PTC eSupport Help Discussions

Spoiler (Highlight to read)I noticed that the post noting that other posts have been moved are pinned to the eSupport board. Are these going to be pinned for a specific period of time (7 days?) and then disappear or are they here to stay?Thanks, DaleI noticed that the post noting that other posts have been moved are pinned to the eSupport board. Are these going to be pinned for a specific period of time (7 days?) and then disappear or are they here to stay?Thanks, Dale

I tried this IE, FF, and Chrome same results https://support.ptc.com/search/Pages/results.aspx#Default=%7B%22k%22%3A%22%22%2C%22r%22%3A%5B%7B%22n%22%3A%22TSProductFamilies%22%2C%22t%22%3A%5B%22%5C%22%C7%82%C7%824178656461%5C%22%22%5D%2C%22o%22%3A%22OR%22%2C%22k%22%3Afalse%2C%22m%22%3A%7B%22%5C%22%C7%82%C7%824178656461%5C%22%22%3A%22Axeda%22%7D%7D%5D%7D   I get hits when I go to Documentation tab it goes away and Axeda is no longer there https://support.ptc.com/search/Pages/documentation.aspx        

There appears to be some problem with the 'related' articles section at the bottom of each knowledge base article.  Every article is now only listing itself.      

Yesterday I noticed that PTC Support Search does not return any PTC KB articles, only Community and Help articles are returned. I don't have and active filters and I checked with my colleagues, who have same problem. Check searches below for specific CS and even general search returns useless results.   This is very urgent matter! Thank you.

Not sure who manages the date code list in the case logger but Creo 6.0.4.0 is missing from the list.  I mentioned this to a TSE a while back but nothing has changed.  Someone needs to make sure this list stays in sync with the currently released products.  Thanks.    

Through support portal, we get dump / export of all call details only for last 6 months. In case if we need details of all calls opened in last 2 yrs, how can we get this.

https://support.ptc.com/company/community/schools/proengineer.htm   All take you to an error   Do these files still exist?

How to get UTC time in "DATETIME" format in service? . i want to store UTC time in result variable in services. result datatype is "DATETIME". i can get UTC time in string format. but not able to get UTC time in "DATETIME" format.please help me.

Hi there,   I was taking a Kepware course and suddenly the server went down. At the moment of posting this, www.ptcu.com is still down.   I'd appreciate you notify me when is up again.   Regards, Nahuel

There seems to be a problem searching the support knowledge base with words in all CAPS, even if the results contain these same words.   For example, here is a snippet from a log file:     Copying and pasting this into the search results returns nothing:     Changing the last six words to not be capitalized allows the search to return the correct article:     Should search really be discarding words in all CAPS?

Just opened a case and received this:   It's 3:30 in the afternoon and not a holiday (as far as I know.)  Is this a bug or is PTC actually closed today?

I have upgraded to PTC partner account . When I am trying to download any software I am getting error that I dont have any privilege for download.  

Hi Everybody, It seems that I don't get a receipt when I create a new support case. Nor do I get any replies from support people (opened a case last week). Further, when I look in my case tracker I have 0  opened (not 'open' but 'opened') cases last half year. However, I have an old case receipt where I can look-up the number (Cxxxxxx) and view this particular case. This case is still not half year old and believe it should appear in my half year history tracker. Any idea what could have happened? Thanks!BR Peter (I'm writing the Community since I find no other options to contact eSupport - if you know how please inform me)

Is it possible to embed our PTC eSupport Case Tracker page into a SharePoint site that I have. Is this embed code available and if so how do I get access to it?

Hi,   For a while now, I am getting "Sorry, something went wrong. One or more resource files failed to load. Please try your query again." on any Technical Support / Knowledgebase Search I do on https://www.ptc.com/en/support/. What can I do?

Hi there,   I´m encoutering a problem when logging in to eSupport Website. I´m on Support Package: Gold   After giving the credentials it shows:   Access Denied - Insufficient Privileges A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.     So here I am, asking for help.   Thank you in advance!

On the top of support.ptc.com some notifications are display - see below. A few weeks ago it was enough to click on the cross and the notifications disappeared permanently. Now they reappear after window refresh. Does anybody know how to get rid of these notifications ? Thanks for any comment 🙂

Our below customer is facing issues in re-configuring there Creo license as they do not have access to the account which is associated as admin on the portal, due to the fact that one of their old employee who left the company had all the details of this account.   They want a new account to be associated with their SON as admin on the portal. Below are the details:   Customer Name: Indus Motor Company SON Number: 2801038 Old Admin Account: toyotaimckchi@gmail.com New Admin Account:  jig.shopimc@gmail.com   Looking forward for an early action and response pls.

Hello,   When trying to move a license from MAC address (A) to MAC address (B), the request is correctly taken into account. But the license received by mail corresponds to MAC address (A) and not the new MAC address entered. Could you please solve this issue asap? Thank you. Regards.

I would like to restrict merging (from branch to mainline) to a group or list of users. How do I do this?  

Hello I was trying to get support to re-install the stand alone license since do not allow me  the connection, i tried to call technical support and our sales representative but seem too busy to take care or our account.   Can some body help?  

The site in question is this one: https://support.ptc.com/appserver/lm/rsl/reconfig.jsp   One of our customers got a new laptop and wants to use his MathCAD 15 license on it. Unfortunately the site we are apparently supposed to use to transfer the license is broken. When trying to move a license from one machine to another it just says "An Error has occured" on the second step.

Hello, I ·am in need of a German speaker that can deliver classroom / WebEx training to a group of engineers on PTC Integrity and GitLab.  Do reach me using "JamesBTobin (at) Gmail (dot) Com" to learn more.  Kind regards, James

Has the license expired? Can we get temp keys until we get the PO raised and signed?   What's the impact of this?

One of the nice features of Windchill is that you can get to the information different ways.  If I know some text, I ca search.  If I know the product and version, I can browse and find it.   We can search the KB now, and apply filters to narrow down the results, but we can't really browse.   I would like to see a tree structure like RockAuto.com.  Pick a product, pick a version, pick an area of functionality, drill down till you see something familiar.  The same problems could be cataloged under multiple categories.  Just make it easy to find visually.   One of the problems I have with searching is nomenclature.  I might call it LDAP and you call it Windchill DS.    I can't count the number of tickets where I copied the text from the MS log file and no results were returned.  The support engineer can find an article because he already knew the solution.   Maybe the errors should all have a unique ID in the log file.&nbsp