System Administration

I can't get a texture to save in the company appearance.dmt with the texture file saved. Is that because the  save_texture_with_model does what it says and saves the texture with the CAD file?   Anyone have any luck saving a texture file in the appearance.dmt for use as a company standard? Hoping I am just missing something easy here. I tried putting the texture file (.jpg) in the same folder as the appearance file but that doesn't seem to be working. When I open up the appearance.dmt with a text editor the there is a color_map line that references my jpg filename so it is saved in that file. Does the full path need to be in there?

I get really confused about this, it should be as simple to put the font to the load point of the font folder? The one where config.pro points with the pro_font_dir? I have it all set upmagyar_iso30985font.ndxhu_latin_1.fnthu_ascii.fntThe ndx contains the fnt names:hu_ascii.fnthu_latin_1.fntThe font is loaded, but where the hungarian (ő for example) char should be shown, there is only squares like this:  The font is proper, and was working before, any ideas?

Whenever I print to PDF, instead of the file name coming out as the drawing name i instead getthe prefix Creo Parametric - (character that looks like a chessboard), then the file name, then four additional digits.This is not just Adobe, but with other pdf print options too.So each time I save I have to delete this extra detail. which is really annoying and time consuming.But if I save as PDF it screws with text and line thickness.  I can't find where it is pulling this additional detail from, or how to stop it. Thanks in advance if you can help!  

@MatthewV    What did you exactly do to solve this issue? Reference topic: https://community.ptc.com/t5/System-Administration/Cannot-connect-to-license-server-after-change-of-network/m-p/952844#M31019    How did you check if the network is classified as public or private? I have the same issue here but with a difference: I can pull the license but a colleague cannot.    Thanks, Sjoerd

I have configured ModelCheck in Creo 11 to update part, assembly, and drawing parameters.When I run the ModelCheck in batch mode, only part and assembly files get their parameters updated and designated as per start file. Drawing parameters only update if I manually start ModelCheck Interactive. I've gone through the check file multiple times, and the settings (YNEW) are set identically for both Interactive and Batch mode in all checks so I would think they should work the same way whether I run Interactive or Batch.Again, the updates work for all files in Interactive, and for parts and assemblies in batch. What am I missing here? 

I am using Creo Parametric Release 11.0 and Datecode11.0.3.0The Preview File button has disappeared from the File Open window. I use this feature all the time. Please advise how to restore the function. I have searched the config options but no luck. Thanks.

Is it possible to block the System colors, Interface and Theme options in Creo Parametric (10.0.6) from unauthorized user changes through config.sup?

I want to centralize the config.pro in a shared drive location. Basically, when users launch parametric, it has to use the config.pro from that shared drive. I have gone through few articles and came to know about config,sup and I'm still not clear the concept of this. Please assist me here. Thanks in Advance!

I am using Creo Parametric Release 11.0 and Datecode11.0.1.0Buongiorno. Cortesemente sono a chiedere come fare per evitare questo messaggio che il programma mi da ogni volta che apro e chiudo un file: "E' stata selezionata una risorsa server per i file di recupero da registrare nella posizione specificata nella seguente opzione di configurazione: last_session_directory_path. Impostare una posizione locale per la registrazione". Questo messaggio mi compare a seguito della sostituzione del server avvenuta alcuni giorni fa. Grazie mille. Buona giornata.

Hi, is the current lmadmin upgrade path, really uninstalling the old version and installing the new version from scratch?In the past the setup recognized the old installation and upgraded it. at least a few years ago.br Bernhard

I am using Creo Parametric 5.0 5.0.6.0How to configure installation so run Node Locked license before running Floating Server License? A user has a Node Locked license, but also needs access to Floating Server license pool.When user runs Creo, floating license is pulled first. The goal is to pull Node Locked license first.

Hi!  First time poster here. I'm sorry if I'm in the wrong place. Long story somewhat short: I use creo parametrics 8. After adding new fonts to my c/windows/fonts folder, I opened creo to find it looking like this (see attached photo) I have tried changing UI font size to small, doing a different font.. None of it has made a difference. There are no changes to any other software on my computer.  Any helpful ideas for a fix? Thank you!

 I upgraded the Creo Parametric Educational software from version 9.0.1.0 to 11.0.4.0 on our Citrix servers. The students access the application from the cloud. I noticed on the Creo dashboard under the Common Folders the server is directly accessible. Is there a way to lock this down in the application, so the students only have access to the required drive on the server to save their work? Any guidance you can provide is greatly appreciated. Thank you. 

We have two Creo Citrix Windows 2019 servers that have been flagged for a software vulnerability. This is the PTC Creo Parametric version 9.10.1.0. It states that the following software has been installed in this path: C:\Program Files\PTC\Creo 9.0.1.0\Common Files\x86e_win64\gpost\ncjlibs\  is version 11.0.11.9.1 but the fixed version is 11.0.14.10.1.  When I went to the AWS website the it shows that available version is actually 11.0.25. Should I use this version? Does this have any impact on how the Creo software functions?  Please let me know if you need any additional information. Thank you. 

Hi all, So we are in the middle of changing our creo 4 to creo 11.0.2.0. I used Creo 4 for years on this machine, never had any issues with licensing (as the way it should be since it is a locked license for a certain MAC address). The machine in question is a workstation laptop, so it has multiple MAC addresses (one for LAN, one for wi-fi 2.4Ghz, one for wi-fi 5Ghz. Creo4 used the lan's MAC address). Now, as Creo 11 comes in the picture I face multiple issues:- at the installation, it sees a different MAC address , so I moved the license to that address, so it allows me to complete the installation- if I change from 2.4Ghz network to 5Ghz one, creo11 won't start ("Invalid host name")- if I change from wifi network to lan, creo11 won't start ("Invalid host name")- after installation, it only works with active internet connectivity- even if creo11 starts, "license is lost" message appears every 3 minutes or so, if I click on retry, I can continue to work, "Regained floating li

Does PTC offer perpetual license for Creo Parametric 11.0 or 12.0?

Dear PTC Support Team,I am reaching out for assistance with an issue I’m experiencing while trying to activate a license using your License Indicator. I received an order number from my university and have been trying to generate a valid license based on that.While I am able to request the license and it does appear in my files, the status is always shown as “Not Eligible.” I have already attempted several steps to resolve the issue, including:Deleting and reinstalling the license filesCreating a new PTC account with a different email addressReinstalling the software entirelyUnfortunately, none of these steps have resolved the issue, and the license remains unusable.I would appreciate your support in resolving this. If you require any additional information, such as the order number or screenshots, I will be happy to provide them.Thank you in advance for your help.Best regards,Leandro KnoopTechnical University Braunschweig

I'm a CAD manager for a large department.  Over the years the department has purchased CAD/Engineering laptops in batches, so the hardware/firmware/etc. is all over the place.  I'm trying to find a way with either a Docker ore Kubernetes, or something that would be able to run the same on every machine, I'm thinking of some sort of virtual environment that takes all the variability out of it.  Additionally it would allow me to sandbox software upgrades, settings changes, config.pro setting changes and so on before deploying to a group,  I have 20 drafters.  We run Creo 9, Windchill 13, but we also run Solidworks 22, and ACAD 24 on occasion.  Is there any solution that fits this?  I looked at VM's with a type 2 hypervisor VBOX, but it requires installing another OS in it to install the CAD software burdening the system even more.  I think that would be to resource intensive and the juice wouldn't be worth the squeeze.  Any advice would b

My client are using Creo 9 with EMX 9.0 which has some configurations added on config file.Now Creo is upgraded to Creo 10.0 and EMX 10.0 is also installed.But when opened Creo 10.0 it shows error message of config settings file. Need help what changes to be made for using EMX 10.0 with Creo 10.0 Rahul Sardar

Hello, I just wanted to ask since Creo (+) is in the cloud what protocols does PTC take to assure the users that there is no security breach? If there are security protocols (i.e. Google cloud has Data Encryption,Infrastructure Security, and Secure Software Development Lifecycle (SDLC) and so on and so forth) and if PTC does have these protocols is there an open source brochure or pamphlet customers could probably look at to secure them that their data is safe.  Thank you.

My creo 11 has stopped working all of a sudden. It shows a black screen only. My last graphics update was done a month ago and creo was working fine. All of a sudden it stopped. It does work when i create a config.pro of graphics win32_gdi. which sort of tells me the issue is probably related to my NVDIA RTX 4000 ADA.I tried rolling back a version. Then I tried the recommended driver version from PTC website. None of these worked. Finally I uninstalled and re-installed Creo. STILL it is not working.I tried other versions of Creo (creo 9 and 10). Both these versions are working fineAny advice will be greatly appreciated.

HelloUsing creo 8I've been trying so hard to create a parameter with the value of mass but nothings has worked for mewould love some helpmy check file its set like this;MODEL_NAME_STR YN Y N N N NADD_CHK_PARAM YN Y N N N NSTARTCHECK YNEW E E E E EGEOM_CHECKS YNEW Y N N N NPARAMCHECK YNEW W N N N NSTARTPARM YNEW W N N N NPRT_DENSITY YNEW E N N N NDEF_DENSITY YNEW Y N N N NMATERIAL_DENSITY YNEW Y N N N NACCURACY_INFO YNEW Y N N N Nmy start file:PRT_ADD_CHK_PARAM PRT_NOME MODEL_NAME_STRASM_ADD_CHK_PARAM ASM_NOME MODEL_NAME_STRASM_ADD_CHK_PARAM Massa_Prompmass_add pro_mp_massASM_ADD_CHK_PARAM Massa_mpmass_add mp_mass("")ASM_PARAMETER Massa_prompmass_parameter REAL EQ pro_mp_massASM_RELATION Massa_Prompmass_relation = pro_mp_massASM_RELATION Massa_mpmass_relation = mp_mass("")ive enalble calculating the mass automatic in config.pro

I am using Creo Parametric Release 8.0 and Datecode8.0.5.0When a user goes to a drawing and selects Annotation + Symbol and try to select the Galleries, Symbol Pallette or the Symbols browser, CREO locks up. The only option is to shut down CREO using the Task Manager and restart. Is there a hidden config setting that fixes this?

I am looking for a way to prevent the pop-up dialog box on start-up that shows Advanced_Assembly_SET feature not obtained. Trail file:!%CIWelcome to Creo Parametric 8.0.0.0.! warn_lic_dlg: warning! : Features Not Obtained:! : Advanced_Assembly_SET! : EXPERT-MACHINE_SET~ FocusIn `warn_lic_dlg` `ok`~ Activate `warn_lic_dlg` `ok` This causes the ptcdbatch program to "hang-up" when running task actions. CREO 8.0

We're using Creo 4.0 which is integrated with TC 11.3. When wer're saving pdf from Creo to TC , PDF gets attached as Colored file. But we want it as monochrome. How to change that?