PTC eSupport Help Discussions

I'm trying to get to the 11.1 documentation. whenever I try to enter a query in the search, I get a "Something went wrong" error.   

Not sure where to post this, but I received this mail recently. It doesn't contain any reference to an article or case, so I can't reply to it as I will get an auto-answer I didn't include a case number. Duh. If someone has an idea who or what system created this message, drop me a line.    

@Heidi,the support site appears to be down.  

SPR Tracker does not find SPRs where I'm Case contact. Please see attached photos.  

Dear PTC Community, I get a problem about  supervisor/administrator rights.   The last administrator doesn't work anymore for my compagny. I will be the main user (only one - we are a small compagny). In order to obtain new License File, I have to upgrade my user account rights to administor account rights.   I already have an account, i tried to manage it...but the email of my ex co-worker is still saved and registred to the system as supervisor account.    Does somebody know how to manage this? Thanks a lot! Baptiste   

Knowledge Base Search is not working properly from any of the browsers. I get following error.   "The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."   Please help me regarding this.

Hello. Could you tell me why My access is denied? My access to the PTC Licensing Tools(https://support.ptc.com/apps/licensePortal/auth/ssl/index) is denied.The upgrade of my account appears to be successful.Can you investigate why access is denied? I need to move the HOST ID of the license.Thank you.   Kind regards,Ryuichi Itori@shimadzu.co.jp

A while back I bought a mathcad 15 license from a small uk engineering company who were moving location and disposing of filing cabinets containing lots of old software they hadn't used for years. The employee provided sufficient details of the company to uniquely identify my license. Despite this PTC Curstomer Services said they couldn't identify my license, relegating my disk to a coffee coaster. The other day I updated my copy of Igrafx Flowcharter. A very serous piece of software and company. Unfortunately the reseller hadn't packaged it well and it arrived shattered. Within 15 minutes Igrafx had emailed me back and provided a link with a download and new key for me. What a difference between PTC and Igrafx.

My account has been stricken with an error every time I try and log in. I get a page that says:   "An error has occurred. An unexpected error has occurred. Usually it is a temporary glitch and can be fixed by waiting a few seconds and trying the request again. We are sorry for the inconvenience. The error has been logged and our team is working to get it resolved as soon as possible. To continue please use any of the links found at the top of this page."   The URL I use to log in is:https://precisionlms.ptc.com/app/home?1   but any google link to the ptc university has the same issue. Classmates have been able to get on fine but not me. I have tried different browsers and different computers with no luck. Ad blockers and add inns all off with still no luck too. I have been unable to do my classwork and am quickly falling behind.   The long error message can be viewed here: https://pastebin.com/cwVMc40V

For me all eSupport search result links referring to Windchill 11.0 / Help Center are malformed, e.g. the first search result for "wizard processing" points to "http://support.ptc.com/cs/help/windchill_hc/wc110_hc/WCCG_UICust_ConstructWizards_WizardProcess.html?&art_lang=en&posno=1&q=wizard%20processing&Release=11.0&source=search" resulting in an Error 404. A valid link (similar to those pointing to Windchill 11.1 Help Center, that look correct with search) would be "http://support.ptc.com/help/windchill/wc110_hc/whc_en/index.html#page/Windchill_Help_Center%2FWCCG_UICust_ConstructWizards_WizardProcess_Objective19.html%23"?

HI, could you please tell me why the CDR is not work already 2 days. The website is normaly work, but when I and my colleagues will submit request, any email with CDR will not come. We need to work with CDR asap. Could you please help me? Thank you. Kind regards, Tereza Harapatova harapatovat@aveng.cz

Many Broken Links on this page: http://support.ptc.com/support/ts/qandc.htm

Attempting to download software for my order, but I'm getting this message

Having logged on, the normal "landing" page doesn't come up. This also appears when I hit the PTC "Home" link. Instead I'm getting:- JBWEB000065: HTTP Status 500 - org.infinispan.jmx.JmxDomainConflictException: Domain already registered org.infinispan when trying to register: type=CacheManager,name="DefaultCacheManager" JBWEB000309: type JBWEB000066: Exception report JBWEB000068: message org.infinispan.jmx.JmxDomainConflictException: Domain already registered org.infinispan when trying to register: type=CacheManager,name="DefaultCacheManager" JBWEB000069: description JBWEB000145: The server encountered an internal error that prevented it from fulfilling this request. JBWEB000070: exception   org.apache.jasper.JasperException: org.infinispan.jmx.JmxDomainConflictException: Domain already registered org.infinispan when trying to register: type=CacheManager,name="DefaultCacheManager" org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:409) org.apache.ja

Looking at CS219642 I get three related items, e.g. " Re: Read Xml in ThingWorx" with link https://support.ptc.com/apps/ext/solution_preview/search/predestination?sourceapp=Article%20viewer&queryid=22759817&doctype=Community%20Forum&userid=xxxx&docsource=Complete%20Results&docid=msg6113&finalurl=https://community.thingworx.com/message/6113#6113 Clicking on that link gives me: JBWEB000065: HTTP Status 404 - /ext/solution_preview/search/predestination JBWEB000309: type JBWEB000067: Status report JBWEB000068: message /ext/solution_preview/search/predestination JBWEB000069: description JBWEB000124: The requested resource is not available.

Hi,   I work at Novotek and we are distributors for Kepware in Scandinavia. I have created a case on Kepware:s website and I received a PTC case number: C14742426.    I try to manage this case in the PTC-Portal but I get an error message:   Access Denied : Insufficient priviligies.   I have created a PTC account with the Customer number, Security-ID, and SCN  for Novotek.   Best regards Håkan    

Why am I not allowed to create cases for the eSupport Tools?  I'm having an issue with the case logger and I'd like to open a case to deal with it.  For some reason that is not allowed.  I went ahead and created the case using Windchill as the product but I'm curious why I can't just create it directly for the tools themselves.  Thanks.  

Hi all, I am working in creo now, I want to become a PTC Authorised Creo Trainer/mentor, Please help me in getting this. share your ideas.

What is the purpose of Contacts, beyond adding them to hardware entries?  

I have created a organization form and able to authenticate and navigate to the home screen but is there any any that i can create my own login screen and use those user credentials to authenticate.   Thanks in advance.

I queried for CS179258. Search normally finds it and preview is shown. But if I open link, article is not found.

Do you have passion for clean, modern UX and ultimate usability ? Do you like to share perspectives in a structured way ? Are you a regular user of the PTC knowledge base ?   If you're reading this we're guessing the answer is "Yes to all the above", and if so, we'd like to request a few of your valuable brain cycles.   This week we published a beta version of the new Article Viewer. It's not widely shared, but you can access it by replacing ##### in the URL below with any real article number https://www.ptc.com/home/support/article?n=CS#####   We won't go into all the user stories, but the Viewer has 4 main functions: - Present cleanly the content authored by Technical Support - Allow a convenient opportunity for the reader to share feedback - Provide tools to subscribe, share, print and discuss in the Community - Where relevant, redirect readers to related content which is referencing it, or which others also liked.   If you are willing to share your thoughts abou

At the moment I have 4 open cases. This is what I see in my support page.   Is that correct?   It has also been several months since I saw a recommendation at this link  https://support.ptc.com/apps/csviewers/auth/ssl/recviewer or since I got an e mail with a recommendation (see also this discussion) https://community.ptc.com/t5/Performance-Advisor/I-have-not-received-any-recommendations-for-months/m-p/563929#M472   Any news about it?  

Browse documentation returns only 3 documents for FlexPLM version 11.0. Same for 11.1. If I take the old refdoc.jsp, there are like 100 documents available for the  version 11.0.   Is it possible to update the web site to reflect the list of available documentation?   Thanks    

Portal has a case of "the Fridays". Specifically, takes forever to login.  Ancillary links like "View Request History" time out with an error, or just spin forever.  I've tried 3 different browsers with all history removed on Win7, also an iPad using Safari, Firefox and Chrome. Errors range from "There has been an error processing this request" to "Service Unavailable".    Just me?