PTC eSupport Help Discussions

SPR 10097712 has destroyed another drawing.  Sometimes when you redesign a part you lose the drawing mode Datum A feature.  If you delete the entity that the GTOL was placed upon (surface),and the Drawing mode Datum A was placed upon this GTOL, then you have permanently (no fix) screwed your drawing per no Drawing mode Datum A allowed -- ever.  Skips to Datum B 100% of the time...  The Datum A is no where to be found using any utility.  And of course is not on Drawing Mode Annotation Tree.  I can create this bug 100% of the time.  The problem is avoiding it.  You are just working on the part -- drawing not even up in memory, and you can permanently destroyed the drawing if later the no broken GDTOL with the datum is deleted. I have 5 sheet E size drawings that have taken days to recreate.  And we are ITAR, can never send PTC the files to be fix -- per PTC's request.  Anybody see this?  Anybody fix this?

The case viewer seems to be dumping the raw contents of inline images directly into the case viewer.  Seems like it should just be listing the image name without exposing the encoding.   See the comment below in this case:  C15472736      

The case logger datecode list is out of date again.  I would have thought new datecodes would automatically appear when released publicly, but that does not seem to be the case.  Looks like someone needs to go in and manually update these.   Missing Creo 5.0.6.0   Missing Creo 6.0.5.0   Missing Creo 7.0.1.0   Apparently these lists haven't been updated since at least April...  

I'm noticing today that many of the knowledge base articles now have huge sections of white space in them.  Not sure what changed, but want to make sure someone is aware.   https://www.ptc.com/en/support/article/CS298379

Hi, May I know why I don't have any selection for Site ID? I want add new hardware for Mathcad, but the is nothing to select at the Site ID selection.

How do I download an older version of Mathcad?

I'm noticing today that the feedback widget and the left side menu are missing on all PTC KB articles.  It's not browser specific,not computer specific, and not article specific.  Seems to be something going on with PTC.   Yesterday: (still had a browser session open)   Today:  (stuff highlighted above in red boxes is missing)  

when i open a support case. The following error will appear. "A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience" I am not sure what happened on my web account. please help me about it.

How do I found out the online supervisor for our account?   My account has not been given the licence admin/download privileges yet although it was already upgraded to be a live support OU account.   The accounts supervisor at the OU needs to grant these privileges to this account, but I don't know who it is?

When I create a user account for a colleague, he does not receive any notification email (looked in his Spam inbox, nothing). The account number shows up in my list but he doesn't receive the email to change the password and I can't re-trigger anything from my end as admin.    Can somebody help?   Thanks, 

1. If we checkout and promote on PF so will implementor automatically recompile all LF and dependent RPG, DSPF , printer files etc ? 2. If record format of PF is used in other Files then will implementor automatically recompile them ?

I'm trying to download latest CPS14 for 11.1 M020 but the HTTPS download button just takes me to the PTC home page. Is anyone else finding that?

If you own several subscriptions, you may want to consider co-terming your contracts to simplify administration. Here’s a quick new read for you: https://www.ptc.com/-/media/Files/PDFs/Services/renewals-toolkit-on-your-terms.pdf   Let me know if you have any questions or – even better – reach out to your Renewal Advisor!   Bettina

How do I change the online supervisor for our account?  The old one is no longer with the company.

As happened before , search on Knowledge base dose not work. Search returns community articles only. Please, solve this, it impacts our work very much.  

Hello, I wanted to fill out the Case Logger for an issue with Creo 7.0 but there is no "Creo Parametric - Release 7.0" entry in the drop down list. How can I get in contact with the PTC technical support regarding Creo 7.0 issue?   BR Alexander

I created a license management case a couple of days ago and I'm noticing that the 'normal' web tools won't display it.   1.)  It's not listed under 'My Active Requests' on the support home page.   2.)  It does not appear on the Case Tracker page, even though the product is set to 'LicenseMgt Service'.   The case definitely exists and is active, so why is it so hard to get to?   Thanks.

Is it just me, or is the knowledge base search ignoring all of us?  

Hello，   When I click "manage licenses" button on eSupport page, I got following warning: "Access Denied - Insufficient Privileges A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience."   I don't know how to deal with this problem, please me! Many thanks!   Best Regards

Support site lest me log a case but says my support is inactive. My license says its active. the Update killed my datalogger and I'm not sure of the case will even get reviewed. 

The “Renewals Toolkit Subscriptions Guide” which defines PTC terminology and covers a couple of our subscription concepts here at PTC is now available here.   The guide answers some of the typical questions our users may have around subscription topics.   Please share it with your peers and reply to this message board with any open questions you might have.  We can build meaningful collateral together. Thanks in advance!

Those of you who are on a subscription or on an active support contract, are entitled to upgrade to the latest version of Creo. With Creo 7 just recently launched, we have compiled a bunch of useful information on the new Creo Upgrade Resource Center.     We hope this addresses many of the questions you may have around upgrades, new functionality and where to find support from us for doing the upgrade.   Let us know if you think anything is missing!   Creo Upgrade Resource Center        

  We are bringing the Liveworx UX Lab to you this year! Contribute to the design and development of PTC’s service solutions from the comfort of your home.   Participate in online 1:1 session with PTC Researchers and Designers to take our prototypes & conceptual designs for a spin, share your expertise to directly impact the experience of our future products.   For all Liveworx 2020 UX Lab sessions, click here   PTC service solutions session links: PTC Website Design and Navigation Concepts PTC UNIVERSITY: Virtual Educational Experiences PTC WEBSITES & ONLINE TOOLS: Tell Us Your 5 Most Important Tasks PTC Solutions for PTC.com Single Sign-On for PTC’s Products PTC ONLINE SUPPORT & RESOURCES: Experiences and Expectations

Under https://www.ptc.com/support/preferences you can reset your preferences   BUT as a user of PTC Integrity Modeler (Note: NOT PTC Integrity) and Process Director I can't correctly select my preferences. In fact I can't get anywhere close.   I can't see anything related and nothing relating to WindChill either (which is where PTC IM now is).   Could someone please sort this out - even allowing Free text on the "other" screen would at least allow to to "collect" information on what people are coming to the portal to use.

When searching in Google Chrome, I get special characters on the webpage as shown on the attached screen shot.