System Administration

I am using Creo Parametric Release 12.4 and Datecode12.4.2.0Hello,We are encountering a problem when creating the .bom file. The .bom file is created, but it is limited to 2-3 characters, whereas we need more characters in this .bom file. We would like to avoid having to modify it manually each time, but rather have it allow more basic characters. Is there a configuration that allows us to do this?Thank you in advance,Best regards,

I frequently disconnect and reconnect to our network when i bring my laptop into conference rooms for meetings. Creo often gets stuck with popups on top of popups (unsaved data warning, license lost, and Windchill server unavailable). I am forced to restart because I cannot select the "retry" option on the license lost dialog as its covered by another popup that can't be moved. Is there a way to get around this?

I have installed Creo 12 successfully on 2 machines but on one of the machines I get the errors below and the browser fails to work. Presumably the errors below is because the browser is not working.   Things I have tried already: Removed all config / UI files (Vanilla install) Reinstalled using an install script that worked on the same hardware Deleted the Creo Agent and Platform folders and replaced with folders from a known working install Performed a Windows Control Panel > Apps >PTC Creo 12 Platform Services > Modify > Repair I have Creo 9.0.9.0, Creo 12.4.0.0 and Creo 12.4.2.0 installed. Creo 12.4.2 works fine as far as I can tell other than the internal browser not working, but I do need it to be working.   Any other suggestions? This happened one other time and I had to reimage which I am really trying to avoid.  

how can i run utility system window basically command prompt in creo 12 with mapkey its not happening with this latest version

Hi EveryoneI am using two separate detail files for two different config options:drawing_setup_file format_setup_fileWhen I create a new drawing, I get the following error in the Message Log:Error(s) in C:\Program Files\PTC\Creo 11.0\custom\ISO-prt-asm.dtl. See datafile.ers.  In datafile_error.txt, the error is:ERROR - C:\Program Files\PTC\Creo 11.0\custom\ISO-prt-asm.dtl, line 2: Invalid value 'CALCULATED' for keyword 'text_height'.Note:Both detail files contain the same config option text_height.In ISO-prt-asm.dtl (used as drawing_setup_file), the entry is:text_height CALCULATED (Causing an error)In ISO-frm-prt-asm.dtl (used as format_setup_file), the entry is:text_height 3.5 (Not causing an error) OBSERVATION:If I changed the value of "text_height" from 3.5 to "CALCULATED", ISO-frm-prt-asm.dtl file is also making an same error I mentioned above. Software: Creo Parametric 11 Can Someone help me on this? Thanks.

Hello, everyoneWhen adding the "search_path" option in the Configuration Editor, if the path contains spaces, Creo+ crashes with a “fatal error encountered”. The crash results in EXCEPTION_ACCESS_VIOLATION. The Creo-generated traceback log file is attached for reference.Paths containing spaces are expected to be supported. This behavior worked correctly in Creo 7.0 and is consistent with PTC official documentation, where examples of "search_path" usage also include paths with spaces.In our environment, removing spaces from folder names is not a viable workaround, as we are using corporate directories managed via OneDrive, and the space is part of the root-level folder name.As a result, this issue causes significant difficulties when manually defining paths for multiple subassemblies (up to 10 in our case) and standard components. Since I work with multiple projects daily, repeatedly locating missing components is inefficient and negatively impacts productivity. I would l

Is anyone aware of any compatibility issues with Creo 7 (and/or later) on the new NVIDIA RTX 5000 Blackwell GPU's?

We are try to install CREO 11.0.5.0 version and not getting parametric folder, Its creating only two folders (Common files and Install manager), Please guide us

NO MODELING NOR DETAILING ISSUES REPORTEDTHE REQUEST IS TO PROVIDE CREO 4.0 M150 DATA CODE INSTALLATION FILES

Where can I download this tool? I have searched everywhere and can't seem to find it. The furthest I have gotten is: ENGINEERING.com | File Downloads but when you launch the installation launcher it asks for a password... I can't find it anywhere else. Any ideas?

So i was making 2D drawings when my screen suddenly went black, after waiting my pc started up again and my desktop looked funny as in my pictograms got bigger ec, then when i opend creo evrything is fine untill i open a assembly. After restarting i tried making a new part but it starts fine till i try something and then it just freezes. How can i fix this? i looked around for a solution but im not a techy guy.It freezes as soon as i select to see the planes  

When working in Creo, the preview of the part is not visible. It has been like this for many generations, now running Creo 10.0.9.0. I tried pressing the install creo viewer link but the installation that poppet up was for creo viewer 9 and I already have creo view 10 on my system. When looking at this part through a normal browser, ie not built in to Creo, I can see the 3d thumbnail. Is there a setting that enables this somehow or do I need a different version of Creo View? 

I would like to create a map key to save a file to the current working directory\Release with the current date. Is there a way to do this with a variable? ie  %CWD\Release\filename.%mm%dd%yy.pdf

I am using Creo Parametric Release 9.0 and Datecode9.0.6.0PDM Server to Local workspace Connectivity issuesHere are the errors that I faced1.The child, top-level assembly was loaded, but the retrieval error persisted even after leaving the system connected to the network for 9 hours.(During this time, we did not disturbed Creo interface).

Hi All, I'm working with PTC Creo 8.0.12.0, with a 49" Samsung wide screen monitor and a NVidia RTX4000 graphics card. Allthough I'm very satisfied with the new wide screen I've got one issue I can't figure out. I would like to use Creo at the right half of the screen, while using the left side for documents, email etc.However every time I open a new window it's new position is on the left side with the size of about 90% of the whole screen. So every time I'm opening a new window I have to drag and resize it, which is very annoying.Is there any way I can get Creo to open new windows at the same size and position as the main window? Thanks in advance!  

We switched to Creo Parametric 11.0.5.0 on Monday.Now we’ve noticed that when we save an assembly that hasn’t been modified, all the contained parts and assemblies that are in an older Creo version are also being saved. In one example, 160 out of 211 Creo files were saved. The config.pro save option is set to save_objects changed_and_specified. Even save_objects changed has no effect.The problem is that our document management tool “Workspaces Desktop” from the company Contact interprets this as a change and now considers all these documents as modified, wanting to save them or even re-index documents that have already been released. That would be disastrous.Has there been an adjustment on PTC’s side? This behavior was definitely different in Creo 9 and previous versions! It’s not related to versioning. That option should remain active.This is about saving files that have not been changed. We just tested again with Creo 9 using a different assembly. Same procedure: once with Creo 9, on

I am using Creo Parametric Release 12.4 and Datecode12.4.0.0We want to create a dimension table in the drawing which contains all the user defined dimensions in the drawing

I am using Creo Parametric Release 8.0 and Datecode8.0.12.0We still use a perpetual DIAGRAM license, by setting the 'enable_obsolete_modes yes' setting. We had it working a while ago but now we get the message belowHere are the errors that I facedThis functionality requires one of: DIAGRAM

Creo version: all versions are affectedWe have noticed that some users are unable to open Creo through the Netskope Private Access service, while others can. All policies and private app definitions are identical.The application becomes unresponsive, and users must force-close the window to stop the process.The only difference between the two groups appears to be the Wi-Fi provider they are using.Users who connect successfully and consistently are using an iPhone hotspot, while those experiencing unstable or failed connections are using home/office Wi-Fi or an Android hotspot.The issue is reproducible when testing with the same user across different Wi-Fi sources.Has anyone encountered a similar issue?

Hello,I'm currently working on Creo3.I have a licence file for Creo7 (permanent) that I need for a new client.I d'ont have subscription anymore.When I'm trying to add this licence file (txt) while installing Creo7, installer seems to freeze.File is for my computer.Should I remove my previous licence ?But I'm afraid to can not be able to work...Thanks 

I have an old version of Wildfire 5 still running on a very old laptop. I would like to install the software on my new laptop as the oridgal laptop is on its last legs. But because I am no longer on maintenance this appears to be impossible. Login to my account then go to support and I am hit the same stone wall, you are not on maintenance. You cannot proceed bla bla bla. Is there a solution? Please help.

Draftsmen have two Screen, how to proceed to display Creo in only one window ? (a extended mode) Thanks for your help Best regards

I am using Creo Parametric Release 12.4 and Datecode12.4.2.0Hi, our company recently installed Creo 12.4. It is now in the standar configuration (inch, pound, standard ambient, exc... ). We want to transfer the personalized configuration from the version used till today (Creo 9) to the new installed version. How can we achieve this?PS. We have also a Creo Simulation pack.

Hello All,  I am attempting to download the free trial of Creo for an interview. After filling out the online form I received a thank you message but nothing else.  What am I missing?  Thanks 

HI Expert,I have below condition and would like to know how the Creo licenses will be utilized. I have a single Windows workstation with Creo (WC 12) installed, and the machine has two local user accounts (User 1 and User 2).I would like to understand how Creo licensing works when multiple users share the same machine:If User 1 logs in and starts Creo, but does not close Creo before logging out or switching users, and then User 2 logs in and starts Creo as well — how many licenses are consumed?Is this counted as one license (because it is the same machine), or two licenses (because there are two user sessions)?If User 1 does close Creo before logging out, will User 2 be able to start Creo normally under their own login and use the same license?In general, what is the correct way for multiple users to share a single workstation and use Creo with the most efficient (optimal) license usage?Are there any guidelines or best practices for concurrent users on the same machine?Any officia