IoT & Connectivity

Hi, I am adding a new Mitsubishi Ethernet iQ-R series PLC to an existing FTView SE SCADA which is using Kepware for comms.  The issue is the addresses I need to add to the new Kepware config have not been mapped into contiguous blocks and are widely spread about.  Will this be a problem if I create static tags in Kepware with such scattered addresses ? When I began working on SCADA systems in the 90's I was always told that any data that was to be read or written to by SCADA should be mapped into contiguous blocks, otherwise you would end up getting multiple read transactions which would affect comms performance.  Is this still valid today with fast Ethernet and multi core CPU's ?

Hi everyone, I am running ThingWorx Flow 9.3.10 and I’m hitting a wall trying to fix an expired self-signed certificate. The Issue: My self-signed certificate for Flow expired, so I needed to regenerate it. I followed the official guide here: CreateSelfSignedCertificate.htmlI generated the new files, placed them in the SSL directory, and restarted the services. However, Flow is now failing to connect. Symptoms:Redirect Loop: When I try to open the ThingWorx Flow app, it automatically redirects me back to the ThingWorx Composer.Validation Error: When I run ValidateFlowSetup in the WorkflowSubsystem, I get:[FLOW-API-01] - Failed to connect to Flow: Internal Server ErrorLog Error: The flow-exchange module logs show this error, which suggests a trust issue:{"module":"flow-exchange","timestamp":"...","level":"error","message":"unauthorized access"}It seems like the internal services aren't accepting the new certificate I generated. Has anyone experienced this? Is there an ext

Hello everyone, I am trying to read data from Allen Bradley PLC. However, Kepserver is unable to read all the data. Below are few errors that are occurring: Date Time Level Source Event12/23/2025 6:20:52 PM Warning Allen-Bradley ControlLogix Ethernet  | Unable to read tag. Controller tag data type unknown. Tag deactivated. | Tag address = 'PROGRAM:P09_INFEED.STCAMSBM1', Data type = 0XD37F. Date Time Level Source Event12/23/2025 6:20:52 PM Warning Allen-Bradley ControlLogix Ethernet | Unable to read tag. | Tag address = 'PROGRAM:P09_INFEED.FBSTARAXIS3', CIP error = 0XF, Extended error = 0X2100. Date Time Level Source Event12/23/2025 6:36:03 PM Error Allen-Bradley ControlLogix Ethernet  | Database error. Unable to resolve CIP data type for tag. Setting to default type. | CIP data type = 0X8871, Tag name = 'OPT_PrintCheck', Default data type = 'DEFAULT'. Can anyone help me above issues please ? Regards,Danyal Shahzad 

I can't find an explanation of how this filter works in order to explain to users how to use it.  If I type "abc" into it will it return all rows where any cell has a value starting with abc?  

Hello I have followed all the steps as mentioned in the article, I have installed the new tomcat 9.0.110 but my thingworx is still redirected to older tomcat version if I stop that thingworx page is not loading Two questions 1) do we need to use older(9.0.88) web.xml and server.xml and copy into new tomcat webapps 2) I was not able to understand point 6 in the article https://www.ptc.com/en/support/article/CS272588 as it says directly copy the older ones and paste into new tomcat folder VS Point 19 and 20 says that we need to edit web.xml and server.xml https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/Installation/install_java_and_apache_tomcat.html#wwID0E4KGM do we need to remove the older tomcat folder from C:\Program Files (x86)\ThingWorxFoundation\tomcat

I observed something strange when working with Run Time Instance permissions on a Thing Shape and wanted to ask if this is expected behavior or a potential bug.  To demonstrate I'll propose a scenario.  I am using ThingWorx 10.0.Created entities:TestUSR - User for testing access.TestTS1 - Contains property "TS1Prop" and service "TS1Service"TestTS2 - Contains property "TS2Prop" and service "TS2Service"TestTT - Template inheriting GenericThing template. Contains property "TTProp" and service "TTService"TestThing1 - Thing inheriting TestTT template. Contains property "ThingProp" and service "ThingService"Now I configure permissions on TestTS1 only.  The rest of the entities will not have any permissions configured.Grant 'Property Read' and 'Service Execute' run time instance permissions to TestUSR.  See below.Now I run Access Report for TestThing1 for user TestUSR.  This initially looks fine, but when I dig into the Specific Permissions by clicking

Does any one here know how to display ThingWorx mashup on TV using a digital signage tool AppSpace?  

For Thingworx 10.0.0 in the line chart widget... I am trying to limit the number of x axis labels. I see this is possible if the x axis type is numeric or date type. However, with string type, the property numberOfXAxisLabels is not visible. Is there a way to limit this somewhere when the x axis is a string type?

Hi Community,  I am using Thingworx 9.7.1 version and I have this Show/Hide Log error reproducing on page load which I am not able to debug which says  "An error occurred which accessing property NoBindingIcon and NoBindingText". PFA the screenshots attached for reference.  I am using a master mashup with side panel with a grid, upon row selection it loads a collection of cards.Can anyone tell me why this error is appearing?  Let me know if any further details are required.

I am using a Line Chart widget in ThingWorx Mashup to display time-series data. I would like to add a trend line (for example: linear trend / moving average) on top of the existing line chart to show the overall trend of the data. Is there any built-in option in ThingWorx Line Chart to enable a trend line?If not, what is the recommended approach to implement a trend line?

When will the Tia portal Exporter support Tia portal V20 Projects ? Greetings Frederik

Kepware version: Thingworx kepware Server v6.16.217.0We are having Fanuc Series 31i  Model CNC machines.We have Fanuc driver specific libraries for communication.Issue: We would like to communicate with 31i model but the driver is not listing the 31i model.Any work around or I am missing something?

Hi every one!I’m experiencing an issue with Advanced Tags in our Kepware project and need guidance.Setup:Kepware version: [KepserverEx 6]Channels: K1,Devices: PLC1,Source tags: Boolean / WORD tags under devices (quality = GOOD in OPC Quick Client)Advanced Tags: created in the global “Advanced Tags” folderAliases: created pointing to Advanced Tags and mapped to the corresponding deviceProblem:All Advanced Tags show BAD quality in OPC Quick Client.Source tags themselves read correctly and have GOOD quality.Even a simple Advanced Tag referencing a single Boolean tag shows BAD quality.The “Mapped To” option is only available in the Alias — the Advanced Tag itself has no “Mapped To” field.We want to confirm:If this is the correct setup for reading Advanced Tags via OPC/AVEVA.Whether there are any licensing, runtime, or configuration steps we may be missing that prevent Advanced Tags from evaluating.Thank you for your guidance.

Hi all,Just can't get my head around one thing!I am using Kepware to log a group of tags -more than 1000 tags-  apparently, Kepware’s DataLogger logs the entire group when any tag in that group changes. However, what I need is logging only those tags that have been changed not the entire group! I've done some research and ended up with enabling OPC UA in my project and using a Python code to log only the tags are changed! I was wondering if there is any other way except changing configuration of the project which I prefer to put it in bottom of my list!Any help much appreciated!  

Why does using a NUMBER type attribute to create an alert cause an error?

I am using ThingWorx Platform Release 9.2 and DatecodeSP2Hi Team, We are facing issue while exporting the grid data into csv format in one of the production site and we have seen that service output results are correct format, however it is not in correct format in csv. we have attached the screenshots of service output,region settings and csv format, please investigate this issue and assist us further on this case.Here are the errors that I facedIncorrect csv format

In RTPPM 10.0 the OEE gets calculated at Work Unit Level but when I check the OEE at the Work Center level in KPI Dashboard or reports it shows 0. Any suggestion if I have missed any configurations?

Hi, I have a scenario where in Thingworx mashup there is a text field it should allow only integer. Other than that any text entered it should show "Please enter integer value". How to achieve this?Thningworx version 9.6Can anyone help on this. 

I am trying to send a file to an AWS S3 bucket via an API call.  I am able to send the file when I use Postman, but I am unable to send it via Content Loader Functions.  I am assuming my configurations may be incorrect.   When I send the file through Postman, I do the following: select PUT as the method paste the URL into the request URL (this automatically populates the parameters under Params tab) under the binary tab, select binary and the file to upload click on the Send button The following is my service to send the file via Content Loader Functions: // Content: BLOB var Content = Things["SystemRepository"].LoadBinary({ path: "/directory/subDirectory/someFile.csv" /* STRING */ }); // result: BLOB var result = Resources["ContentLoaderFunctions"].PutBinary({ proxyScheme: undefined /* STRING */, headers: undefined /* JSON */, ignoreSSLErrors: undefined /* BOOLEAN */, useNTLM: undefined /* BOOLEAN */, workstation: undefined /* STRING */, useProxy: undefined /*

 I’m facing a database connectivity / connection pool checkout timeout issue during ThingWorx Foundation startup against AWS RDS PostgreSQL 16.6. ThingWorx goes into ERROR state even though database connectivity works from other clients.EnvironmentThingWorx Foundation: 9.7OS: Ubuntu 22.04Database: AWS RDS PostgreSQL 16.6App Server: Tomcat 9.0.113Java: Amazon Corretto 11.0.29Path: /usr/lib/jvm/java-11-amazon-correttoError Seen (Startup)ThingWorx fails on startup and sets the web app state to ERROR:  *** CRITICAL ERROR ON STARTUP: An attempt by a client to checkout a Connection has timed out. *** Web Application STATE is being set to ERROR! *** This looks like the ThingWorx DB pool is unable to checkout a connection within the timeout (pool exhausted / blocked / cannot create new connections).Important ObservationFrom the same EC2 instance, I can connect successfully using terminal tools (psql style connectivity).I can also connect successfully using pgAdmin.So networ

Hi Community,We are decommissioning ThingWorx and have performed the following steps:Ran uninstall.exe, which removed the ThingWorx services and installation foldersDeleted the ThingWorx database from PostgreSQLCan you please confirm if these two steps are sufficient to completely remove ThingWorx?Additionally, are there any other folders, files, or configurations (e.g., storage directories, environment variables, logs) that should be manually removed to ensure a clean uninstall?Thanks in advance for your guidance.

I'm experiencing an issue following a ThingWorx upgrade via the ThingWorx Foundation Installer for PostgreSQL. The labels for the newly added debugger feature are missing. Can anyone confirm if they're seeing the same problem? 

Hello, I need to upload activation request file to repair my broken license.But i can't login to my kepware account in myKepware.It just keeps loading and loading..."we have made changes to My kepware. Please log in again"

I am using ptcs-grid with multi-row selection enabled.The first row in my grid is a “Total” (summary) row, added through a service.I do not want this row to be selectable, and it should also be excluded when “Select All” is used.Since CSS solutions only hide the checkbox visually (and do not affect selection logic), I would like to know:What are the supported alternatives or best practices to handle this scenario? how the Data is looking on grid i am here attaching the screenshot.from this screenshot i want to Hide the Checkbox for the 1st row whose department="Total"

Hi,We are planning to upgrade ThingWorx 9.3.5 + CWC 3.1.0 to version 10.1.The OS user who originally installed ThingWorx is no longer with the company.Is there an official workaround to allow a new user to run the upgrade installer? or are we forced to perform a manual upgrade? Best Regards,Tomer.