Customer Success

just started with creo parametric tutorial   my right mouse button doesn't pop up menus as shown in the instructions   is there a way to set this up?

I was searching for information on the support status of Creo Elements/Pro 5.0 (CEP5). When I look at the product calendar:http://support.ptc.com/cs/product_calendar/PTC_Product_Calendar.htmI see no entries prior to Creo 2.0.  When I look at the archive calendar:http://support.ptc.com/cs/product_calendar/PTC_Product_Calendar_Archive.htmAnd browse to the Proe section:http://support.ptc.com/cs/product_calendar/PTC_Product_Calendar_Archive.htm#RANGE!A359There are no entries past Pro/Engineer WF1. That leaves a gap with no information on WF2, WF3, WF4, WF5, CEP5 and Creo 1:I opened a case with tech support, but when he browses the the archive calendar he sees much more information (I'm not sure about the main calendar):Is anyone else seeing what I'm seeing?

Greetings:I recently started a new engineering position  (6 weeks), and this is my first time using Creo.  I come from the Inventor/Solidworks/ Solidedge world   I have been using Creo for 5-6 weeks and I am absolutely struggling mastering the basics to the level of frustration that I have leave my office and go for walks to calm down, and considering re-activating my job search.  In the previous CAD packages they were easy to use and never required training.    I've asked for some training (first time ever) but its gotten shot down, and in the meantime there is a concern that I'm not producing designs.   To top that off I'm at a small company with myself being the only ME/Creo user, so I have no one to ask questions on the s/w.  I started some one of the tutorials, but I stopped it after I was not getting the same results after multiple time.  Can some PLEASE recommend a Creo for dummies book, any help would be appreciatedFra

Good news everyone !   Many of you (~1,700 every month) take the time to leave valuable feedback on articles, which helps us to continually improve the quality of our Knowledge. Often, you help us see things we don't, and everyone benefits as a result. We saw from your comments that you weren't happy when our previous feedback widget covered the text in our articles. Although it only affected a small proportion of the articles in the knowledge base, we weren't comfortable with that either, and so we've made some changes.   We hope you'll like the new look, and that the simplified design will encourage you to share even more your thoughts with us when you are working with our Knowledge. Here's how the new widget will appear:     For those accessing articles from a tablet or low resolution screen (browser width below 1440 px), the widget will appear inline at the end of the document.   As we continue to ramp up our Knowledge infrastructure, more improvements are

Do you ever see the dreaded "Nothing here matches your search" error? Or do your searches return 1000s of hits when you are expecting just a handful?   If so, you're not alone. While Search was found internally to be 84% effective at resolving issues reported to Technical Support, only 50% of customers report the same success. Surprised by this gap, we had a look at the keywords entered on the portal to better understand why some searches worked, and others didn't. It didn't take long for some patterns to emerge.The good news is, by having a better awareness of how search works, and making just a few small adjustments, it's possible to significantly increase your search success.   Based on what we saw, here are the top 5 pitfalls, and how to avoid them:   Pitfall 1: "Prolific Pasting" Everyone likes to copy and paste. It saves effort, avoids typos, and can lead to more accurate search results. BUT pasting a lot of text can harm the relevancy of your results. Let's take a

The PTC Technical Support knowledge base contains a wide variety of articles written by our team of technical support engineers, with new articles being published every day. Did you know that you can have all this rich content delivered to your inbox daily or weekly? The PTC eNews & Alerts email subscription allows you to stay on top of the latest developments at a time that suits you.   With a single click you can subscribe to the articles you use the most:     You can also sign up for updates based on the Product, Release and Technical Area that you are interested in:     Based on those selections you can select to be notified just about articles related to SPRs and/or all types of articles. You can also opt to be notified when new articles become available and/or when existing articles are updated.   Last of all, the Preferences tab enables you to customize when the email hits your inbox.     So why wait, be the first to know when PTC T

Hello everyone, I want to see effect of water moving in the pump with creo parametric.Please share with video tutorial or books.

Yes we love surveys. Until we had this space this was our main way to hear what you were thinking about the eSupport Portal. That's how we realized that our previous search engine was not meeting your expectations : we rolled the new one just a year ago and since then,the number of feedback related to the quality of the search results dropped significantly. That's also how we realized that our new License Management tools or our article feedback widget needed a refresh (both are currently in progress and we will share more about this in the near future...)   So, is the survey going away now that we have this community space ? Not really : the survey still allows us to evaluate in a factual way how you perceive the eSupport portal and how successful you are when you visit us. So let me tell us a bit more about how things work Whenever you visit the eSupport Portal, you might be sent a survey by email the next day, but not everytime : 1 survey per month per user max. For those of y

Every month, about 30,000 of you connect to the eSupport Portal to download the latest version of a PTC software, search our knowledge base, manage your licenses, browse the product documentation or do one of the many things the portal offers.   As the eSupport portal audience is growing and as the pace of changes to the eSupport Portal is accelerating, we thought it would make sense to find a better way for PTC to communicate and collaborate with customers. Having a dedicated space in the PTC Community seemed to be the best option as it will allow you to share enhancement ideas, read about the latest news and upcoming changes in our blog and get answers to your portal-related questions from portal power users and PTC employees in our discussion forum.   So let me introduce you to the core eSupport Portal team   Jenny Tian, based in our Shanghai (CN) office is in charge of our Globalization strategy and user education. She’d like people across the globe to have a great

I'm new to eSupport Portal. Where do I start ? Check our eSupport Portal FAQ Article. Account, Cases, Licenses, Knowledge Base it's covering it all! I'd like to suggest an enhancement to the eSupport Portal or one of the tools. Who should I talk to? Product ideas are the right channel to propose a change to the eSupport team. Check if your idea ha snot already been submitted. If not, create a new idea and other customers will comment on your proposal.The eSupport Portal team will review and comment on the most popular ones. I can't find anything in the Knowledge Base. What's wrong? We're sorry to hear this. Let's see how we can  help you out If our search engine is returning too much content, try to use one of our advanced search techniques to narrow down the number of results returned If  our search engine is returning too few results, we don't have content for this specific topic and you should start a discussion to talk about I have a problem with one of the eSup

Getting started with the Knowledge Base Federated Search on the eSupport Portal. This video will teach you how to use the core features of the KB search engine as well as some of the advanced tips and tricks. Additional advanced search techniques are available here.

Does anyone know of a good tutorial or training source for using "GLOBAL REFERENCE VIEWER"?And the advantages for using "global reference viewer"?

What are the future plans for updating, supporting and providing training for Direct Modeling and Direct Drafting?

As a company headquartered in Boston, it’s about time we cite one of our city’s most famous sons…   “Either write something worth reading or do something worth writing about.” – Benjamin Franklin (January 17, 1706 / Boston -- April 17, 1790 / Philadelphia)   I just saw the quote while doing some reading on the web and it made me think. We all try to do our jobs the best we can and we hope that others appreciate this and find value in the things we say, write, or offer.   For our team at PTC University, this relates to our instructor-led training classes, our eLearning courses, and all the other services we are offering to ensure PTC customers are successfully using our software and solutions.   We have a global team of subject-matter experts with many years of industry, but also teaching experience to create our training content in cooperation with PTC product management. Our instructors undergo extensive didactical training, too.   We do hope you find our clas

Hi,   I am urgently looking for PTC DM Express tutorial for annotation (pdf preferably in german language, videos in english are ok). I only found too less videos in internet.   Do you know some? Thanks.   Best wishes Heinz 

Hello everyone. I am new in mechanical simulation and ProE. Now, I've been searching a basic simulation tutorial. Could anyone offer documents or others for beginner?Thank you in advance.

I am trying to pay for a PTC Learning class but they have refused to contact me to allow me to pay fr the class. The class is Monday. Has anyone else had this much trouble arranging a class?

PTC University Expert Model Analysis 2.4 was released on December 15, 2015.   This is a small release that allows PTC University to enable, disable or limit features in XMA Desktop via the license file allocated to customers.  With this ability, we'll be introducing a new lower cost variant of XMA Desktop in the next few weeks.   What’s new in XMA 2.4:   Existing XMA Desktop licenses issued prior to the 2.4 release will work as they did in XMA 2.3; enabling all features available at the time of XMA 2.4. New XMA customers may purchase a lower cost license with some features disabled and/or a limit on the number of files that may be scanned per scan. Users can query the XMA Desktop features they are licensed to use by looking at the feature configuration information in the About PTC University XMA Desktop dialog.  This can be accessed by selecting Help > About PTC University XMA.   If you have any questions or feedback about this release, please don't h

Hi,I'm looking for a trainer who is knowledgeable in 5 Axis mill-turning area in Creo 3.0Any recommendation ?

I have recently got a DIY 3D printer and I have been using Freecad but I read that Creo was a better free cad since it was parametric.  I have been trying the free trial software with youtube tutorials and I like what I see so far. I have been working on this tutorial, Creo 2 Tutorial - Name Tag with Text on a Curve - YouTube .However, I do not have the tame text tool as the tutorial, or at least I do not know where the find it. The only text tool I have found is in the one shown in the picture below. Is there anyway I could wrap text around the edge of my model?

Hi All,I’m having a bit of a hard time with this. I seem to have a singularity, and I can’t get away from it. I’ve done a few simple models akin to what I’d expect here at work, and each seem to have convergence issues. I’ve tried various methods, but it’s always there. My Von Mises graph is always rising, although some to a lesser degree, always rising.Today I’m attempting the ‘connecting rod’ model from the ‘Toogood’ book, Creo Simulate Tutorial. Of numerous analyses run, my singularities are always one of the two points highlighted. No matter how I try to isolate these corners/points, I can’t get convergence. I’ve tried multiple attempts at excluded edges & points and re-entrant corners. I’ve even been playing with mesh sizes.. Nothing seems to correct, or lessen the convergence rise. Mind you, I am getting better at knowing what to turn off, what to turn on, and what / how that affects the results.I’m currently playing with the geometry, and adding rounds to the 90° edges. Whil

Is a there a detail tutorial somewhere that demonstrates how to use program effectively?

I just started using creo 2.0 lathe environment.  no training provided so depending on tutorials and youtube for help.  need tutorials on how to create turn, thread and groove sequences. need to know about tool libraries. need to know where to look for tutorials. anybody out there willing to help out a newbie?

How can my colleague become a new E-learning user ?

Let me start by saying I am essentially self-taught when it comes to simulate. I have no training aside from a few examples on SolidWorks back in college (six years ago). I understand the mathematical concepts of FEA, but my practical knowledge has proven to be frustratingly lacking. So please forgive me if I am unable to frame my question properly in technical terms.I am doing an analysis on a lifting device designed to retrieve and replace large tools from shelves. It is basically a "hook" to reach into the shelf to grab the tools using a hoist.So far, I have only attempted static analysis. Is that sufficient? Do I need to do a more complex analysis? If so, that's a whole other can of worms for a later discussion.My immediate problem is a huge discrepancy between stress and displacement in my static analysis. You can see my method and results via the attached screen captures.Stress looks good - well under yield strength. The displacement is another story. Where am I going wrong? Are