System Administration

 I upgraded the Creo Parametric Educational software from version 9.0.1.0 to 11.0.4.0 on our Citrix servers. The students access the application from the cloud. I noticed on the Creo dashboard under the Common Folders the server is directly accessible. Is there a way to lock this down in the application, so the students only have access to the required drive on the server to save their work? Any guidance you can provide is greatly appreciated. Thank you. 

We have two Creo Citrix Windows 2019 servers that have been flagged for a software vulnerability. This is the PTC Creo Parametric version 9.10.1.0. It states that the following software has been installed in this path: C:\Program Files\PTC\Creo 9.0.1.0\Common Files\x86e_win64\gpost\ncjlibs\  is version 11.0.11.9.1 but the fixed version is 11.0.14.10.1.  When I went to the AWS website the it shows that available version is actually 11.0.25. Should I use this version? Does this have any impact on how the Creo software functions?  Please let me know if you need any additional information. Thank you. 

Hi all, So we are in the middle of changing our creo 4 to creo 11.0.2.0. I used Creo 4 for years on this machine, never had any issues with licensing (as the way it should be since it is a locked license for a certain MAC address). The machine in question is a workstation laptop, so it has multiple MAC addresses (one for LAN, one for wi-fi 2.4Ghz, one for wi-fi 5Ghz. Creo4 used the lan's MAC address). Now, as Creo 11 comes in the picture I face multiple issues:- at the installation, it sees a different MAC address , so I moved the license to that address, so it allows me to complete the installation- if I change from 2.4Ghz network to 5Ghz one, creo11 won't start ("Invalid host name")- if I change from wifi network to lan, creo11 won't start ("Invalid host name")- after installation, it only works with active internet connectivity- even if creo11 starts, "license is lost" message appears every 3 minutes or so, if I click on retry, I can continue to work, "Regained floating li

Does PTC offer perpetual license for Creo Parametric 11.0 or 12.0?

Dear PTC Support Team,I am reaching out for assistance with an issue I’m experiencing while trying to activate a license using your License Indicator. I received an order number from my university and have been trying to generate a valid license based on that.While I am able to request the license and it does appear in my files, the status is always shown as “Not Eligible.” I have already attempted several steps to resolve the issue, including:Deleting and reinstalling the license filesCreating a new PTC account with a different email addressReinstalling the software entirelyUnfortunately, none of these steps have resolved the issue, and the license remains unusable.I would appreciate your support in resolving this. If you require any additional information, such as the order number or screenshots, I will be happy to provide them.Thank you in advance for your help.Best regards,Leandro KnoopTechnical University Braunschweig

I'm a CAD manager for a large department.  Over the years the department has purchased CAD/Engineering laptops in batches, so the hardware/firmware/etc. is all over the place.  I'm trying to find a way with either a Docker ore Kubernetes, or something that would be able to run the same on every machine, I'm thinking of some sort of virtual environment that takes all the variability out of it.  Additionally it would allow me to sandbox software upgrades, settings changes, config.pro setting changes and so on before deploying to a group,  I have 20 drafters.  We run Creo 9, Windchill 13, but we also run Solidworks 22, and ACAD 24 on occasion.  Is there any solution that fits this?  I looked at VM's with a type 2 hypervisor VBOX, but it requires installing another OS in it to install the CAD software burdening the system even more.  I think that would be to resource intensive and the juice wouldn't be worth the squeeze.  Any advice would b

My client are using Creo 9 with EMX 9.0 which has some configurations added on config file.Now Creo is upgraded to Creo 10.0 and EMX 10.0 is also installed.But when opened Creo 10.0 it shows error message of config settings file. Need help what changes to be made for using EMX 10.0 with Creo 10.0 Rahul Sardar

Hello, I just wanted to ask since Creo (+) is in the cloud what protocols does PTC take to assure the users that there is no security breach? If there are security protocols (i.e. Google cloud has Data Encryption,Infrastructure Security, and Secure Software Development Lifecycle (SDLC) and so on and so forth) and if PTC does have these protocols is there an open source brochure or pamphlet customers could probably look at to secure them that their data is safe.  Thank you.

My creo 11 has stopped working all of a sudden. It shows a black screen only. My last graphics update was done a month ago and creo was working fine. All of a sudden it stopped. It does work when i create a config.pro of graphics win32_gdi. which sort of tells me the issue is probably related to my NVDIA RTX 4000 ADA.I tried rolling back a version. Then I tried the recommended driver version from PTC website. None of these worked. Finally I uninstalled and re-installed Creo. STILL it is not working.I tried other versions of Creo (creo 9 and 10). Both these versions are working fineAny advice will be greatly appreciated.

HelloUsing creo 8I've been trying so hard to create a parameter with the value of mass but nothings has worked for mewould love some helpmy check file its set like this;MODEL_NAME_STR YN Y N N N NADD_CHK_PARAM YN Y N N N NSTARTCHECK YNEW E E E E EGEOM_CHECKS YNEW Y N N N NPARAMCHECK YNEW W N N N NSTARTPARM YNEW W N N N NPRT_DENSITY YNEW E N N N NDEF_DENSITY YNEW Y N N N NMATERIAL_DENSITY YNEW Y N N N NACCURACY_INFO YNEW Y N N N Nmy start file:PRT_ADD_CHK_PARAM PRT_NOME MODEL_NAME_STRASM_ADD_CHK_PARAM ASM_NOME MODEL_NAME_STRASM_ADD_CHK_PARAM Massa_Prompmass_add pro_mp_massASM_ADD_CHK_PARAM Massa_mpmass_add mp_mass("")ASM_PARAMETER Massa_prompmass_parameter REAL EQ pro_mp_massASM_RELATION Massa_Prompmass_relation = pro_mp_massASM_RELATION Massa_mpmass_relation = mp_mass("")ive enalble calculating the mass automatic in config.pro

I am using Creo Parametric Release 8.0 and Datecode8.0.5.0When a user goes to a drawing and selects Annotation + Symbol and try to select the Galleries, Symbol Pallette or the Symbols browser, CREO locks up. The only option is to shut down CREO using the Task Manager and restart. Is there a hidden config setting that fixes this?

I am looking for a way to prevent the pop-up dialog box on start-up that shows Advanced_Assembly_SET feature not obtained. Trail file:!%CIWelcome to Creo Parametric 8.0.0.0.! warn_lic_dlg: warning! : Features Not Obtained:! : Advanced_Assembly_SET! : EXPERT-MACHINE_SET~ FocusIn `warn_lic_dlg` `ok`~ Activate `warn_lic_dlg` `ok` This causes the ptcdbatch program to "hang-up" when running task actions. CREO 8.0

We're using Creo 4.0 which is integrated with TC 11.3. When wer're saving pdf from Creo to TC , PDF gets attached as Colored file. But we want it as monochrome. How to change that?

I am using Creo Parametric - Release 8.0 (connected) Release 8.0 and Datecode8.0.4.0Hello, I need to make some custom color palettes for our organization. I haven't been able to find a detailed rundown of the structure of dmt files, and would like some help determining the meaning of each variable.I have seen opened some files and have seen:ambient_color - with 4 values scaled from 0 to 1diffuse_color - same values as ambientspecular_color - same values as ambient(Perhaps three of these values are scaled RGB, but I am not sure how to utilize these three sets of color definition.)diffuse - value 0-1ambient - value 0-1shine -value 0-1intensity - value 0-1reflection - value 0-1transparents - value 0-1index_of_refraction - value 0-?I believe some of the second group are tied to parameters than can be edited in the appearance manager, but the scaling is different and I don't think it has all of the listed variables as options.Any information or guides you can offer on creation of a custom d

I have had running Windows 10 and Creo 11.0.3.0.After I have upgrading Windows to 11, Ansys in Creo will not start. Creo stops with a fatal error. If I start Creo as an administrator, if runs with out problems. Does any of you know the problem, and that is it I shall have rights to? Allan

When i have trying to install the Client of PTC Creo on user system the licence is not getting from server it shows unreachable contionusly when running the reconfigure.   Last 2yr we are using Creo on this system. Suddenly it shows error.   I have tried below solutions. Checked using servername and ipv for installation. Ping server is successfully in Client system. Added firewall rules in server. (7788 and ptc_d) added value in xml file port for 7789 in flexnet>> conf. (Added in rules also this port) DNS server checked and added again. User profile is deleted and added once in system. In CMD checked server is ping or not, its ping perfectly.   Still this issue is not resolving what can i do for that ?  

Hi, I am in the same situation. The installation works fine for PTC Creo Parametrics 3.0 M190, but flexnet fails. I tried PTC License Server 11.19.1.0 and PTC License Server 11.17.1.0.   Reference topic: https://community.ptc.com/t5/System-Administration/Installing-Creo3-under-Windows-11/m-p/976775#M31407     Any advise or solution? Thanks    

Hi All, I was wondering if there was a solution for restoring the functionality of the event manager.I am using Creo +  version 12.1.0.1-001. I am using Windchill 12.1.2.12. In a community post, user LLIE explained how renaming your "event" folder in your local cache would fix the event manager. That solution does not work for me. Are there other users who have had this issue and know how the solve it?

I'm looking for a tool that removes all traces of PTC Creo from a computer system. Does such a tool exist?

For CREO 11, to run like a butter, which one is the choice? Can you please suggest. Thanks.I do lot of rendering and work on huge assemblies. Military Aircrafts.My work is not stuck with what I have but I want to only go ahead if there is a quantum difference. I do not want to regret the buy! See Image for existing and thinking to buy specifications. THANK IN ADVANCE!

Hello ptc community, Is it possible to get an overview to loading cycles. For Example a big assembly should get loaded to Creo, my point of view at Creo 4.0 is, that i only can watch at the taskmanager that the file gets loaded (throgh looking at the RAM load, CPU and GPU have not much to do at that state). Also between loading utilizations the programm is kind of locked until the File is completly available.I think a progress bar maybe with a percentage value would give an overview of the task. For program commands (for example: clusters) there is already a progress bar that shows the final calculated geometry that has been clustered. Yours sincerelyAlexander

An issue was brought up last week by 2 of our users wanting to work with skeleton models. Users were reporting "Assembly license is required to use this functionality.", this was showing when trying to populate their assembly without existing skeletons. After further investigation I noticed all features of the AAX module are missing. We're not sure when this started, but has anyone noticed similar behavior?  Creo+ V12.2.0.0-020Windchill+ V12.1.2.12

Windows 10 pro or 11 pro...Requirements: 64 GB RAMNVDIA Graphic cardStorage: 1TB 14" laptop.LIGHT weight for travel. (I Travel for presentations)----------------------------------------------------------------THANKS IN ADVANCE! 

Is it possible to open SolidEdge model in Creo assembly using Creo Unite Technology?

We are running Windchill 12.0.2.12 with Creo 9.0.7.0. In the last few weeks, we are seeing workspaces suddenly going to offline mode. Windchill was installed over a year ago and Creo 9.0.7 was installed in November. Just wondering if anyone else has seen this behavior? If not, then I will work with our IT department and see if there is something with the network that would cause this. I think I have the config.pro options set to maintain connections.