Customer Success

There seems to be a problem searching the support knowledge base with words in all CAPS, even if the results contain these same words.   For example, here is a snippet from a log file:     Copying and pasting this into the search results returns nothing:     Changing the last six words to not be capitalized allows the search to return the correct article:     Should search really be discarding words in all CAPS?

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Von Windchill 10.2 auf Windchill 11.2 aktualisieren – für Benutzer und Administratoren [DE] Topics covered: Endbenutzerverbesserungen Objektattribute verwalten Verbesserungen im Bereich Änderungsmanagement Weitere Verbesserungen in der Geschäftsadministration Verbesserungen in der Systemadministration Windchill Lizenzverwaltung Verwaltung von Product Family Management Für Benutzer und Administrator von Windchill 11.0 auf Windchill 11.2 aktualisieren [DE] Topics covered: Endbenutzerverbesserungen Objektattribute verwalten Verbesserungen im Bereich Änderungsmanagement Weitere Verbesserungen in der Geschäftsadministration Weitere Verbesserungen in der Sys

Just opened a case and received this:   It's 3:30 in the afternoon and not a holiday (as far as I know.)  Is this a bug or is PTC actually closed today?

Hi all,   I'm having issues to Register to the IoT UI Development with ThingWorx class server. I get the following error message. I've followed the steps as mentioned in M1.2 - Pre-work. Any ideas?  

I have upgraded to PTC partner account . When I am trying to download any software I am getting error that I dont have any privilege for download.  

Hi Everybody, It seems that I don't get a receipt when I create a new support case. Nor do I get any replies from support people (opened a case last week). Further, when I look in my case tracker I have 0  opened (not 'open' but 'opened') cases last half year. However, I have an old case receipt where I can look-up the number (Cxxxxxx) and view this particular case. This case is still not half year old and believe it should appear in my half year history tracker. Any idea what could have happened? Thanks!BR Peter (I'm writing the Community since I find no other options to contact eSupport - if you know how please inform me)

Is it possible to embed our PTC eSupport Case Tracker page into a SharePoint site that I have. Is this embed code available and if so how do I get access to it?

Hi,   For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/. What can I do?

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Systemadministration für Windchill 11.2 [DE] Topics covered: Einführung in die Windchill Systemumgebung Windchill Dienste verwalten Windchill Eigenschaften verwalten Dateidepots und Replikation im Überblick Dateidepots implementieren Inhaltsreplikation implementieren Windchill Server optimieren Hintergrund-Warteschlangen verwalten Publiziersystem für Visualisierungen verwalten Workflow-Prozesse optimieren Windchill Sicherung und Wiederherstellung Log-Dateien und Warnmeldungen verwalten Windchill Lizenzverwaltung Tägliche Systemüberwachungsaufgaben Aufgaben im Rahmen der wöchentlichen Systemüberwachung Aufgaben im Rahmen der monatlichen Systemüberwachung Cl

Hi there,   I´m encoutering a problem when logging in to eSupport Website. I´m on Support Package: Gold   After giving the credentials it shows:   Access Denied - Insufficient Privileges A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.     So here I am, asking for help.   Thank you in advance!

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Einführung in Windchill 11.2 für gelegentliche Benutzer [DE] Topics covered: Einführung in die Windchill Umgebung Informationen suchen Informationen anzeigen Einführung in die Visualisierung Informationen in Creo View Lite anzeigen und mit Anmerkungen versehen Arbeit verwalten An Prozessen teilnehmen Introduction à Windchill PDMLink 11.2 pour les utilisateurs occasionnels [FR] Topics covered: Introduction à l'environnement Windchill Recherche d'informations Affichage des informations Introduction à la visualisation Utilisation de Creo View Lite pour afficher et annoter les informations Gestion de votre travail Participation aux processus Int

On the top of support.ptc.com some notifications are display - see below. A few weeks ago it was enough to click on the cross and the notifications disappeared permanently. Now they reappear after window refresh. Does anybody know how to get rid of these notifications ? Thanks for any comment 🙂

Our below customer is facing issues in re-configuring there Creo license as they do not have access to the account which is associated as admin on the portal, due to the fact that one of their old employee who left the company had all the details of this account.   They want a new account to be associated with their SON as admin on the portal. Below are the details:   Customer Name: Indus Motor Company SON Number: 2801038 Old Admin Account: toyotaimckchi@gmail.com New Admin Account:  jig.shopimc@gmail.com   Looking forward for an early action and response pls.

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Business Administration of Windchill 11.2 [EN] Topics covered: Introduction to Windchill Business Administration Managing Participants Managing Contexts Managing Objects, Object Types, and Object Attributes Managing Object Type Behavior Automating Processes Using Life Cycles and Workflows Managing Teams Managing Domain Policies and Access Control Managing Organization Templates Implementing Promotion and Change Processes Administrative Support Tools Windchill 11.2 Creo Parametric Data Management [EN] Topics covered: Windchill MCAD Data Management Process Overview Manage Design Data Manage Design Development Manage CAD Data Working with CAD Data M

Hello,   When trying to move a license from MAC address (A) to MAC address (B), the request is correctly taken into account. But the license received by mail corresponds to MAC address (A) and not the new MAC address entered. Could you please solve this issue asap? Thank you. Regards.

I would like to restrict merging (from branch to mainline) to a group or list of users. How do I do this?  

Hello I was trying to get support to re-install the stand alone license since do not allow me  the connection, i tried to call technical support and our sales representative but seem too busy to take care or our account.   Can some body help?  

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink System Administration of Windchill 11.2 [EN] Topics covered: Introduction to the Windchill System Environment Managing Windchill Services Managing Windchill Properties File Vaulting and Replication Overview Implementing File Vaults Implementing Content Replication Tuning Windchill Server Managing Background Queues Managing Your Visualization Publishing System Tuning Workflow Processes Windchill Backup and Recovery Managing Log Files and Alerts Windchill License Management Daily System Monitoring Tasks Weekly System Monitoring Tasks Monthly System Monitoring Tasks Setting Up the Client Environment Miscellaneous System Enhancements PTC Windchill MPMLink

Hello,   In Creo Schematics for a particular component, how is the block, circuit and wiring drawing linked? If I place all three drawings on three different types of sheet as mentioned and select the co shapes then all three are visible on the pop up window (see the attached file). However, if I modify any one drawing then the other drawings are not updated automatically, I have to manually update every associated drawing.    

The site in question is this one: https://support.ptc.com/appserver/lm/rsl/reconfig.jsp   One of our customers got a new laptop and wants to use his MathCAD 15 license on it. Unfortunately the site we are apparently supposed to use to transfer the license is broken. When trying to move a license from one machine to another it just says "An Error has occured" on the second step.

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Update to Windchill 11.2 from Windchill 10.2 for the User and Administrator [EN] Topics covered: End User Enhancements Managing Object Attributes Change Management Enhancements Miscellaneous Business Administration Enhancements System Administration Enhancements Windchill License Management Product Family Management Administration Update to Windchill 11.2 from Windchill 11.0 for the User and Administrator [EN] Topics covered: End User Enhancements Managing Object Attributes Change Management Enhancements Miscellaneous Business Administration Enhancements Miscellaneous System Administration Enhancements Windchill License Management Product Family

Actually I'm looking for more details about the sum function in Apache Hive. Until now, I understood that I can specify the number of digits after the dot: val DECIMAL(18, 3) But what I can not find is the precision scale in case of the sum. If I add 2 decimals with a precision scale of 3 for example, what will be the return of the sum function? My precision scale will be preserved? The result will be truncated Hadoop Hive Training or rounded? What have I missed?

AllI am happy to announce a new introductory tutorial for Creo Simulate is now available on help.ptc.com Enjoy

Hello, I ·am in need of a German speaker that can deliver classroom / WebEx training to a group of engineers on PTC Integrity and GitLab.  Do reach me using "JamesBTobin (at) Gmail (dot) Com" to learn more.  Kind regards, James

Has the license expired? Can we get temp keys until we get the PO raised and signed?   What's the impact of this?