Customer Success

We apologize for any inconvenience caused by yesterday morning’s site availability issue. The site has been restored, and our Systems team is actively working to resolve some ongoing latency on PTC.com and the My PTC Site. I'll post an update on this thread once this work is complete. Thank you, Peter.

When going through the exercises in a Creo self-guided course or certification, make sure that you not only close the models in Creo when finished with an exercise but also erase them from session memory before moving to the next exercise or question. When you close a model in Creo, while the model itself no longer displays in the graphics window, it's still in Creo's cache, or session memory. Creo employs session memory as a way to shorten open and regeneration time of models. Thus, if you forget to erase models from session memory and the next exercise or question has you open an assembly that has different components of the same name as the previous exercise or question, Creo simply re-opens the model that is still in session memory rather than the model on the harddrive. The net result is either failures or model geometry that does not appear as you expect it to. Example:Exercise 2 has you open an assembly that has a child component named BASE.PRT. You work through E

Hello, Sent 3 requests for contact over 4 days to PTC University Sales Team via the PTC University Contact Us webpage, yet still no response. As an individual (not a company), is there an alternate way to get per class pricing (in dollars), course subscription pricing, and where to pay so that I can enroll in the Windchill classes? Thanks.  

Hello everyone,   Unfortunately, as of today, September 30th, the link for Precision LMS for the Creo basics training no longer loads and error messages appear (see attachment).   https://precisionlms.ptc.com/viewer/course/de/6356993/page/   Could you please help me?   Best regardsMartina Keller   Translated by the moderation using Google Translate ----------------------------------------------------------------------------------------------- Precision LMS lädt nicht mehr Hallo zusammen,   Leider lädt seit heute 30.9. der Link für Pecision LMS der Creo Grundlagen Schulung nicht mehr. und es erscheinen die Fehlermeldungen (siehe Anhang).https://precisionlms.ptc.com/viewer/course/de/6356993/page/ Könnten Sie mir bitte weiterhelfen?    Liebe GrüßeMartina Keller    

There was  no FAQ attached to the fundamentals of codebeamer class.  Would be helpful to have a quick guide, for example I still don't know if there is an undo function or how delete a reference if it was made accidentally or incorrectly. 

I'm really in need of someone's help in completing the discussion task. I carried it out perfectly at work and had no issues, I thought I'd try it again to confirm my knowledge and now Creo is acting COMPLETELY differently and it's driving me crazy, it's like the app is set up differently.   

I'm taking the fundamentals of engineering bill of materials (eBOM) whindchill course, and when i try to access the virtual machine to preform an exercise I got message that the service unavailable due to maintenance downtime or capacity problem. could you please assist me resolving this issue.

I have a mapkey which prompts the user for a name and selecte adrawing template. Everything works pretty good except the wait time to retrieve the drawing template (and format) from Windchill. Our dataserver is local so this is just the normal process time I guess to "add these objects to your WORKSPACE". It can take up to a minute, may not seen like a lot of time, but I know the users will start trying to kill the process thinking the mapkey is frozen.Just curious to see if how others are managing the "start drawing" procedure. I can have the drawing templates locally in the hard-drive but then thenformats are created in your WORKSPACE as *NEW OBJECT.Here are the steps I am using:* FILE -> NEW* Select DRAWING -> UNCHECK Use default template* Select USE TEMPLATE -> BROWSE* Select WINDCHILL CABINET -> Enter the template name (we have ~20 diff templates)* Select OKIt may be just a training issue and let the users know that this will take a while, at least for the first time.

We downloaded a Creo assembly file from Enovia for a product development. But, we are encountering significant issues with the file, as it lags right from the moment we try to open it. We haven't experienced this type of problem before. Despite our best efforts, we have been unable to resolve the issue. Therefore, we are seeking technical support from the Creo software team. This is critical assembly for the further development with iterations we expect the support from technical team in higher priority.  

I manage eSupport access for my users, some of which have left the company. How do I remove these accounts from the eSupport account management list?Thanks in advance.

In the CRFD-MDL1 Creo_Fundamentals of Modeling 1 I can't pull up any of the exercises to work on with the work book. 

Hello,   When I get to the eSupport main page I cannot see any of the cases I opened :   When clicking on "View request history" another tab opens but I get the following error : Would someone have any clue on what is happening here?   Thank you very much Best regards

An alert was posted on the support site today, but the article link is not available in English.  Seems odd that the alert would be available in English but the article not.   https://www.ptc.com/en/support/article/CS423168

I do not believe that this step is correct: The DR-101 Design Specs file is not in the Chainsaw - 220 Series Documentation folder. It is in the WCFD-WORK/Documents folder. It is also incorrect in the tutorial video.  https://learningconnector.ptc.com/tutorial/1706689375397/create-windchill-document I also could not right-click to copy in the VM, I had to use CTRL-C.

PTC Customers and Partners, Please be aware that the our Business Continuity team is working to restore service after the recent outages affecting many servers globally. We have a path to address the issue, are prioritizing customer-facing systems and should be back online soon.We deeply regret any inconvenience this may have caused you and your organizations. Thank you, Peter.

I'm having trouble finding the directory with the files for exercise 1 in them.

Every while, when trying to access support.ptc.com it results in aBad RequestYour browser sent a request that this server could not understand..This happens just before signing in.In the console I see this error:GET https://support.ptc.com/appserver/common/login/ssl/login.jsp?dest=%2Fappserver%2Fcs%2Fportal%2F&msg=1 400 (Bad Request) What can I do?

I cannot open "Manage My Web Account" in esupport page and return to esupport main page.Manage My Web Account How can i fix ? 

Please accept our apologies if you're one of the users currently impacted by web account privileges issues on the PTC eSupport site. Symptoms are inability to log cases and view article details.  The Systems team is currently re-processing all affected accounts, and we'll share an update in this forum once the job is complete. For more details, please see today's Service Alert. Thank you.  Peter.   

Hi All,   I'm trying to prep a company wide training diet and want to use PTC's training central playlists as part of this, there are references to pre existing files throughout this training, a drone assembly being one, are these files available as a download or are they buried in the Creo installation somewhere?   I'm probably missing something obvious but any help would be appreciated,   many thanks Dave.

I'm getting an error because CRFD ASBY Creo_Fundamentals of Assembly doesn't have the wrench part for exercise 3

I am taking the Creo: Fundamentals of Assembly course and my assembly for exercise 3 won't generate because I think I'm missing some parts to it. How do I complete the exercise if I am missing the shaft part? I checked the folders and tried looking for it and couldn't find anything.

We are excited to introduce PTC’s new Manage Licensing application, launching May 13, 2024, for all ThingWorx and Windchill products. This isn’t just an upgrade – it’s a thoughtful redesign with our customers’ feedback in mind. The Manage Licensing app is a self-service tool that is integrated with the eSupport portal and will be accessible through the same License Management links that you use today. The app will eventually support all PTC products with a consistent licensing workflow – the first release in May will exclusively support ThingWorx and Windchill products.Users of the Manage Licensing app can look forward to:Licensing host configurations that will be saved for future useThe ability to install and track products used across orders and licensing hostsThe ability to move products between licensing hosts and change quantities in real time You can learn more about the Manage Licensing app and its features by visiting our FAQ. In the meantime, let’s get the conversati

PTC University is happy to announce the release of two new trainings on Windchill Options and Configurable Products. Windchill: Options and Configurable Products 1 Windchill: Options and Configurable Products 2   regards~Syed

I no longer receive support emails. The last one is from last Thursday.   In addition, Performance Advisor data has also not been updated since yesterday morning (CEST).   Does anyone else have the same problem?