ThingWorx

Hi All,    I’m working on a ThingWorx application where users stay on the dashboard for extended periods. I want to implement a session idle timeout warning – similar to how most enterprise web apps display a popup like: “You've been idle for 20 minutes. Do you want to continue your session?” If the user doesn't respond within the countdown period, the session should expire or redirect to a logout page. Has anyone implemented this kind of “Are you still there?” modal in a ThingWorx Mashup?Thanks,

Hi Community,Currently, we deploy by simply exporting projects from DEV and importing them into TEST/PROD. This works, but it also allows quick changes directly on PROD, which isn’t ideal for tracking and versioning.I’ve seen that PTC recommends packaging as extensions – which gives versioning, rollback, and cleaner deployments – but it also means every change requires a new package and PROD configs can get overwritten.👉 What’s the best recommended way in practice?Stick with simple export/import?Or always use extensions with versioning?How do you handle quick fixes vs. safe, reproducible deployments?Thanks for your advice!

Hi... I have user for Remote Devices, which do not have a password - so they are unable to login anyway. However, some of these - for troubleshooting - will receive a password, but should be extremely restricted in what they can do / see. This includes the User Profile Configuration with all the available menu points.   How can I empty all of these (except for "Modelling - Things") ? I tried to use the ConfigurationTable, but was not successful. When exporting to xml, I can see that the "Settings" Configuration Table does not have a dataShapeName. However, the service requires an InfoTable with a DataShape, so therefore the ConfigurationTable is not updated.   I do not want to do this manually as per https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Composer/Security/Users/UserProfileConfiguration.html#wwID0EY64Y ... so how can I do this via a service?

I have bound the data from DataTable. It throws an error which says "Mashup parameter not Expected ".

Hi,   I just installed ThingWorx 10.0.0 and created a service that will create User ApplicationKey for this User Organization with a Top Organizational Unit with the User as a Member After this, the service create a new RemoteThing and sets visibility to the Organization and adds Runtime Permissions (property read/write, service invoke, event invoke/subscribe) and Design Time Permissions (Read).   With the ApplicationKey and thing name I can now connect a CSDK application. The application has three properties and on changing the status of the "isConnected" property, the Platform will run a service that will create these remote properties on the RemoteThing.   However, when running the CSDK I can see that the properties are connected but they fail to synchronise with the following error in the CSDK:   [ERROR] 2025-08-20 10:58:30,206: twSubscribedPropsMgr_PushPropertyInfoList: Error pushing properties for ON1111-2. Error: 1111.[ERROR] 2025-08-20 10:58:30,206: twSubs

For a service I need to compare a SHA256 hashed value with a value of a ThingWorx property. As ThingWorx only knows the actual value, I need to SHA256 it to be able to compare it to the value I receive.   Is there a built-in service that can do this? I have only seen EncryptionServices which don't really help, as I am not interested in Encryption but only Hashing. Ideally I wouldn't want to move this out to an external library (or Java-SDK service).

I am a beginner programmer.I'd like to edit default HTML automatically when Mashup open like from before to after below, because my device seems like don't accept "button" , but can accept "input" directly. Is there an easy way to achieve this, or do I need to learn more advanced skills, such as creating a custom widget? Thank you for reading. before:HTML CodeVisual on Mushup   After:HTML Code Visual on Mushup    

Hi all,   We have a ThingWorx instance that has been running for the last 4 years. In the database, streams have consumed 1 TB of data. Is there a way to find out exactly which stream has consumed the most space in the database?       Thanks, VR  

Hi all, My team has a mashup that is essentially a dashboard that is kept open in our plants for long periods of time without refresh. Specific details of the mashup aren't important for the issue we are seeing. After being open for longer periods of time, the mashup will crash with this error: Has anyone encountered this before or know of any way to prevent this from happening? We would like these dashboards to be open during the shifts on monitors in the plant without having to refresh due to a random crash after being open for a while. Any input is greatly appreciated! 

I am using ThingWorx Platform Release 9.2 and DatecodeSP9In the Dashboard, when navigating to the Output tab and toggling between Bags/min and Kg/hour, the Time-Series Chart widget fails to display data upon the initial load of the mashup. However, when the Refresh button on the Dashboard is clicked, the data loads successfully after a few seconds. We have verified all bindings and services associated with the mashup and the Time-Series Chart widget. During debugging, we confirmed that all services are loading correctly. However, upon inspecting the browser console, we encountered a runtime error related to the Time-Series Chart widget. please find the error message below - mashup-vendor-runtime.js?_v=9.2.6:409 POST https://meswebgsft-saltillo.azure.intra.pepsico.com/Thingworx/Things/GEArea_PC50Packaging/Services/getProductDescription?Accept=application%2Fjson-compressed&_twsr=1&Content-Type=application%2Fjson 500 (Internal Server Error)Here are the errors that I facedmashup-ve

Hello everyone,   I was wondering about a use case where I need to save image files (in base64 format) from ThingWorx to a network file share path of our company like this:  \\amae.test-universe.com\dummy\USER\testinglink\5000-project\claim Currently, I do this manually using a Python script running locally on my PC, where I'm already authenticated to the network. It works well because my Windows session has access to the share.Now, I’d like to automate this entirely through ThingWorx — ideally by calling a service and saving the file directly to that network path. I know about FileRepository and FileTransferSubsystem, but I understand that ThingWorx cannot directly supply a username and password for UNC paths.So my questions are:Is it possible to write to a network share that requires authentication directly from ThingWorx? Has anyone implemented a similar use case, and if yes, what approach worked best?Any input, advice, or examples would be greatly appr

Hello everyone,I have one Tree widget containing some items for selection. When I double click on any one of the item, a grid is displayed containing a list of devices that are part of that particular selection.Now I want that this should be possible using single clicked event. But we have only "double clicked" event trigger  available for standard tree widget. One of the way to do this is creating a customized Tree widget, having a single click event trigger instead of double click.But by any way is it possible to find an alternate solution for this that doesn't requires creation of a customized widget??  

 IDE.JS TW.IDE.Widgets.WindowObject = function() { this.widgetProperties = function() { return { 'name': 'TW WindowObject', 'description': 'Allows use of the window object, enabling opening and closing browser windows directly from Mashup', 'defaultBindingTargetProperty': 'url', 'properties': { 'url': { 'baseType': 'STRING', 'description': 'URL to open in new window', 'isBindingTarget': true, 'warnIfNotBoundAsTarget': true }, 'opened': { 'baseType': 'BOOLEAN', 'description': 'Indicates whether the window is currently open', 'isBindingSource': true }, }, 'services': { 'OpenWindow': { 'description': 'Opens a new window with the given URL' }, 'CloseWindow': { 'description': 'Closes the previously opened window' } }, }; }; this.renderHtml = function() { return '<div class="widget-content">🪟</div>'; }; }; RUNTIME.JS TW.Runtime.Widgets.WindowObject = function () { var thiz = this; var openedWindow = null; this.ren

I've create custom mashup, that will generate the part structure and its associated object(ex: drawing, design info).I've different service and generate the info table data in the grid.if suppose, I've 300 rows then it would generated the result, but if I've more 500 rows/record it would take long time to generate the result.Minimum, it took more 5 minutes to generate the report/table.need suggestion to optimize the performance issue. also need some suggestion how to minimize the running time, I've already update ScriptTimeOut value, still not fix the issue.

I am using ThingWorx Platform Release 9.2.6In one of the server, we have installed the Thingworx 9.2.6, After that deploying the Packages unable to launch the Thingworx server. Meanwhile, Tomcat server is auto stopping. Tomcat Version: 9.0.56

Hi,    I am trying to connect an Azure SQL Managed Instance database to ThingWorx. I can connect the db using the creds from platform-settings.json in SQL Server Management Studio(SSMS)., but when I try to communicate through Thingworx, I get the following error: 2025-07-22 00:07:54.104-0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->2x11jfbcdl16egl4oi68|5dde2be7]-HelperThread-#4] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@48f7f91b -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 2025-07-22 00:07:54.104-0700 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->2x11jfbcdl16egl4oi68|5dde2be7]-HelperThread-#7] com.mchange.v2.resourcepool

We currently have one Thing in ThingWorx that connects to Windchill using a single app key. Now, we want to add another Thing with a different app key. The existing integrationRuntime-settings.json file is configured with the previous app key. How can we configure an additional app key to connect the new Thing to Windchill.

Hello Community,I’m currently got a new  use case where we have an existing Excel form that includes multiple text fields and checkboxes. The goal is to digitally fill out this form and then generate a PDF from it — all within a ThingWorx-based environment.Here’s the idea I’m considering:Convert the Excel structure into an HTML representation (including form fields and styling).Open this HTML form dynamically in the browser via ThingWorx.Allow users to fill in the fields (text, checkboxes, etc.).Finally, generate and save the completed form as a PDF.My question is:Is this workflow achievable directly in ThingWorx?Has anyone implemented something similar using ThingWorx + HTML + PDF generation? What are the best practices  I can consider for this? Note: We have around 80 plus excel files of customer which they normally fill out and save as pdf. I cannot make it static checklist in vuforia studio because there can be in the future 100 plus excels which needs to be aut

Hi, I’ve developed a project in ThingWorx (V9.6) using PostgreSQL as the persistence provider. We are now planning to migrate this project to a new ThingWorx(V9.7.1) environment that uses Microsoft SQL Server (MSSQL) as its persistence provider. I would like to know whether such a migration is feasible, and if so, what potential conflicts or challenges we might face during the process. Specifically, I’m looking for guidance on: Compatibility issues between PostgreSQL and MSSQL Areas that require special attention to ensure a smooth migration Best practices to avoid common pitfalls Your insights and recommendations would be extremely helpful to ensure a hassle-free transition. Thank you in advance for your support!

Hello everyone,I'm encountering an issue where a boolean property in a Thing is not updating as expected, even though it updates correctly in the associated service. I am using Thingworx 9.4.6 and KEPServerEX 6.15 version.Setup:I have a ThingShape that defines three properties:currentEnergy (Number)energyThreshold (Number)overThreshold(Boolean)The currentEnergy property is mapped to a Kepware tag value using simulation. I can see that currentEnergy updates correctly in the Thing.A service is written in the ThingTemplate. In this service, the logic compares currentEnergy with energyThreshold . If currentEnergy > energyThreshold , the overThreshold property is set to true.Issue:When I click the refresh button in the Thing, the currentEnergy value updates as expected. However, the overThreshold boolean does not update accordingly based on the service logic. Can someone help me identify why the overThreshold value isn’t updating? I’ve attached relevant references (PF

Hi,We Thingworx v9.7 in a SaaS environment, and we have a few hundredth things based on different templates, most of these template based on the RemoteThing Base template.I'm working on a specific Thing Shape that will be implemented in a bunch of those things or on the templates. I would like to launch a initialization service from a subscription when the isConnected property from the RemoteThing changes state. The issue is that from the Thing Shape, I can't set the event trigger for the subscription on DataChange for isConnected. Is there a work around possible, or maybe another way to call a service on the thing Shape level, when the connection is restored for the Things where the Thing Shape is used?I guess there is a way to duplicate the RemoteThing base template and add the subscription there, but that would also mean recreating all templates, so I'd like to avoid that solution. Many thanks in advance,H.

Hello all,I am using the Collection widget in ThingWorx 9.3.3 to display a group of two mashups with different colors to simulate a percentage bar. I have nine simulated percentage bars like this, each separated by different containers in the main mashup.On the main mashup, I am executing a service every 30 seconds using Auto Refresh. The data from this service should set the width of the mashups using the "CellWidthField" property in the Collection. I know that the Auto Refresh is working because I can see the percentage values updating every 30 seconds. However, the width of the mashups does not change accordingly, it only updates when I manually refresh the page. As you can see in the first image, the second percentage bar (which is 100% and red) should fill the entire row like the first one.The second image shows the correct behavior, but only after a manual page refresh. The width of the mashups in the Collection appears as expected after the page is reloaded. My questio

Hi everyone,We're currently facing a performance challenge in our ThingWorx implementation related to saving a large volume of image files (potentially millions over time).We’ve observed that writing files directly to a file share (network storage) from ThingWorx is quite slow, whereas saving them to the local repository (on the same server where the ThingWorx ApplicationServer/Experience Service runs) is significantly faster.To address this, our development team has proposed the following approach:Save incoming files temporarily to the local ThingWorx repository (for fast write operations).Then, in the background, run a scheduled service (e.g., every 15 or 30 minutes) that:Moves these files to the file share for long-term storage.Deletes them from the local repository after successful transfer.We’d like to ask the community:Is this a recommended or sustainable strategy for handling large-scale file storage in ThingWorx?Are there risks or performance concerns (e.g., file locking, memor

Hello, I have a flow that fetches documents form Windchill with Windchill actions. It works but I would like to fetch the whole history of that document. How can I achieve this?Thanks in advance

Anyone know of a way to change the style of a reference line on a line chart widget? Saw a few posts from years ago that didn't have a specific way to do it and was wondering if anyone has a work around