ThingWorx

I have a requirement to add a thin banner to the top of the browser window in Composer.  I'm essentially asking for the same thing as this older post that had no response: https://community.ptc.com/t5/ThingWorx-Developers/Custom-banner-in-Composer/td-p/540405  Is it possible to configure ThingWorx/Tomcat to display such a banner across all webpages served to users, including Composer?

How to display all rows in mashup. It displays only 500 rows.Eg :- A mashup grid displays rows from SQL Server, It displays only 500 rows.      2. How to work on access on buttons in mashup.Eg :- A button should visible for only few users. 

Hi everyone, I have two ThingWorx projects that depend on each other. Both i want to  import as packages into our server. I noticed the following behavior: When I reference the Thing dynamically like this, it works without any issue means package is created:   const Controller = "thingName; Things[Controller ].serviceOne({ id: 234, state: "complete", });   However, when I try to use the dependency more directly (e.g., referencing it statically without the intermediate variable), I get an error while packaging for dependency.   Things[thingName].serviceOne({ id: 234, state: "complete", });   My questions: Is there a recommended way to handle cross-project Thing references? Any insights or best practices would be appreciated. Thanks in advance!

Hi,I installed Flow+Foundation. I would like to know he proper order in which ThingWorx Foundation and Flow and related Services should be restarted. Thingworx 10.0.0.1can i only restart Flow? in which order the related services? Thx

We have an application that receives messages from mobile devices. Each message contains a device ID, a coordinate, and the timestamp when the coordinate was captured.This data is stored in a Value Stream as a position history: ID, capture timestamp, coordinate.The issue is that devices sometimes resend coordinates with a capture timestamp that already exists in the Value Stream. When this happens, ThingWorx overwrites the existing record instead of creating a new one.Example:At 10:00 AM, device 123 sends coordinate A,B with capture timestamp 10:00 AM → stored as:123, 24/02/2026 10:00 AM, A,BLater, at 5:00 PM, the same device sends coordinate C,D with capture timestamp 10:00 AM. ThingWorx replaces the previous record, resulting in:123, 24/02/2026 10:00 AM, C,DHow can we prevent overwriting and instead store both records with the same capture timestamp?

Hello,I did some research on ThingWorx Analytics, but most information I found is quite outdated — the latest updates seem to be from around 2020. In our company we use the ThingWorx platform and we would like to implement some AI-based enhancements for our condition monitoring.I still have a few unanswered questions:Are there any recent updates regarding neural networks or the overall capabilities of this product?What are the requirements for implementing it into our existing ThingWorx platform? (For example, a specific platform version or any additional components needed?)How much information can it use when building a high‑quality neural network?For example: I have raw machine data such as position, temperature, vibration, RPM etc. — the standard numerical data.But I also want to use maintenance data (interval maintenance) and fault data (annotated in historical datasets for learn the neural network how data looks like when these events occur). These types of data can also be non‑nu

Hi all,Having a little trouble getting a threshold transform property to work. My goal in this example is to count how many of the last two property values are above the threshold. The data is changing to above the threshold but the transform is not occurring. Anyone familiar with how this specific transform works? Was able to get other simple ones like mean to work easily. 

Hi Community,   I am using the WebFrame widget in a ThingWorx Mashup to display PDF files. On desktop browsers it works completely fine — I can scroll through and see all pages of the PDF.   However, on the iPad, if I open a PDF that has more than one page, only the first page is displayed. When I scroll down, no further pages are shown (it looks like the PDF is cut off).   Has anyone faced this issue before? Is there any workaround / configuration needed to properly display multipage PDFs on iPads?   I have already tried different browsers on ipad. result is same. Thanks in advance for your help!

My client has ThingWorx Foundation 9.4.4, Utilities 9.4.0, and Navigate 9.4.2 and want to upgrade to everything to 10.1.  The Utilities 10.1 Help Center upgrade matrix lists 9.5.5 as the minimum version that can be upgraded to 10.1.  Is that truly the case or can I upgrade from 9.4.0?  Or do I need to upgrade to Foundation/Utilities 10.0 then upgrade to Foundation/Utilities 10.1?

Hi All, I've created an Industrial Thing with a Kepware connection. I want to create an application where adding and binding properties will be done from code without using Composer.I tried to connect the ready properties with remote bind using the service SetRemotePropertyBindingWithout success.I tried to create a new property using AddPropertyDefinition and it also didn't work. my aspcect json looks like that :{ "industrialDataType": "String", "tagAddress": "DB2000.STRING0.20", "scanRate": 1000, "tagType": "Static", "readOnly": "true" }Where I did something wrong?

Looking to create a service that will copy/move a file from a ThingWorx FileRepositoryThing to a Windchill Product subfolder. This is to be triggered by a service call from a ThingWorx mashup. Where I have seen information is for creating a file related to primary content for a task. This would be in a subfolder under a product. 

Hi all,I have been tasked with setting up a new kind of alerting in thingworx. It involves tracking a property value constantly and if it has been outside of the limits for a certain duration (in my case 30 minutes straight) then it will alert.  I'm stumped on how to go about this in an efficient manner as we would be constantly checking many properties at once with this logic. ~100 per thing across several things. Is there any built-in way to do this? Or has anyone done something similar? 

  Hi everyone, I have a use case where a client application calls a ThingWorx service every 10 seconds.The service is very lightweight and only returns a single property value (no database queries, no file access, no loops). From a ThingWorx performance and best-practice perspective:   Is this polling interval considered acceptable? Are there any concerns regarding scalability or platform load for such a setup? Any guidance or experience-based feedback would be appreciated. Thanks in advance!

Any CSV file generated by the Data Export mashup function is formatting any string data fields like an excel formula (ie string value: Example; in CSV file: ="Example").This improper formatting is visible both in Excel as well as when opening the CSV file in a text editor like Notepad++ This issue only occurs when the Data Export option is set to "CSV Excel Formatted". When the Exporter option is set to "CSV Standard" any string fields are treated and formatted as plain strings. This workaround however comes with the warning: "Enabling this property allows users to export data in a non-sanitized CSV format. Use this option only if you trust the data source." implying that this option should generally not be used.Inclusion of a BOM had no effect on this issue with either formatting option.What can I do to prevent the improper formatting of the string data? The issue is affecting the ability of users to analyze the exported CSV data when needed. 

Hi everyone, I’m facing an issue with a Thing-based DataChange event (Generic).I have a Thing (Dataset) that contains a property and a DataChange event bound to it.The event works perfectly fine with administrator user but now for other user which is not administrator and have rights on this project only.     However, when I test with another user account, the event does not trigger at all — even though: I’ve already granted full Run Time permissions (Property Read/Write, Service Execute, Event Execute, Event Subscribe) to the user group. I’ve also given Visibility permissions to the Thing. Still, the event only works for the admin user.   Could anyone please confirm what exact permissions are required for a DataChange event to trigger correctly for non-admin users?        

Hello I have followed all the steps as mentioned in the article, I have installed the new tomcat 9.0.110 but my thingworx is still redirected to older tomcat version if I stop that thingworx page is not loading  Two questions  1) do we need to use older(9.0.88) web.xml and server.xml and copy into new tomcat webapps  2) I was not able to understand point 6 in the article  https://www.ptc.com/en/support/article/CS272588 as it says directly copy the older ones and paste into new tomcat folder  VS  Point 19 and 20 says that we need to edit web.xml and server.xml https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/Installation/install_java_and_apache_tomcat.html#wwID0E4KGM do we need to remove the older tomcat folder from  C:\Program Files (x86)\ThingWorxFoundation\tomcat  

I am using ThingWorx version 9.3 with the MQTT Extension version 3.1. After configuring MQTT, the connection remains in a disconnected state, but it has been verified to be connected through a client tool.   

Hi all, I have an alert set up in thingworx and I want to reset the alert each time it is called. This way it will alert every time a value is outside of the alert limits, not just the first time.  For example, say our alert for property X is an Above alert type with limit line of 5. Say X goes to 6, and an alert is triggered. If it then goes directly to 7, an alert does not trigger. I want it so that on any value that is above the threshold the alert triggers. Is this possible?

Current Status: There are currently two methods for data collection in our project: PLC-based collection and soft collection (files/databases/protocols, etc.). For soft collection, the data is pushed to the OPC UA Server via the OPC UA protocol. Both PLC and soft collection devices are configured in Kepware, which ultimately integrates with ThingWorx. .Issue Description: The collected data parsed by the soft-sampling device all records the post-event time. How can the timestamps be stored when logging data for points bound to the modeled device in ThingWorx?  Use the time parsed by soft sampling instead of the default timestamp from the sampling points?

Hi everyone, with the rapid growth of AI-assisted development tools like Cursor, GitHub Copilot, and other AI pair-programmers, the software development workflow is changing dramatically. Productivity increases massively when AI can help generate code, refactor services, or even build application flows. This made me wonder: Is there any plan or possibility to integrate such AI assistance into the ThingWorx platform?Whether directly in the Composer (e.g., for JavaScript services, bindings, queries) or as an extension/plugin that supports developers during implementation?   A ThingWorx-native AI assistant could: speed up development of services and mashups, help optimize existing code improve accuracy and reduce mistakes, act as an intelligent partner for faster problem-solving With tools like Cursor proving what is possible, I’m curious whether PTC is exploring something similar for the ThingWorx ecosystem.   Would love to hear your thoughts or any insights from the prod

We are currently using Pingfederate as CAS and Microsoft Azure Entra ID as IDP . We want to switch and only use Azure Entra ID as both CAS and IDP. We are able to authenticate users using Entra ID in thingworx but now we want to do API communication between Thingworx and SAP. We did a API configuration in entra ID and able to generate token. Now token requests to Thingworx REST endpoints using OAuth 2.0 access tokens (JWTs) from Azure are returning 401 Unauthorized errors. Token validation appears to fail, and Thingworx logs show errors related to authentication failure and SSO component issues.JWT Token & resource setting file: Unable to figure out why its getting failed. in logs i dont find much  information .2025-12-01 12:53:58.921+0000 [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-4] Could not handle request2025-12-01 12:53:58.922+0000 [L: ERROR] [O: S.c.t.s.a.AuthenticatorExceptionHandler]

We are working on upgrading our Thingworx platform from version 8.4.0 to version 9.1.2.  As part of this change we are also switching databases from PostgreSQL version 10.6 (TW8.4) to MSSQL 2016 (TW9.1).  We also have the ThingWorx Manufacturing Apps.   Since we've collected a lot of data, I'm trying to identify the best way to migrate both our Assets model and data.  However, some of our searches turned up concerns in migrating from a PostgreSQL implementation to MSSQL. Particularly these articles (which apply to TW8.4) are of concern:  CS305602 - Is it possible to migrate from H2 or PostgreSQL to MS SQL in ThingWorx?  CS303818 - Migration from other databases to MSSQL is not supported in ThingWorx    Based on these articles, it sounds like the values in the "entity_id" and "source_id" columns of our current "value_stream" and "stream" tables must not exceed 128 characters. Could we get a confirmation on this?  Are there any other cons

I created a Thingworx app that includes a Thing Shape containing a Transformed property (Platform Analytics enabled) based on another property in the Thing Shape.  I used the "Package" feature in my app's Project to export it as an extension.When I attempt to import the package as an extension into my QA server, it fails with this error: Error parsing /<PATH>/ThingworxStorage/extensions/temp/<PACKAGE>/Entities/ThingShapes/Entities.xml - make sure the file was not created with newer version of Thingworx: (370, 30): cvc-complex-type.3.2.2: Attribute 'aspect.dataCollectionMethod' is not allowed to appear in element 'PropertyDefinition'.**PATH and PACKAGE are the path to ThingworxStorage and package name respectively. Looking in the xml, the 'dataCollectionMethod' aspect it's referring to appears to be part of the Transformed property's definition.  I attempted to remove this aspect from the xml manually, zip up the files, and import as package again; I just

Hello everyone, Our company has supported the implementation of ThingWorx at one of our partner sites, and the platform has now been running successfully for about a year. We are now preparing to work in parallel on a new project at the same site, which will involve additional development work on the ThingWorx platform.Before we start working alongside the live production environment, we would like to request access to a ThingWorx trial licence. This would allow our team to explore, test, and practice the required development tasks in a safe environment, ensuring that we build the necessary confidence and avoid any risk to the running system.I have already attempted several times to contact the sales team through the official website, but unfortunately I have not received any response yet.If someone from PTC or the community could advise us on how to obtain a trial licence or direct us to the appropriate contact person, it would be greatly appreciated. Thank you very much in

What is the correct binding option for edge devices that connect via EMC? Should binding be set to "None"? Thanks,Alan