_response.bin Thanks

Hello I am not able to fetch device id for my thingworx can someone please help me find it? Thanks

Hello , Can anyone please guide me how to read properties from azure in Thingworx? Thanks

Hello people, I am having a configuration as TIA portal - Kepware - Ignition 8.1 Perspective. All my tags are healthy, communication is established and data is reading as well as writing. I am facing an delay issue in this configuration, like when I write on any tag in Ignition or from Ignition to TIA through Kepware, it is taking much longer time to update that tag, almost 20 - 30 secs. If I read/write values on memory tags in Ignition or Simulate PLC in TIA portal, it is acting very normal, the response time is fast within the respective software. All my settings are as per required settings, scan time of Kepware is in msec. I am unable to figure out what is the issue with this.I am using License versions of every software. Please guide through this.

Hi,I'm trying to display an image + text in a dropdown. I have tried two methods..i) under "renderer and state" in the dropdown widget, I'm using a state definition under state-based style definition to add an image. But upon selecting the item we can unable to see the image.ii)creating an infotable with a html field and using it as the display field in the dropdown widget, in this case the text is coming up but the image isn't.Please let me know if their is a way to achieve this, thanks!  

Hello thingworx members, I want to change the color of cell based on a values in advance datagrid. The values are result of SQL query. The column name and it's values are dynamic. Is there anyway I can change the color of cell in the advance datagrid without using  datashape in the state formatting option. Thanks 

Hi everyone,  I would like to use the Tree widget in mashup and my structure for now planned is look as below:- - Step 01   -- Sub step   -- Sub step-Step 02   -- Sub step   -- Sub step So i am going only two levels down so parent and its child thats it. But i am unable to find the format of the data it accepts. Can someone please write the format which it accepts either they are an infotable into an infotable to access it or does it work otherwise? Thanks     

HI, we are connecting multiple Fanuc controllers (15i,16i etc.) to Kepware (V6) through Fanuc Focas ethernet driver. Currently getting 3 fault tags as Battery Low, Fan Alarm and Emergency. Are there other fault tags present for Fanuc controllers and how can we access them to Kepware server.Please guide. TIA.

I am reaching out to address an ongoing issue I have encountered with OPC UA tags in my system. Despite correct configuration on the client side and the camera software visibly indicating alarms, these are not reflected in the client’s system, suggesting a possible interruption in data transmission between our camera software (OPC DA standard), KepwareEX 6.16 (OPC UA standard), and the client’s software.Problem Description: OPC DA Client Reconnecting: The server on the 'Camera' channel is attempting to reconnect due to a GetStatus failure, this error is displayed in kepware. I also see this error: access to object denied. | User = 'Data Client' , Object = ' Camera.Aira' , Permission = Dynamic Adressing. I have enabled the IP address firewall to allow the OPC UA IP address, maybe not correct. I also made adjustments to alarm settings in the camera software's web application have not resolved the issue.Softing OPC Toolbox Diagnostic: Tags within the OPC server group display as half

Hello Community,    I am working on thingworx 9.3 and i want to have compression functionality in thingworx.Usecase:- User would be able to upload vidoes from mashup into fileRepository but before storing into repository it needs to be compress and must have size of around 1.5 mb of file. Is it possible to do that? IDEA 1:Have a phython backend to compress the video and then video can come into thingworx repository via post request IDEA 2: Have/Create an extension directly in thingworx so that user can upload it and then it would be compressed and save it in repository.  Background: I have vuforia studio experience and there the experience gets the video files which are 10 in number and then it shows the videos in experience. i cannot directly upload the videos in experience because i have around 90 experiences for this usecase and each experience has different model and different vidoes in it so that i have made it dynamic and upload the files in rep

Hello Everyone, Does PTC have any solution (Extension/Widget in Thingworx or other PTC platform) for 3D Digital Twin Dashboard? 

Hello Everyone, Does PTC have any solution (Extension/Widget in Thingworx or other platform from PTC) for 3D traceability? 

How to pass column names along with its display names to chipdatafilter? So that i dont need to edit the display names whenever new field is added in datashape....

Is it possible to deploy the old version solution from solution central to thingworx which contains new version 

There are several posts regarding this issue, but all of them lead to nothing, yet.Custom Widget - How to create Custom Dialog for cu... - PTC Community Mashup Widget Custom Dialog API - PTC CommunityArticle - CS276506 - Documentation/detail missing on Mashup Widget Custom Dialog API refered to in the Widget API for developing custom ThingWorx Extensions (ptc.com)So I will retry!Current Documentation of CustomWidgets is:Creating Customized ThingWorx Widgets (ptc.com) - for classic approach using pure JSDevelopment Guidelines - ThingWorx Web Component SDK - Lit (ptc.com) - for LITNeither of them explain, how the Property "customEditor" of the *.ide.js can be used to show a dialog,or better what the API of this Dialog Class should look like! So the documentation is still incomplete. Even this great repos: jmccuen/ThingworxWidgetAPI (github.com) leavees us alone.customEditor - name of the custom editor dialog to use for entering/editing the widget’s configura

Hello,I'm working to import a lot of user between one Thingworx server to another Thingworx server, for that, I'm making a service for automatise the importation. For that, I'm trying to use the "Thingworx/Importer" RestAPI Call.The files are present in a FileRepository, but, when I search, in the RestAPI Call, for choose the FileRepository and import the requested XML File of a user, I don't see the option for... Have you some ideas for import the user with the XML File ? (I have already done the exportation, and it work)Thank you.

Hello Team,I have two dropdowns, first one "Timeframe" in which 'This shift' means (6-2 o'clock) time and 'last shift' means (12 - 6 o'clock) coming. Based on "Timeframe" dropdown selection  I am getting this "DateTime" dropdown selections which I indicated in brackets. how to apply auto refresh on screen if my shift time changes? Can anyone please provide a detailed explanation how can I do this and please provide service code also if needed for this implementation. Thanks 

Hi, Somehow, In my OPC UA server, all tags got 15 subtags. These subtags are not visible in Kep Quick Client or in the Kepserver Configuration Window but visible in UaExpert or other OPC UA Clients. I want to stop it. Please guide me how to deactivate this!Thanks in advance. 

while consuming or exposing the REST APIs in Thingworx, are there any limitations or constraints like rate limit, data limit etc?

We know about Mitsubishi-Etectric series in Q series.Check the understanding of best practices in tags per channel on IoT gateways.What is the maximum number of tags on IoT gateways? 

Hello, I am using Thingworx 8.4.3 I have a dashboard where there are multiple grids on one screen.Is there any implementation where only one row out of multiple grids can be selected at a time and that info be passed to another service?