Augmented Reality

I am creating a Unity project with Vuforia for my final year and encountered an issue when the app is installed on my mobile device. The project works in Play Mode, but after building and running it on my mobile device, the screen appears black. However, the texts are still visible.Issue

Dear Community,   I have a strange issue that my view app works well for sometime and then afterwards it just get freezes/hanged. Does anyone has an idea why is such a behaviour is coming because in the past it has never happened. Reason may be that experience service has a lot of experiences published? or what could be the reason please give me some suggestions?

Hello Community members, Im a new in this community.Im wrote from Italy and I have a question for your.Can I converted a file .pkg to .iges, .stp, .pk2, .prt or .assembly ?? Thank you for support.

Our customer wants to check whether the correct components or the correct type plate is attached to a product. The components or the type plate have a number encoded in a QR code or barcode. The code should therefore be scanned in one step of the procedure and the scan result checked against an expected value. Only then can the step be successfully completed.

Dear all I think it would be amazing if we have ability to download published projects' project files (for Vuforia Studio) from Experience Service. Occasionally, we need to delete(unpublish) projects from Experience Service to conserve disk space.(And we re-publish them when they're in need again)Before deleting, we need to export and save project files(.zip) from Vuforia Studio to publish again. However, sometimes (like when the project is too old) the project file is not saved as zip file and only exists on ES server.On such occasions, as of now, we need to recover project file from ES server by following steps below.https://www.ptc.com/en/support/article/CS326325Those steps are complicated and difficult to complete, so these "published but deleted from Vuforia Studio" kind of projects are effectively lost and not able to back-up or edit. So I think it would be amazing if we can recover them more easily, by being able to download project files back from ES server.

Hello community,I have just seen this article online: Microsoft abandons Hololens 2  This could have a HUGE impact on Vuforia Studio applications with Hololens 2. PTC, could you please give us more information about it?There will be new devices compatible with Vuforia Studio? Many thanks for considering my request.

Hi Everyone,Good Morning, I want to send data from Vuforia Studio into Thingworx but unless & untill I don't assign es-public-access to thingworx service the data is not getting transferred. So is this correct or what if I don't want to give public access to thingworx service & still transfer data from Vuforia Studio to Thingworx is this possible? Thanks in advance. Regards,Aditya Gupta

Greetings,I’m experiencing performance issues when using a 4K video feed (3840x2160) in Unity with Vuforia. Despite optimizing settings in Unity, the frame rate remains at around 20-25 FPS, even when using high-end hardware. Below are the details:Mac Mini M1 (Apple Silicon, Metal API enabled) and Windows 11 with RTX 4090 and Intel 13th Gen CPU.Unity version: 2022.3.50f1 (Apple Silicon support on Mac, DX12 on Windows).4K feed stutters in Unity, but works fine in OBS.I've tried disabling VSync, optimizing the scene, and adjusting other Unity settings like multithreaded rendering, but the performance issue persists.Is there any specific configuration or optimization in Vuforia that would help improve 4K AR performance across these platforms? Your advice would be greatly appreciated.Thank you! 

PTC Admin Center Auto Provisioning Now Supported Auto Provisioning enables users to self-register for organization membership using Single Sign-On (SSO), removing the need for manual invitations. Auto provisioned users automatically receive a predefined organization role, product assignments, and group assignments, improving the efficiency of organization administration and enabling a seamless onboarding experience for new users. For more information, see Auto Provisioning in the help center for the PTC Admin Center. Note: For complete information about What’s New in the PTC Admin Center, see Release Notes in the Help Center for the PTC Admin Center. Vuforia Editor Users Taken to Sign In Screen Upon Sign Out Users are now taken to the Sign In screen once they sign out of the application.Note: This update is part of the PTC Admin Center and will be released independently from the Vuforia Expert Capture software update. Improvements to Step Check™ The following new filter

Hello Community,         I have installed the extension  CreoViewRWExtension in thingworx platform and it does show a lot of information about pvz file in thingworx but i am unable to get the stepsname and stepsdescription. It does shows a sequence names though and a lot of other stuff. here is the extension link:EXTENSIONhttps://github.com/mvonhasselbach/CreoViewRWExtension/tree/master  I have already raised an issue in the community the link is as below for further clearance:- THINGWORX QUERYhttps://community.ptc.com/t5/ThingWorx-Developers/Thingworx-extension-to-compress-videos/m-p/972096# Please let me know how can i achieve that.

Where can I find that information.  Is there any documentation that I can view on the network and how it is set up and secured?

hi everyone,I have created the structure as you can see with parentId and id. But i am unable to see the button to expand the rows to see his childs instead its showing me everything in plain entries. Any idea? Tree advanced widget binginds     

Dear Community Member,Direct import of 3D file formats such as .obj and .fbx is currently supported by Vuforia Studio, but not the .glb file format. We have a large number of .glb models created for other purposes within the company, which we want to import into Vuforia Studio for AR inspection purposes. Converting these models to either .fbx or .obj, or any other 3D format supported by Vuforia Studio, is possible but very time-consuming due to the large number of models. We strongly request the implementation of a feature to support the direct import of .glb models in Vuforia Studio. If a similar request has already been made within the community, it will be helpful if someone share about the progress. Thank youSandy

Dear All,As of now, we are unable to display PMI (Product and Manufacturing Information) in Vuforia Studio or Vuforia View when exporting from third-party CAD software (e.g., NX) as a neutral file format (STEP 242, JT, etc.). Recently, manufacturers have begun to utilize 3D models with embedded PMI for various design investigations and production operations to enhance clarity and ease of understanding.During the design and production phases, our company has also started to adopt AR applications. Additionally, other AR software can import and display PMI information.For investigation purposes, I have attached a sample part file with PMI instructions. The creation of PMI data is based on the ISO 16792 standard for technical product documentation and digital product definition data practices.I am not sure if PTC has considered implementing this feature or if a similar enhancement request has already been submitted and is known to the PTC R&D team. If anyone has information on this mat

Dear Community My goal is to streamline the process of creating AR experiences, ideally the users wouldn't need to open the Vuforia Studio Editor to create Step by Step instructions. Is there a "best" way to extract all the information from the PVZ file using JS? For example "step_acknowledge", or which parts are needed for each step, like a BOM of Parts the user needs to install for each step. This is visible in the animation track in creo Illustrate. step_name and step_discription is available with parsedArg3 Thanks for your help! Alex

Working in Vuforia Studio in 2D.  Using the Hyperlink widget.  I want to click on the hyperlink and I want the link to take me to another experience.  I am using the link info in the Share pulldown.  I grab that infor and go to Events and in the JS I insert that link info for the experience - vuforiaview://ptc.com/command/view-experience?...In the Preview I can run it and I will be able to get the Experience that I want to load with the hyperlink - but it will be the Vuforia Studio Experience?  I assume it is linking and should work in the 'real world' - not the Studio version? I publish the experience and place it in my downloads.  I open the 2D experience and when I click on the hyperlink...my Apple says it can not find the link using Safari???  Or something to that effect???   I there something I need to do with the Apple?  With my link?  What do I need to do differently to make this work - and open the link?&nbsp

Hello,Good Morning, I have offline downloaded AR experience created using Vuforia Studio in Hololens 2 Vuforia View app. Whenever I click on a button to set the sequence in Hololens 2 the system sometimes work & sometimes it goes blank. Can I get any help on this. Best Regards,Aditya Gupta

I'm trying to create an experience on Vuforia Studio where the user can search for a part name. The value is typed in a text input, when you start typing a drop-down menu opens with the part names that match the requested value. Subsequently the user can choose the value from the displayed menu and upon clicking the text field is completed and the model element is highlighted. Can anyone who has already solved this problem help me? 

Hi,Is there any chance to write multiple lines in 3D label as below,Regards,Thadeus.D

Hi, I  published an assembly from creo parametric.I have Vurforia view install in HoloLens How I can see it? Thanks

Hi everyone,i hope this is the right place for this topic. As a consultant for different companys, i have very big problems to promote PTC Products (Vuforia Studio, ThingWorx, Expert Capture) to our customers. The reason is very simple. They are open to try out the solutions and also see potential with an integration. The downside is, that you at minimum have to put at least 60K (Very good offer) to 100K? (I never really had an overview over the different official pricings) per solution. And there is no entry point like: "No you can't try it and no you also can't start small". It's 100K and we don't care.Without this attitude I could get thousands of new customers but with that massive entry barrier no one wants the ptc solutions... How do you guys tackle that insane pricing?Best Regards and thanks in advanceDax

Hi Everyone, I have made a Vuforia Studio Experience in which it captures a screenshot through tml3drenderer and uploads it to thingworx repository. The data does transfers from vuforia studio to thingworx when I preview it in laptop through browser, but it does not gets transferred when I preview the same experience through my ipad. Can anyone please help me out asap. Thanks in Advance. Regards,Aditya Gupta  

Vuforia Editor Step Check™ Now Supported with Single Part Markers Authors can now enable Step Check on steps that contain a single part marker. Step Check, when used with part markers, is view point-aware and can be trained from anywhere that the parts geometry is not occluded. Step Check will be able to detect which angles training images have been collected for, and will only return results for those angles.For more information, see Enable Step Check for a Procedure in Vuforia Editor and Quickstart: Collect Training Images with Guided Training in Vuforia Vantage. Automatic Image Feedback Now Enabled by Default when Pass/Fail with Step Check is Selected  When a step is set to Pass/Fail with Step Check, Automatic Image Feedback is now enabled by default. Vuforia Vantage iOS When a Step Check step has both Auto Proceed and Require Image Feedback enabled, the step will proceed automatically after a pass result is given and the required feedback image has been taken by the

Experience Service Added Entra ID Configuration Examples An Entra ID SSO configuration example was added to the Help Center. For more information, see Microsoft Entra ID Configuration Example in the Experience Service and Admin Help Center. Added Okta SSO Configuration Example An Okta SSO configuration example was added to the Help Center. For more information, see Okta Configuration Example in the Experience Service and Admin Help Center. Bug Fixes See Bug Fixes for additional information on bugs resolved in this release

Experience Service Added Entra ID Configuration Examples An Entra ID SSO configuration example was added to the Help Center. For more information, see Microsoft Entra ID Configuration Example in the Experience Service and Admin Help Center. Added Okta SSO Configuration Example An Okta SSO configuration example was added to the Help Center. For more information, see Okta Configuration Example in the Experience Service and Admin Help Center. Bug Fixes See Bug Fixes for additional information on bugs resolved in this release