ThingWorx

I am using ThingWorx Platform Release 8.5When attempting to install ThingWorx Platform 8.5.4 on a Red Hat Enterprise Linux Server release 7.9 (Maipo) EC2 instance in AWS, I am facing an issue with PostgreSQL validation. The database is running on AWS RDS with PostgreSQL version 15.7. Initially, I was unable to log in to the database manually from this EC2 instance due to SCRAM authentication being set by default. However, after updating to MD5, I am now able to log in to the database via the command line. Despite this, the installation is still failing.Here are the errors I encountered:The minimum system requirements for this ThingWorx installation are 4 CPU cores, 16 GB of memory, and 100 GB of disk space on Red Hat/CentOS 7.5 or later. This installer found [4] CPU core(s), [16] GB of memory, and [56] GB of disk space.There has been an error.Failed to validate the PostgreSQL connection. Please check the information you entered.

Hello Community, I have connected my thingworx with MS SQL and now problem is when i send the data entry from vuforia studio to my thingworx. It saves the data entry in SQL server and thingworx both but the ISSUE is here that it stores it with time 2 hours less and in thingworx exact my local time which is right. Now the problem comes when i send the data query with date and time. I am unable to fetch the data untilll or unless i would send the right time on which the entry is saved in SQL server. Anyone knows that how can i fix it? I am using datetime datatype in thingworx. The problem is if i make an entry between 1:00pm till 2:00pm. For query i have to give that time in order to fetch the entry from SQL. even though this same entry has time in thingworx 3:00 till 4:00. so SQL is saving 2 hours less for time. how can i fix it? @Surya_Tiwari         

I am using ThingWorx Platform Release 9.3.QueryPropertyHistory does not work when start date and end date not specified, throws DataAccessException: [2,006] Unknown error occurred.Here are the errors that I facedUnable to Invoke Service QueryPropertyHistory on TE2-SEAL_PUMP1-M1 : com.thingworx.common.exceptions.DataAccessException: [2,006] Unknown error occurred. Contact the administrator if this re-occurs.

Hi Andrea, did you ever manage to solve this by using CSS? 

I am using ThingWorx Platform Release 9.5 and DatecodeSP3Dear Team we have Thingworx cluster installed in active-active passion on Server. Both server were down. Below error found in Application Log.2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ChangeWatcher] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] ChangeWatcher failed to sync2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ChangeWatcher] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] Timeout. Cannot synchronize model during 120000 ms2024-12-25 18:16:39.598+0400 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] Shutting down server..2024-12-25 18:16:39.696+0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: platform2] [T: pool-8-thread-1] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<2024-12-25 18:16:39.181+0400 [L: INFO] [O: o.a.i.i.m.d.GridDiscoveryManager] [I: ] [U: ] [S: ] [P

As shown in the above figure, if I want to configure the grid in the mashup, I must set the output's datashape. If I want to implement dynamic datashape while also configuring it in the mashup, how can I achieve it through service?As shown in the above figure, if I want to configure the grid in the mashup, I must set the output's datashape. If I want to implement dynamic datashape while also configuring it in the mashup, how can I achieve it through service? think you .  my thingworx is 9.3.0

Hi all, I have a mashup where I want to be able to edit a grid widget's data using a fixed dropdown of values. For reference, this mashup grid has Numbers which are correlated to a Name. I want to be able to edit the Name using a set dropdown of values instead of the built in 'edit' which allows for changing the string by typing. Are there any easy ways to do this? My initial thought is to maybe have clicking a row take the user to an edit popup but would rather it be as easy as just having a dropdown right inside the table cell that should be editted if possible. Any ideas? 

Hi,I am trying to use openstreet map as it is free unlike the google maps widget, but i dont know how , so i though to use the Html Text area widget  as i couldnt find another html widget, i put this html inside it : <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>OpenStreetMap Example</title> <style> /* Ensure the page takes up full height and removes margin/padding */ html, body { height: 100%; margin: 0; padding: 0; overflow: hidden; /* Prevent scrollbars */ } /* Container for the map */ .map-container { width: 100%; height: 100%; /* Make the container fill the available height */ border: 2px solid #ccc; /* Add a small border around the map */ box-sizing: border-box; /* Ensure border is inside the container */ } /* Ensure the iframe fills the map container */ iframe { width: 100%; height: 100%; /* Use the full

why when I try to load a particular, very short CSV file (100 bytes) I get this error on application log ?Execution error in service script [testscript] :: Input length = 3 with other files it's OK

I used Web Frame and linked with an external URL. During view mashup it is showing as refuse to connect. Attached a screenshot. 

Dear Community, I'd like to ask your help on one of our requirements. At the compony we are working at there are many user requirements that is related to Keyboard Shortcuts usage. Users would  like to use Keyboard Combination to perform some tasks or interact with mashup services/functions. For example, pressing F1 or CTRL+H on a specific mashup would open a 'Help' document for the user if mashup is active/loaded (considering master mashups also). (see  attached img) We are thinking about creating a custom extension widget, that would register an eventlistener for keyboard pressing, however it seems very complex not only to capture the keypressing, but also to fire a service/event binded to this widget. e.g.: Widget would have propertythat holds the "Key" value that the listener should watch,also that holds the "Modifier" (Ctrl) key that the listener should watch,A bindable Event Trigger to fire the  mashup services/eventsif there user pressing

Hi Everyone, Can anyone help me in how to give Year/Quarter/Month/Day as XAxisField to bar chart in ThingWorx. Thanks in advance. Regards,Aditya Gupta

I want to verify whether a project is an extension. Using the code snippet below, we can retrieve a list of all extensions and iterate through them. However, in our case, the project name and its extension name might differ. How can we identify it in such a scenario?   result = Subsystems["PlatformSubsystem"].GetExtensionPackageList();

Hi,   there is something that confuses me about the log checkbox and the Data Change Type,    i have a sensor that sends some parameters, lets say 5 values stored in 5 properties, lets say i have 10 readings received from the sensor, when i try to query these data from the database i get an infotable with more than 10 rows, i know that this thing related to the "fillOption" in the query either it is none or previous,   what i want to do is that: whenever there is any change in any of the 5 values, i want to see a new row in the database  and i want this to happen while i am selecting "None" under the "fillOption" in the query,the point is,  in another part of the project i query the data and calculate the averages, and with the current setup when i query the data i get some repeated values and thing like that, so, I want to know when to choose the Data Change Type inside a property to On or always, i didn't understand the description in the help

This articleCS306868 claims that the infotable selector is available in Thingworx Utilities Core.  However, when I imported the 9.6 version, the infotable selector widget is still not available.  I downloaded other versions and it looks like the selector was last available in 9.3. Is the infotable selector extension no longer available or has it been moved to another download?

Hello All, I am tring to update my local Thingworx instance with SSL (self-signed certificate) using the article Getting the error as "unable to load security provider" in Tomcat log, and Thingworx URL not loading as well. Thanks!

I have a customer who wants to discontinue their use of DPM, but wants to keep their ThingWorx base license to support a different custom application.  The custom application and DPM are on the same instance of ThingWorx.  Is there a best practice to remove or deactivate the DPM entities and/or extensions?  Is there any risk to the custom application that we should be aware of while deactivating DPM?

Dears:     I wanna delete a value stream which is not enabled, but error occurs as below.     what should I do to delete this value stream?     Thanks!

InitializeSolution service (PTC.Base.Manager Thing) gives more than 100 script log error, and those are not being traced while debugging.for example, it says database credentials are incorrect however while checking persistent provider is say connected. Followed below guideline for DPM 9.7.0DPM Customer Deployments

Hi, I want to discuss something, lets say I have a sensor that sends me readings and also the time stamp of this readings, this timestamp is not the same as the timestamp of the machine that runs thingworx and the database, so i want thingworx to use this timestamp that came with the sensor data to store it in the database as the timestamp of the readings, so that when i try to query these readings and say i want it from timestamp 1 to timestamp 2 they will be stored in the database with timestamp 1 & 2 that has been set using a timestamp originally from the sensor data not the machine or server timestamp, when looked into it i found that i have to use this function in my subscribers and cancel the need to the log checkbox in the properties UI .  // Log multiple properties in a single ValueStream entry Things["ValueStreamThingName"].AddStreamEntry({ source: me.name, tags: undefined, timestamp: timestamp, values: { Temperature: me.Temperature, Humidity: me.

A suggestion box is appearing upon clicking in the middle of the text-field widget as shown below:How to hide this suggestion box.  Regards,Priya

Hello everyone,Currently I am working with Thingworx and Javascript. I am trying to do an API request from a SQL Query in Thingworx, having the following data:  Thing:  Test WPSQL (Query) Service: getTestService content:Select * from public.countries no inputs requiredoutput infotable (i changed to json, but got an error, infotable is successfull) Using Postman to try to test it:GET [Thingworx_Server]Thingworx/Things/Test%20WP/Services/getTest Params:Accept=application/jsonContent-Type=application/json Headers:appKey: Application Krey created on Thingworx Using GET I got 405 response, if I change it to POST, I got:<head>    <title>Unexpected Error</title>    <script>        function clickAndDisable(link) {              link.onclick = function(event) {                event.preventDefault();     

In platform-settings.json, I set timeout to 1 hour t generate around 200 reports in Production Server.  "BasicSettings": { ... "ScriptTimeout": 3600 }, Due the performance of production server, some times 92 reports generated in one hour and sometimes 150 reports generated in one hour. So shall I increase script timeout to 2 hours. Ex:  "BasicSettings": { ... "ScriptTimeout": 3600 },  ??? In Article - CS321502 - Service script times out with error Execution of Script terminated after : 30 seconds in ThingWorx Platform, I found that 'increasing the timeout limit of services too high could impact the performance of other areas of the application'.https://www.ptc.com/en/support/article/CS321502    Is it okay if iam increasing timeout to 2 hours for scheduler ?

Hello I have a mashup where i am using grid and I want to dynamically change the columns during runtime,Can someone please help me how to do it? Thanks 

Hello Can someone please share sample entity or example to help me configure the chart in Thingworx? Thanks