IoT &amp; Connectivity

Velkumar19-Tanzanite

Kepware OPC Quick Client showing wrong timestamp

Kepware Quick Client showing differenct time from the server time. Is there any way to fix this issue

11101

javed_a13-Aquamarine

Issue while configuring Digital Performance Management

InitializeSolution service (PTC.Base.Manager Thing) gives more than 100 script log error, and those are not being traced while debugging.for example, it says database credentials are incorrect however while checking persistent provider is say connected. Followed below guideline for DPM 9.7.0DPM Customer Deployments

12551

IA_1081622012-Amethyst

logging readings with there own timestamp

Hi, I want to discuss something, lets say I have a sensor that sends me readings and also the time stamp of this readings, this timestamp is not the same as the timestamp of the machine that runs thingworx and the database, so i want thingworx to use this timestamp that came with the sensor data to store it in the database as the timestamp of the readings, so that when i try to query these readings and say i want it from timestamp 1 to timestamp 2 they will be stored in the database with timestamp 1 & 2 that has been set using a timestamp originally from the sensor data not the machine or server timestamp, when looked into it i found that i have to use this function in my subscribers and cancel the need to the log checkbox in the properties UI .  // Log multiple properties in a single ValueStream entry Things["ValueStreamThingName"].AddStreamEntry({ source: me.name, tags: undefined, timestamp: timestamp, values: { Temperature: me.Temperature, Humidity: me.

10241

PG_CG8-Gravel

TextField Widget showing suggestion box upon clicking in ThingWorx 9.6.1

A suggestion box is appearing upon clicking in the middle of the text-field widget as shown below:How to hide this suggestion box.  Regards,Priya

7211

AR_106044424-Participant

REST API request for SQL Query on Thingworx

Hello everyone,Currently I am working with Thingworx and Javascript. I am trying to do an API request from a SQL Query in Thingworx, having the following data:  Thing:  Test WPSQL (Query) Service: getTestService content:Select * from public.countries no inputs requiredoutput infotable (i changed to json, but got an error, infotable is successfull) Using Postman to try to test it:GET [Thingworx_Server]Thingworx/Things/Test%20WP/Services/getTest Params:Accept=application/jsonContent-Type=application/json Headers:appKey: Application Krey created on Thingworx Using GET I got 405 response, if I change it to POST, I got:<head>    <title>Unexpected Error</title>    <script>        function clickAndDisable(link) {              link.onclick = function(event) {                event.preventDefault();     

13122

AP_1034300816-Pearl

Can we increase "ScriptTimeout": 7200 ??

In platform-settings.json, I set timeout to 1 hour t generate around 200 reports in Production Server.  "BasicSettings": { ... "ScriptTimeout": 3600 }, Due the performance of production server, some times 92 reports generated in one hour and sometimes 150 reports generated in one hour. So shall I increase script timeout to 2 hours. Ex:  "BasicSettings": { ... "ScriptTimeout": 3600 },  ??? In Article - CS321502 - Service script times out with error Execution of Script terminated after : 30 seconds in ThingWorx Platform, I found that 'increasing the timeout limit of services too high could impact the performance of other areas of the application'.https://www.ptc.com/en/support/article/CS321502    Is it okay if iam increasing timeout to 2 hours for scheduler ?

9752

Ram_Boyapati3-Newcomer

required code page is unavailable on this machine.

9732

Anonymous

Dynamically change grid column in thingworx

Hello I have a mashup where i am using grid and I want to dynamically change the columns during runtime,Can someone please help me how to do it? Thanks 

5001

Anonymous

Sample example or entity to configure line chart

Hello Can someone please share sample entity or example to help me configure the chart in Thingworx? Thanks

5201

AV_1086747610-Marble

Adding new column field to infotable property of a thing in thingworx.

I have a thing entity which has a set of properties, i want to add a new column to one of the thing properties which is a infotable. For example I have a property named "metatdata" which is a value collection which has a lot of other properties, i want to update one of these properties which is a infotable for example "Data1". This table has 2 columns "column1" and "column2", I want to add a new "column3" here and after that i need to update the values also for the new column. Thanks. 

9373

Abhishek_Tirkey14-Alexandrite

HTML content in Model Popup

I want to display a model popup after clicking a button.In which the General Information is to be visible for the user.

8842

Abhishek_Tirkey14-Alexandrite

How to Access Pdf File from my ThingWorx System Repository

I have a pdf file in my system repository. How can I access that pdf kept in System Repository?

7081

WP_107813651-Visitor

Rockwell PLC Slow To Pull Data

Hi guys, I'm trying to pull data from 3 different Rockwell PLCs, however the data is reading and writing incredibly slow! I added the PLC to another Kepserver and it polled the data instantly. Any ideas what I'm doing wrong and why it is so slow? KepServerEX 6.17, V6 17.240.0

7971

Abhishek_Tirkey14-Alexandrite

Clicking a button to download a PDF file from System Repository

I have made a button linked with a link widget.If i click a button a pdf file should be download automatically. That pdf is stored in System Repository. How to make that?

5531

Sathishkumar_C17-Peridot

How to load the custom mashup with AMU container with Navigation?

We have created custom mashups for AMU. Our mashup flow: Base mashup --> Button click (Navigation) --> Navigate to new mashup with "Replace" behaviour.   I'm able to add into the AMU menu. But, when I'm clicking the button to navigate to new mashup, it doesnt taking AMU master. It's replacing with the mashup alone.   Base Mashup: New Mashup: When click the button from base mashup   @mstarnaud   

25112

GK_107933681-Visitor

when uploading the license activation response, I get an error that trusted storage is not available

when uploading the license activation response, I get an error that trusted storage is not available. Please help me 

9001

Jithink1-Visitor

Unable to query recordset on Log Group Reason: ConnectionWrite (send()).General network error

I'm using kepware datalogger. I have configured different DSN for different table login purposes. All the loggers were working fine in the application server. And suddenly this happening randomly for dataloggers Unable to query recordset on Log Group Reason: ConnectionWrite (send()).General network Error. Does anyone have any idea what this error means and how to resolve it ? Already the application is in live mode. But this is happening randomly. Network side everything was good having good ping.  

5971

Pratik_Aswale13-Aquamarine

how to upgrade Thingworx version from 9.5.4 to 9.6.0 using a War file?

Hello Developers, I m trying to upgrade my running ThingWorxFoundationMSSQL-9.5.4-x64 on windows by using ThingWorx-Platform-Mssql-version-9-6-0 war file. I did all the steps which are mentioned on ptc page but it did not work. So can anyone please help me to upgrade Thingworx? Thanks. 

15943

ThingWorx v9.7 is available now!

vkhokhar7-Bedrock

IoT & Connectivity Tips

 The latest release of ThingWorx, version 9.7, brings powerful updates across performance, scalability, security, and developer productivity. Designed to meet the evolving demands of IoT and AR solutions, this version equips businesses with the tools to build smarter applications, improve operational efficiency, and stay ahead of the curve. Performance & ScalabilityThingWorx 9.7 introduces key updates that enhance performance and scalability for large-scale operations. The addition of partitioned value streams enables faster queries and purging of massive data sets, streamlining data management. Lazy loading for grid components optimizes application responsiveness, ensuring a seamless user experience, even in data-intensive environments. Additionally, the new Data Ordering feature ensures that ingested data is processed in the exact order it is received, even across asynchronous systems. This capability guarantees accurate execution of application logic and precise end ca

64170

Tanquen12-Amethyst

KEPServerEX 6.16 - OPC UA communications fails after server reboot.

No errors that I know of but the server was rebooted around 7pm last night and the Ignition HMI server could not get any data until I logged into the KEPServerEX server and opened the KEPServerEX Configuration client. I did nothing else, This has happened before. How do we make sure that the OPC UA connection survives a reboot?

18032

krishnakomal21110-Marble

Thingworx application - Resolution 1920 * 1200

Currently application is showing up well at 1920 * 1080 .Need to make thingworx application usable at 1920 * 1200(Size of text ,apps - 100% and 150% ) but in the pc specified resolution is not available in display settings. Suggest us on how to proceed further.

26801

slucasTN10-Marble

Thingworx Remote Thing tags segregation

Thingworx version: 9.3 +Hello developers, i need help with a trouble:I have 12 equipments (PLC), for all of those have the same tags, and my doubt is, if is a good practice to segregate the tags between 12 things that are similar, but using tags that are bound to their respective PLCs. E.g.: Thing1 with tags T1_Temperature, T1_ContentWeight; Tthing2 with tags T2_Temperature, T2_ContentWeight and so on.Some considerations: all of those are on PTC Kepware Server using only one Industrial Connection.Questions to answer: 1: Is this a good practice? I haven't found anything about it in Docs and CS.2: Do this offers more performance than having only one Thing for all those PLC tags?3: Do we have some performance difference or network charge on some of these approaches?

7963

LY_103403189-Granite

how to get the PLC connection state in the kepware?

how to get the state in the picture in thingworx service?thingworx9.3/kepware6.11

10731

Abhishek_Tirkey14-Alexandrite

How to make a Collection Widget?

How can we make a collection widget?How to bind data on that? I need to make a collection widget. How can I make that?what is the use of mashup property binding, UID Field? 

8502