PTC Community Information Center

The Khoros to Gainsight community platform migration will bring the following changes for the PTC Community.   Current Feature in Khoros Community Platform Expected Change In Gainsight Communities Accepted Solutions Now called Best Answers. We encourage original authors to continue marking the reply that best resolves their question—especially on our support boards.   Kudos Now called Likes. The Community Team is retiring the kudo terminology. "Likes" can be used to show support or agreement with a post.   Labels Now called Tags. "Tags" are predefined by the Community Team Tag subscriptions are not currently available Gainsight plans to introduce enhancements in future roadmap updates Videos (Community Platform Hosted) Gainsight Communities cannot host uploaded videos directly. All existing videos are being migrated to secure internal PTC servers The Community Team will manually re-add your videos into posts upon request or as soon as we

On (2) recent topics I used the translation button on the top right of the page. The first time, the title and the contents were translated.   On the post below, only the title was translated not the body of the post.    

The New community site has way too many bugs.  When you click on a topic it takes to you a blank page to fill in a message.Remove the 80 Character Barrier for String Parameters And the formatting of the screen is awful.   Everything is way too small and too disorganized.  The UI is not at all user friendly. Worst upgrade I have EVER seen.

No, this new look is more modern, but a terrible waste of real-estate. Please make sure that each topic consumes less space on the screen.   And why can't I paste a picture? And how do I get the body of a topic showing?   The attachment shows what I get to asee about this topic.     Luc

We are aware of an issue some users are having posting some attachments. We expect a solution soon but, in the meantime, posting attachments as .zip files appears to be an effective workaround. I will post updates here as we receive them. Thanks for your patience!

Keeping our community experience streamlined and making information easy to find is important to the PTC Community Team!   Until 2016, the community team would lock forum threads that were no longer active, adding a note "This thread is inactive and closed by the PTC Community Management Team..." to explain the closure due to inactivity. While this is no longer our practice, it was the policy across all Creo forums at the time it was implemented.   Some of these locked threads remain unanswered and offer little impact as knowledge resources. Unfortunately, they still appear in search engine and community search results, which can clutter results and make it harder for users to find helpful answers.   To improve the quality of search results, we’ve decided to archive these posts. Once archived, they will no longer be visible to the community. However, they will still count toward members’ statistics for badges and ranks. This archiving will only affect Creo forum posts w

I'm unsure if the Mathcad or Community Feedback board is the better place for this request.   I noticed @DJNewman has raised a subscript/superscript button request for the Communities (thanks, Dave 👍).  That got me thinking about a more Mathcad-specific requirement that *should* be easier to implement than MathML/Mathjax/Mathwhatever ...   Could PTC please add Mathcad Unimath Prime to the Community's available fonts?   Although there are several Roman fonts under the Font dropdown, Unimath is designed explicitly for Mathcad and the appearance of Mathcad Math expressions could be more faithfully rendered by having this font available.   Stuart   https://community.ptc.com/t5/PTC-Community-Feedback/Request-for-Subscript-Superscript-Text-Formatting-Buttons/m-p/978091

Would it be possible to add the little eye ball (i.e. show what you have typed) behind the password portion of the login to the community. So many times I fat finger the keyboard (or have my cap locks on - Creo Habit), but you cannot click on the "show me what I have typed" icon before hitting the enter key.

PTCコミュニティにオンデマンド翻訳機能が追加されました。 日本のユーザーが日本語で質問できるようになることで、言語の壁を取り払い、ユーザーが好みの言語でコミュニケーションが取れるようになります。 世界中の知識が共有され、また全世界のユーザーとのつながりが増え、お互いの知識の輪を広げることが実現可能となります。   例えば: 日本のユーザーが日本語で質問します。 日本時間の夜中にアメリカにいるユーザーが、オンデマンド翻訳機能を使って英語に翻訳し、英語で回答を提供します。 翌朝、再び、日本語に翻訳して内容の確認を行い、返信も日本語で行うことができます。   使い方: ページ右上にある翻訳ボタンを選択するだけです。 ページ全体を翻訳するボタンやメッセージ単位で翻訳するボタンが用意されています。   更にボードレベルにも翻訳ボタンはありますので、すべての会話のタイトルを翻訳することも可能です。     現時点では、4言語に対応しております (英語、日本語、韓国語、中国語)。この機能がアジアで広く使われる事ができましたら、今後、世界的な言語への適用も検討していく予定です。 まずはオンデマンド翻訳機能をお試しください！ ご不明な点やご意見がありましたら、是非、日本語でのフィードバックをお待ちしております ( [Reply]にて、お気軽にコメントをお寄せください)。  

When you are on a page with a new post and the page automatically brings the post up to the bottom of the thread, could there also be a translation icon at the bottom of the page (for translating the whole post) from the bottom.      

(Jaime Lee-Editor Note: Some community members have reached out to our moderators asking who is "Michael" and why he looks like he is providing AI generated answers. The Community Team thought we should let Michael tell us what this is all about and how CreoVerse is helping community members find some  solutions to their PTC Creo questions).   How and why I created CreoVerse by Michael P. Bourque   With over two decades of experience using PTC's Creo Parametric and its predecessor, Pro/ENGINEER, and having served as Vice President of PTC University, I have accumulated a vast repository of knowledge. Despite this experience, I often found myself spending excessive time searching for specific pieces of information scattered across my hard drives. This frustration led to the creation of CreoVerse, an AI-driven assistant designed to streamline my workflow and make information easily accessible as part of an ongoing personal research project.   Why I Created CreoVerse1.

Beginning this month, we will launch a new community archiving program that targets any forum posts over 15 years old.   Why archive? The PTC Community has some content that is over 20 years old! It is best practice, especially for a technology related community like this one, to clean out this older outdated content. This way we can ensure search results aren't cluttered with old irrelevant information and prevent community members from being misled by posts that are no longer accurate.   What will happen to the archived forum posts? These posts will be moved to an archive where they will no longer be accessible by community members. They will no longer be searchable or indexed by search engines. However, nothing will be deleted, and they will be recoverable.   Will user statistics be affected? No. Your post count, kudos, accepted solutions and any badges or ranks you've earned will not be affected by this. If one of your posts is archived, it will still be counted. &nb

Also add a subcategory. For instance has Cero many stuff that is separated.I am using very often help regarding MACHINING/Manufactung.Now I use the Filters, but still.. much Stuff I do not need is showed there.. because I can not filter for only machining/manufacturing.So a category with all those sub-categories that are in the "Help" already could also applied here.Look here: It is all under Creo right now.. And then there would be still many subcategories..BUT if you use less than 6 phrases, it really uses an AND concatenation.if you put it into: >"this would" machining< it is looking for the exact phrase AND machining in one thread.

In January, we introduced on-demand translation to the community. Over the last few months, we have expanded this feature to more boards and discussion styles. It is now available on all forum, tips, and idea boards.   Today, we are pleased to announce the addition of search translation. Here's how it works:   Log in: Make sure you are logged in to your account. Select your language: On either the search page or the header search bar, select your preferred language.  Enter your search: Type your search query in your selected language. Translation process: Your search will be translated to English and then back to your selected language after the search is complete. The results will also be translated to your selected language. View results: Select one of the search results. The post or article will be translated to the language you selected as well. We hope you find this new feature useful and encourage you to try it out. Let us know what you think!

We want to help our users to ask questions in a way that makes it easy for other users to answer. In the words of one of the PTC Community champions. @Michael, here is how to ask a good Creo question that will improve your Community experience.    Please see here for more details.     (function() { var wrapper = document.getElementById('lia-vid-6370163325112w960h540r246'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();(view in My Videos)

We want to help our users to ask questions in a way that makes it easy for other users to answer. In the words of one of the PTC Community champions,  @pshashipreetham here is how to ask a good question on IoT based products to improve your Community experience.    Please see here for more details.     (view in My Videos)

We want to help our users to ask questions in a way that makes it easy for other users to answer. In the words of one of the PTC Community champions, @avillanueva, here is how to ask a good Windchill question that will improve your Community experience.    Please see here for more details.     (view in My Videos)  

We are aware of a bug which prevents attaching PRT files to community posts. We are waiting for a fix from the community platform vendor.   In the meantime, you can use a ZIP file to attach PRT files. We will post any updates here.

我们迫不及待向您介绍 PTC 社区按需翻译功能！这项新功能旨在促进多语言对话，为世界各地的用户带来更多价值。   使用案例：想象一位来自中国的用户用中文提问。另一位来自美国的用户可以将问题翻译成英文，并用英文进行回复。中国的用户可以阅读中文回复，并反过来用中文进行回复。循环往复，不断沟通。   使用方法：查看对话时有两个选项：翻译所有对话或翻译此消息，如下图所示：   此外，在查看某个板块时，您还可以选择翻译所有对话的标题:   作为开始，我们计划提供四种语言的翻译。您可以将任何语言翻译为韩语、简体中文、日语和英语。如果该初始计划取得成功，我们计划在未来进行扩展以囊括更多种语言。   欢迎尝试并与我们分享您的想法（使用您的母语！）。PTC Community Feedback - PTC Community

Would it be possible to add another header/filter underneath the group sub-heading? Sometimes posts are moved from one category to another and may get buried in the transition if they are 5+ days old.      

https://community.ptc.com/t5/3D-Part-Assembly-Design/Explode-Line-Issue/m-p/390043#M6732 THIS ACCEPTED SOLUTION IS JUST A LINK TO A POLL TO GET PTC TO PAY ATTENTION IT WAS NEARLY 10 YEARS AGO ADD A DROP DOWN FOR LABELS IF THEY HAVE TO BE SPECIFIC THIS WEBSITE BREEDS FRUSTRATION

The email asks if I would like to not receive emails from PTC Community to "click here" This website is representative of the help one would expect to receive Tired of trying to find the correct place to post this and I know the mods care more about looking like they are doing a good job over actually providing any sort of real solution.  That being said I expect it to be deleted.  Spent 45 minutes trying to find where to post and the frustration won, ptc won. They have received the payment and will not be taking any calls.  

PTC 커뮤니티를 위한 온디맨드 번역을 소개하게 되어 기쁩니다! 이 새로운 기능은 다국어 대화를 촉진하고 전 세계 사용자에게 더 많은 가치를 제공하는 것을 목표로 합니다.   아이디어: 한국의 사용자가 한국어로 질문을 한다고 상상해 보십시오. 미국의 다른 사용자는 이를 영어로 번역하고 영어로 답변을 작성할 수 있습니다. 한국어 사용자는 한국어로 답변을 읽고 한국어로 회신할 수 있습니다.   작동 방식: 대화를 볼 때 두 가지 옵션이 있습니다. 아래와 같이 전체 대화를 번역하거나 단일 메시지를 번역합니다.     또한, 게시판을 볼 때 모든 대화의 제목을 번역하는 옵션도 있습니다.     처음에는 4개 언어로 번역을 제공할 계획입니다. 모든 언어에서 한국어, 중국어 간체, 일본어 및 영어로 번역할 수 있습니다. 이 초기 서비스가 성공적이면, 향후 더 많은 언어를 확장하여 포함할 계획입니다.    온디맨드 번역 기능을 사용해 보시고 의견이 있으시면 한국어로 알려주십시오. PTC 커뮤니티 피드백 - PTC 커뮤니티

We are excited to introduce on-demand translation for the PTC Community! This new feature aims to facilitate multilingual conversations and bring more value to users around the world.   Here is the idea: imagine a user from Japan asks a question in Japanese. Another user from the United States can translate it into English and write a response in English. The Japanese user will be able to read the response in Japanese and, in turn, reply in Japanese, etc.    Here is how it works: when viewing a conversation, there are two options: translate the entire conversation or translate a single message, as shown below.     Additionally, when viewing a board, you have the option to translate the titles of all conversations.   Initially, we plan to offer translation to four languages. You can translate from any language to Korean, Simplified Chinese, Japanese, and English. If this initial offering proves successful, we plan to expand and include addi

We should have subscript / superscript text formatting buttons for Community posts that add <sub></sub> / <sup></sup> tags, respectively, to a selected piece of text. This would work similarly to existing shortcut buttons like Bold and Italics. It would probably be part of the extended toolbar.   This would be particularly useful on the Mathcad board.