PTC Community Feedback

Hello everyone!How do I change my email in PTC Community Settings? it seems impossible!Thanks for answering me.

I have twice this week posted email responses to posts using Gmail from and neither response has shown up in the Creo Parametric forums.   Can someone confirm reply via email is working as designed?

I have a couple questions about ideas that are archived.  Does the person that created the idea get notified?  Does anyone that either comments on it or vote for it get notified?   I happened to be on this forum yesterday when @olivierlp was archiving quite a few ideas and it notified me in the browser.  However, I did not get any emails.  I just might not have voted or commented on any of the ideas that were archived but that got me thinking about my questions.   I was looking back at my emails I received and see I got emails for ideas I did not vote for and did not comment on.  Just wanted to know how the notifications work on archived ideas.

When adding a product idea, it askes you for a series of questions about your industry and such.   It doesn't ask you what your product idea is, so are you supposed to hit enter and then a new screen pops up?    Maybe add a last question to the list: What is your product suggestion/idea?

This seems like a commonsense idea, no?  Just let me into the system and I can have this running by tomorrow.

Unfortunately, it happens very often that new posts that have a "Creo Parametric related topic" are mistakenly posted in one of the "Creo Elements Direct" boards. This is really annoying.First you do the work to translate the content into your own language and then you notice it. Ok.But for many of these misplaced posts, you also don't realize that they are not meant for "Creo Elements Direct" because the info is too sparse.If you then try to help, answer with some effort and only then realize by the reactions what is happening, it is frustrating and spoils the desire and the will to work actively to offer solutions. What's about a security question."Are you sure that you are about to create a post in Creo Elements Direct?".  

Hi, where can we find Windchill and Creo Administration information for new administrators so they support future upgrades and installs

Hello, Before the latest change to the Thingworx developers part of the communty you were able to reach the IoT Tips section.Maybe I am just blind, but I just can't find it.How can I navigate to this section now?I thought it might be through here:But can't find it.Or here:But no luck. Is it designed so that you have to use the search function? Thanks,Jens

Occasionally, there are some maintenance is done to the PTC Community and login is temporarily locked and only reading existing posts is possible. This is of course perfectly fine. Recently I started noticing that new posts and replies started to pop up, despite I was still being unable to login. I thought it was some kind of glitch, and today when this happened, I tried a "remedy" by clearing all the cookies etc for comunity.ptc.com and yay it worked! Login was instantly available! It seems like the "you're locked out" session is stored too long some how and doesn't check if the maintenance is actually finished? Using: Google Chrome,  version 108.0.5359.125 (Official Build) (64-bit) on Windows 10I have my login details saved in the browser because you know why. 🙂

I have had this before, but today I look at the main Creo Parametric Community page & see that I have 4 unread post:   https://community.ptc.com/t5/Creo-Parametric/ct-p/creoparametric     But when I check the sub-page, the posts on not in the top (4) pages. Here is a sample of the first page:     Why wouldn't an unread post bubble up to the top of the list? At least until it is read.

I am attempting to provide more information by replying to this post: 500 Error and Empty ContentInfos during stage 2 up... - PTC Community   Every time I create a reply, it posts successfully, and shows the additional reply when viewing the list of discussions.  However, when I re-visit the thread, my reply post is gone.  This happened 3 times, and I still have not been able to complete my reply.

 Example: I see when checking my just sent post that I accidentally attached a wrong file as an attachment and would like to replace it with the correct one.(This happened to me just now).I also can't find a button that offers a change option. Or am I blind?1. is it intended that the owner can not change his own post after sending? (Or is this only the case on weekends ?)2. since when has this been the case? I remember that it was possible before.3. found this post, what of it is still valid. After all, moderators have replied there !https://community.ptc.com/t5/PTC-Community-Feedback/Editing-a-post-not-possible/m-p/4934754. if it is not possible to change afterwards, then should come before sending a clear warning that announces that.SuggestionIf the owner makes a change, it will appear forced at the end of the postEdited by 'username' date + time.So the readers can see if the post was changed after they have read it.And because the owner knows that this remark is coming, most pe

I had a notification on a post. When I clicked on it, this is what I got:     Is there something up with the site?

The community and KB web pages have been loading very slowly for a few days now.   Verification performed with 3 different browsers:- Firefox (with ADB disabled)- Chrome (as above)- Microsoft Edge   Edge doesn't have any extension installed and, while loading pages much faster than the other two browsers, in my opinion it's still slow, with the usual wheel that keeps spinning even if the page is loaded.    

I create a reply to a topic or a new topic and after that I don't see it in the forum.It does not become visible.Created an idea yesterday, replied to several threads and made a comment on one idea.One reply became visible this morning and the comment on the idea already yesterday.If you write a reply and do not see a response you assume that something did not work or there was an error.I sended one reply for the 3rd time this morning.Still not visible.Why is there the delays or why nothing arrives at all? Thanks in advance Edit:   Ps. After I pressed send, the message came up.>Message has been sentThis was not the case yesterday, so you have to assume that something is wrong! 

Hello all, I was wondering that how can i access to ptc cloud portal?I found some thingworx demo project which able to review by linked VM.It requires to go enter the ptc cloud portal but if i try to login nothing happens(no error msg, no any alert..) Is there anyone know how to access it? Regards,HS Choi

...after stumbling around this frustrating site for 10 minutes. So I'm posting this here. Admins can feel free to move it or whatever (like make your site easier to navigate).   Is there a way to set up an on-demand publishing of a .step file (through the Windchill interface)?   We currently publish PDF and PVZ files. Our purchasing agents would like to be able to send out .step files. I don't want to publish .step for every file we ever check in, but I'd like them to have the abiltiy to publish for whatever files they need.   TYIA.

When using this link from within 3D Part & Assembly Design : https://community.ptc.com/t5/3D-Part-Assembly-Design/Create-smooth-variable-draft-across-multiple-surfaces/m-p/822165    I get this error:   I am able to access the thread successfully when not in the 3D modeling forum.

Hi.Is there a way to add additional information to reported issue/article by someone else?For example https://www.ptc.com/en/support/article/CS373596?source=SPR%20ViewerNo only v9.0 is affected but 7.0 as well.  It's just an example.

Is it just my view of the Community, or was it a global setting (not under my control) that changed the font of the text of postings in this community. I have some serious objections to the new font. There is NO discernable difference between a 0 and an o,  (those are a zero and a lower case o) and the difference between . and , (a dot and a comma respectively) is too small. Please change the font back to the previous one, or choose another font that clearly discerns 0 from o, , from . and i from l, 1 and I (this is a problem encountered in some other fonts).   Luc

The search suggestions should probably align with PTC product names.  This one does not:        

Trying to search for "hide witness lines show arrows" returns results mostly centered around the word "with" - in 2022.   Googling "hide witness lines show arrows site:community.ptc.com" at least returns something relevant, even if not helpful.   Google is free - Creo costs me $3k a year - forgive me, but something doesn't add up here.   Sure you can "propose" changes - but PTC has never listened to anyone holding less than a few dozen seats and certainly doesn't care about anyone with only a handful - which seems to be much of the community. Maybe we'd be better served on stackexchange or something like that. I don't know the answer, but this community ain't it.

When searching for an idea, there is no indication whether the idea is active or archived or implemented until you have entered the post.  (see example images below) It would be helpful to include the status in the search window.   In the example image below, the second result in the search is exactly what I was looking for but upon clicking on the link, I learned that idea was archived, which makes it useless for my purposes.        

Specifically in Creo Parametric CAD   Within the customization forum mapkeys and UI customization controlled with the creo_parametric_customization.ui files should have a dedicated forums.   Currently mapkey and UI customization topics without the use of Toolkit are showing up in modeling and customization forums and there is no mapkey tag to make searches more efficient.

Is it possible to add additional information to the email headers? Currently, all email from addresses come through as: PTC Community <mailer@us.khoros-mail.com> What I would like to see is something like this: PTC Community-Creo <mailer@us.khoros-mail.com> or PTC Community-Windchill <mailer@us.khoros-mail.com> or PTC Community-MathCad <mailer@us.khoros-mail.com>   This would help organize the emails and allow us to open only those which pertain to subjects that we have knowledge of.