IoT & Connectivity

Hello, I'm using the Configuration API and when requesting the /config/v1/admin/server_users endpoint, I'm getting a list of user accounts where all libadminsettings.USERMANAGER_USER_TYPE properties are set to 0. I wonder if there is any other available values and what is the purpose of this property. Thank you. 

Hi,  I am facing problem to migrate one of my ThingWorx projects. We are using ThingWorx version 9.5.0-b143 for Development, Quality and Production systems. i am getting the below error when trying to Export project from development and importing into quality system:-"Unable to create service handler for getModelGroupData in Monitor:Thing : Handler getModelGroupData requires a ServiceDefinition" but i dont have this service in the thing.   Along with it i am there are errors: Import Failed: java.lang.NullPointerException

I have the v6/DataAdmin in OData Connector Connection Settings on the OdataConnector. I am able to see the getContainers API but I need to get list of Products, so I'm looking for this end point but it is not visible in thingworx connector.  /Windchill/servlet/odata/v6/DataAdmin/Containers/PTC.DataAdmin.ProductContainer    

I need to a counter tag in Kepware which accumulates up every time another tag goes from 0 to 1. What is the best approach in Kepware for this? I have the advanced tag plugin

Hello PTC Community , Error description : Socket error occurred when connecting :  | Error 10061 , Details = No connection could be made because the target device has actively refused it. Can anyone shed light on what's happening ? Kepware Server version : 6.15 Best RegardsTroubled Customer.

Hello,I am working with an Omron NJ101 PLC. I have a problem where, when the device is disconnected, the tags freeze with the last known value. I want all tag values to be set to zero when the device is disconnected from KEPServer, and restored when the device reconnects. Does anyone know how to achieve this?

This is my html code:<table style='border-collapse: collapse; width: 100%; font-size: 14px; text-align: center;'><tr><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>序号</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>项目</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>12月批数</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>12月日批数</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>1月批数</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>1月日批数</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>按月验证改善</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>按日验证改善</th><th style='border: 1px solid #000; background-color: #ffd966; padding:6px;'>验证结果</

Hi all, Trying to enable inline grid editing and am having issues with it working. I followed the instructions in the ptc support documentation (will paste below for reference).  Grid still shows like this with the edit icon and doesn't allow inline editing. Any ideas on what else may be missing? Version 9.7. 

Hi there,I am trying to install Thingwors HA on ubuntu and windows servers. Most of my machine's OS are Ubuntu except Analytics server， which is installed on a Win2016 server. After installed HA, everything worked fine. But when I installed analytics server, I found all the analytics related things were not created. I tried to reinstall several times, but the same results. I looked into the install log under Analytics Server folder, and found records as below.Checking if Remote Things are created...Setting variable remoteThingConnectionStatus from C:\PROGRA~1\THINGW~1\THINGW~1\scripts\http_post.exe 10.158.190.150 8080 **** false true /Things/WIN153-AnalyticsServer/Services/GetBooleanPropertyValue {\"propertyName\":\"isConnected\"} resultScript exit code: 1Script output:HTTP status 404Could you please help to deal with it? Thank you. 

Hi All,I am having OPC UA on WinCC and OPC DA on APC , I wanted to connect OPC UA to OPC DA for both read/write of tags. What is best solution for this ? In case of Kepware solution what are different components I need of kepware to achieve this ?

I recently updated the scheduler time in our development environment, but the changes have not been reflected in the production environment. What is the reason this ?How can I track the issue.

I am using ThingWorx Platform Release 7.1 and DatecodeF000We see an issue in the Powerpack Management Screen for SMOM 1.0 USCOA071 server.It does not show the entire data. It will limit the data shown on the screen in a range of 500.We need the entire data to be displayed on the screen for the provided start and end times.

Does anyone know the runtime for the SetRemotePropertyBinding service in ThingWorx and if calling it a lot of times in a single service to automatically bind many properties will cause slow runtime or timeout issues? My team is trying to bind between 1000-2000 properties for a machine in a single service call and the service takes incredibly long to run, sometimes will reach the 20-minute service timeout limit, and I am trying to rule out if this service could cause that issue if ran a lot. Thanks! Version 9.3.17

Hello,I'm looking for a solution to retrieve data from an Omron NJ101-9000 controller and insert it into a MySQL server. I decided to test Kepware (KEPServerEX) to see if it can be used for this project.So far, things are looking good — I downloaded the trial version of Kepserver, successfully scanned the controller's tags, and connected to the MySQL database via ODBC. Everything seems to be working, but I've encountered one issue.The problem is that the data is being written to the database as shown in the 1 figure, even though I'm using the "Always Triggered" mode with a 5000 ms interval.What I want is for the data to be written to the database like it's shown in the 2 figure. 1 Figure.2 figure The second option is the most suitable for me because the data will be read by Grafana.So, could you please advise me on how to write data to the database in the way shown in the second example?If I manage to get this working, I would be able to submit a request to the purchasing dep

Hello Dear community,       I have bind this property TRIGGERBUTTONLOCATION and passing it Bottom or None parameter but whatever i assigned to it. It just jumps to Top and its not working as i would like it to work..  I have examined it twice that i am passing the right parameter in a status message and its also right but why this property is not behaving according to it. I am passing string what it demands..   TriggerButtonLocation Sets the location of the trigger button to Top, Center, Bottom, Panel, or None.     Can please someone test it and give feedback!   Thank you so much  

Hello ThingWorx Community,I'm currently working on a use case where a customer can either select a value from a dropdown or manually type a custom value into a text field. The idea is to give users flexibility in providing input.Here’s the intended logic:If the user selects a value from the dropdown and leaves the text field empty → the selected value is passed to a service.If the user enters a value in the text field and leaves the dropdown empty → the typed value is passed to the same service.If both fields are filled, the service should not execute. Instead, a status message should inform the user to only fill one field.If neither field is filled, the service also should not execute and prompt the user.I'm currently thinking to use an expression function to validate the input combination and trigger a service on button click accordingly. Before I finalize this logic, I’d love to hear your thoughts:Would there be a more elegant way to handle this validation and control

We are having following hierarchy in our RTPPM instance. ---Plant -------Area 1 -------Area 2 -----------Machine 1 (working with 2 shifts) -----------Machine 2 (working with 3 shifts) -----------Machine 3 (working with 3 shifts)   As per PTC's best practices the shift event has to be configured at top level node. Here what is the best approach to configure?   What will happen if I’m configuring shift event for both (Area 2 with three shifts) and (Machine 1 with two shifts)? How the shift preference works with RTPPM?  Can I configure different type shifts at all 3 levels? @mstarnaud 

Issue OverviewWe are facing a critical issue in our ThingWorx-Vuforia Studio setup when sending requests to the AddQualityStepData service in thingworx from vuforia studio. The service is triggered from four mobile devices by our customer. Under normal conditions, when the request fails, an Ionic popup appears, notifying the user that the service did not execute successfully and allowing them to retry.However, sometimes the request does not show an error, nor does it complete execution—it simply freezes the app. The Ionic popup does not appear, and the mobile application becomes unresponsive until the customer manually restarts it. After restarting, the app starts working normally again.What I Have Tried So FarSpinner Implementation:I implemented a loading spinner that runs until the AddQualityStepData service completes.I noticed that every 1-2 days, the spinner keeps running indefinitely, which indicates that the service never fully executes.If the service failed properly, the Ionic p

Hello community,  I'm using kepware with Datalogger connecting to a SQL Server.When Kepware runs the data logger, the following error occurs. Log group  ~ Unalbe to connect to data source 'Kepware_DB_TEST'. Reason : SQL server does not exist or access denied. Connection Open(Connect()). Kepware and the database are on the same IP subnet, and SQL Server Express is being used. I requested the company to open SQL port 1433, but they said it's meaningless because they are on the same subnet with only the last octet different. I'm not sure what I should be checking. When I performed a telnet test from the Kepware server to the database server on port 1433, I received the error message: 'Could not open connection to the host, on port 1433: Connect failed.' Any suggestions or things I should check would be greatly appreciated. 

Hello,   I'm calling, from my computer, the Configuration API of a remote KEPServerEx instance (version 6.16, running in a host). My .opf file is stored in the local computer.   I wonder if there is a way to use load this file in the KEPServer instance. I feel like the file needs to be stored locally on the server when using the /config/v1/project/services/ProjectLoad endpoint.   Thank you

Hello I am trying to figure out How to use input parameters for SQL in ThingWorx Any help will be appreciated Thanks

Hello I am looking for some sample example to create custom extension in ThingWorx. Can anyone please help me with some example Thanks 

Hello,I am currently in the process of converting SNMP data to Modbus TCP for a power monitoring server using Kepware. Since there are over 300 devices, each with 14 registers, I wanted to distribute the output across 3 different IP addresses.For example: 192.168.22.124, 192.168.22.125, 192.168.22.126Initially, I assigned all addresses to a single virtual network card. Since I encountered issues with this setup, I created additional virtual network cards to assign each address to a separate network adapter. Unfortunately, this did not change the following behavior.The Kepware server and the monitoring client are running on the same virtual machine. The translation from SNMP to Modbus TCP works so far, but I have the problem that the values of the same IDs from different IPs overwrite each other.In Kepware, I can see that, for example, 192.168.22.124/502/45 sometimes takes values from 192.168.22.125/502/45 or 192.168.22.126/502/45.I can see values on 192.168.22.126/502/130, although onl

Hi,   I am facing this issue in ThingWorx 9.5 using SetRemotePropertyBinding service. I am trying to update scan rate to 10 properties using SetRemotePropertyBinding. SQL transaction log is increasing.  How to do xml import and export for update scan rate by automate service? Could you give snippet?    Thank you in Advance.   Regards, Latha

Hi All, we have problem with ThingWorx solutions.     every once in a while sending data between TWX and MS SQL database slows down to such an extent that it is difficult for us to display production data. We checked it on the server side during the failure, the TWX server and databases work without excessive loads. The same query from MS Management Studio works lightning fast. From the TWX level we only call Stored procedures that are in our database (separate from the TWX database) I would like to ask how TWX performs queries to databases? Sometimes I have the impression that it asks for too much data in relation to what we want. The problem occurs for devices that have data from the last 6 years.Thank you, Jan