System Administration

Is there a way to change the license server for an existing Mathcad Prime installation without using the GUI within Mathcad? I haven't found anything besides changing the XML file for silent installs, but that's only for before it is installed. I'm able to achieve this for PTC Creo by changing a line in the parametric.psf file and would like to do something similar for Mathcad. Using various versions of Mathcad- 9, 10 and 11.

As per the original post..    Martin,   Do you know if it possible to include conditional statements in a psf file?I'd like to be able to do something like the following, but it doesn't seem to to work:IF !DEFINE(CREOCACHEDRIVE)     ENV=CREOCACHEDRIVE=C:ENDIF

This one has had me confused for about a month so I am turning to the Community. PTC Tech Support call  was opened on March 21 and nothing back to help. Instead of the usual "Can we do a Teams session?', the support engineer replied that he had sent the issue to R&D. We run Creo from a single install on a network server, have since Wildfire 4 days. Procedure is to the install on a Windchill server, which doubles as the Publishing machine for CreoView, and then copy the install folder over to the network drive and edit the parameteric.bat file to change the file location. This has worked great. Wehn the CreoAgent program came into play, we do the same thing, using an environment variable in a start batch file that we call from parametric.bat. This has worked through Creo 4, Creo 7, Creo 9 and somewhat in Creo 11.  I have 2 sets of Windchill/Creo servers and one is air-gapped due to data security reasons. When I installed Creo 11 on that server, did the copy and edited the

I am using Creo Parametric Release 5.0 and Datecode5.0.4.0Having issue in Search path file, not able to read from folders path provided.

We are trying to use Creo performance advisor , but information from the machine is not arriving on the panel , we have already unblocked the Firewall and antivirus , we did a telnet test as shown in the following print , and I also put the site https://apps.ptc.com in the browser and the error Http/1.1 Service Unavailable appeared , would I need to do anything else for this CREO to appear on the panel ? I'm running Version 8.4

I have 1 user who is only getting a black background in Creo 11.0.3.0. We just upgraded last Friday from Creo 9. His colors were fine in Creo 9. We have removed his local config.pro and creo_parametic_customization.ui files and restarted Creo 11 and still just a black background. Even trying different Creo color themes (Dark or Light) do not change his display. The Creo 11 install is on a network drive and everyone uses the same start up files.  Anyone have any suggestions on what else may be causing this issue. There are at least 4 others on Creo 11 without any issues.

Hello everyone,We are working with Creo using a floatting licence. The users are not on the same site, we do not have a cloud because we are sensitive to the professionnal data protection. As a consequence, we share data with our Nas synology with VPN acces. To make the floatting licence available for all users we would like to create a container with container manager on the Nas to run flexnet licence manager. As of today, I couldn't fine any data to manage it. I am looking for a docker_compose.yml file and for la flexnet image that works for Creo.Does any of you already set up a such configuration ? if yes, could you please send me your files and process ?Thank you very much !Alexia 

I noticed in Creo 10 that if I save a model tree configuration showing specific columns etc, that it is saving as a .ui file. It appears to me that this file is saving more than just the columns displayed in the model tree, it's saving all the modifications to the .ui that are present in the current session of Creo.  I find this a bit disconcerting. I only want to have a file that changes what columns are displayed in the model tree. Which is what the .cfg file did and still does in Creo 10, but there appears to be no way to create a .cfg file in Creo 10.  We have in our loadpoint a .ui file that all users see. Then in the cache location we have a .ui file that is specific to that division. Both of these are really only to adjust what additional tabs are in the ribbon, but I found out today that they don't just control ribbon, they control all aspects of the Creo UI.  We have different startup for editing the ribbon, one for the load point ribbon, one for

I am using Creo Simulate Release N/A and DatecodeN/AHello,We currently have a Creo Design Essentials license installed on the host ID WIFI A8-64-F1-1A-D7-13, which is set to expire soon. Therefore, we would like to remove this license and replace it with the one currently assigned to host ID F8-75-A4-F4-DA-89.Could you please proceed with transferring the license from F8-75-A4-F4-DA-89 to A8-64-F1-1A-D7-13? Additionally, could you confirm that the user currently using A8-64-F1-1A-D7-13 will not encounter any issues when reinstalling the license after the transfer?

Hi, I opened creo parametric M110 this morning and can't seem to get the embedded browser and Windchill to work. I can connect to Windchill and open parts, just not through the browser. In fact, the browser window is there but stays on on a blank white page. So "workspace" and  "windchill cabinets" buttons don't work and neither does manually typing in any web url. I have tried switching between ie and chrome in config, nothing seems to work though. Thanks

Hello, does anybody have UDL files for editing Pro/Program and Relations with Notepad++? I've already set the config option "pro_editor_command" to my Notepad++ installation path (to use N++ instead of Notepad.exe) and I was wondering if anybody has already uploaded UDL files somewhere. Thank you in advance. Old Topic for reference - https://community.ptc.com/t5/System-Administration/Notepad-User-Defined-Language-files-for-Creo-Parametric-and-Pro/m-p/451745#M6999 And thanks to @DomenicLaritz for sharing the UDL files for config and .dtl files!

I want to create a create a special BOM Balloon symbol.   Basically the request if for a vertically stacked set of balloons with additional common symbology.  I want to be able to allow a user to switch between different configurations of the symbol.  When switching configurations the text the user has already entered to be persistent.   The video below shows how the attributes are lost when switching between the  bottom to top leader configuration. Also included is a screen grap of the ungrouped symbol elements and the symbol attributes. (view in My Videos) Creo 9, 10, 11

  Global Interference(SKIPPED)  GLOBAL_INTFGlobal interference ran within 1 days. SKIPPEDwhy this is happeing in a model with a interference or without it as well

I created the assembly and parts using creo parametric student version. When I open and press the edit button for hatch. It gives an error which I attach as a screenshot and then the creo crashes closing all the windows. Previously I was able to edit from assembly or part 3d model enivrment. The first time I got this error when I tried to edit the hatch in the drawing environment and after then I am not able to edit it in either the environments.This appears from pressing the hatch edit button from the design tree in the sections part. Thank you for your help in advance. Regards

Hello everybody I just installed Creo 9.0 on my computer. The installation didn't end well since I have a message saying the installation of virtual c++ redistribuables failed.I could not find the reason why.So I installed directly the visual ++ package, from Microsoft site, and it wen't well.But as I try to launch Creo 9 parametrics 9.0.0.0, with the shortcut that appeared on my desktop, the hourglass briefly changes and return to its normal aspect, and nothing happens : Creo won't start.Could anyone tell me if you see any solution, or even a log file to look into to understand what happens ?Many thanks in advance for your help. 

Currently on Creo 10, but I think the question applies to many versions. I want to Creo to execute a script file near the beginning of the mapkey.  I can make it work at the end.  (The case below is just an example,) I can make it work at the end.mapkey w1 @MAPKEY_NAMEChange display to creo Colors;\mapkey(continued) @MAPKEY_LABELChange to Creo Colors;~ Select `main_dlg_cur` `appl_casc`;\mapkey(continued) ~ Close `main_dlg_cur` `appl_casc`;~ Command `ProCmdRibbonOptionsDlg` ;\mapkey(continued) ~ Select `ribbon_options_dialog` `PageSwitcherPageList` 1 `colors_layouts`;\mapkey(continued) ~ Open `ribbon_options_dialog` `colors_layouts.Color_scheme_optMenu`;\mapkey(continued) ~ Close `ribbon_options_dialog` `colors_layouts.Color_scheme_optMenu`;\mapkey(continued) ~ Select `ribbon_options_dialog` `colors_layouts.Color_scheme_optMenu` 1 `1`;\mapkey(continued) ~ Activate `ribbon_options_dialog` `OkPshBtn`;\mapkey(continued) @SYSTEMC:\\TEMP\\test.bat; But I would like t

I've created several mapkeys lately so I thought I'd share some general tips I learned to write it down for next time. Please share your own tips below to expand the collection. This was done on Creo 3 M060 but the ideas should hopefully be not specific to that.Mapkey Writing/Editing TipsGeneral Tips:Mapkeys often break when upgrading between Creo Versions (Creo 3 vs Creo 1) but they can save you a lot of time in the year or two between versions.Open the mapkey menu by searching for Mapkeys in the upper right. Also, if someone knows how find the Mapkey menu behind when its behind other Creo Windows, please share.           Record commands from the RMB or the Quick Access Toolbar to eliminate extra Mapkey lines that just moves around Creo for no reason. Most commands can be launched without being on a specific interface tab.Mapkeys skip any commands they cannot execute. This lets users add in some logic to close menus that sometime popup or d

Martin,   I am trying to setup IFX on a network.  I believe I have everything setup correctly but get a similar error to the one above.  Using your solution and running IFX through the creo load point, everything works fine just like in this post.  The problem I have is when I point the IFX configuration PATH_ABS_LIBRARY to my network location I get the hole_com.cpp error.  Can you help with this?

Trying to get Creo View 11.0 to publish on our Windchill server. Proeworker will not start automatically, but that is minor as I start it manually and then disconnect from the server. The real issue is the 'generated' PDF and thumbnail are blank and the worker log says they were not generated, even though WVS Monitor says Job Successful. Checked the error in the worker log and it points to Article - CS161913 - Creo View Adapters: Failed to generate drawing output in PDF format when publishing a Creo Parametric drawing file Removed Creo and Creo View and reinstalled on Friday. Ran the recipe editor and set it up for PDF. Still fails to publish. Ran Proepublish per the CS article and it generates the PDF in the CVA setup folder. This is a Windchill 13.0.2.3 installation with Creo 11.0.3.0 and CVA 11.0.0.0. I have Windchill 13.0.2.3 running with Creo 9.0.9.0 and CVA (.0 on another machine just fine. These 2 machines are not connected. Anyone have any ideas before I open a call with P

I'm setting up a startup that is for editing the user .ui file from the working directory of Creo. After the user exits Creo, I want to copy that .ui file to a different location. I'm trying to use the pro_wait option to do this. My command to start Creo looks like this:rem ** Start Creostart "PF" "%CreoPath%\Parametric\bin\parametric.exe" pro_wait "P:\Shared drives\CreoWorkspace\scripts\startup\%CREOSHORTVER%\move_users_ui.bat" It starts up Creo with only one .ui file read, so I can ensure they are only editing their personal .ui. However after the user exits Creo it's not running the batch file to move the .ui file. Is there something wrong with my syntax above???? I've verified in a command prompt that the batch file works with the variables: What I typed is underlined.C:\Users\Dell>cd C:\Users\Dell\pro\Creo_10_HomeC:\Users\Dell\pro\Creo_10_Home>call "P:\Shared drives\CreoWorkspace\scripts\startup\c10\CreoVersionBuild.bat"C:\Users\Dell\pro\Creo_10_Home>"

Hello,   I have installed Creo Parametric 11.0 on my laptop (RTX4060 and  intel i5). now when I open the program I just see a black screen. I have already done an update of my graphic card driver, but that did not help. If anyone knows how to resolve this issue, I would be glad if you could let me know. 

CREO Version - 8.0.9.0I have reconfigured CREO with Floating license but getting error as shown in attached picture. 

I have a question regarding the compatibility of our Expert Moldbase Extension (EMX) license with Creo 11.0. Currently, our EMX license details are as follows:Feature Name: 192Feature Version: 40.0Expiration Date: 01-Apr-2026From my understanding, Creo 11.0 requires EMX 17.0, but our license seems to be associated with an older version (possibly EMX 15.0, which matches Creo 9.0).I would like to confirm:Does Feature Version 40.0 correspond to EMX 15.0, making it only compatible with Creo 9.0?Is there any way to use this EMX license with Creo 11.0, or is an upgrade required?If an upgrade is needed, what is the recommended process for acquiring an EMX 17.0 license?For a newly purchased EMX license, does it have to be downgraded by two levels to match our current license?I appreciate your guidance on this matter. Looking forward to your response. Best regards,Lan