Customer Success

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A co-worker is unable to open a PTC support case related to Info*Engine.  They are being redirected to post publicly on the PTC Community instead with no option to continue with case creation.  Is there any way around this?  What are the options if the information being shared needs to remain confidential and only be visible to PTC vs. the entire community?  Is there a list somewhere of all the topics this redirect behavior is currently configured for?   Example:  

I was getting this error message today when attempting to access support.ptc.com or community.ptc.com.  This was only occurring with Google Chrome and only for my main user profile.  Other Chrome profiles worked fine, and other web browsers (IE and Firefox) also worked fine.  Clearing the cookies for ptc.com resolved the issue.    

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Why i cannot sign-in to https://fieldacademy.ptc.com/learn? i've success sign-in at esupport.ptc but cannot sign-in at fieldacademy, i should get the schedule test early. help

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We are excited to share that in June, PTC will introduce updates to enhance your product licensing experience. Here’s what you can expect from these improvements:   Single Destination for PTC Licensing  Starting June 9, the PTC Manage Licensing application will be your single destination for all licensing activities. Users will be directed to the PTC Manage Licensing app from PTC eSupport, simplifying access to tools and resources. The legacy License Management Web Tool homepage will be retired, and navigation guides will be available to help you easily find the resources you use most.     Now Supporting More Products  The Manage Licensing app will now support more products including Creo, Mathcad, Arbortext, Codebeamer FlexLM (excluding legacy version), Integrity, CADDS5, and PTC Modeler. These products will adopt the same host management, licensing assignment, and license generation processes that Windchill and ThingWorx users have been using, providing a str

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Hi ,I am trying to login my partner account for many to complete my certifications. Its showing the username and password incorrect. Can you please help me with it?   Thanks Anitha

Could you please explain how this happens?Today I was again searching for answers. But in this case, the both links at the bottom are not responsible. Apache Server down? Or is this a dead end?:https://www.ptc.com/en/support/article/CS202295?source=search  

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Is there any place where we can download the models provided for the tutorials? 

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Sometimes I have to burst out laughing at the stupidity of PTC stuff (to keep from crying).  Here is a great example: I asked:  "How can we change the number of decimal places shown for a dimension in a note?"I was directed to https://www.ptc.com/en/support/article/CS337935SOOO informative.  All it really says:Not part of the Creo Parametric functionality Even the title asks "HOW" meaning the article does not meet its own goal. OK, so did you think that is a sufficient answer?  How about explaining the preferred workflow to accomplish it?  Obviously it is done, and it is/was ProE functionality.  When and WHY was it removed?  The article is useless as it does not give any additional information. What is the point of directing someone to it if it does not answer the question? Please, PTC, it's time to pull a clue.  It is NOT helpful to state the obvious as if the problem does not exist.Yes, there are multiple workaroun

I am trying to access the PTC-certified Windchill Implementation Practitioner program. Even though the credentials are correct, it states password incorrect. Can you help. Link to program - https://ptc.us6.list-manage.com/track/click?u=5199f8e357&id=a134d73db9&e=72ef8614d9

To enhance your experience with PTC Technical Support, we are introducing three new features in January: Inline Images, Watchlists, and Case Tracking Labels. These enhancements are directly based on feedback from our customers and are designed to improve case information flow, tagging, findability, and collaboration.  Inline ImagesDuring Case Creation: You can now insert multiple images along with text in the "Additional Details" section when creating a case. This helps provide clearer context for technical issues. Images can be copied and pasted or dragged and dropped. In Case Comments: Images can also be added to case comments for better clarity. Note that inline images are not supported in ITAR, CUI, or NDA cases. Access Model: Case creators and watchers can see images in case comments. Others will see only the image name and upload details.  Watchlists for CasesManage Watchers: Other users in your company can add themselves to a watchlist to stay

Is anyone else having trouble accessing PTC knowledge base articles?  I've been unable to access any of them all day.  The search works fine, but no article will actually load. Every article page just show the oops message: