Skip to main content

Events
Groups
Community Resources

Create topic
Login

Home
Community
IoT & Connectivity
ThingWorx

ThingWorx

ThingWorx Developers

10000+ Topics

JY_110086285-Regular Member

ThingWorx Developers

I want the child mashup A data to refresh. How do I do that?

Hi is this topic solved?? Help need because I have the same problem. I have parent mashup and 2 child mashups. I am showing the child mashup as pop ups. Child mashup A has navigation button to child mashup B. When I click a button in Mashup B, it will close. Now, I want the child mashup A data to refresh. How do I do that?  

PG_CG8-Gravel

ThingWorx Developers

Removing Custom Extension

We had accidently built custom extension using java 17 whereas the environment was on java 11. Upon importing this extesnion on ThingWorx the environment was not coming up and below error was observed in tomcat logs: java.lang.UnsupportedClassVersionError: com/thingworx/extensions/sshExtension/SshServerThing has been compiled by a more recent version of the Java Runtime (class file version 61.0), this version of the Java Runtime only recognizes class file versions up to 55.0. Removed the extension entry from postgresDB by deleting the corresponding entries from table extensions, extensionpackage_model and model_index after this the environment became accessible. Also, the entry was deleted from thingpackage_model and widgel_model.Post that also when we are trying to import the correctly build extension its giving below error:Unable to delete Extension zip file from storage. This is likely due to other errors: [1,018] Data store unknown error: [Error occurred while accessing t

pshashipreetham19-Tanzanite

ThingWorx Developers

HTML Text Area - Print Button

Hi,    We have a request to be able to print the page when a button on the Thingworx Dashboard is pressed.    I was checking, if possible, with the HTML Text Area widget, I was trying with below code and it was not working: <!DOCTYPE html> <html> <head> <title>Print Page Example</title> </head> <body> <h2>This is a sample printable page.</h2> <p>Click the button below to print this page.</p> <button onclick="window.print()">Print This Page</button> </body> </html> Thingworx Version: 9.7Thanks,

pshashipreetham19-Tanzanite

ThingWorx Developers

Print Thingworx Dashboards as PDF

Hi,    I followed a couple of Articles from the PTC Knowledge base, and I was not able to get the Dashboard printed as a PDF with the press of a Button. Initially, I tried using an HTML Text Area, but it wouldn't work for interactions like button clicks or the window.print() method.   I am seeking a solution to this issue.Thingworx version: 9.4 and 9.7Thanks,

Mayur_B10-Marble

ThingWorx Developers

Does Thingworx support 3 D widget? if yes and if anyone knows how to do it can you guide me on that?

I'm trying to create 3 D waterfall chart for which im trying to know if thingworx support such 3d chart widget and also trying to understand how can i develop such 3 D widget using Thingworx extension sdk. any guidance on this topic will be very helpful for me.   Using TW. 9.3

Deepak_kankhare12-Amethyst

ThingWorx Developers

Thingworx User password is not working as expected : Unable to Login

I am using ThingWorx Platform Release 9.7 and DatecodeF000We have 2 server both server facing same issue : User is unable to authenticate with legitimate passwordHere are the errors that I faced025-05-14 08:24:35.678+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Connection refused: getsockopt2025-05-14 08:24:35.682+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem WorkflowSubsystem failed to start: Could not connect to RabbitMQ: Connection timed out.2025-05-14 08:25:37.758+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-16] Authentication failed: Please make sure the credentials are correct.2025-05-14 08:25:51.286+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-18] Authentication failed: Please make sure the credentials are correct.2025-05-14 08:28:14.174+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: ht

AP_1034300816-Pearl

ThingWorx Developers

It is showing that sessionStorage.getItem and sessionStorage.setItem is deprecated in thingworx 9.6 version

Reference from topic - Solved: How to clear/remove array in sessionStorage - PTC CommunityThanks.It is showing that sessionStorage.getItem and sessionStorage.setItem is deprecated in thingworx 9.6 version. What is the right function can be used now. Can you clarify why sessionStorage.RemoveItemis not working. I wanted to remove particular property not all values stored in session. 

LC_101520296-Contributor

ThingWorx Developers

How to Make use of the Preferences Widget - ThingWorx 9.7 Version

Hi, I need help on how to make functional/use of the Preferences Widget - ThingWorx 9.7 version. I have dragged the widget but it is not getting used at all when I am trying to click on the save the button (the button is not working) How to take the approach for this widget. Thanks!

SM_98027877-Bedrock

ThingWorx Developers

Thingworx in place upgrade 9.3.8 - 9.5.7 missing localization tokens

Performed in place upgrade from thingworx version 9.3.8 to 9.5.7 and several system tokens seem to be missing. Windows server 2019 MSSQL 2019. Example screenshots below. Is there a place to download the system localization tables for english and spanish? None of the custom tokens are missing it appears to be only tokens that are system that did not exist in the version I started from.

krishnakomal12315-Moonstone

ThingWorx Developers

Grid widget editable row popup

Hi, I am using external fonts and trying to apply those on thingworx widgets.I am using font-face css syntax and able to import them.I have succesfully applied the font to all the elements of grid expect the popup that shows up when pencil icon is clicked on each row to edit the values of each row. The problem arises when trying to inspect the popup. The popup vanishes when inspect is tried to know class and part details. Please find the attached screenshot with popup on the right and the popup is part of the Grid widget. Help me with css code to update font for this popup and verify the changes using inspect feature of browser.

pshashipreetham19-Tanzanite

ThingWorx Developers

Turn off Trace Logs

Hi,    I have an instance where the trace logs are generating heavily, resulting in data exceeding 50GB in just a couple of hours in PROD, and the C Drive becomes out of memory, causing the entire server to crash.    I need to disable only the trace logs in ThingWorx. I tried to find an article, but none have been found as of now.   How can we disable the Trace Logs in Thingowrx?   Thingworx Version: 9.0   Thanks,

JK_1074468213-Aquamarine

ThingWorx Developers

Influx DB Delay Logging Property Value

Hi all, I have a subscription that occurs on a property data change. The subscription queries the most recent property history data. Sometimes the most recent value isn't logged yet so when I query in the data change subscription the most recent value does not show up. Any way around this slight delay so I can query the most recent data without missing the most recent value?

MA873117416-Pearl

ThingWorx Developers

Generate a Pre-Filled HTML Template in Browser for PDF Export – Is This Approach Possible?

Hello everyone, I'm working on a feature in my ThingWorx application where I want to generate a PDF from a pre-defined HTML template (3 pages), but with a slightly different approach than typical mashup-based rendering. Here’s the idea:I have a fixed HTML template (a structured form or layout).Only two fields need to be dynamically filled using values from the ThingWorx runtime.The user should then see this HTML rendered directly in the browser (not inside a ThingWorx mashup container), just like a standalone form or page.After that, the user can generate it as a PDF, and manually fill in the remaining fields on paper after printing if needed.I’m aware of PDF generation extensions (e.g., twx.pdf.extension), but in this case, I’m looking for something lightweight and interactive, where HTML is opened first in the browser, filled on load (maybe via a service or URL parameters), and then saved or printed by the user. Any tips, best practices, or sample setups would be much

AP_125196011-Visitor

ThingWorx Developers

Tree Widget - Missing bindable events

The widget has no bindable events for selected items to trigger navigation to other mashups. There is only the double clicked event. Why is there no Clicked event, or selected row changed event? 

krishnakomal12315-Moonstone

ThingWorx Developers

Tree widget Css

Hi, Please help me with custom css that effects tree widgets main label,title and parent nodes and nodes font-family as I am dealing with external font that is not part of thingworx.Please find the attached screenshot for reference Version : thingworx 9.6.1

AP_1034300816-Pearl

ThingWorx Developers

How to trigger mashup load of child mashup from main mashup ?

On main page load, if i passed data to collection, the child mashup's mashup load is triggering the services correctly. After some update in same mashup, im passing data again to collection widget. this time the mashupload of child mashup is not triggering the services. How to trigger mashup load of child mashup from main mashup?

krishnakomal12315-Moonstone

ThingWorx Developers

Grid widget Display feature CSS

Sample grid css code :@supports (ptcs-style-unit: "PTCS-CORE-GRID") {[part=header-label] {font-family: 'Segoe UI' !important;font-weight:700 !important;font-size:14px !important;}}Please have a look at the attached Display feature to select columns of grid widget.I am using custom css because the font-family I need doesn't exist by default. I would to change font-family for Display button and the blackened column options too for grid widget.I tried but no luck.Kindly provide me custom css for the same.

krishnakomal12315-Moonstone

ThingWorx Developers

Grid widget Filter box CSS

Hi, Version :  Thingworx 9.6.1 Please check the attached image. Need help to update css of filter box in Grid widget. Providing the sample that I tried which didn't work.@supports (ptcs-style-unit: "PTCS-CORE-GRID") {    [part~=simple-filter] {       font-family: 'Segoe UI' !important;    }}Please let me know if you are able to figure out

SM_134339964-Participant

ThingWorx Developers

ThingWorx for Non IOT development

Hi,How is ThingWorx beneficial for creating ERP applications, enterprise solutions, and non-IoT web development?Can ThingWorx be used for building non-IoT web application use cases?

FC_132795864-Participant

ThingWorx Developers

Focus on textfield

Hello, i'm currently using ThingWorx 9.3.9-b1648 and I need to change the input focus from a textfield on a main Mashup to a textfield on a contained Mashup. I've tried searching for solutions but most relied on the AutoFocus and focusOnLoad attributes of the widget but they don't seem to be present in my version. is there a way to change the focus of my textfields without those attributes? Thanks in advance!

NA_120449454-Participant

ThingWorx Developers

Databricks Connectivity with Thingworx 8.5

We have installed the Databricks jar file in Tomcat lib folder and restarted the tomcat, after that we created a new SQL thing with Database template and try to establish the connection by using the connection string URL and other details (Driver class name, validation string as Select 1, username and password) but still we are not able to establish the connection between Databricks and Thing Worx. Can anyone help me out this.

EM_1006674310-Marble

ThingWorx Developers

PlatformSubsystems Request Authorization

Hi All, Sice a couple off weeks we have a problem when deploying Thingworx in our DTAP enviroment with the PlatformSubsystems. the fields in the Tab Metric Reporting stay blank  so no Customer number or Name anymore. Because of this changes cannot be made and SAVE does not work. When trying to request authorization we get this message "An error occurred while attempting to contact PTC. Try again later.Close "And in App log we see this " INFO : Getting License Feature Info for: twx_telemetry_data_exception"  And "ERROR : Was not able to complete metrics auto enrollment. Invalid value, can not be null or blank" And " WARNING: Transaction has been marked as a failure for request /Thingworx/Subsystems/PlatformSubsystem/Services/StartMetricsEnrollment" And " ERROR: Unable to Invoke Service StartMetricsEnrollment on PlatformSubsystem : Invalid value, can not be null or blank" I have a export of subsystemPlatfrom where the fields "Customur number and Name are filled in" wh

JK_1074468213-Aquamarine

ThingWorx Developers

Fullscreen Dark Mode in Thingworx

Hi all, Is there any way to get a full screen dark mode in composer rather than just the code box? Or a work around to get it to be full dark mode?  

AP_1034300816-Pearl

ThingWorx Developers

Creating endpoint URL doesn't work

  I created this url, it showed invalid. What Iam missing here. https://servername/Thingworx/Things/DTName/Services/GetDataTableEntries

Ru_0114-Alexandrite

ThingWorx Developers

cancelling statement due to user request getting an error in thingworx

Hi,i am trying to execute postgres database store procedure in thingworx but unable to get the data, it is showing an error in database logs like "cancelling statement due to user request", but if i am trying to execute the same store procedure in postgres it is giving me the data. i checked some thingworx articles and there they are saying to refresh the database connection or increase the database thing time limit, i tried these two approaches also but not getting the data. Please give me the solution on this as soon as possible. 

Show more activity

Badge winners

rics81has earned the badge First Reply
rics81has earned the badge First Topic
KB_14649112has earned the badge First Reply
sayyaduraihas earned the badge First Reply
JF_14092625has earned the badge First Topic

Show all badges

Powered by Gainsight

Terms & ConditionsAccessibility statement

Sign up

Already have an account? Login

Please use your PTC eSupport account.

Login

Welcome to the PTC Community

No account yet? Create an account

Please use your PTC eSupport account.

Login

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview