CAD

I am a student  and ordered Mathcad Prime 12 Student Edition. I verified that my credit union account was charged. I followed all of the linked steps in the email I received and got an error message: Access denied - Insufficient Privileges Our records indicate that your company does not have a current PTC Global Support agreement I have phoned and emailed Cleverbridge and have not had any luck in getting them to fix this issue. They incorrectly believe I have a billing problem which I do not! I am unable to speak to anyone at PTC about this because of the logic of your automated phone answering service.

Hello, I was charged for the automatic renewal of my subscription, which I don't want. Is it possible to request a refund? My order number is 538773813. I have already canceled my subscription, and I regret that I cannot provide the activation key for my license because it was not included in my payment confirmation email.

I’m investigating a Creo OTK Java casting issue in Creo Parametric 12.4.3.0 and would appreciate any confirmation or guidance from others who have seen this. Based on the documentation and shipped Java examples, I expected direct casts such as WSession wSession = (WSession) session, WSolid wSolid = (WSolid) model, and WFeature wFeat = (WFeature) feat to work. However, in controlled tests, the objects returned from ordinary acquisition paths come back as runtime classes like com.ptc.wfc.Implementation.pfcSession$Session, com.ptc.wfc.Implementation.pfcPart$Part, and com.ptc.wfc.Implementation.pfcDatumPlaneFeat$DatumPlaneFeat, and direct Java casts to WSession, WSolid, and WFeature fail with ClassCastException. This happens under both pfcSession.GetCurrentSessionWithCompatibility(C4Compatible) and pfcSession.GetCurrentSession(), and I reproduced it under both Amazon Corretto 21 and Oracle Java 21, so it does not appear to be a JVM vendor issue. What makes this more confusing is that ordin

I am using Creo Schematics Release 10.0 and Datecode10.0.0.0 CREO schematic stucks and User is not able to select any thing ( Block, wire etc ) from sheets and can not close application at same time. It is required to crash CREO schematics from task manager and relaunch again to resolve the issue.

I would like to add .ttd configuration files to a network share and add them to the task list in Creo Distributed Batch for the design office users. What variable do I need to add to config.pro to do this?

Hello all,Long time Creo user, i started with a Logitech MX mouse, after a few years had a wrist pain. I switched to MX vertical for several years, no more wrist pain but now it’s the elbow. I read that a trackball could be ergonomically better than a mouse so I’m looking for a model. Anyone here using a trackball ? Do you have a model recommendation ? Models to avoid ? I’m using Creo for CAD and Esprit for CAM.Thanks.

Does anyone have an easy solution for toggling model check on and off from the UI or using a mapkey on Creo 10? Currently I have been achieving the result by temporarily renaming the modcheck folder in my installation. I am working through a 12 page drawing that takes 10-15 minutes to complete a model check which is triggered every time the drawing is saved or checked in to Windchill. Besides being a productivity killer as Creo is held hostage during the check, it is also a disincentive for the user to save frequently.This sluggishness has occurred on both a i9 13th gen powered  with 64gb of ram and a new Dell Pro Max 16 with current gen i9 ultra and 64 gb of ram.

I have a top assembly that has multiple parts that have threads in them. In the part level, they each have a no-threads simplified rep that deactivates a feature (helical sweep) to remove the threads. Note that nothing else is referencing the sweep in features/assembly. In the top level, I have a simplified rep that sets every other part as master while the parts that have threads in them as “User defined” using the no threads rep of the said parts. This works fine as is in changing simplified rep but when you try to create an exploded view, the parts that are user-defined just breaks and not follow the explotion state both in CAD and especially in drawing. You can manually move it in CAD to make it look good but in drawings, they just move around every time.It looks like there’s a similar case in here just in case people have come accross this one for some insight -  

When trying to obtain the trial version of Mathcad prime the page says that my UK phone number is invalid and will not allow me to proceed. The country is set to UK.

Hey I really struggle to understand how can we custom AFX library. I’ve manange to add few simple profile (from NORCAN library) by duplicating existing profile in afk and changing the section. It “worked” in the framekwork assembly module.Nevertheless, in the draw name, size, type and length are completly out of sense regarding the added profile. Moreover, even though I can create simple join and it works well, some other are broken (cf screenshot).I don’t know by the way how we can create profile from scratch.DrawJoin 

When in the Spec Driven Piping Application in Creo, you can add a valve to your piping assembly by going to the Fitting Section of the application window, selecting Insert Fitting, and selecting the pipeline you want to attach your fitting to. You are then given the option to select what type of fitting (in this case a valve) you want to add to your pipeline and what name you want to that valve before hitting OK and adding it to you model, as shown below:However, if you later realize you want to change the name of this valve (or if you never added a name to the valve when you originally placed it), it appears that there is no option to modify the valve number after placement. For example, if you went to edit the definition of the valve, you are only able to edit the placement of the valve along the pipeline:You can try pulling up the Piping Information of the valve (by going to the Info section of the Piping Application, selecting Piping Info, selecting Fitting Report, and selecting th

I’m using PTC Mathcad 10.0.0.0 (as of May 2026).  Is this the latest version?   How can I determine if there’s an update?  Where do I check?  In the software?  Somewhere on this website?   Thanks

I am working with the flat harness tool to create a flat stick assembly of my cable harness. I have worked with the tool previously, so I know the basics behind how to lay out different segments of my cable system.When you select a new segment to flatten, it prompts you for the bend radius and the bend angle. I am running into an issue where the allowable range of the bend angle is extremely small, sometimes even at a fraction of a degree. Previously, I have seen the range go from -180 to 180 degrees, so I am unsure why I am getting such a small bend angle range. Has anyone ran into this issue before? Thank you.

When I try to download my licence to install the 30 days pro version of Mathcad a Server error shows up

Maximum trial for licensing has been end but acquisition has not been done.

Creo Parametric does not allow you to save an .idx file from an assembly that is in a simplified representation. This would be a helpful add-on in the future.

I am using Creo Parametric Release 11.0 and Datecode11.0.4.0 When I import a .idx file, many of the ECAD components are imported as assemblies. For example, some small resistors end up being 3 different parts that are combined into one assembly. Is this how this is supposed to work?

Hi people. I followed the program and installed the student version of Mathcad but can not start it on my computer. Any advice ?

Is it possible to create a mirrored part/sub assy in Creo Parametric through Toolkit ?i'm aware to Articles - CS339524 & CS291468 however maybe there is some workaround to achive this goal ? thought on maybe using Merge / Inheritance or such.any idea would be appriciated

After updating to Creo 12, we noticed that the behavior of the Curve Tweak function has changed compared to Creo 11. Is there any configuration, setting, or option that would allow us to restore the previous behavior from Creo 11?”

I am looking to define the variable ϕ2.min based on the table below. I have created the variables for HC and HD to define them as HC1 and HD1 etc. however I am not sure how to then pull a value for ϕ2.min based on the below selection table.  Any advice here would be great!  

I am trying to specify the value of a variable based on the value of a second variable. The attached table shows what I am attempting to achieve is setting the value of B2 based on the value of d in-line with the data attached. Any help will be appreciated. Thanks 

Hello everyone,I have a question regarding the representation of partial threads in Creo Parametric. There, only a single surface is created for the thread surface together with the hole, which makes it impossible to colour the surface of the thread. We use the following creation method for a partial thread:We like to use colouring to visually show how deep the threads should be cut.Do you have any tips and tricks for this, or is this not an issue for you?

Back in 2012 I purchased a WF5.0 Student license. Since it is tied to the network adapter of the computer, I assigned it to a USB NIC so I could move to a new computer without requesting a new license file.While that did work for a long time, I recently started having problems with that network adapter disconnecting. (I used to remove it when I wasn’t using it to “protect it” and probably damaged a wire.)As I recall, when I moved the license from the original computer to the USB NIC, there was an email address I need to send my information to.Is that still the method to make this change, or is there another way to accomplish this task?If this is the method, can someone provide me the correct email address? 

Is this possible?  I somehow was thinking I was editing one of my exploded views, but I was actually editing the default view and accidentally changed/saved it.   Can a component(s) be moved back to its original, unexploded position?   Now, every new exploded view I create starts off with the wrong, default explode....