Vuforia Studio

AS per this thread - same issue:   May I know what you deleted? I cannot find 3dChart folder. Please let me know which file you delete.

Hi,I created spatial tracking experience project. In that I can't publish the project as an experience service. I followed all the steps as per PTC guide. whenever I clicked on publish project it get stuck and not working. so please suggest me what should I do? here I attach file please check this.  @pshashipreetham 

Hi, I am having trouble with Vuforia View this time. I checked already all of the entries about the topic but I still haven´t found the solution. So last time I worked with Vuforia Studio  was two years ago. I don´t remember having to check the "Allow self-signed certificates", but this time I can´t validate the Experience Service without checking this box.  The experience seems to be working in Vuforia View on Apple devices (iPhone and iPad), but not on my  Android phone.   I am not sure if the certificate and the fact that the experience is not loading are related. I attach also the log files. Has somebody an idea why this might be happening? Thanks in advance.Best regards,Teresa

publishing failure with model target with the following error. [ERROR] Failed to extract viewpoint information from project file 'C:\Users\####\Documents\VuforiaStudio\Projects\####-##-##\resource_cache\mtg\e2253e25-3013-44aa-a4f4-b9f0f88ff33f.vup' 

Starting Thursday, July 7, 2022, Vuforia View will no longer be supported on HoloLens (1st gen) devices. While users will still be able to use Vuforia View to consume published Studio experiences on HoloLens (1st gen) devices, Technical Support will no longer be available. Users should expect that Vuforia View may stop working correctly on HoloLens (1st gen) devices that are running any subsequent Vuforia View application update after version 9.3.3.xxx.   Support for HoloLens 2 devices will continue uninterrupted.

Dear Support Team, I've noticed that when I create a sequence in Creo Illustrate and import it into Studio, some parts get lost or become transparent, when they should not be. Is there a solution for this problem? I cant send an example in this forum since it is a customer model. I can show it in a call. Best wishes, Alex

Hi,   How can I get the value of a scanned ThingMark in vuforia, I want to get the value of a scanned value - meaning the id on a printed thingmark not the id on studio.   I have been trying to use "setupTrackingEventsCommand" function but I did not succeed.     thanks in  advance.

Hi All, Our demo server is down:https://[servernumber].studio-trial.vuforia.io Does anyone else have the same problem? Best wishes, Alex

I’m trying vuforia project with following optionHaving 3 Animation and placing 4+ 3D images on the model. Step-1: When user is opening the model in Vuforia view, they have to see the Image 1, if they click the Image-1 they have to see an Animation 1 and Image-2, Image-3 and Image-4. Image-1 has to disappear . Step-2: If user click on Image -2, it should show the animation-2 and Image-5 (Image-2, Image-3 and Image-4 can hide) Step-3: If user click on Image-5, it should close and show again Image-2, Image-3 and Image-4 (As step-1, without animation) Same way I need Image-3 and Image-4 has to show Image-6 and Image-7 with Step-3 options. How can I write a script? @tmcrae @gtheo 

Hello comunity, I want to add 3D Video to Mobile project of vuforia studio.  However, the search result in the community, the reply in this articlehttps://community.ptc.com/t5/Vuforia-Studio/Is-it-possible-to-add-a-video-into-the-3d-plane-If-so-how/m-p/502718#M2984 which answer  that the 3D video cannot be added to project. However, in fact, in "3D Eyewear" project supports 3D Video. So, I would like to ask if the Modbile project can also support 3D Video function, or can I use other functions to add 3D video, such as tml text? My vuforia studio version is 9.3.3.5491. 

I created a simple experience for 3D Eyewear - model with animation, panel, button, standard model target.When I say "Hey, view, dowanload expereince", I have voice feddback "Experience download started" and after few minutes I get "Expereince failed to download".In HL logs I can see:2022-06-08T01:02:23.341-07:00 [Debug] SpeechEngine - Speech recognition result generated with confidence: High and text "Hey View"2022-06-08T01:02:25.772-07:00 [Debug] SpeechEngine - Speech recognition result generated with confidence: Medium and text "download experience"2022-06-08T01:02:25.782-07:00 [Information] MainPage - Action: "downloadexperience", State: ""2022-06-08T01:02:25.811-07:00 [Debug] offlinedownload - Begin DownloadExperienceOperation for "create baseUri https://skillworx.ttpsc.cloud:2019/ExperienceService/content/projects/orthesis_hl/, entrypoint index.html?expId=1 and zipUri https://skillworx.ttpsc.cloud:2019/ExperienceService/content/projects/orthesis_hl/"2022-06-08T01:02:39.912-07:00

Hi, I want to place "X" icon on the right side of the 3D image which should has the close option. How to do that?. Regards,RK @tmbozo @ghkhkjhkjh 

Hi, I need to display barely long texts that doesn't collide with model. But i can't breakline in 3Dlabel in Hololens mode. Is there a way to achieve this? How can i display long phrases?

Hello is it possible to hide the model, then find all the components related to a parent part (e.g. model-1-/3, model-1-/3/3, etc.) and then highlight them?thank you

Hi, I'm trying a new project for eye wear. 1) I have inserted the 3D panel and placed three 3D buttons on it. (Button A, Button B and Button C)2) When I click button A, it should play the animation of the model and has to show the description (3D image) of the product. 3D panel should hide. 3) When I close description( 3D image), 3D panel has to display. So same thing has to apply for all three 3D buttons. How to write a code for this. @tmccombie @kmcgee 

Hi there! I have been trying to post a sample project and the following error comes: Uh-oh! Publish Failed. Permissions denied uploading the project" I already followed this step-by-step (https://www.ptc.com/en/support/article/CS268110).The users I´ve been using are all under Developers group  and have Read Permissions for Resources Collection in Design Time. I also tried using the Admin and it also didn´t work. This users were created 2 years ago and used to work. Can somebody help me? Best Regards!Teresa

I have everything setted up and logged as Administrator, but when i publish, I'm recieving 403. Where i should update this privileges?? 

In the past  I have posted how to do image capture in mobile. Here is a HoloLens approach - the link is to a video that talks about the approach https://www.brainshark.com/ptc/vu?pi=zGizA1n5IzBRxnz0    

Hello, I can't find an efficient method just to hide the entire model except for certain model items.I want to perform this task without setting model items in Vuforia Studio, but only using JS.Any advice?thank you

Hi there,Is there smth wrong with spatial target on Android devices? I use Samsung S21 Ultra. When I put my model on floor or table, after a while it simply drifts away... Has smth changed in implementation? I don't experience such issues on iOS. 

it would be very helpful if you could set the center of rotation of a model widget in vuforia studio as you like

I have created model target for two object and created a database of the two object (Trained) and export the file.   I have imported the database to Unity    1) I have selected the imported database - here new object2) In model target showing the two object that I have trained - here "newcube" and "monitor" 3) I have selected the new cube and added a 3d object for detection on cube - place a 3d model of rubix cube - child of model target   4) Then selected the "Monitor" and placed a 3d model of monitor - child of model target     But my Objects are not tracking when adding two or more objects - when adding single objects its tracking    The way I have done is correct or not for multi target object detection please help @tmccombie @Suraj_Patil 

Hello Everyone, When I trigger the take picture event from camera on a 3D eyewear experience it is not showing the countdown and then the buttons to accept or cancel. Anyway to configure that to show? Thanks,Felipe Duarte

After updating to latest versions of Vuforia Studio, I have come across certain issues regarding the animations imported from Creo Illustrate. Many parts within an assembly are hidden while previewing or after publishing them on devices. Few months back, the animations were running fine in Vuforia Studio but now, the parts seems to be hidden in preview. However, those parts are visible in 3D Canvas.The parts which are hidden are involved in the animation sequences. Also for few parts, I noticed the parts to be translucent or 20% opaque while no property was changed. In Creo Illustrate, the animation still works without any issues and I could see all the parts which were missing while Previewing. Is there a reason why the parts turn invisible and some turn translucent while previewing or after publishing on devices? The previous work is being affected because of the issue.

Everything is correctly setup, thingworx is up and working, followed the installation guide, but experience service ping not working. http://localhost:2019/ExperienceService/ping - not workinghttp://invelon.local:2019/ExperienceService/username - not working http://localhost:8080/Thingworx/Composer/index.html - working correctly btw heres my C:\ptc\studio-es\configuration.json