Mathcad

I am a student  and ordered Mathcad Prime 12 Student Edition. I verified that my credit union account was charged. I followed all of the linked steps in the email I received and got an error message: Access denied - Insufficient Privileges Our records indicate that your company does not have a current PTC Global Support agreement I have phoned and emailed Cleverbridge and have not had any luck in getting them to fix this issue. They incorrectly believe I have a billing problem which I do not! I am unable to speak to anyone at PTC about this because of the logic of your automated phone answering service.

Hello, I was charged for the automatic renewal of my subscription, which I don't want. Is it possible to request a refund? My order number is 538773813. I have already canceled my subscription, and I regret that I cannot provide the activation key for my license because it was not included in my payment confirmation email.

When trying to obtain the trial version of Mathcad prime the page says that my UK phone number is invalid and will not allow me to proceed. The country is set to UK.

I’m using PTC Mathcad 10.0.0.0 (as of May 2026).  Is this the latest version?   How can I determine if there’s an update?  Where do I check?  In the software?  Somewhere on this website?   Thanks

When I try to download my licence to install the 30 days pro version of Mathcad a Server error shows up

Maximum trial for licensing has been end but acquisition has not been done.

Hi people. I followed the program and installed the student version of Mathcad but can not start it on my computer. Any advice ?

I am looking to define the variable ϕ2.min based on the table below. I have created the variables for HC and HD to define them as HC1 and HD1 etc. however I am not sure how to then pull a value for ϕ2.min based on the below selection table.  Any advice here would be great!  

I am trying to specify the value of a variable based on the value of a second variable. The attached table shows what I am attempting to achieve is setting the value of B2 based on the value of d in-line with the data attached. Any help will be appreciated. Thanks 

I am trying to copy a 1xn matrix developed in mathcad prime 11 and paste it into an excel like table in ansys mechanical to build material curves for stress analysis.  I cannot for the life of me figure out how to do what seems like a simple task.  Is this an easy thing to do?

Hi,I have a file that can’t be opened by Mathcad Prime.I just get the message “File type not supported”.Anyone got any tricks to find ways to repair the file?I attached the file here in .zip format since mcdx format is not supported.

Hello, i have problem with installation of mathcad. I couldn't go next from ,,Aplication Selection'' window so i haven't installed mathcad yet.Thanks for help.

I could not find any other support, so I decided to write the message here. I am a student and our school uses Mathcad 11. I received a code for Mathcad pro from my teacher, but I am unable to activate it. I downloaded the software and it shows that I have the free version, and that I can activate the pro version by clicking a button on the top right. I did that and got to the licence assistant. I logged in and put the code in, but it gives me an error message "server error" after I try to install the licence. A link leads me to here: "https://support.ptc.com/appserver/support/account/contact_customer_care.jsp", but I either don't get any help from there, or I am unable to access it due to not having the correct web account. I am unable to upgrade my web account, because I don't have the data required to do so. The only thing I have is the code and the need to get this app so i can work with it in school.

Alguna persona que tenga acceso a MathCad que me pueda abrir un documento y enviarme los datos que tengo mi PC dañadahttps://drive.google.com/file/d/1S8_3PWGeUnYfnA4jiGYNd6JJ-22kekP5/view?usp=drivesdk

I want to buy Mathcad Prime but I can't login to purchase. I have created an account. When I click "buy now" it opens a new tab with a login screen. I enter my information and it says "invalid username or password". I have reset it several times and after completing the reset I can see that I'm logged in because my name appears in the upper right hand corner. When I go back to the store to purchase the license, the same login screen opens up, I enter my email and newly changed password and I get the same error. What am I doing wrong here?

I recently changed my laptop and I'd like to re-install Mathcad. Unfortunately I don't receive the link for the download and the same it's not in the spam.

Using Prime 11The topic is Hertzian contact.  I was investigating the capacity of spherical contact on a flat plate using several different methods of calculating the stress stateI converted a Mathcad 15 worksheet to Prime 11.  It worked perfect in V15.  In Prime 11, one of the functions is broken.Attached are the PDF of Mathcad 15 output and the Prime 11 worksheet that it converted.I’m using a bunch of nested solve blocks as functions.  The functions that use the Find solve block seem OK.  But one function uses a Maximize solve block.  This isn’t working.This function worked in Mathcad 15. sigma_eq is another function.  It’s supposed to maximizing the value of sigma_eq by searching for the value z_guess that gives the maximum.  The other inputs to the z_peak_stress function are “constants” that the function sigma_eq also needs as an input.Conversion didn’t mention any errors about this.  It added a ‘helper’ (?) equation that’s not part of the iteration.  And the new format throws an e

Error in Licence Pocessing

I have been a paid subscriber to Mathcad since the late 1990’s. As a former a beta tester and advisor on new features, my interest and commitment to Mathcad is substantial. However, I am concerned about the future of Prime when I see more discussions on it not working rather than use.Yes some old problems are addressed with each new release. But installation and operation issues are starting to out number Topics on using the software to solve engineering and science problems. Even just upgrading to the new version or obtaining the new license keeps changing, adding to the frustration.For many of us, Mathcad is our only reason to use PTC’s products. Please do not make it a reason to be the last.   

Ho comprato una licenza per mathcad ed ho ricevuto l’email di conferma da cleverbridge, ma dopo un meso non ho ancora ricevuto l’email da ptc con la licenza. Inoltre quando provo ad accedere al supporto tecnico il sito mi risponde che non ho l’autorizzazione per accedevi.

I've filled out the form multiple times, but I still haven't received the download link. I tried updating my profile, but I haven't received the required fields in the email. I only have the license files. I'd prefer the Express version, not Prime.

Transfer Mathcad license from an existing Host ID to a new Host ID for commercial license. I am trying to generate a license for a new host ID. I am getting the following error on the website: Your web account does not hold the following required privileges to access the application: License Management Reporting for read-only access. License Management Licensing for configuration and license file generation access.

I’m trying to express the solution in mmHg as a unit for pressure. Is there any way to do this? 

Hello,I just started using MathCAD Prime 3.0 and stumbled upon a problem. I can't find a solution to that online.I have a question about this screenshot:Why appending a result to a variable makes the operation impossible (1st and 2nd columns)?Why showing the value of a variable makes the next operation impossible (1st and 3rd columns)?Thank you. (I hope this post is in compliance with the policy)

I’m using MathCAD Prime 9.0.0.0 and I’m running into a units error…All of the R units should be K/W, but I’m getting crazy units especially on Rmid. I attached my program as well as lecture notes that show how to do this. Look on page 44-45. Thanks,    Brent