Customer Success

Hi,   I work at Novotek and we are distributors for Kepware in Scandinavia. I have created a case on Kepware:s website and I received a PTC case number: C14742426.    I try to manage this case in the PTC-Portal but I get an error message:   Access Denied : Insufficient priviligies.   I have created a PTC account with the Customer number, Security-ID, and SCN  for Novotek.   Best regards Håkan    

Why am I not allowed to create cases for the eSupport Tools?  I'm having an issue with the case logger and I'd like to open a case to deal with it.  For some reason that is not allowed.  I went ahead and created the case using Windchill as the product but I'm curious why I can't just create it directly for the tools themselves.  Thanks.  

Hi all, I am working in creo now, I want to become a PTC Authorised Creo Trainer/mentor, Please help me in getting this. share your ideas.

Hi, Can anyone please provide me with the basics of ALM, I want to learn it.

Hi All,   I want to take a training course on Wire EDM in Manufacturing Extension of Creo Parametric. I have searched PTC Learning Connector as well as PTC University regarding Wire EDM modules, but except Milling and Turning, I found nothing else regarding Wire EDM. Some of our clients have Wire EDM machines so we want to train them accordingly.It would be better if any of you provide me the Training Manual or the Course with Demo Files or Videos or any Tutorials.   Your prompt favor in this aspect will be highly appreciated.

What is the purpose of Contacts, beyond adding them to hardware entries?  

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink PTC Windchill 11.1 的业务管理 [CN] Topics covered: Windchill 业务管理简介 管理参与者 管理上下文 管理对象、对象类型和对象属性 管理对象类型行为 使用生命周期和工作流自动执行进程 管理团队 管理域策略和访问控制 管理组织模板 实施升级和更改进程 管理支持工具 PTC Windchill 11.1 中的 PTC Creo Parametric 数据管理 [CN] Topics covered: Creo Parametric 数据管理 PTC Windchill PDMLink 11.1 产品配置管理进程 [CN] Topics covered: Windchill eBOM 创建进程概述 创建 eBOM 编辑 BOM 管理 eBOM 生成和比较 BOM 报告 共享和导出 eBOM PTC Windchill PDM Essentials 11.1 的业务管理 [CN] Topics covered: Windchill 业务管理简介 管理参与者 管理上下文 管理对象、对象类型和对象属性 管理对象类型行为 使用生命周期和工作流自动执行进程 管理团队 管理域策略和访问控制 管理组织模板 实施升级和更改进程 管理支持工具 Creo Parametric 数据管理 Datenverwaltung von PTC Creo Parametric in PTC Windchill 11.1 [D

I have created a organization form and able to authenticate and navigate to the home screen but is there any any that i can create my own login screen and use those user credentials to authenticate.   Thanks in advance.

I queried for CS179258. Search normally finds it and preview is shown. But if I open link, article is not found.

Hi All,   I want to download the Training Manuals of the Courses like Introduction to Creo Parametric, Milling using Creo Parametric, etc.Can anybody tell me the link or site to download the Training Manuals. I have already downloaded the Demo Files but I want the Training Manuals in pdf.   Waiting for your early response. Thanks and regards,

Do you have passion for clean, modern UX and ultimate usability ? Do you like to share perspectives in a structured way ? Are you a regular user of the PTC knowledge base ?   If you're reading this we're guessing the answer is "Yes to all the above", and if so, we'd like to request a few of your valuable brain cycles.   This week we published a beta version of the new Article Viewer. It's not widely shared, but you can access it by replacing ##### in the URL below with any real article number https://www.ptc.com/home/support/article?n=CS#####   We won't go into all the user stories, but the Viewer has 4 main functions: - Present cleanly the content authored by Technical Support - Allow a convenient opportunity for the reader to share feedback - Provide tools to subscribe, share, print and discuss in the Community - Where relevant, redirect readers to related content which is referencing it, or which others also liked.   If you are willing to share your thoughts abou

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Systemadministration für PTC Windchill 11.1 [DE] Topics covered: Einführung in die Windchill Systemumgebung Windchill Dienste verwalten Windchill Eigenschaften verwalten Dateidepots und Replikation im Überblick Dateidepots implementieren Inhaltsreplikation implementieren Windchill Server optimieren Hintergrund-Warteschlangen verwalten Publiziersystem für Visualisierungen verwalten Workflow-Prozesse optimieren Windchill Sicherung und Wiederherstellung Log-Dateien und Warnmeldungen verwalten Windchill Lizenzverwaltung Tägliche Systemüberwachungsaufgaben Aufgaben im Rahmen der wöchentlichen Systemüberwachung Aufgaben im Rahmen der monatlichen Systemüberwach

At the moment I have 4 open cases. This is what I see in my support page.   Is that correct?   It has also been several months since I saw a recommendation at this link  https://support.ptc.com/apps/csviewers/auth/ssl/recviewer or since I got an e mail with a recommendation (see also this discussion) https://community.ptc.com/t5/Performance-Advisor/I-have-not-received-any-recommendations-for-months/m-p/563929#M472   Any news about it?  

Browse documentation returns only 3 documents for FlexPLM version 11.0. Same for 11.1. If I take the old refdoc.jsp, there are like 100 documents available for the  version 11.0.   Is it possible to update the web site to reflect the list of available documentation?   Thanks    

Portal has a case of "the Fridays". Specifically, takes forever to login.  Ancillary links like "View Request History" time out with an error, or just spin forever.  I've tried 3 different browsers with all history removed on Win7, also an iPad using Safari, Firefox and Chrome. Errors range from "There has been an error processing this request" to "Service Unavailable".    Just me?    

PTC University’s content experts and instructional designers are constantly updating the content of the digital libraries to reflect the latest information and best practices available for PTC’s software. Here’s a summary of what has been added and is now available to everyone who owns these libraries:   Windchill PDMLink Einführung in Windchill PDMLink 11.1 für Implementierungsteams [DE] Topics covered: Einführung in die Windchill Umgebung Informationen suchen Informationen anzeigen Dokumente erstellen und verwalten Informationen mit Creo View Lite anzeigen Windchill MCAD Datenverwaltungsprozess – Übersicht Konstruktionsdaten verwalten Konstruktionsentwicklung verwalten Windchill Erstellungsprozess von technischen Entwicklungsstücklisten – Übersicht Technische Entwicklungsstückliste erstellen Stückliste bearbeiten Technische Entwicklungsstückliste verwalten Strukturstücklisten generieren und vergleichen Technische Entwicklungsstücklisten gemeinsam nutzen und exportieren

Trying to work out if it's me/my IT/my IT provider Issue seen when trying to login to the website using Chrome and then looking at some of my incidents. Refreshing the web page (once or twice) recovers to the "normal" view

For more information, see www.badgerug.com.  Non-members are always welcome to attend for $25, which includes breakfast and lunch.

I'm sure there was a link (one of three) at the bottom right-hand side of the landing page.    Can we have it back please!

I opened a case on Monday, Oct 15, sev 2.  Wasn't sure where to put it based on the problem (problem being a subject for another post in a different group, maybe).  The case showed as "open" once I completed the online form, and was assigned a number.  I never got an email confirming the open, the one that instructs you to reply to the email as is.  Figured it was queued up after a busy weekend, and didn't think much of it.   Come to the end of the day.  Still no email.  Hmmmmm. I open up the case online, and there is now an owner and an instruction from the case owner from me.  I never got an email on that.  I updated the case to let the owner know I am not getting updates, and could he please respond directly to me via email.    The owner then decides to transfer the case.  No email.  I noticed because I am now constantly checking the case online.   The case is now with the new owner,  who apparently has to c

Is anybody else having issues with their account being locked? It seems random for me and sensitive to which link I click on to enter the site.  As an example, I clicked on the embedded link inside an email this morning and when logging in it says locked out.  But when I went to my favorites shortcut to the support site, it accepted my user name and password.  I've already reset my password a couple times and done cache and java clears. 

Hi,   Besides ptclearningexhange.com and Youtube, is there a Creo Parametric video tutorial site with a good range of tutorials?   I work in Education and I am wanting to refer other people to the tutorials.   Recommendations on the best sites / places?   Thanks in advance   Joe

Is there any way to disable these alerts in the eSupport portal.  Even after closing them with the "X" the same alerts continue to come back each time the page is returned to (reloaded).

Hi,   I have been calling PTC Technical Support for 3 hours today only to receive the message, "No operator available, please leave a message". I am shocked there is no one available to pick up a phone.  

The short description box on the case details page is not wrapping correctly.  Last week the text was just blowing past the box and continuing off the screen.  This week it no longer does that, but it doesn't wrap correctly either.