IoT & Connectivity

Hi all, We have a thing in prod that was pushed from our dev environment. That thing uses a template that is outdated. We want to change the template to a new one that we are now using in dev, but pushing gives this error:How can we go about changing the template in prod? We are unable to manually delete it directly from prod since the entity was pushed there. 

Improvements in Monitoring and DiagnosticsThe Outcome of the Diagnostics Forum of YesterdayBy Tori Firewind, Principal Cloud ArchitectIntroductionMany moons ago, a forum of dedicated diagnostic enthusiasts gathered together throughout several round-table discussions to produce a list of diagnostic daydreams, groom and refine that list, and then use it to produce realistic, yet awesome diagnostics requirements. Three different organizations, eight teams in total across PTC were involved, and dozens of real-world, customer experiences were considered throughout these conferences. In the end, a large diagnostics feature was designed and passed already prioritized, from the front lines directly into the backlog in the first ever collaborative effort to do Dev Ops as a process at PTC. The fruits of this labor are now available in the latest version, ThingWorx 9.7! These features include the largely anticipated acceleration-based monitoring, custom persistence provider monitoring, and t

Hello I am trying to apply custom CSS to my Thingworx mashup but it is not working . Is there any sample example or code snippet available which can help me with setting custom css. Thanks

HiI have a question related to contained mashupsI created a contained mashup that holds two buttons, and I want to use it in another main mashup as a popup mashup appears when I click on a row on the grid exists the main mashup.I assigned a service ( deletion row from the grid ) to a button exists in the popup contained mashup, when I click on the button nothing reflect on the grid.Service is working and I tested on another button that exists in the main mashup.What can I do to make the service run on the button exists in the contained mashup ?

ThingWorx 9.3.6-b1323 

I am using ThingWorx Platform Release 8.5.As a required project step to upgrade v8.5 to the latest v9.x of ThingWorx, it is necessary to "move" Production ThingWorx due to failing/EOL hardware. As part of the re-cloning process, ThingWorx fails to start after attempting to clone ThingWorx from Source Server to New Target Server with the exact same Hostname. Tomcat starts and shuts down when attempting to start the Windows Service - fails to fully start. Errors in log files are thrown referencing "APR based Apache Tomcat Native library" and "HTTPS protocol". Is there a documented instructions for how-to properly Clone ThingWorx from host to host?Here are the errors that I facedCatalina-log:- 10-Feb-2025 17:44:56.643 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-80]]org.apache.catalina.LifecycleException: Protocol handler initialization failed- 10-Feb-2025 17:44:56.643 INFO [main] org.apache.coyote.Abstract

Hi all,   I want to upgrade ThingWorx version 9.2.13 to 9.6. I want recommendations, Guidance and also support. what are the possible ways and which one is the best approach?

I have a customer who will not be renewing DPM, but needs to continue using the PTC.Base entities from the Solution Framework.  These entities were added as part of the DPM installation.  Will letting DPM expire impact the solution framework extension entities?

hi,can I add media ( icons ) to grid ???I tried several times but the media image is not displayed on the grid only the path like /Thingworx/MediaEntities/Media name only this path appears.Also I made the column configuration Image render.Note : this grid binded with infotable and the column in the infotable which represent the media is string type

Hello, I need a schedule widget. I see the standard one (this one) but I would like to have additional functionalities, like single-day visualization and/or click to open details.   Is there another custom version of the widget or is it possible to customize it?   Thanks in advance

In chipdatafilter, we want to filter one column using multiple values. Example, I want to filter ColoursColumn in grid data using three values like Red,Orange,Yellow. How to do this.   Is there any way to multiselect options of values to filter grid data?

Hi ,    We could see the below answer in the community , is still TimeScaleDB is not supported ? could you please confirm      TimeScaleDB as Persistent Provider     ‎Dec 12, 2019 01:23 PM     TimeScaleDB is not supported at this time.  Please refer to this page from our Help Center for a list of supported persistence providers.   View solution in original post   Thanks   

Hi,   I have a Thingworx 9.1 instance and am looking to upgrade to 9.7. However, the instance is on the Postgres DB, and real-time data is stored in the Postgres.What would be the easiest way to do this? 1. Should I Upgrade the Postgres Version? 2. Should I Upgrade the Scehma too?   Thanks,

@lschier  I followed your instructions for one of my requirement. I am getting the error at the service -  Error executing service autoLoadMultipleExcelFiles. Message :: Could not initialize class org.apache.poi.xssf.usermodel.XSSFWorkbook. Would you be able to help?   Version of TW- 9.6.0-b85

I am creating a bar chart with 7 Legends and legends are showing in multiple columns.Is is possible to show all legends in one row.Requirement-Thanks in advance. 

Hi team, I wonder if its possible to freeze a particular row item from grid widget while scrolling? Am having 100 rows in my grid and the top row holding some calculations as reference for rest of the below items, while scrolling up/down it take top row too. So, is it possible to freeze any particular row item? or excluding particular row being filtered?  please provide any suggestion.  thanks,Janakiraman

Hi, How to update scan rate for few properties to Kepware industrial thing at a time using service instead of updating one by one  property in Thingworx 9.5. I am trying to update scanrate to few properties using service but SQL transaction log size is increasing. Because , updating scan rate one by one property using below service. Is there way update scan rate at a time ? I am using below code. for(let i = 0; i < propertynamelist.length; i++) {    ...........  .................    Things[remotething].SetRemotePropertyBinding({ propertyName: propertyName /* STRING */ , aspects:          {           scanRate: 480000  // Update only the scan rate aspect         } });   }   Thanks&Regards, Latha

In Thingworx , collection widget, can one cell from the Collection widget be made invisible/non clickable through custom CSS ? 

I hope you are doing well.I am looking for information on all available 3D Widgets that work well with ThingWorx particularly those that support loading gltf files or similar formats. I remember seeing a Widget called "ThreeDWidget" which seems to be usable, but I am unsure where to download it.Could you kindly provide me with the 3D Widget or direct me to the source where I can download it? I would like to test it out.Thank you in advance for your help.

Dears,I am looking your help for Grid.. I want to make a selected row as green in my grid. Is there any documentation or help on this.?

Hi all,   My team experienced a system crash today after using the Data Export widget. We believe that a spam click of the data export caused the crash so I am looking for a way to prevent a user from multi-clicking the export widget if it is slow to export. Any ideas on a good way to prevent multi clicking of the widget?

Hi,    I am trying to see if SAP Connectivity/Integration can be done in CWC. Can the MPMLink be used to make the connection?   Do we have any documentation?   Thanks,

Hi everyone,I'm wondering if anyone has experience with voice assistants in ThingWorx or has worked on something similar. Is there anything built directly into ThingWorx, or should I look into integrating Alexa, Cortana, or Siri? Has anyone started a project in this area?I would appreciate any suggestions or answers!Thanks in advance!Houssem

We are trying to change the box color in a range chart, but it only accepts green. It won't take any other colors. Is there a solution or something we might have missed? Kindly help us with this issue. Thanks in advance

Hello everyone, I need to create a datePicker where:1. I want to send multiple dates (like 28, 30, 2) to the datePicker Widget. These dates are stored in a database, so can I pass them using the service?2. Only the dates provided to the datePicker should be enabled, while all other dates should be disabled. Can this be done in ThingWorx 9.4? If this isn't feasible with the datePicker, is there an alternative solution? Please see the attached screenshot for reference.