PTC eSupport Help Discussions

When trying to access the PTC case page, the following message appears and cannot be accessed. Please tell me what to do. Access denied. You don't have permission. We were unable to verify your girlfriend's web account. Check your account in My Account Summary.  I also tried the "access upgrade" that you previously suggested, but the attached image screen remained displayed and I was unable to access it.

When I accessed the PTC license acquisition page, the following message was displayed and I was unable to acquire a license. Please tell me how to resolve. "Access denied. You don't have permission. There was a problem with your web account. Please contact the eSupport Help Community to resolve this issue. We apologize for the inconvenience."  

I have no path to do so.

When I go to the new Case Traker page, none of the support cases display.  When I select from that page "Revert to Legacy Case Tracker", it will at least show the filters I can use.     However, even when I do go to the legacy page it takes either a very long time to display the cases or not at all.  Most times it just keeps showing "Loading......"  Why isn't the new page or the old page working?      

the phone auto answer machine is big waste of time, and it hung up on you after long lost time, is there any way to speak with a human? 

I have an invoice, I need my SCN number and product number so I can enter a ticket correctly. I need to get my license so we can use the software. I don't want to talk to the community I want to communicate with a PERSON.

The knowledge base release filter is missing '13.0'.     https://www.ptc.com/en/support/search/#q=hardware%20sizing%20guide&f-ts_products=Windchill%20PDMLink&f-ts_product_category=Windchill  

Dear Support Team,we recently purchased the mathcad software, while trying to install the software, we are unabe to access the software and manage the software from our account, we are not getting the emails from the PTC for accessing and managing the account. while trying to reset the password, we are not receiving the password reset email from PTC. so we are unable to access the product and install the same.Looking for your support to access our account to install and activate the product.we are looking to install the product urgently. Looking for your support ASAP.With Regards,Ehsan Mahdavi

Hi have the 0same problem. I just create my account today and when I try to log in this error pops up.  Hope that I can get any help 🙂 Thanks in advance.  

When sending feedback on a KB article, the text is entered in a box driven my TinyMCE. These days you get a warning popup "A valid API key is required starting 2024". 

Is anybody else getting this when trying to search PTC Support?Your query couldn't be sent to the following URL: https://ptcincproductionsewxn9rr.org.coveo.com. Verify your connection.  

Anyone else seeing this? 

Hello. When creating a new user on the PTC Partner Portal the drop down on the site number is not working, preventing me from adding users. This is an issue with the website as it does the same issue on different browsers. Please help. Thank you in advance.    

Is this still sold or supported?   

Hello , I'm trying to install Windchill but I'm not finding two Software Download, could someone help me?  

 started about a week ago where some new support cases do not show escalate and severity boxes?? check 16975036 vs 16952743  

To whom it may concern, When I tried to access the webpage below, the error message popped out saying SSO something went wrong.What should I do? https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffieldacademy.ptc.com%2Flearn%2Fcourse%2F972%2Falm-basics-japanese%3Fgenerated_by%3D19615%26hash%3D751a78d71a997ae157f58d8694304249b4ba9880&data=05%7C01%7Ckyasumatsu%40ptc.com%7Cf7ac4d6c7cd1407ee8de08db8d751a24%7Cb9921086ff774d0d828acb3381f678e2%7C0%7C0%7C638259306305498776%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=fjalWDXJHC9SZ2H0wlW9gujLkdQqE0JuZmKAIeftc%2FA%3D&reserved=0    

Hi, I see that ESI customization documentation (e.g. (12.1.2.0) ERP Connector Customizer's Guide) is recorded as Scope=Administration & Installation. So that anyone (customer, TSE, ...) searching for Document Type=Developer Guides will not find such documentation. KR, Charles.

Is anyone else having trouble with search results from the eSupport site?  No matter what I search for, I just get a blank page back.  I've tried multiple browsers.  (@PeterCase)    

Hello, PTC after-sales team, currently my administrator account cannot submit questions and apply for licesne files, please help ------------------------------------- Translated the text from Chinese to English using Google translate by community moderation team.Subject: 您好，PTC售后团队，目前我的管理员账户不能提交问题和申请licesne文件，请您帮助处理Body: 您好，PTC售后团队，目前我的管理员账户不能提交问题和申请licesne文件，请您帮助处理 -------------------------------------

I have created 2 cases yesterday for Windchill. I cannot see those cases under our Meta account. Can someone provide a phone# where we can call and explain our queries? Need help ASAP please.   Sincerely Raj  

Is it possible for someone to clean up the support URLs and remove all the Google Analytics stuff that has been recently added?  It makes the URLs long and messy, and manually stripping it out every time I copy and paste something is annoying.   Current URL: https://support.ptc.com/help/windchill/r12.1.2.0/en/?_gl=1*u26zwc*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3Nzg1NTU5MS4xNTMuMS4xNjc3ODU1Njk0LjAuMC4w#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html# https://support.ptc.com/help/windchill/r12.1.2.0/en/?_gl=1*u26zwc*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3Nzg1NTU5MS4xNTMuMS4xNjc3ODU1Njk0LjAuMC4w#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html#   After extra garbage is stripped out (how it used to look): https://support.ptc.com/help/windchill/r12.1.2.0/en/#page/Windchill_Help_Center/WVSPrintManagement/WVSAdminJobSchedulerFilters.html# https://support.ptc.com/help/windchill/r12.1.2.0/en/#p

Is anyone having trouble creating a new PTC eSupport account? e.g. invalid email address    

When trying to connect to https://www.ptc.com/en/support/ I am getting  Service Unavailable - DNS failureThe server is temporarily unable to service your request. Please try again later.Reference #11.c4f655f.1684313244.3ed7273 Our IT department have investigated here and are telling me this is a PTC problem; is anyone else experiencing the same, or have a solution? 

I get an 'Access denied' when trying to access the support ticket I have just created