Customer Success

Anyone else seeing this? 

I'm looking to find live training for the WQS Reliability Modules. I found training for the BOM, but I don't believe that is what I'm looking for. I need training for the System Tree and setting up RBDs. Can you point in the right direction as to where I can find live training for those specific modules? Pat Craig     

Hello. When creating a new user on the PTC Partner Portal the drop down on the site number is not working, preventing me from adding users. This is an issue with the website as it does the same issue on different browsers. Please help. Thank you in advance.    

Is this still sold or supported?   

We have released the Introduction to Windchill Reporting training . This will be new addition to our Business administration curriculum.Registrations can be done here. regards~SyedWindchill Lead--PTCU

We are glad to announce the release of a new training on Windchill MPMLink process planning.Registrations can be done here. regards~SyedWindchill Lead--PTCU

where can i download the Lab files which is conducted through thingworx training in the learning portal?  

hi,  will the offline precision lms server work nowadays. If not is there any offline material for learning creo basics. creo7.0  

I have just noticed recently that, as I have been signing up for PTC classes, there is no attached file to add the class event to my google calendar.I tried to work around this by downloading the .ics file from My Training, but google calendar pulls up a window saying: "Imported 0 out of 0 events. Unable to process you iCal/CSV file." Has anyone else been having this issue? I think it's very inconvenient to manually mark classes on google calendar, especially since the iCal/.ics whatever files failed to be imported or isn't even provided in the emails.     

Hi All,Is there any similar kind of Thingworx offline/online version available now. Thanks!

Hello , I'm trying to install Windchill but I'm not finding two Software Download, could someone help me?  

 started about a week ago where some new support cases do not show escalate and severity boxes?? check 16975036 vs 16952743  

To whom it may concern, When I tried to access the webpage below, the error message popped out saying SSO something went wrong.What should I do? https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffieldacademy.ptc.com%2Flearn%2Fcourse%2F972%2Falm-basics-japanese%3Fgenerated_by%3D19615%26hash%3D751a78d71a997ae157f58d8694304249b4ba9880&data=05%7C01%7Ckyasumatsu%40ptc.com%7Cf7ac4d6c7cd1407ee8de08db8d751a24%7Cb9921086ff774d0d828acb3381f678e2%7C0%7C0%7C638259306305498776%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fjalWDXJHC9SZ2H0wlW9gujLkdQqE0JuZmKAIeftc%2FA%3D&reserved=0    

Hi, I see that ESI customization documentation (e.g. (12.1.2.0) ERP Connector Customizer's Guide) is recorded as Scope=Administration & Installation. So that anyone (customer, TSE, ...) searching for Document Type=Developer Guides will not find such documentation. KR, Charles.

Is anyone else having trouble with search results from the eSupport site?  No matter what I search for, I just get a blank page back.  I've tried multiple browsers.  (@PeterCase)    

Hello, PTC after-sales team, currently my administrator account cannot submit questions and apply for licesne files, please help ------------------------------------- Translated the text from Chinese to English using Google translate by community moderation team.Subject: 您好，PTC售后团队，目前我的管理员账户不能提交问题和申请licesne文件，请您帮助处理Body: 您好，PTC售后团队，目前我的管理员账户不能提交问题和申请licesne文件，请您帮助处理 -------------------------------------

I have created 2 cases yesterday for Windchill. I cannot see those cases under our Meta account. Can someone provide a phone# where we can call and explain our queries? Need help ASAP please.   Sincerely Raj  

Is it possible for someone to clean up the support URLs and remove all the Google Analytics stuff that has been recently added?  It makes the URLs long and messy, and manually stripping it out every time I copy and paste something is annoying.   Current URL: https://support.ptc.com/help/windchill/r12.1.2.0/en/?_gl=1*u26zwc*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3Nzg1NTU5MS4xNTMuMS4xNjc3ODU1Njk0LjAuMC4w#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html# https://support.ptc.com/help/windchill/r12.1.2.0/en/?_gl=1*u26zwc*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3Nzg1NTU5MS4xNTMuMS4xNjc3ODU1Njk0LjAuMC4w#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html#   After extra garbage is stripped out (how it used to look): https://support.ptc.com/help/windchill/r12.1.2.0/en/#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html# https://support.ptc.com/help/windchill/r12.1.2.0/en/#p

Is anyone having trouble creating a new PTC eSupport account? e.g. invalid email address    

Please, How do we use the QR codes images shared by the instructors at the LiveWorx training sessions? Thanks  - Bob    

Hello sir, it's glad to join PTC community. This is Dharma since so many days I'm finding how to learn Arbortext. I have developed interest on learning that but, i don't know whom to reach on tutorials even training for certification. Could please let me know the path to learn and get certified. Hope anyone in the community reads this will reply. Thanks in advance.

When trying to connect to https://www.ptc.com/en/support/ I am getting  Service Unavailable - DNS failureThe server is temporarily unable to service your request. Please try again later.Reference #11.c4f655f.1684313244.3ed7273 Our IT department have investigated here and are telling me this is a PTC problem; is anyone else experiencing the same, or have a solution? 

I get an 'Access denied' when trying to access the support ticket I have just created 

Please delete my account

Calling all PTC Product Users!  PTC is updating its practical certifications and exams at the end of March, and this webinar will provide you with important information on the new certifications available, the revised exam process, and our intention behind the changes. The webinar will be an excellent opportunity for you to learn about:PTC's product training options and how to prepare for the upcoming exams.How to set up the virtual machineThe structure and kind of exam questions to expect.Link to webinar: https://www.ptc.com/en/resources/ptcu/webcast/ptcu-new-practical-certification