IoT & Connectivity

Hi!I have upgraded from kepserverEX v5 to v6 on a new server, and tranfered the license:)My problem is that after a while all tags stops working and i see tag quality turns bad(Configuration error). It shouldnt be licens cause i see status on license utility=good. I then need to restart kepserver and it works again, so it kinda looks like license issue but idk how  😐 Anybody knows how to deal with this issue?

At the moment I have a small problem when getting the data from MQTT.I understood that Kepware can get the message from MQTT based on the JSON format, but when that format is not in the JSON, what should I do? For example, If my MQTT has a topic is "homeassistant/binary_sensor/IPC1" and the message of the topic is a string like 99-99-99-99 (not in the JSON format), how can I get the string 99-99-99-99 in Kepware? Any ideas?here is the picture for more understanding of my situation 

Trying to update the production (part count) for the past timestmp based on the "Production Event UID". Used the following service, PTC.SCA.SCO.MnfgCommonProductionUtilsThing.AdjustProductionQuantity_PRD() The count reflecting into current shift or current production event. The part count considered as current part count from machine. What is best practices or possible ways to update the part count for past timestamp using production event?   @mstarnaud 

I am using ThingWorx Platform Release 9.2 and DatecodeSP0thingworx plalform running come out the below error:it's can spilt 3 phaseat first it's come out:[SECURITY FAILURE Anonymous:@unknown -> /ExampleApplication/IntrusionDetector] Invalid input: context=HTTP header value: referer, type(HTTPHeaderValue_referer)=^.*$, input=https://bcnkmns0079.kmn.prod.cnb:8083/Thingworx/Runtime/index.html?mashup=BayerOEE_FloorSelect&twxToken=123&appKey=ed7a791e-6e50-46ba-af4b-fcc5753ede73&x-thingworx-session=true&user_id=GFWMB&user_name=陈兴梅then come out :Execution error in service script [getBoardRoomEquipment] :: Execute Query failed. Please check Database logs for more details.the last :com.mchange.v2.async.ThreadPoolAsynchronousRunner$DeadlockDetector@5d7dcbd2 -- APPARENT DEADLOCK!!! Creating emergency threads for unassigned pending tasks!Here are the errors that I facedExecution error in service script [getBoardRoomCleanStatus] :: Execute Query failed. Please check Dat

Hello All, I am using GetProperties service from Dynamic ThingShpe, I have enabled automatic value update.The properties which are being bind are set via service as it is calculated field (Not logged but persist). Thingworx version : 9.7 On page load I got warning in application log as below:ApplicationLogOn Mashup log, below info shown:MashupRuntimeLogAny idea why I am getting this warning in application log, and how to avoid this.

I am prompted to enter in my Windows admin login, which I have done, but nothing works. I've re-installed the software several times but no means to turn it off, Any way to bypass?  All I want to do is download my license.  

I am currently migrating projects from ThingWorx 9.3 to 10.1 and need to import several extensions required by the existing applications.List of required extensions:PTC.BaseCSVParser_ExtensionsTWX_Converge_Core_ExtensionPackageSCO_Common-extensionTwilio_ExtensionsMail_ExtensionsTWX_Converge_Styles_ExtensionPackageinfotableselector_ExtensionPackageFactoryDemo-extensionOA_OperatorAdvisor-extensionAppHomePage-extensionLogoutWidget-Mfg-extensionHowever, I am unable to determine whether any of these extensions have additional dependency extensions that must be installed beforehand.I could not find a dependency list or reference on the ThingWorx portal or documentation that clearly specifies extension-to-extension dependencies for these packages with compatible versionCould you please confirm:Whether any of the above extensions have mandatory dependencies on other extensionsIf there is an official source, document, or tool within ThingWorx to verify extension dependencies before import

Hello everyone. We use KepserverEx as OPC UA server and MCE get tags from KerserverEx. Looks like there are some limitation in Kepserver side, MCE can't get more than 1K tags at the same  time, if exceed the limitation, the tags will be null.We tried to separate tags into several devices in Kepserver but didn't works. 

Hi everyoneBasically I'm trying to log data into an SQL server, I get the correct tag value and tag name, but with the time I'm not able to see it correctly in SQL In SQL I have the column Time as data type: timestampand the data that logs is in hexadecimal, so is not what I wantI've actually use data type datetime2 as well in sql but then I get an error in Kepware (Error Data Logger Plug-in Unable to query recordset on Log Group 'loggroup'. Reason: Conversion failed when converting date and/or time from character string)You can see it in the snapshots    does anyone know how can I actually submit the time in the SQL server? or like what datatype should be in Kepware and SQL? please help 

Hi Folks, I have a requirement to download the files of Windchill objects into Thingworx repository. I am getting the Link of files inside Thingworx using Odata Connectors. I am able to generate the file in Repository but when I try to open the file getting error "Failed to load PDF document." Below is the code I am using :// result: JSONlet inputJson = Things["ptc-windchill-integration-connector"].downloadAsZip({respondWithZip: false /* BOOLEAN {"dataShape":""} */,$expand: undefined /* STRING {"dataShape":""} */,    objectId: <objectId>}); // result: JSONlet csrf = Things["Thing.ODataConnector.ProdMgmt_TH"].GetCSRFToken({$select: undefined /* STRING {"dataShape":""} */});      item = inputJson.items[0];let params = {url: <file_url> /* STRING */ ,headers: {"CSRF_NONCE": <Nonce token>,                "Accept": "*/*",                "X-Requested-W

Based on my experience in the majority of large companies there is a huge need to connect different tools from different vendors. The discussion I would like to launch in this context is: can ThingWorx be used as the tool "integrator" between PTC and 3rd parties tools? Example of a use case: collector \ integrator between Windchill and a 3rd party tools (ALM -requirements management system > keep the link across  artifacts from different tools platforms and keep traceability (changes impacts \ alerts)

I'm a student currently working on a learning project related to IIoT, and I need the ThingWorx trial installation package(with a valid license) for testing purposes.Could you please guide me on how to apply for the trial access and download the installation package? Any links or steps would be greatly appreciated.Thanks a lot!

I just installed V7 Data Logger and would like to be able to import 4,000+ log items.  The connectivity suite has export/import capabilities. I don't see it for Data Logger.  Is there a way to manipulate the log items via JSON, REST api, or other method?

I am using ThingWorx Platform Release 9.1 and DatecodeN/AWhen attempting to re-import the license file, the process completes with the status 'Ignored' instead of 'Successful'. Please advise on why the license is not being re-imported successfully and how to resolve this issue.Here are the errors that I faced4.016+0000 [L: ERROR] [O: c.t.s.s.l.LicenseFetcher] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to process capability response because Storage anchor break found.2026-01-07 10:35:04.032+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to read trial license file. Attempting to load as Paid license2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Storage anchor break found.2026-01-07 10:35:04.079+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ====================================================================2026-01-

Hi, I am adding a new Mitsubishi Ethernet iQ-R series PLC to an existing FTView SE SCADA which is using Kepware for comms.  The issue is the addresses I need to add to the new Kepware config have not been mapped into contiguous blocks and are widely spread about.  Will this be a problem if I create static tags in Kepware with such scattered addresses ? When I began working on SCADA systems in the 90's I was always told that any data that was to be read or written to by SCADA should be mapped into contiguous blocks, otherwise you would end up getting multiple read transactions which would affect comms performance.  Is this still valid today with fast Ethernet and multi core CPU's ?

Hi everyone, I am running ThingWorx Flow 9.3.10 and I’m hitting a wall trying to fix an expired self-signed certificate. The Issue: My self-signed certificate for Flow expired, so I needed to regenerate it. I followed the official guide here: CreateSelfSignedCertificate.htmlI generated the new files, placed them in the SSL directory, and restarted the services. However, Flow is now failing to connect. Symptoms:Redirect Loop: When I try to open the ThingWorx Flow app, it automatically redirects me back to the ThingWorx Composer.Validation Error: When I run ValidateFlowSetup in the WorkflowSubsystem, I get:[FLOW-API-01] - Failed to connect to Flow: Internal Server ErrorLog Error: The flow-exchange module logs show this error, which suggests a trust issue:{"module":"flow-exchange","timestamp":"...","level":"error","message":"unauthorized access"}It seems like the internal services aren't accepting the new certificate I generated. Has anyone experienced this? Is there an ext

Hello everyone, I am trying to read data from Allen Bradley PLC. However, Kepserver is unable to read all the data. Below are few errors that are occurring: Date Time Level Source Event12/23/2025 6:20:52 PM Warning Allen-Bradley ControlLogix Ethernet  | Unable to read tag. Controller tag data type unknown. Tag deactivated. | Tag address = 'PROGRAM:P09_INFEED.STCAMSBM1', Data type = 0XD37F. Date Time Level Source Event12/23/2025 6:20:52 PM Warning Allen-Bradley ControlLogix Ethernet | Unable to read tag. | Tag address = 'PROGRAM:P09_INFEED.FBSTARAXIS3', CIP error = 0XF, Extended error = 0X2100. Date Time Level Source Event12/23/2025 6:36:03 PM Error Allen-Bradley ControlLogix Ethernet  | Database error. Unable to resolve CIP data type for tag. Setting to default type. | CIP data type = 0X8871, Tag name = 'OPT_PrintCheck', Default data type = 'DEFAULT'. Can anyone help me above issues please ? Regards,Danyal Shahzad 

I can't find an explanation of how this filter works in order to explain to users how to use it.  If I type "abc" into it will it return all rows where any cell has a value starting with abc?  

Hello I have followed all the steps as mentioned in the article, I have installed the new tomcat 9.0.110 but my thingworx is still redirected to older tomcat version if I stop that thingworx page is not loading Two questions 1) do we need to use older(9.0.88) web.xml and server.xml and copy into new tomcat webapps 2) I was not able to understand point 6 in the article https://www.ptc.com/en/support/article/CS272588 as it says directly copy the older ones and paste into new tomcat folder VS Point 19 and 20 says that we need to edit web.xml and server.xml https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/Installation/install_java_and_apache_tomcat.html#wwID0E4KGM do we need to remove the older tomcat folder from C:\Program Files (x86)\ThingWorxFoundation\tomcat

I observed something strange when working with Run Time Instance permissions on a Thing Shape and wanted to ask if this is expected behavior or a potential bug.  To demonstrate I'll propose a scenario.  I am using ThingWorx 10.0.Created entities:TestUSR - User for testing access.TestTS1 - Contains property "TS1Prop" and service "TS1Service"TestTS2 - Contains property "TS2Prop" and service "TS2Service"TestTT - Template inheriting GenericThing template. Contains property "TTProp" and service "TTService"TestThing1 - Thing inheriting TestTT template. Contains property "ThingProp" and service "ThingService"Now I configure permissions on TestTS1 only.  The rest of the entities will not have any permissions configured.Grant 'Property Read' and 'Service Execute' run time instance permissions to TestUSR.  See below.Now I run Access Report for TestThing1 for user TestUSR.  This initially looks fine, but when I dig into the Specific Permissions by clicking

Does any one here know how to display ThingWorx mashup on TV using a digital signage tool AppSpace?  

For Thingworx 10.0.0 in the line chart widget... I am trying to limit the number of x axis labels. I see this is possible if the x axis type is numeric or date type. However, with string type, the property numberOfXAxisLabels is not visible. Is there a way to limit this somewhere when the x axis is a string type?

Hi Community,  I am using Thingworx 9.7.1 version and I have this Show/Hide Log error reproducing on page load which I am not able to debug which says  "An error occurred which accessing property NoBindingIcon and NoBindingText". PFA the screenshots attached for reference.  I am using a master mashup with side panel with a grid, upon row selection it loads a collection of cards.Can anyone tell me why this error is appearing?  Let me know if any further details are required.

I am using a Line Chart widget in ThingWorx Mashup to display time-series data. I would like to add a trend line (for example: linear trend / moving average) on top of the existing line chart to show the overall trend of the data. Is there any built-in option in ThingWorx Line Chart to enable a trend line?If not, what is the recommended approach to implement a trend line?

When will the Tia portal Exporter support Tia portal V20 Projects ? Greetings Frederik