ThingWorx

Hi,    I was researching how to upgrade from 9.0 to 9.7. The use case for this is to use the Foundation Installer instead of the WAR file installation.    As far as I know, the Foundation installer requires an empty database to proceed with the installation. So, in this case, how can I attach the Upgraded DB to the Foundation Installer?   Currently, I plan to use an empty database for installation. Once PTC ThingWorx 9.7 is installed, I will update the database configuration in the Platform-settings.json file to reflect the upgraded database. Will this work?Thingworx Version: 9.0.0   Thanks,

During Thingworx Applications 10.0 installation, in the "Install Applications" step, I get the error below:"ERROR 2025-06-13 16:39:09.120 Install Applications - Error Code: 25002CORE Unknown step: com.thingworx.dsl.exceptions.DSLRequestProcessingException: Invalid Reference to Object In Script" I'm using MSSQL, I think I used the right collations. What could be the reason?

Hi,    I am on Thingowrx 9.0 for a project. We need to upgrade to PTC ThingWorx 9.7. I have performed numerous Postgres SQL upgrades, but not with MS SQL. I've been trying to find an article through the Knowledge Base, and the proper steps are nowhere to be found.   Thingworx Version: 9.0Azure MS SQL: V12   Thanks,   

We had some custom apps developed and one of the design decisions was to use data tables for some records but others were too vast, so they externalize those tables in another table. In reality, they created a custom table in the Thingworx database with its own connector. My question to field was this a wise decision? Should custom data tables exist separately from the main tables that drive Thingworx? What is best practice here? 

from the subject, running 6.12 ThingWorks KEPWare Server with IoTGateway REST Server configured as write enabled (for endpoints). When attempting to write a value to a tag through REST call, the following is returned:   { "writeResults": [ { "id": "<tag_name>", "s": false, "r": "Request rejected." } ] }    It has been observed that the issue clear away once I run an OPCQuick Client and attempt to browse tags. All the tags are hosted locally (trying to write to a simulation driver tag). Issue reoccurs when re-initializing/restarting the server. Any ideas? ===Update 1===The initial configuration was that the tag (IoT Item) "Capture Options" is configured to be "Explicit Read" rather than "Scan Tag". When using the latter, the issue doesn't occur. The requirement though is to be "Explicit Read"   

Is there any other flow for logging in with SSO instead of as per documented in here?https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Composer/Security/Authenticators/TwxSSOAuthenticator.htmlI want to create Custom Authenticator, but I need HTTP Request beside via "action-login" (URL: /Thingworx/action-login).  I already know how to get the corresponding data from SSO, but don't know where to POST these data to (so I could use this on the Custom Authenticator), since I want to differentiate login flow between usual Thingworx Users and SSO Users. Thus, I can handle SSO user as I want via the Custom Authenticator.

I am using Thingworx 8.5 and I have the number of some Value Streams, how can I find the name of the Thing associated with those ValueStreams?ThanksDimitri

I am using ThingWorx Platform Release 7.3I have a Thingworx 7.3 installation that I need to bring OPC data into. All information available on the internet talks about an IndustrialGateway thing that apparently is only available in TWX 8.0 or later. Upgrading my installation is not an option. Are there any other option to bring OPC data into 7.3 Thingworx?

Hello All. I really would like to have view like OEE Bridge. I was trying to use Waterfall widget but finall resuld doesn t looks like OEE bridge. Can I find any custom widget to handle this problem? I would like have something like this  but I have like this oneI set up Total like ShowTotal : true and Effecitve time looks like that:Category: 'Effective Time', // STRINGAmount: undefined ,ShowTotal: false// STRING

Hi everyone, I'm currently working on developing custom ThingWorx widgets using the ThingWorx Web Components SDK - Lit.While I’ve gone through the official documentation, I would really appreciate insights from those who have hands-on experience building and using successfully such widgets. Gone through of Getting Started Tutorial - ThingWorx Web Component SDK - Lit (ptc.com) , does help a bit in starting all the way.Building the sample project (as per the above tutorial) and importing it to the platform are completed just fine, however widget is not visible on MashupBuilder, and errors are thrown when MB loads.ERROR [widget] "CustomCSS" widget type is missing required member widgetProperties() Attached you can find the whole sample project, including the output widget zip for the import. Environment: Thingworx Foundation 9.7.Method: ThingWorx Web Component SDK - Lit If you've built custom widgets using web components, your experience would be in

Hi Team, I want to integrate AI chat bot with Thingworx, please suggest solution / suggestion on how we can integrate with Thingworx  

Hi, as AI is emerging I am curious to know whether we can integrate AI with ThingWorx or to make a ThingWorx solutions using AI?If anyone has idea or have implementation experience can share there experience.

On the release advisor https://release-advisor.ptc.com/releaseMatrix?releaseId=2006 in compatibility matrix it is mention that the InfluxDB 2.7.5 Open Source version is supported by ThingWorx 9.6.1.And on support portal https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Composer/DataStorage/PersistenceProviders/DownloadingAndInstallingInfluxDB1_x.htmlthe InfluxDB download link for open source are given for 1.8.10 version also. We are upgrading from ThingWorx 9.3.8 to 9.6.1 so for that which InfluxDB open source version should we use?The one which is mentioned on release advisor (InfluxDB 2.7.5 Open Source version)or the one mentioned on support portal  (InfluxDB 1.8.10 Open Source version) With InfluxDB 2.7.5 Open Source version we need to change database to buckets which include many changes therefor we want to know if InfluxDB 1.x version is also supported by ThingWorx 9.6.1.  

HI All,I am writing program to add a semaphore where I wanted to set the value of flag base on Finished logger message for a particular service in script logs.Can someone please guide on this please.Regards,Tushar

I could not find any article or post that discussed this specifically so asking here. Should be an easy one. In the process of migrating apps to a new install of Thingworx, this should be a common concern. So, we have moved over our Entities but now need to move over the data from the data tables. I have 5 that I need to move over but currently, I am in a rehearsal/test mode. According to CS393743  I should be able to select each, export the data and import to the new server. This fails to address anything about subsequent updates. Since I am in a test mode,  I want to validate things are working so I need the data but data is still being actively updated in production. During a Go live event, I will take the final extract and wish to re-import the data to this new instance. What will occur? I can see three possible outcomes: Import succeeds and all data exists in new instance (ideal) Import fails as unique entries already exist (bad) Data is duplicated or merged with p

Hello all,I have a multi-row configuration table with two key fields defined in the datashape. In a service I need to get a specific row from the configuration table using the GetConfigurationTableRow function which takes a key and a tableName as input parameters.My configuration table key fields are fieldA and fieldB. The values that make up these key values are being retrieved from another step in my service and are being passed to the GetConfigurationTableRow. I am passing the key parameter as fieldAValue+fieldBValue (so the passed key is something like "valueAvalueB". This mimics the format of the compound key visible in a datatable mashup; the key value of the configuration table is not visible anywhere that I can determine. My service fails with the below error:"Error executing service serviceName. Message :: ProjectName.Manager does not have a key of [valueAvalueB in table [myConfigurationTable] - See Script Error Log for more details." The Script L

Users belonging to a UserGroup cannot see data and Menus in MashUps.  The userGroup is part of a organisation. The organisation has visibility of all components within the project, including mashups, things, menus, and everything existing in the project.However, users in the not-Administrators groups only partially see the components at runtime. Attached is an example of the homepage: And this is how Administrators group see the same Mashup:  So, the userGroup don't see data and menus, but can see widgets, styleTheme and images.  For comparison, I tried to check the permissions of the image and the menu, which are set exactly the same way (I am attaching a screenshot of only one for simplicity):  Naturally, by adding the UserGroup to the Administrators group, they can see everything correctly, but this is not the solution.

Guess what I've been doing today. My latest one is when the installer tries to start up Thingworx service, this fails with the messages below. The installer then removes the ThingWorxFoundation folder so I cannot see what the issues were if it was a permissions issue. I am running SELinux but put it in permissive mode when running install. What's worse is that the installer build the schema for the MSSQL DB however since it failed, it did not like retrying the install since it said the DB tables existed. I had to drop and create the DB many times now.  Error running systemctl start ThingWorx-Foundation: Job for ThingWorx-Foundation.service failed because the control process exited with error code. See "systemctl status ThingWorx-Foundation.service" and "journalctl -xeu ThingWorx-Foundation.service" for details. Directory already exists: /opt/ptc/ThingWorxFoundation Unpacking files [13:56:16] end ccif_start_post Directory already exists: /opt/ptc/ThingWorxFoundation Unpacking file

We are facing an issue in our ThingWorx environment with primary and secondary servers.The application log is throwing EntityNotFound errors.To resolve it temporarily, we added the missing Thing entity, which suppressed the error.However, this is not a viable long-term solution as we intentionally deleted that entity and do not want it to exist.Problem Details:We are unable to delete the Thing again — neither via the Composer nor programmatically.On attempting to delete, the application log shows an error: Unable to delete from DB.It seems the Thing is still being pinged or referenced, but we are not able to trace from where this is happening.We are unsure whether it’s an external system or internal service making calls to the deleted Thing.Is there a way to not to dig at the service/mashup/subscription level and still fix the application logging issue?

Hello, I am using Thingworx 9.6.4. I have a Combo Chart widget inside a Mashup and I would need to reduce the format of the reference that is presented on each point of the graph.In particular, the following information is presented to meWed Jun 11 2025 08:45:50 GMT +0200 (Central European Summer Time), value:1and I would like to reduce this information to2025-06-11 08:45:50, value: 1ThanksDimitri

Documenting this since I did not see anything posted or in knowledge base. Installer kicked out with the following message: [06:55:31] Installing CINC... Installing Installer dependencies... Executing yum Error running yum localinstall -y cinc-18.5.0-1.el8.x86_64.rpm: Repository packages-microsoft-com-prod is listed more than once in the configuration Package cinc-18.5.0-1.el8.x86_64.rpm is not signed Error: GPG check FAILED [06:55:34] Failed to install dependencies: Chef Client Now this package is provided by the PTC installer. I have gpgcheck=1 in my /etc/yum.conf which I think is standard or at least there is a STIG for it. Strange that this would report not signed. Its clear why its failing but I cannot understand why this was not caught, reported, written up and fixed by providing a valid signed RPM.

I am attempting to clear Thingworx from my VM and reinstall a clean 9.7 version. This is Redhat 9.2 and MSSQL DB (on different host). /opt/ptc folder was moved off. In Root home, .ptc_ccif was moved off and CINC was deinstalled. /opt/cinc has been cleared as well. This is what the bitrock installer shows: Log started 06/18/2025 at 08:38:10 Preferred installation mode : gtk Trying to init installer in mode gtk Trying to init installer in mode gtk Trying to init installer in mode xwindow Mode xwindow successfully initialized [08:38:13] ccif.projectFlavor: MSSQL [08:38:13] CCIF did not recognize an existing ThingWorxFoundation [08:38:13] Setting project.installationType as: normal [08:38:13] Detecting chef Setting variable _knifePath from which knife Script exit code: 1 Script output: Script stderr: /usr/bin/which: no knife in (/sbin:/usr/sbin:/usr/local/sbin:/root/.local/bin:/root/bin:/sbin:/bin:/usr/sbin:/usr/bin) Error running which knife: /usr/bin/which: no knife in (/sbin:/usr/s

I'm creating a bar chart in ThingWorx, and I need the hours I display in number format to be shown in hh:mm format (converted values), but I haven't found anything about this in the community or in the widget documentation. I would like help with this.Screenshot:I want the 8.22 for example being shown as 8:13Thingworx version: 9.3.8-b1504Widget: Bar chart

Hello, I am trying to install RTPPM 9.7.1. I am getting a similar error while installing RTPPM. the error says "Import Entities - Error Code: 50000An unknown error occured executing the install scriptCaused by:Extension PTC.Base failed to install" Please suggest a resolution.   Reference topic: https://community.ptc.com/t5/Mfg-Solutions-Apps/While-installing-CWC-error-code-50000-coming/m-p/949338#M2754 

Hi all, I'm facing an issue in my ThingWorx application (version 9.1.13-b1101) where the entire application becomes unresponsive when I rapidly switch between different menu items at runtime. It seems to happen when I navigate too quickly, before the current menu fully loads. The UI freezes completely and I’m forced to refresh the browser to recover. This behavior is consistent and reproducible, especially when navigating between menus itmes.Check All LogsApplication,Script,Communication but it should nothing.I would appreciate any suggestions on how to prevent this freeze or handle the navigation more gracefully.