EMS service invoke/property change timesOut from Thingworx Platform We have EMS deployed in remote devices and are connected to Thingworx platform via connection server
There are instances where remote device shows as connected but any request to device timesOut with below error in logs
JavaException: java.util.concurrent.TimeoutException: Timed out APIRequestMessage [requestId: 1878, endpointId: -1, sessionId: -1, method: POST, entityName: *deviceName, characteristic: Services, target: serviceName]
NULL MessageSynchronizationContext! Request either timed-out waiting for this response, or it was received by mistake: ResponseMessage [requestId: 1879, endpointId: 856, sessionId: 733353036, code: STATUS_SUCCESS, multipart: false, packet #: 0, total packets: 0]
We do not have physical access to remote device, so we cannot access EMS logs
Any information on the below could be helpful- does network connectivity going on and off causes a lot of open sockets(lot of connection were in FIN_WAIT2) causing this issue?- is there any service to