PTC eSupport Help Discussions

KB search does not work correctly with the Brave web browser when 'Shields' (ad blocking) is active.     Brave automatically blocks trackers and ads and the KB search doesn't work correctly if this is feature is turned on.  Here is what is being blocked: www.googletagmanager.com/gtm.js?.... ptc.112.2o7.net/b/ss/ptc-support-new/1/H.21/s85937276772658?.... support.ptc.com/search/style%20library/js/sitecatalyst.js?.... ptc.112.2o7.net/b/ss/ptc-support-new/1/H.21/s854318250515?.... ptc.112.2o7.net/b/ss/ptc-support-new/1/H.21/s82260307874580?....  

PTC's Search Tool is currently returning error message of "Sorry, something went wrong." Therefore, customers are unable to conduct the normal Search activities. Our Systems team is aware, and working top priority to resolve this issue. We apologize sincerely for the inconvenience and will update once this is addressed.

I am working on a workflow. I created an expression. I want it to appear on the screen when the user enters multiple data. However, whenever multiple entries are made, it brings "null" to the beginning of the attribute value. The html code I created to appear on the screen and the screenshot of the Error are attached. I request your help.     com.ptc.core.lwc.server.PersistableAdapter obj = new com.ptc.core.lwc.server.PersistableAdapter(primaryBusinessObject,null,null,null); obj.load("REF_TEKLIF_NO"); Object value= obj .get("REF_TEKLIF_NO"); if (value instanceof Object[]) { Object values[] = (Object[]) value; for(int vv=0; vv < values.length; vv++) { REF_TEKLIF_NO = REF_TEKLIF_NO + (vv == 0 ? "" : ", ") + (java.lang.String) values[vv]; } } else { REF_TEKLIF_NO = (java.lang.String) value; }

Hi so i accidentally registered for a basic account a few months back but when i needed to use creo i realized that i dont have access to the academics part. I registered with my school email, hope someone can help

The link to PTC Technical Support in the PTC FlexNet Licensing and Installation FAQ is broken.      

This hyperlink on the License Management page needs to be corrected or removed:   Currently it just leads to this page:    

English Installation Guide guide for Thingworx 9.0 link in Reference Documents search is broken. Message: 404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.   Link: https://www.ptc.com/support/-/media/support/refdocs/ThingWorx_Platform/9,-d-,0/Installing_ThingWorx_9_for_Windows.pdf?sc_lang=en    Other languages seems ok.

SPR 10097712 has destroyed another drawing.  Sometimes when you redesign a part you lose the drawing mode Datum A feature.  If you delete the entity that the GTOL was placed upon (surface),and the Drawing mode Datum A was placed upon this GTOL, then you have permanently (no fix) screwed your drawing per no Drawing mode Datum A allowed -- ever.  Skips to Datum B 100% of the time...  The Datum A is no where to be found using any utility.  And of course is not on Drawing Mode Annotation Tree.  I can create this bug 100% of the time.  The problem is avoiding it.  You are just working on the part -- drawing not even up in memory, and you can permanently destroyed the drawing if later the no broken GDTOL with the datum is deleted. I have 5 sheet E size drawings that have taken days to recreate.  And we are ITAR, can never send PTC the files to be fix -- per PTC's request.  Anybody see this?  Anybody fix this?

The case viewer seems to be dumping the raw contents of inline images directly into the case viewer.  Seems like it should just be listing the image name without exposing the encoding.   See the comment below in this case:  C15472736      

The case logger datecode list is out of date again.  I would have thought new datecodes would automatically appear when released publicly, but that does not seem to be the case.  Looks like someone needs to go in and manually update these.   Missing Creo 5.0.6.0   Missing Creo 6.0.5.0   Missing Creo 7.0.1.0   Apparently these lists haven't been updated since at least April...  

I'm noticing today that many of the knowledge base articles now have huge sections of white space in them.  Not sure what changed, but want to make sure someone is aware.   https://www.ptc.com/en/support/article/CS298379

Hi, May I know why I don't have any selection for Site ID? I want add new hardware for Mathcad, but the is nothing to select at the Site ID selection.

How do I download an older version of Mathcad?

I'm noticing today that the feedback widget and the left side menu are missing on all PTC KB articles.  It's not browser specific,not computer specific, and not article specific.  Seems to be something going on with PTC.   Yesterday: (still had a browser session open)   Today:  (stuff highlighted above in red boxes is missing)  

when i open a support case. The following error will appear. "A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience" I am not sure what happened on my web account. please help me about it.

How do I found out the online supervisor for our account?   My account has not been given the licence admin/download privileges yet although it was already upgraded to be a live support OU account.   The accounts supervisor at the OU needs to grant these privileges to this account, but I don't know who it is?

When I create a user account for a colleague, he does not receive any notification email (looked in his Spam inbox, nothing). The account number shows up in my list but he doesn't receive the email to change the password and I can't re-trigger anything from my end as admin.    Can somebody help?   Thanks, 

1. If we checkout and promote on PF so will implementor automatically recompile all LF and dependent RPG, DSPF , printer files etc ? 2. If record format of PF is used in other Files then will implementor automatically recompile them ?

I'm trying to download latest CPS14 for 11.1 M020 but the HTTPS download button just takes me to the PTC home page. Is anyone else finding that?

If you own several subscriptions, you may want to consider co-terming your contracts to simplify administration. Here’s a quick new read for you: https://www.ptc.com/-/media/Files/PDFs/Services/renewals-toolkit-on-your-terms.pdf   Let me know if you have any questions or – even better – reach out to your Renewal Advisor!   Bettina

How do I change the online supervisor for our account?  The old one is no longer with the company.

As happened before , search on Knowledge base dose not work. Search returns community articles only. Please, solve this, it impacts our work very much.  

Hello, I wanted to fill out the Case Logger for an issue with Creo 7.0 but there is no "Creo Parametric - Release 7.0" entry in the drop down list. How can I get in contact with the PTC technical support regarding Creo 7.0 issue?   BR Alexander

I created a license management case a couple of days ago and I'm noticing that the 'normal' web tools won't display it.   1.)  It's not listed under 'My Active Requests' on the support home page.   2.)  It does not appear on the Case Tracker page, even though the product is set to 'LicenseMgt Service'.   The case definitely exists and is active, so why is it so hard to get to?   Thanks.

Is it just me, or is the knowledge base search ignoring all of us?