System Administration

Hi All, I'm working with PTC Creo 8.0.12.0, with a 49" Samsung wide screen monitor and a NVidia RTX4000 graphics card. Allthough I'm very satisfied with the new wide screen I've got one issue I can't figure out. I would like to use Creo at the right half of the screen, while using the left side for documents, email etc.However every time I open a new window it's new position is on the left side with the size of about 90% of the whole screen. So every time I'm opening a new window I have to drag and resize it, which is very annoying.Is there any way I can get Creo to open new windows at the same size and position as the main window? Thanks in advance!  

We switched to Creo Parametric 11.0.5.0 on Monday.Now we’ve noticed that when we save an assembly that hasn’t been modified, all the contained parts and assemblies that are in an older Creo version are also being saved. In one example, 160 out of 211 Creo files were saved. The config.pro save option is set to save_objects changed_and_specified. Even save_objects changed has no effect.The problem is that our document management tool “Workspaces Desktop” from the company Contact interprets this as a change and now considers all these documents as modified, wanting to save them or even re-index documents that have already been released. That would be disastrous.Has there been an adjustment on PTC’s side? This behavior was definitely different in Creo 9 and previous versions! It’s not related to versioning. That option should remain active.This is about saving files that have not been changed. We just tested again with Creo 9 using a different assembly. Same procedure: once with Creo 9, on

I am using Creo Parametric Release 12.4 and Datecode12.4.0.0We want to create a dimension table in the drawing which contains all the user defined dimensions in the drawing

I am using Creo Parametric Release 8.0 and Datecode8.0.12.0We still use a perpetual DIAGRAM license, by setting the 'enable_obsolete_modes yes' setting. We had it working a while ago but now we get the message belowHere are the errors that I facedThis functionality requires one of: DIAGRAM

Creo version: all versions are affectedWe have noticed that some users are unable to open Creo through the Netskope Private Access service, while others can. All policies and private app definitions are identical.The application becomes unresponsive, and users must force-close the window to stop the process.The only difference between the two groups appears to be the Wi-Fi provider they are using.Users who connect successfully and consistently are using an iPhone hotspot, while those experiencing unstable or failed connections are using home/office Wi-Fi or an Android hotspot.The issue is reproducible when testing with the same user across different Wi-Fi sources.Has anyone encountered a similar issue?

Hello,I'm currently working on Creo3.I have a licence file for Creo7 (permanent) that I need for a new client.I d'ont have subscription anymore.When I'm trying to add this licence file (txt) while installing Creo7, installer seems to freeze.File is for my computer.Should I remove my previous licence ?But I'm afraid to can not be able to work...Thanks 

I have an old version of Wildfire 5 still running on a very old laptop. I would like to install the software on my new laptop as the oridgal laptop is on its last legs. But because I am no longer on maintenance this appears to be impossible. Login to my account then go to support and I am hit the same stone wall, you are not on maintenance. You cannot proceed bla bla bla. Is there a solution? Please help.

Draftsmen have two Screen, how to proceed to display Creo in only one window ? (a extended mode) Thanks for your help Best regards

I am using Creo Parametric Release 12.4 and Datecode12.4.2.0Hi, our company recently installed Creo 12.4. It is now in the standar configuration (inch, pound, standard ambient, exc... ). We want to transfer the personalized configuration from the version used till today (Creo 9) to the new installed version. How can we achieve this?PS. We have also a Creo Simulation pack.

Hello All,  I am attempting to download the free trial of Creo for an interview. After filling out the online form I received a thank you message but nothing else.  What am I missing?  Thanks 

HI Expert,I have below condition and would like to know how the Creo licenses will be utilized. I have a single Windows workstation with Creo (WC 12) installed, and the machine has two local user accounts (User 1 and User 2).I would like to understand how Creo licensing works when multiple users share the same machine:If User 1 logs in and starts Creo, but does not close Creo before logging out or switching users, and then User 2 logs in and starts Creo as well — how many licenses are consumed?Is this counted as one license (because it is the same machine), or two licenses (because there are two user sessions)?If User 1 does close Creo before logging out, will User 2 be able to start Creo normally under their own login and use the same license?In general, what is the correct way for multiple users to share a single workstation and use Creo with the most efficient (optimal) license usage?Are there any guidelines or best practices for concurrent users on the same machine?Any officia

I am using Creo Parametric Release 12.4 and Datecode12.4.0.0I want to know the proper way to upload the new version of the license as it look different from the previous license.

I am using Creo Parametric Release 8.0 and Datecode8.0.0.0许可过期，申请新许可文件，谢谢！ 

Reference from this topic. Hi, we are using netskope and recently came across a situation where all the users using netskope could not connect to license server or rather they could not get a license.  The other users within the company network could get their licenses.     How were you able to resolve your mentioned issue ?

I am using Creo Parametric Release 7.0 and Datecode7.0.9.0From one day to the next, the path for "pro_format_dir" and "start_model_dir" which are properly configured do not seem to work anymore.When starting a new part or assembly, it does not provide our start model.Same thing for the drawing, does not list our format.Here are the errors that I facedNo error, it simply does not bring our custom start_model and format

I just installed Creo Parametric Educational Edition 11.0.0.0. I am getting a black drawing screen. I am using a laptop (Specs- 12th gen i7 & Nvidia Geforce RTX 3050Ti) 

I am using Creo Parametric Release N/A and DatecodeN/AHello we bought a new locked license for Creo Design Essentials but i cant find the program on the download PRODUCTSCan you please help me i send me a link to download the earlier versionregards

I am using Creo Parametric Release 7.0 and Datecode7.0.0.0Hello,We had a computer to use PTC creo parametric to design some equipements that was spendign long time to open every project, we upgraded this pc whit new CPU, RAM and GPU, but the problem persist, at the moment after many checks the PC is not having any bottleneck from this side.Could you help us to fix this problem ?This computer at the moment has:windows 11Intel ultra 7 265k32GB DDR5Gigabyte GeForce RTX 5060 Aero OC 8GThanks you in advanceKind regards

Hello Experts,I am looking for some information regarding the Creo toolkit license. I have below queries.1. Creo took kit license comes with Creo default license?2.In short say if we have Creo licenses so does this Creo tool kit license we need to purchase separately? 3.If that is the case, then which exact bundle we have purchase to have Creo toll kit development access?  

I am using Creo Parametric Release 11.0 and Datecode11.0.5.0Creo Parametric 11.0.5 appears to have a horrible memory leak. Is this a known issue? SI anyone else seeing this?

Good evening,I just wanted to download the student version of Creo 10, this also worked at the beginning. But now I have the trail version and not like my classmates the student version. Can I upgrade this in Creo or do I have to download creo again? If so, what do I have to do differently to not download the trail version. With kind regards  

I have the same problem with this topic: ModelCHECK does not recognize thickness in flat pa... - PTC Community with Model Check in CREO 12.4.1.0      

A user recently got a new computer with Creo 11.0.3.0. They noticed that their "shortcut" to Pro/Library was missing on left hand side of the Creo Browser underneath Common Folders. We looked into their config.pro and saw no issues. The pro_library_dir was even defined as it is on all other users' computers also running Creo 11.0.3.0. I even changed the setting on the config.sup file on their computer and that failed to make the Pro/Library shortcut show up. Has anyone else ran across this issue and what steps would you take to make the shortcut show up?Below is a picture of how it shows on my Creo Browser.  

I have a failed upgrade of CREO Parametric, 11.0.4.0 to 11.0.6.0, that I am struggling with. The error message is ERROR: Unable To Launch Application Because No Valid Configuration File (*.psf) Files Were Found. Articles from the Knowledgebase state to run "reconfigure.exe" from the C:\Program Files\PTC\Creo 11.0.6.0\Parametric\bin folder, but the only "reconfigure.exe" that exists is in the C:\Program Files\PTC\FLEXnet Admin License Server\bin folder and does nothing but see the available license server when run. Any help would be greatly appreciated. 

I frequently find one or more of these processes consuming 100% of a core each. While I do have a plurality of cores, I do not particularly fancy using them for power-consuming bugs. It seems they are Chrome related, and that IE is no longer supported. So what can I do about it, except killing the processes when I find them surging? Windows 10 22H2, Creo 11.0.5.0, Threadripper Pro. Airgapped, no PDM.