PTC eSupport Help Discussions

Trying to work out if it's me/my IT/my IT provider Issue seen when trying to login to the website using Chrome and then looking at some of my incidents. Refreshing the web page (once or twice) recovers to the "normal" view

For more information, see www.badgerug.com.  Non-members are always welcome to attend for $25, which includes breakfast and lunch.

I'm sure there was a link (one of three) at the bottom right-hand side of the landing page.    Can we have it back please!

I opened a case on Monday, Oct 15, sev 2.  Wasn't sure where to put it based on the problem (problem being a subject for another post in a different group, maybe).  The case showed as "open" once I completed the online form, and was assigned a number.  I never got an email confirming the open, the one that instructs you to reply to the email as is.  Figured it was queued up after a busy weekend, and didn't think much of it.   Come to the end of the day.  Still no email.  Hmmmmm. I open up the case online, and there is now an owner and an instruction from the case owner from me.  I never got an email on that.  I updated the case to let the owner know I am not getting updates, and could he please respond directly to me via email.    The owner then decides to transfer the case.  No email.  I noticed because I am now constantly checking the case online.   The case is now with the new owner,  who apparently has to c

Is anybody else having issues with their account being locked? It seems random for me and sensitive to which link I click on to enter the site.  As an example, I clicked on the embedded link inside an email this morning and when logging in it says locked out.  But when I went to my favorites shortcut to the support site, it accepted my user name and password.  I've already reset my password a couple times and done cache and java clears. 

Is there any way to disable these alerts in the eSupport portal.  Even after closing them with the "X" the same alerts continue to come back each time the page is returned to (reloaded).

Hi,   I have been calling PTC Technical Support for 3 hours today only to receive the message, "No operator available, please leave a message". I am shocked there is no one available to pick up a phone.  

The short description box on the case details page is not wrapping correctly.  Last week the text was just blowing past the box and continuing off the screen.  This week it no longer does that, but it doesn't wrap correctly either.

Using the Technical Support Search with the term 'Application (UNNAMED): running public notification type 118, mode spawn' it returns 1 result: https://www.ptc.com/en/support/article?n=CS234144&language=en&posno=1&q=Application%20(UNNAMED)%3A%20running%20public%20notification%20type%20118%2C%20mode%20spawn&source=search When I click on this result it says.. Sorry. Article 234144 was not found. Here are some options:   Does anyone know why CS234144 is missing?  Is it a database issue or is the link incorrect?

Hi, I am looking for a way to download all reference documentation for a product release, e.g. Windchill 11.1 M010 at once. In the old TS portal, every single reference documentation, for example Read this First, WGM User guides, was linked directly to the according PDF file. That way, one could easily crawl through each link and download the pdfs. The new TS portal new has an additional page in between where all available language versions of a document are listed. Crawling through the links is no longer possible and manually download needs double mouse clicks than before.   It would be beneficial to have the possibility for download the reference documentation as a bundle again. Regards, Ruediger  

Good news: your new Article Viewer with cleaner look and feel, modern UX and increased usability is ready for release. Enterprise Search results and other links will be guided seamlessly to the new experience shortly.   The Article Viewer facilitates the consumption of, and interaction with Technical Support Knowledge, and attracts over 2 million uses a year. We've rebuilt it with your feedback in mind, but we'd greatly appreciate any further suggestions you have as responses to this thread.   Thank you.

Peter Case‌,Any idea what would be causing my subscription emails to get automatically suspended?  This is the second time in the last moth or so that I've stopped receiving messages only to see this when I start trying to figure out why:I assure you, I never selected this preference.  Is this something a tech support engineer might have done?  (They should tell me if they did!)  Is there some automated process that might automatically turn this on?  As soon as I turn it off the emails start flowing again, but I hate losing a couple of days worth of messages before I realize they've stopped again.  Thanks.

Am I the only one unable to access PTC support site?   I can't read any article (see below error).   Server Error in '/' Application. Invalid JSON primitive: An. Description: An unhandled exception occurred. Exception Details: System.ArgumentException: Invalid JSON primitive: An.Source Error:  An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace:  [ArgumentException: Invalid JSON primitive: An.] System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializePrimitiveObject() +707 System.Web.Script.Serialization.JavaScriptObjectDeserializer.DeserializeInternal(Int32 depth) +333 System.Web.Script.Serialization.JavaScriptObjectDeserializer.BasicDeserialize(String input, Int32 depthLimit, JavaScriptSerializer serializer) +110 System.Web.Script.Serialization.JavaScriptSe

Post moved to creo area for visibility.

I have a Property display with some fields to fill. One in specific calls FieldName. I put a Validator to validate with a parameter called FieldName that the user just fill it with some text like "Action Code" no "actioncode" or something diffrent, just the String.  and my expresion is like this. if(FieldName == "Action Code") {result: true;} { result: false;}  

I was trying to look at some old cases of mine.  When I clicked on the link I get Access Denied.  It says: "Error: You do not have access to view case xxxxxxx.  Please try different case number below."  This particular case # is 3370950.  Why can I not see old cases of tickets I opened?  

Moved to the ThingWorx Developers Forum

I've been trying to add a Customer Number to an account however every time I put it in and click "Update" nothing happens. I am at a total loss and unable to manage my licenses!

Hello I need to be contacted as soon as possible from PTC expert because i need to renew the licences. Today your support telephone is closed. Let me know how i can procede. Ivan

On the license management page using my host id I can not deinstall a license. The host id shows the license is installed but there is no check box and the only button available is the rev up button which does nothing.

Did we loose all subscriptions in the migration? I have not received any emails since early Wednesday morning.

Hi, in the old eSupport Portal I frequently used the "My Recently Viewed Documents" portlet and found this quite practical, because in everyday life you normally return to an article several times before an issue is solved.   In the new eSupport portal I cannont find this any more. Do I miss something, or has this been removed for good? I miss this a lot.   Best regards Johannes Schramm

It looks like PTC's site is down.  Can anyone get to it?

The links in the articles recommended by the case logger are dead text.  None of them work.

Moved for visibility.