PTC eSupport Help Discussions

A while back I bought a mathcad 15 license from a small uk engineering company who were moving location and disposing of filing cabinets containing lots of old software they hadn't used for years. The employee provided sufficient details of the company to uniquely identify my license. Despite this PTC Curstomer Services said they couldn't identify my license, relegating my disk to a coffee coaster. The other day I updated my copy of Igrafx Flowcharter. A very serous piece of software and company. Unfortunately the reseller hadn't packaged it well and it arrived shattered. Within 15 minutes Igrafx had emailed me back and provided a link with a download and new key for me. What a difference between PTC and Igrafx.

My account has been stricken with an error every time I try and log in. I get a page that says:   "An error has occurred. An unexpected error has occurred. Usually it is a temporary glitch and can be fixed by waiting a few seconds and trying the request again. We are sorry for the inconvenience. The error has been logged and our team is working to get it resolved as soon as possible. To continue please use any of the links found at the top of this page."   The URL I use to log in is:https://precisionlms.ptc.com/app/home?1   but any google link to the ptc university has the same issue. Classmates have been able to get on fine but not me. I have tried different browsers and different computers with no luck. Ad blockers and add inns all off with still no luck too. I have been unable to do my classwork and am quickly falling behind.   The long error message can be viewed here: https://pastebin.com/cwVMc40V

For me all eSupport search result links referring to Windchill 11.0 / Help Center are malformed, e.g. the first search result for "wizard processing" points to "http://support.ptc.com/cs/help/windchill_hc/wc110_hc/WCCG_UICust_ConstructWizards_WizardProcess.html?&art_lang=en&posno=1&q=wizard%20processing&Release=11.0&source=search" resulting in an Error 404. A valid link (similar to those pointing to Windchill 11.1 Help Center, that look correct with search) would be "http://support.ptc.com/help/windchill/wc110_hc/whc_en/index.html#page/Windchill_Help_Center%2FWCCG_UICust_ConstructWizards_WizardProcess_Objective19.html%23"?

HI, could you please tell me why the CDR is not work already 2 days. The website is normaly work, but when I and my colleagues will submit request, any email with CDR will not come. We need to work with CDR asap. Could you please help me? Thank you. Kind regards, Tereza Harapatova harapatovat@aveng.cz

Many Broken Links on this page: http://support.ptc.com/support/ts/qandc.htm

Attempting to download software for my order, but I'm getting this message

Having logged on, the normal "landing" page doesn't come up. This also appears when I hit the PTC "Home" link. Instead I'm getting:- JBWEB000065: HTTP Status 500 - org.infinispan.jmx.JmxDomainConflictException: Domain already registered org.infinispan when trying to register: type=CacheManager,name="DefaultCacheManager" JBWEB000309: type JBWEB000066: Exception report JBWEB000068: message org.infinispan.jmx.JmxDomainConflictException: Domain already registered org.infinispan when trying to register: type=CacheManager,name="DefaultCacheManager" JBWEB000069: description JBWEB000145: The server encountered an internal error that prevented it from fulfilling this request. JBWEB000070: exception   org.apache.jasper.JasperException: org.infinispan.jmx.JmxDomainConflictException: Domain already registered org.infinispan when trying to register: type=CacheManager,name="DefaultCacheManager" org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:409) org.apache.ja

Looking at CS219642 I get three related items, e.g. " Re: Read Xml in ThingWorx" with link https://support.ptc.com/apps/ext/solution_preview/search/predestination?sourceapp=Article%20viewer&queryid=22759817&doctype=Community%20Forum&userid=xxxx&docsource=Complete%20Results&docid=msg6113&finalurl=https://community.thingworx.com/message/6113#6113 Clicking on that link gives me: JBWEB000065: HTTP Status 404 - /ext/solution_preview/search/predestination JBWEB000309: type JBWEB000067: Status report JBWEB000068: message /ext/solution_preview/search/predestination JBWEB000069: description JBWEB000124: The requested resource is not available.

Hi,   I work at Novotek and we are distributors for Kepware in Scandinavia. I have created a case on Kepware:s website and I received a PTC case number: C14742426.    I try to manage this case in the PTC-Portal but I get an error message:   Access Denied : Insufficient priviligies.   I have created a PTC account with the Customer number, Security-ID, and SCN  for Novotek.   Best regards Håkan    

Why am I not allowed to create cases for the eSupport Tools?  I'm having an issue with the case logger and I'd like to open a case to deal with it.  For some reason that is not allowed.  I went ahead and created the case using Windchill as the product but I'm curious why I can't just create it directly for the tools themselves.  Thanks.  

Hi all, I am working in creo now, I want to become a PTC Authorised Creo Trainer/mentor, Please help me in getting this. share your ideas.

What is the purpose of Contacts, beyond adding them to hardware entries?  

I have created a organization form and able to authenticate and navigate to the home screen but is there any any that i can create my own login screen and use those user credentials to authenticate.   Thanks in advance.

I queried for CS179258. Search normally finds it and preview is shown. But if I open link, article is not found.

Do you have passion for clean, modern UX and ultimate usability ? Do you like to share perspectives in a structured way ? Are you a regular user of the PTC knowledge base ?   If you're reading this we're guessing the answer is "Yes to all the above", and if so, we'd like to request a few of your valuable brain cycles.   This week we published a beta version of the new Article Viewer. It's not widely shared, but you can access it by replacing ##### in the URL below with any real article number https://www.ptc.com/home/support/article?n=CS#####   We won't go into all the user stories, but the Viewer has 4 main functions: - Present cleanly the content authored by Technical Support - Allow a convenient opportunity for the reader to share feedback - Provide tools to subscribe, share, print and discuss in the Community - Where relevant, redirect readers to related content which is referencing it, or which others also liked.   If you are willing to share your thoughts abou

At the moment I have 4 open cases. This is what I see in my support page.   Is that correct?   It has also been several months since I saw a recommendation at this link  https://support.ptc.com/apps/csviewers/auth/ssl/recviewer or since I got an e mail with a recommendation (see also this discussion) https://community.ptc.com/t5/Performance-Advisor/I-have-not-received-any-recommendations-for-months/m-p/563929#M472   Any news about it?  

Browse documentation returns only 3 documents for FlexPLM version 11.0. Same for 11.1. If I take the old refdoc.jsp, there are like 100 documents available for the  version 11.0.   Is it possible to update the web site to reflect the list of available documentation?   Thanks    

Portal has a case of "the Fridays". Specifically, takes forever to login.  Ancillary links like "View Request History" time out with an error, or just spin forever.  I've tried 3 different browsers with all history removed on Win7, also an iPad using Safari, Firefox and Chrome. Errors range from "There has been an error processing this request" to "Service Unavailable".    Just me?    

Trying to work out if it's me/my IT/my IT provider Issue seen when trying to login to the website using Chrome and then looking at some of my incidents. Refreshing the web page (once or twice) recovers to the "normal" view

For more information, see www.badgerug.com.  Non-members are always welcome to attend for $25, which includes breakfast and lunch.

I'm sure there was a link (one of three) at the bottom right-hand side of the landing page.    Can we have it back please!

I opened a case on Monday, Oct 15, sev 2.  Wasn't sure where to put it based on the problem (problem being a subject for another post in a different group, maybe).  The case showed as "open" once I completed the online form, and was assigned a number.  I never got an email confirming the open, the one that instructs you to reply to the email as is.  Figured it was queued up after a busy weekend, and didn't think much of it.   Come to the end of the day.  Still no email.  Hmmmmm. I open up the case online, and there is now an owner and an instruction from the case owner from me.  I never got an email on that.  I updated the case to let the owner know I am not getting updates, and could he please respond directly to me via email.    The owner then decides to transfer the case.  No email.  I noticed because I am now constantly checking the case online.   The case is now with the new owner,  who apparently has to c

Is anybody else having issues with their account being locked? It seems random for me and sensitive to which link I click on to enter the site.  As an example, I clicked on the embedded link inside an email this morning and when logging in it says locked out.  But when I went to my favorites shortcut to the support site, it accepted my user name and password.  I've already reset my password a couple times and done cache and java clears. 

Is there any way to disable these alerts in the eSupport portal.  Even after closing them with the "X" the same alerts continue to come back each time the page is returned to (reloaded).

Hi,   I have been calling PTC Technical Support for 3 hours today only to receive the message, "No operator available, please leave a message". I am shocked there is no one available to pick up a phone.