PTC eSupport Help Discussions

It looks like the article viewer has gone through a redesign again.  Unfortunately the "Support" button has been removed.  I use this button dozens of times every day.  Please bring it back!  The button is still there on the landing page, just not on the KB articles.

I can't find the BSWT nor the Request Detailed License Reports in the new website, please help!

When users make comments on documents, they recieve an unhelpful automatic reply that fails to even capture the original comment.   "Dear M. Hermosillo, -------------------- Customer Feedback:      AF-17391 Article #:                         CS225523 -------------------- Thank you for taking the time to submit your feedback on this article. We at PTC Technical Support have reviewed the feedback that was submitted for Knowledge Base Article CS225523. We would like to better understand how we can improve this article or our software. If you could provide further clarification on your feedback by submitting additional comments using the Feedback option on the article, it would help us get started. Please note that replies to this email address will not be monitored. We appreciate your effort in helping us improve the quality of our arti

On PTC's site if I go to Support > Sign up for Technical Alerts the Summary tab states "You will not receive any Subscription Emails as you have checked Suspend Delivery box on Preferences tab."  When I go to the Preferences tab the page is blank.  How do I get this fixed?  I can't find a way on PTC's site to contact them about it.

Something changed with the formatting (CSS?) of knowledge base articles recently where images now auto-scale to fill the available browser space in the Edge browser.  This might be great for smart phones but it is horrible for "normal" monitor resolutions (1920 x 1200).  Please stop resizing images larger than 100%.   Some examples: https://www.ptc.com/en/support/article?n=CS200682   https://www.ptc.com/en/support/article?n=CS182596 Edge Browser: Chrome Browser:

Hello all,   Sharing an early message with this group to let you know that we launched a new self-service portal as a fully functional beta yesterday evening. If your PTC preferred language is set to English, you can access it from the banner on the regular eSupport page. We'll release in other supported languages in the next day or so,   Be ready for the onboarding and walkthrough. It's a one-shot to gather information to enhance your subsequent experience. If it's a success, we'll build additional features under your preferences to manage that info over time.   Learn more about the new features in this short blog. Be sure to explore, and share feedback the before the others, using the widget at the top right !

Has any one else received a Technical Support eNews & Alert that included a link to Creo 5.0 SneakPeek (B000)? The link doesn't work - it only links to the standard software download page.  

The last several times I have tried to upload data via FTP to a tech support case, it hasn't worked.  I am following the instructions in CS156868.  I'd open a case for this upload issue, but apparently I'm not allowed to open cases for "Electronic Services".  Here are some screenshots showing the problem.   From the command prompt:   From FileZilla:   Is anyone else having this problem?

As a followup to my previous post "https://community.ptc.com/t5/Community-Feedback/PTC-KCS-and-the-PTC-knowledge-base/m-p/492621#M148", I am informed this is the only forum to provide this feedback.   1. Spell Check.  Please use it on the title, the body, the entire article! 2. Review process. Why are so many mistakes getting through?3. Grammar and style. e.g., links on a page should stand out and not look like the rest of the text (see my comments on CS183915 for an example)  Does your team utilize a style manual?   I was heavily involved at my previous employer in KCS as an Author, Reviewer, Publisher and some coaching. After working with PTC support and the PTC DB for almost 2 years now, I had to get this off my chest.  These are all common problems that are relatively easy to fix.  You have excellent products and your support materials should be nothing less :  )    

Please update PTC community link on support site

PTC New Article Viewer

PTC New Article Viewer

Nov 2017 Web release

Nov 2017 Tool release

Nov 2017 web release

PTC Support Portal page

PTC eSupport new Landing page

Moved for visibility.

Moved for better visibility

I am having a problem accessing support pages once Google Analytics has appended it's cross domain tracking "stuff" to the URL.  For example, attempting to access this URL: http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html automatically turns into this URL: http://support.ptc.com/help/creo/creo_pma/usascii/index.html#page/detail/dims_switching.html&_ga=2.4981937.322536377.1504615043-677429708.1500405891 Normally that wouldn't matter except the second URL doesn't work (for me): Manually removing the extra "stuff" from the URL in the brower's address bar does allow the intended page to correctly load.

On November 14th, attendees at the PTC Forum Stuttgart will have a chance to learn about the eSupport Help community and how to get advanced notice and access to new web tools, proactive support, feedback studies, product updates, and more. For example, members of the eSupport Help community were first to learn about the popular new article viewer and were able to give feedback in shaping the final version.   If you are in Stuttgart, visit the Support Services team at their booth in the Customer Success area to receive a special thank you gift.   Get your thank you gift by simply doing one of the following: Leave a comment on this post Upload a photo from the show as a comment on this post Kudo this post Then show your comment or kudo to show staff on your mobile device and the gift is yours. (Please note: this  gift applies to in-person attendees at the International Congress Center Stuttgart only.)   Not a member yet? Sign up or log in to the PTC Community and t

Today I typed in www.ptc.com and found that it doesn't go to PTC anymore. Instead it goes to some Apache Tomcat website that doesn't seem to have anything to do with PTC. At least it doesn't look anything like the PTC that I normally get.Michael P. Locascio

Hi,   I have some requirement like How to read csv/excel file that reside on network path instead File repository.   Example:   In below example you can see I want to read a csv file 'EmpDetails.csv' that reside under path 'C:/Users/NG6F868/Desktop' instead File Repository  'EDURepository' but I am getting error 'Wrapped com.thingworx.common.exceptions.InvalidRequestException: File Repository [C:/Users/NG6F868/Desktop] Does Not Exist Cause: File Repository [C:/Users/NG6F868/Desktop] Does Not Exist' when I test the service.   var params = {        path: 'EmpDetails.csv' /* STRING */, columnMappings: 'FirstName,LastName,DOB' /* STRING */,    hasHeader: true /* BOOLEAN */, //longitudeField: undefined /* NUMBER */, //dateFormat: undefined /* STRING */,*    fileRepository: 'C:/Users/NG6F868/Desktop', //fileRepository: 'EDURepository' /* THINGNAME */, //latitudeField: undefined /* NUMBER */, fieldDelimi

Hello all, Just a quick message to let you know we're aware of the header / footer issue on articles and are working to address this now. There isn't any impact on the body of the articles themselves. From a content perspective, they are complete. Thanks for your patience, and we'll post updates to this thread as we make further progress.

Just a few lines to let you know that we've recently added the following Products to our scope for the Dylan "Intelligent Knowledge Agent" when opening cases: Servigistics BI Insight Servigistics Click Parts Planning Servigistics Connected Field Service Servigistics Connected Service Parts Management Servigistics Field Service Management Servigistics InService Servigistics InService MRO Content Servigistics Mobility Servigistics Parts Planning Servigistics Pricing Servigistics Remote Service Servigistics Service Logistics Servigistics Service Network Management Servigistics Service Network Visibility These products were not initially included when we first introduced the feature last November, as we did not have a sufficient number of articles to reach a minimum predict rate. This no longer being the case, your experience when logging cases will change slightly. Please see this blog and embedded video for details.