PTC Education

hello, when i tried to open creo nothing happened, neither as admin, in the taskbar or as a shortcut. Waiting didn't help either and nothing was visible in the task manager either. the wheel next to the mouse pointer opened briefly but then disappeared again shortly afterwards.now i have completely uninstalled creo and wanted to install it again, but now the setup.exe file cannot be opened after extracting it. the wheel next to the mouse pointer appears briefly again, but then disappears again immediately.If you run it twice in quick succession as an administrator, an error message appears that the program must first be closed. setup.exe does not work even after restarting several times.my setup: win 11 laptop with enough power to run creo 7 because i recently designed with creo but from one day to the next creo would not start anymore

Whenever i'm goin' to active license it get error every time if anyhow got success then don't further proceed and crash the window site.....

Hi everyoneBasically I'm trying to log data into an SQL server, I get the correct tag value and tag name, but with the time I'm not able to see it correctly in SQL In SQL I have the column Time as data type: timestampand the data that logs is in hexadecimal, so is not what I wantI've actually use data type datetime2 as well in sql but then I get an error in Kepware (Error Data Logger Plug-in Unable to query recordset on Log Group 'loggroup'. Reason: Conversion failed when converting date and/or time from character string)You can see it in the snapshots  does anyone know how can I actually submit the time in the SQL server? or like what datatype should be in Kepware and SQL? please help  

Hello Community,I am facing multiple issues while trying to install and configure KInstallation Failure:When I try to install after uninstalling, the installation fails with Error 1638: Another version of this product is already installed.I tried uninstalling completely, but it seems some remnants are preventing reinstallation.Password/User Issue:I forgot the pas.I tried looking in UserInfo5.xml and other configuration files, but the options to reset the password are missing or invalid.Right-clicking on OPC UA Config in the taskbar shows errors related to XML or missing configuration.Current Goal:I want to completely uninstall and reinstall it fresh.I also want to reset the password so I can access OPC UA configuration.Has anyone faced similar issues? Could you please guide me on:How to fully remove k and all related files/registry entries.How to reset the password safely without losing configuration.Any tips to avoid Error 1638 during reinstall.Thank you in advance for your help.

it says error after i entered my username and password correctly in the install lisence page even though i have done this on my old computer before pls help

I have no product code. I received no email.

Today i ve downloaded student version of creo 7.0.While installing it is asking for product code.What is this product code?Pls help.

Hello,I am a student and have been using PTC Creo 8.0 Education. Since yesterday, however, I have been experienceing an issue with my license. When I try to update it, I receive the following error message: "You have reached the maximum number of license requests available for your product type".  I have read on the forum that it is possible to reactivate the maximum number of requests, but I am not sure how to do this. Could someone please explain the steps I should follow to resolve this issue? 

Hello,I used PTC Creo for my university, and after a year, I can no longer activate the licence again (when I try to do so via reconfigure, it just gives me an error message). Also, my account on the website does not allow me to access licence management and other functions, giving me an 'Access Denied - Insufficient Privileges' error message.Is there any way I can confirm my student status? I hope you can help me. Thank you in advance.

I'm a student and I have a question. Could you please explain how to use the method "ProXsecCompXhatchStyleSet"? I want to change the pattern of the section lines in the perspective view, but I'm not sure how to use this API or how to use other related APIs. Can someone help me?

After entering my product code to download it says, "Access Denied - Insufficient Privileges"Any Ideas why?

Я не получил код продукта после установки mathcad (продукт я не покупал, а установил пробную версию)

 trying to access my student version of creo 12 but the licensing redirects me to this https://support.ptc.com/apps/business_support/auth/ssl/assistant can you assist me please

Hi, I've been using creo parametric 12.4.0.0 thinking that I was using the academic edition which I have a node locked license to use. I didn't enter this license when I first downloaded CREO and tried to use it to install CREO again in the academic version. This hasn't resulted in the academic version downloading but instead the error message that my code no longer works. How do I access my academic version? My error is I have reached the maximum number of license requests for my product, this appears anytime I try to enter my license. Please help. Any help is greatly appreciated, Thanks.

I just want to put this hear since the proposed solution in this topic didn't work for me:I needed to turn Hyper V in the Windows Features off and restart in order to be able to install and run Creo 9 on Windows 11 Pro 22H2 22621.1702 .   Unfortunately reinstalling Hyper V causes the installed Creo to no longer start!

Hello,While renewing my Creo student license, I was getting errors when installing the license code. I tried deleting all of my creo files and reinstalling from scratch but the error is persisting. I have included a screenshot of this below. Has anyone seen this before or know how I can go about solving it? Thanks!  

Vession：Pro/ENGINEER Wildfire 3.0Problem：Normally it would look like picture1, but I encountered the problem shown in picture2, as indicated by the red box.(picture1)(picture2) 

PTC SERVER INSTALLATION ERROR

Im having problems with MathCad Prime 10. Everytime I try to save a document, the program closes, and do not save. I got my licens through my school (Aarhus University in Denmark).My computer has Windows 11.

Hello, here we are in 2026 and as per solution provided in this old topic again our existing aforementioned license has expired. Would you be able to assist again?    Thank you much!  

I had to reinstall the program several times due to an error on my laptop, it finally worked. I wanted to make a video to show my colleagues how to install it so that it doesn't cause problems. The thing is, when I tried to reinstall the license, I got the following error. You have reached the maximum number of license requests available for your product type. I contacted my Uni, they told me to contact PTC, but I can't access the eSupport because I have to upgrade my account using a client number which I don't have, my uni only have given me the licence number. I need the program to make my lab practices. It would be helpful if some of the support members of PTC could reach me and do the MAC thing to my laptop, I've read on the forum and I know that it's possible to reactivate the max num of requests. Thanks. 

I installed creo 12.4 student edition yesterday but when i start new manufacturing part it tries opening but doesn't do anything, pls help thank you

not opening creo 9 software

Hello PTC community. I've found myself in a very peculiar situation that's been puzzling me for weeks now. I rely heavily on Creo for assignments and everyday projects, so any help from experienced users would be fantastic. Here's the rundown: Several months ago, I decided to perform a fresh reinstall of Creo 11 after the application began freezing and crashing my laptop at startup. However, after following the installation guide (provided by my uni), I encountered the same problem: more crashes and freezes. My teacher suggested uninstalling/reinstalling V12. Against all expectations, this backfired: not only did I begin to experience licensing compatibility issues with V12, but the V11 reinstaller began to fault, with various error messages and failed downloads. Fast forward a few weeks, and I'm still struggling with the same issues, and can hardly get Creo to download on my computer again... I'm honestly hopeless at this point. If someone has had similar problems or can dir

Installed Creo 12 student edition. Upon first install, some issues arose and application icon did not load, likely due to not disabling Windows firewall and defender. Performed 'clean' uninstall using Windows 11 control panel. Reinstallation was only partial, had issues opening .prt files and setting file directory inside Creo, but could still sketch and somewhat operate .prt after creating a copy. However, only some parts would save. Performed another uninstall, this time deleting PTC keys and manually deleting empty files in files explorer. Unzipped zip file in its own folder in C drive. Followed setup after running as admin. Creo common files and parametric did not install: "Prerequisite for Creo Parametric -- Creo 12 Platform Services -- is not satisfied."After looking for solutions online I am not sure what steps are best to take, and I would like to avoid messing with registry keys again if possible.