System Administration

After opening, creo parametric crash with following trash back logs:   Datecode : 2014190 Process I'd : 7512 Exception access violation thread : 8560   You can find attached image for reference

Hi, we recently upgraded from Creo 2.0 to 4.0 and from windchill 10 to 11. Since the switch, when we regenerate an assembly for example, we get the conflict window "Skipped regeneration of Read Only object" on some parts, but not all. These parts are not Read Only, they are not marked as Read Only in the windchill viewer. These parts have not been released either, they are "in work" on windchill. The only way to regenerate these parts are to check them out manually. Would anyone know how to fix this? I don't want to just hide the conflict message, I want the parts to regenerate. Thank you, Joey

Dear all, I am trying to use my Student edition of Pro/Engineer Wildfire 4.0 under Windows 10. Installing the software was no problem at all. I can also access my account. But I cannot get a license file. The system puts out "Invalid parameter values have been passed in. The application cannot continue." I tried several ways as mentioned on the PTC website to get the host-id and there are two ids. One for my ethernet adapter and the other one for my wifi adapter. Apparently my install runs on the ethernet adapter. Even having figured out this I cannot get a license file. Is there another way to get it or edit my old license file?Best regardsFelix

hi,   How can I get the Creo trial? I followed the link https://www.ptc.com/en/products/cad/creo/trial and gave all details including my name, phone number, official email id, etc.  It says PTC will contact you soon for further instructions but no response from the last few days.  Can anybody help me to get that?  

Hi! I have installed Creo Parametric Student Edition (for educational use only) on my computer. The program works correctly and there was no errors. But now I'm trying to add a new profile (I-beam) from AFX (in assembly: Framework tab -> New Profile). And again there's no problem with it - Creo gives me the profiles library, I can choose any profile from any category, next I can choose specific profile, and finally I can give dimension for the chosen profile. After these operations Creo shows me New Profile window (shown in the image below)......and when I try to click Next button, Creo shows the following error (shown in the image below).This error appears when choosing each profile. Could you tell me, please,  if this is just Creo error and it could be fixed? Or maybe this is not an error and Student Edition doesn't serve operations as above?Thank you in advance for your answers! 

Hi All I am using a VPN then Microsoft's remote desktop connection. Then using my computer at work with CREO 2.0 and Windchill etc...   The graphics seem very laggy and big complex surfacing is difficult with the laggy / slow screen refresh rate. And I cant use twin monitors.   Is something like "team viewer" better? Has anyone got any experience on this?   David Hale / UK    

It seems that the most recent Windows Defender update has targeted the PTC License Daemon again. For the last year or so I had been able to get around this by using the Wildfire 5 license server install and updating the executable. This time around it is even hitting these. I know that PTC is taking no responsibility for fixing their server and will tell me that this is a Microsoft issue. This is not a Microsoft issue. It is an issue with the way PTC installs the service.   Does anyone have a good solution to this issue?

Our company (anonymous for now please) has a large library of standard hardware like MS, NAS, ASME fasteners, inserts, nuts and bolts as part of our hardware library.  The problem comes when we receive a STP of a customer assembly as a starting point for design, their STP also contains a large number of standard hardware with the same name as our library file names. (e.g. years ago, companies stopped generating custom PNs for standard hardware and just created these items using the specification number.).     As a result, multiple companies end up having the same PN/Filename for a standard hardware item like a screw or nut.  This poses a problem when we want to capture the customer's data items (STP, PRT, ASSY files) in our Intralink system. It causes too many conflicts for our own custom designs which also call out these standard parts.   So, we capture them in ZIP files outside the I-Link environment.  You can see that adds a lot of file manipulation dur

Did the name of the Simulate license change in Creo 7? I can't seem to pull a license. I can pull a license with every version but 7 and my psf files point to the exact same license server. I can pull other floating modules with Creo 7 just not Simulate.

Hello, I recently did a fresh reinstall of windows, and when I went to reinstall creo, I got an error when putting in the license. What am I doing wrong?

I am creating some new family tables of standard hardware items and 1 column is the weight of the item.Currently, I am saving the generic file, then opening each instance and running our Mass Weight update mapkey to get the proper weight reflected in the instance parameters.Is there a way to automate this so it is even faster than the 8 keystrokes it now takes. It isn't the keystrokes that takes time, it is the 300+ instances to be updated that does.Creo2 M220Windchill 10.0 M040

I am trying to figure out why my company's 3D models are so CPU/memory "heavy" and I could use some advice. At my previous job I worked on heavy equipment which was quite a bit more complicated than what I work on now, but the models took less time to load and ran much smoother on a lower spec computer. For example, I could use a Space Mouse controller without any issues with most of the top level master model in session. At my current job the subsystem models are extremely slow and choppy. In most cases it runs so choppy/slow that I can't use my Space Mouse but everyone seems to think this is normal. Things improved slightly when we upgraded from WF4 to Creo 2, but I think things could be improved much much further.The CAD admins at my previous job were much stricter about keeping models clean and lightweight. For example, they tweaked some settings to disable previews, disabled transparency, enforced proper layering, kept detail at a reasonable level, and required all models to be pr

Hello, In Creo 5, I am trying to delete a part from my workspace that used to belong to an assembly.  I have removed this part from the assembly and erased objects.  I even went as far as re-starting Creo.  When I attempt to remove this part from my workspace, I receive a Windchill error stating that I must delete the next assembly if I am to delete this part.  Can someone explain to me why this part is still referencing the next assembly or vice versa such that I cannot delete the part without having to delete the assembly?   Note: I have gone into the Reference View for both the part and the assembly and removed all references and dependencies to one another for each where applicable.  Also, after cancelling the deletion of the part from my workspace (because Windchill would not allow the transaction), I received the attached error.

I need to add Parameters for nearly a thousand parts in pro/intralink. Currently me and my team is opening each path, add these new parameters and checkin. Is there any way I can automate this or even a faster approach. Can someone point me in the correct direction.

Just installed Creo Parametric 7.0.0.0   Launches OK but I need to be able to prevent the internal browser from displaying all of the pages for learning tips, Punditas services, etc.  I am getting an unacceptable amount of delay until all of those pages load.   Help! Note that I already have web_browser_homepage about:blank in our config.sup.    Barry

Are there any plans to ensure that we can use it in AZURE?If yes which time line could you give me?Currently our company plans to move all server into the AZURE cloud until the end of this year.Therefore it would be really important for us to have this ability.

Hello,   I am trying to install Creo Illustrate taking the steps suggested as in the shipment info. I downloaded the PTC Web Installation Assisstant but it gets stuck when installing the license server (see screenshot). The license file includes SERVER and DAEMON as in the following (I replaced the real HOSTID through **, the HOSTID in the license file is correct):   SERVER __HOSTNAME__ PTC_HOSTID=**-**-**-**-** ****DAEMON ptc_d __PTCD_PATH__   Do you have any idea what I can do to solve this?      

Hello. I'm trying to use an image as a reference for modelling, but when I add it to the scene it only show a white rectangle or a white rectangle with black artifact.I'm using Creo Parametric 7.0 with a student license.

Anyone find a way to change the top main menu bar in Creo 6 from black back to grey.  Killer on the eyes!     Thanks, Dan

Hi there, Currently, it is not possible to manage licenses via PTC "Manage Licenses" tool.   https://support.ptc.com/apps/licensePortal/auth/ssl/index    

Hi I need to run this package but I cannot find anywhere what is the recommended configuration for the hardware running this one. Someone could help me ?   thank you

Hello, I am attempting to check a drawing into Common PDM and there is a part coming with it that is listed as an "optional dependent".  However, when I open the reference viewer for the drawing, this part is not listed as a child nor a parent.  Therefore, why is the drawing pulling this part with it?  Thank you.

Does anyone know how to configure the Creo Performance Advisory to show all types of Creo Crashes (ehem..I mean, "premature Exits") regardless of cause (logging error, memory, etc) by build?   I would like to use this as a tool to see which build code/ship code is most stable for us but what I did find didn't seem to be comprehensive nor reliable data.   Thanks! Lawrence  

I successfully installed CREO parametric 4.0, however when I double click on the creo parametric 4 icon on my desktop, the loading sign appears for a few seconds, then nothing happens and never launches at all. In the traceback file, an abnormal report is as follows: The trace creation timestamp is: Mon Apr 20 22:27:46 20The executable build timestamp is: Thu Jan 01 08:00:36 70The datecode is: NAThe pro machine type is: NAThe process ID is: NAThe traceback type is : CRASH-------------------------------------------------Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 19968.   Please help me with this, I downloaded it on my laptop which has no problem, but on my desktop this happens. I disable firewall during installation. When I reinstalled it, the problem persist. My graphic cards are: AMD Radeon R5 330 and Intel(R) HD Graphics 630 which are compatible. Neither am I running any VPN network.

Hello, In CREO 5, I have opened the 'reference viewer' for an assembly.  All the components reporting to the assembly are listed as 'parents' and no components are listed as 'children'.  Is this backwards?  Is the software backwards on this?  Thank you.