System Administration

Trying to get Creo View 11.0 to publish on our Windchill server. Proeworker will not start automatically, but that is minor as I start it manually and then disconnect from the server. The real issue is the 'generated' PDF and thumbnail are blank and the worker log says they were not generated, even though WVS Monitor says Job Successful. Checked the error in the worker log and it points to Article - CS161913 - Creo View Adapters: Failed to generate drawing output in PDF format when publishing a Creo Parametric drawing file Removed Creo and Creo View and reinstalled on Friday. Ran the recipe editor and set it up for PDF. Still fails to publish. Ran Proepublish per the CS article and it generates the PDF in the CVA setup folder. This is a Windchill 13.0.2.3 installation with Creo 11.0.3.0 and CVA 11.0.0.0. I have Windchill 13.0.2.3 running with Creo 9.0.9.0 and CVA (.0 on another machine just fine. These 2 machines are not connected. Anyone have any ideas before I open a call with P

I'm setting up a startup that is for editing the user .ui file from the working directory of Creo. After the user exits Creo, I want to copy that .ui file to a different location. I'm trying to use the pro_wait option to do this. My command to start Creo looks like this:rem ** Start Creostart "PF" "%CreoPath%\Parametric\bin\parametric.exe" pro_wait "P:\Shared drives\CreoWorkspace\scripts\startup\%CREOSHORTVER%\move_users_ui.bat" It starts up Creo with only one .ui file read, so I can ensure they are only editing their personal .ui. However after the user exits Creo it's not running the batch file to move the .ui file. Is there something wrong with my syntax above???? I've verified in a command prompt that the batch file works with the variables: What I typed is underlined.C:\Users\Dell>cd C:\Users\Dell\pro\Creo_10_HomeC:\Users\Dell\pro\Creo_10_Home>call "P:\Shared drives\CreoWorkspace\scripts\startup\c10\CreoVersionBuild.bat"C:\Users\Dell\pro\Creo_10_Home>"

Hello,   I have installed Creo Parametric 11.0 on my laptop (RTX4060 and  intel i5). now when I open the program I just see a black screen. I have already done an update of my graphic card driver, but that did not help. If anyone knows how to resolve this issue, I would be glad if you could let me know. 

CREO Version - 8.0.9.0I have reconfigured CREO with Floating license but getting error as shown in attached picture. 

I have a question regarding the compatibility of our Expert Moldbase Extension (EMX) license with Creo 11.0. Currently, our EMX license details are as follows:Feature Name: 192Feature Version: 40.0Expiration Date: 01-Apr-2026From my understanding, Creo 11.0 requires EMX 17.0, but our license seems to be associated with an older version (possibly EMX 15.0, which matches Creo 9.0).I would like to confirm:Does Feature Version 40.0 correspond to EMX 15.0, making it only compatible with Creo 9.0?Is there any way to use this EMX license with Creo 11.0, or is an upgrade required?If an upgrade is needed, what is the recommended process for acquiring an EMX 17.0 license?For a newly purchased EMX license, does it have to be downgraded by two levels to match our current license?I appreciate your guidance on this matter. Looking forward to your response. Best regards,Lan

Hello All, I am thinking to Virtualization Creo 11 for users ,Did anyone has done it already ,  What are the minimum hardware requirements Please share your views and experience  Thanks & RegardsThangadurai Ganesan 

We have some models that are Creo 10 and some are Creo 9. We are working with another company that can open Creo 9 models and not Creo 10. Is there a way i can save Creo 10 models to Creo 9 without losing features and Metadata?  

Hello I ran the setup.exe file and i get this error message: V:\pim\x86e_win64|installmgr.dll is either not designed to run or Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020 Does the setup has to be installed in the desktop as opposed to a mount drive?  I am not sure if is the dll file itself or my Windows 11 (i do have window universal c runtime as MS visual c++ Redistributable).  I read somewhere here to download the dll file for creo 2.0 but i havent seen one for creo 10. I am still on the fence if it could be something else thanks 

Hi All, My PTC supplier adviced me to reinstall Creo and update to a newer version to get rid of another issue.I used to work with 8.0.4.0 and now I'm on 8.0.12.0, the previous issue is gone but now I got an even worse issue back!In this new version I can't get mechanism constraints to work. No matter what I do I'm not able to finish the constraint since it keeps saying "Connection definition is incomplete".Normally when I make a simple "Pin connection" I select an axis or round surface to align, then two surfaces to determine the rranslation and when this is done a new definition set appears to define the rotation. Now it will never show this rotation definition and I can't finish the constraint either. Any idea what this could be? Can it be a setting somewhere or is it a bug in the software? Thanks in advance!

Hello! Our Admin Center User Experience team would like to interview customers currently using Creo+ and/or the PTC admin center. We are looking for SaaS product users who have experience performing administrative tasks. The study is intended to help us learn about tracking the progress of ongoing tasks and receiving and viewing in-product notifications. The interviews will be conducted virtually over the next two weeks and will take between 30 minutes to an hour of your time. If you are interested in participating, please follow this link to share some background information on your role and register for a time slot. Please reach out to me with any questions. Best,Gerry StillmanGstillman@ptc.com

Hello,I have problem with Creo 3.0. When I run Creo, it shows a warning message with:License request failed for featureInvalid feature name: [FEATURE NAME]Next I click "OK" and application shut down.I found similary topic on this support, but advices in this topic donť work.Do you have some tips for fix my problem?Thanks

I was modifying the creo_parametric_admin_customization.ui in Creo 10. This .ui file gets put in the users loadpoint via our Creo startup scripts. I didn't realize that the .ui file contained the windows scale.  We can restore the old .ui file, but I would like the .ui file to not contain anything but the ribbon customizations. Is there a way to do that?

Hi @MartinHanak  How are you ?  With reference to topic Do you know which config caused the drag and drop issue ?  I have similar issue for a customer using CREO 10    Cheers 

One of our users is experiencing issue with PTC Control Center not updating Creo and not being able to be updated. When trying to perform a fresh install of the Control Center is says we can't overwrite the current install. Tried everything from an IT stand point except a fresh install of windows. Any one experience this? Screen grab added

I'm installing CREO 10.0.6.0 to use CREO Anysys Simulation, when I start it gives a flexnet version error, I've tried all possible versions and I can't get it to work, the license is for CREO 11, as shown in the print

Hi all.  I know this has been covered before but nothing I've read has helped me. Creo 9.0.4.0, Workgroup Manager 12.1.2.1, Windows 11 I login to either Creo or WGM and enter my credentials and select "remember me".I check windows credentials manager and the password is in there but the username is blank so I fill in the username.I login again to Creo or WGM and the password is correct but the username is my windows login.  (Domain/user)I check windows credentials manager and the username is blank again I've checked Chrome and Edge and there are no passwords saved.  I have to switch between Creo and WGM several times a day so this adds up to a significant amount of time! Any advice?  Thanks in advace!Brad  

I'm curious if the ModelCHECK Teacher function is working in current versions of Creo Parametric (8 and 9).    If so, is anyone willing to share some success stories with the tool?   I was thinking about using the Teacher function by customizing the web pages to point to internal command media and relevant training resources.   But I'm having a hard time even confirming the tool is working in the stock configuration.  Its possible we have an option miss configured.   https://support.ptc.com/help/creo/creo_pma/r10.0/usascii/index.html#page/model_analysis/modelcheck/add_info.html#   If I click on the error notification, ModelCheck appears to try to open an information pane, but its just a blank box with an "X"   Best Regards, Nick

During the deployment of a new computer we frequently see the user's Creo Parametric workspace cache copied from the old computer to the new computer. This typically causes the user's new installation on the new computer to crash during launch. The solution to the crash issue is to remove or rename the old cache folder. Not a huge problem. Just a nuisance that results in lost productivity. Do other companies see this issue? If so, what do you do to avoid this situation? Does anyone know why the cache can't be copied over to a new system? 

All,   Have you experienced the event manager not showing information regarding failed events? This is happening randomly and is starting to occur a few times a week.   Creo Parametric 5050 Windchill 11.0 M030 CPS14   PTC only has a workaround which is to rename the event folder in their cache and restart Creo, then try previously failed process. The workaround works but we need to understand why this is happening and if this is fixed in a newer build.  

I am using Creo Simulate Release N/A and DatecodeN/AHi Team,Our users are facing issue in reaching out to one of our License serverWe can see in logs and LM Tools that service is running but still users are facing issue. Need Urgent support on this.Here are the errors that I faced

When i click setup.exe it doesnt open anything it just loads for 2 seconds and disapear. I tried turning off firewall, cmd commands, different Creo versions from 11.0-8.0 and nothing works. Help

Is anyone else having config control issues with this new Creo+ update? All of our config options pointed to Windchill are broken and half of the others arent working correctly. I know PTC wanted to move all these option to the Creo portal but it seems like alot of things were not accounted for. Having to individually go into each of our company profiles and update the config since the global config option doesn't work is one thing we've run into. Anyone have any thoughts on this? Or workarounds?

I am using Creo Simulate Release 7.0 and Datecode7.0.3.0I'm having an issue adding a measure. I have a pair of nested cones that represent the front of an aerodynamic body. There is a pressure applied to the outside of the outer cone. There is a bonded interface between the two cones. So, this is like a cone with a thin coating of a different material.I want to know if the coating will delaminate. I want to put a measure on a line along the inner surface of the cone so I can measure shear. However, I can't figure out how to get shear in a specific axis (not one of the primary axes), and whenever I add a measure to a line the study will no longer run.

Hello,i want to install Creo6 with Win11 on an new computer. The licensfile is ok, only windows firewall is installed.When i start the licensidentification everything looks ok, after dropping the licensfile into i get the message "is started" but after this nothing happens and no further reaction or message (also after some minutes). What is the problem?Thanks Alex